It's rare to walk into a place where the staff greet you and make sure you have been assisted. They…read moreremember who you are and smile. We had an issue with our Sequoia and unfortunately it needs more work, but Kendall Toyota stepped up and took care of us. Derek walked us through and helped to get us into a new Sequoia. He was so kind, knowledgeable, and professional. Eric was so pleasant to work with and made the financial support we needed to make it workout for us. Overall it was an excellent experience to be taken care of when you don't know what to do. I also need to mention how amazing the service department is.

Jesus Vazquez helped me out today with the purchase of a used Toyota. Jackson Morse worked with me…read morevia text and phone over the last several days and pulled cars and numbers for me. He handed me off seamlessly to Jesus because he is off today, and I walked in and looked at a few cars and then test drove this one. Highly recommend the team at Kendall Toyota of Bend! They were friendly and helpful the whole way through.

They charge more than MSRP for parts. Classic way of being able to tell how ethical a dealer is…read more When they have you over a barrel and charge more than MSRP (which has plenty of margin), it's a guarantee that you'll get screwed on parts, service, and as a customer.

Seriously one of the most unhelpful places you can go for service. Unless you dumping gobs of cash…read moreon them they won't help you. They won't even take your call for a simple question

I had a great experience at Auto Kings. DJ Niello was awesome to work with and made the whole…read morebuying process easy. He answered all my questions, worked with me on the price, and even stayed late so we could finish everything that same day. Everyone at the dealership was friendly, and the process was smooth from start to finish. I would definitely recommend Auto Kings, and if you're looking for a vehicle, ask for DJ Niello!

Was treated with respect, without pressure. They got me into a car of my choice and helped with…read morefinancing. It was a great experience with none of the pushy sales that I was dreading. Thanks Kip you were awesome, you made this a painless and pleasant experience.

This review is for the owners, the Short's who have mistakenly placed their trust in the guy that…read moreas he states "makes the big bucks" to screw over people like me, Marshal. I should have read the reviews first about how this place treats women and the younger generation. It would have saved me 3 weeks. I brought my Subaru to the shop knowing the issue already. I have owned several cars, worked on several of them and have had amazing relationships with my previous shop owners, volunteering at their drive events, their car runs etc. I spoke to the gal at the front counter and it was agreed that they still had to do a diagnostic but the fee would be refunded towards the work if we moved forward. Fair. I drop off my car again letting them know that the thermostat was stuck and in need of replacement. When the thermostat got stuck the pressure popped one of the hoses off from my radiator and had made a smelly mess but that was not a concern. Then comes the call from the Big Man himself where he elaborates how he makes the big bucks to tell people like me that I am wrong and that my car needs new heads based off what he can see without taking anything off the car and smell. I very respectfully respond that the smell and looks he is seeing is the mess that I made with the radiator and that since the thermostat would need to be replaced anyways can we just start there. Warren's response NO, its a 3k repair or nothing. Again, knowing my car and now understanding that this shop has no intentions of working with their customer and post being tossed into an Mansplaining argument I pick my car back up. I let the gal at the front desk know I will wait at least 1000 miles after the repair from a shop I got in your 1 star reviews before posting this review. I did not however state that I will be telling everyone about my experience, and we all know the math between how people share experiences, we share our bad experiences much more often to help people steer clear of the same mistakes. Which is what I am doing now. I have had my thermostat replaced, I have a new great shop with someone that cares and listens to their customers and it IS NOT HERE! We have made trips to Portland and have more than a 1000 miles on the new thermostat. Needless to say just like I tried to calmly converse with Marshal about, no one is right all of the time, even Marshal can be wrong. And he was not only wrong but RUDE, AND A TOTAL SEXIST!!!! This shop is a good ol boys club only. If you are a female and forbid you actually know you car DON'T GO HERE. Your car won't get fixed and your feminism will be degraded. Mr. and Mrs. Short if you would like to further discuss feel free to email me (itiswhatitis012@gmail.com). You have a serious issue that should be discussed on a better platform.

I took my Subaru outback 2008 in for its 120,000 tune up. They told me when it was done that my…read morehead gaskets were leaking and that they needed immediate attention ($1,500) I ended up taking it to Capital Subaru in Salem Oregon to find out that my head gaskets were just fine!!! I'm very relieved that I got a second opinion!!!! ALWAYS GET A SECOND OPINION!

My son brought his first car (a used 2015 WRX) to Legacy Motorsportz one week after he bought it…read more(from a dealer in Redmond) because his check engine light was on. In addition, I wanted a complete safety inspection done. My son is new to Bend so we went on Reddit to look up shops and Legacy Motorsportz was highly recommended. Many people mentioned they were honest and very knowledgeable. Since my son is in college and I was paying the bill, I asked them to keep me in the loop with repairs and they called me before doing any work was done to make sure I wanted to do the work and provided estimated costs. Nathan was also patient with all my questions. My son picked up the car and said it runs awesome now! I highly recommend Legacy Motorsportz.

services is amazing Aaron is the guy too see if you want it done right. very knowledgeable And…read morefriendly likes to have a good laugh. now with that being said love the service but not the price. Don't get me wrong it is a great dealership with service just be ready to open your pocket book. It is not like it use to be and pay some money to have some one work on your vehicle. We use to love taking the vehicle in to get worked on. Anymore it is sad we don't take it in because of pricing. It is sad we have gotten to the point where you can't just take your vehicle in cause you don't want to work on it. Now it's you either work on it or you won't get it fixed do too you can't afford the part. This is coming from a guy who watched a YouTube video and changed his radiator in the parking lot after buying the tools.

Terrible dealership. I wish I could take back my purchase and buy elsewhere due to their service…read moredepartment. Brought my vehicle in a week before warranty expiration. Of the six items that needed repair their service department looked for reasons to deny rather than fix or even try to replicate the problem. For instance, the factory horn that can be seen thru the front grill on a Wrangler 392 appears to be rusted. Went back and forth with the service advisor on how that's a factory horn and he kept on insisting that its aftermarket. After many times going back and forth, turns out the plastic cover on the factory horn came off and exposed metal - still can't get an answer why this isn't covered under warranty. 2) the vehicle came with half-doors and soft top uppers along with factory full doors (Jeep). The factory soft top upper doors began leaking and leaving about 1-2 inches of water on the driver and passenger floorboard. First the service department claimed it's not covered under warranty because I installed a rack on the back half of the vehicle. When I pushed back, because the leaks were coming from the front, they pivoted to say the tops were aftermarket and Chrysler would not cover after market parts. Had to go back and forth again with the service writer. First he said he couldn't see the jeep came with those doors from the factory. Then he said they are not OEM. Upon pressing, he miraculously noticed the Chrysler emblem on the corner of the vinyl window. Pretty obviously you ask me. 3) alternator not charging battery. Service response was that because I added after market lights to vehicle, the can't diagnose and troubleshoot. 4) transfer case not engaging front axle housing. Known problem in the 392. Supposedly they found metal shavings in the oil. When I called bull they pivoted and said it's due to my aftermarket axles and Chrysler will not cover them. I call bull specifically because when the Jeep would not engage the front axle, I changed the oil and it was filthy dirty indicating a problem with the problematic clutch plates. The dealership didn't check the oil! I call bull. The vehicle was never driven with the new oil. A few more issues but I won't bother. I have never experienced such terrible service from a dealership. I would have expected them to be on the side of the consumer. I will NEVER bring my jeep back to this dealership in Bend. They lost a customer for purchases AND for service.

I regret not reading these reviews before taking my car in for a 30,000 mile check-up. The 30k mile…read morecheck-up service was going to be $800 which I was okay with. They called me to tell me that the car has two different areas in the engine that show signs that it is "seeping" and "may leak soon." It would be nearly $7k to fix these two "seeps." The car hardly has any miles and I've never had any trouble with this car. I had been looking at trading in this Toyota at Kendall for a new one, but forget that. I don't want to be tied to this service department. I know that they can't control what's wrong with a car, but $7k to fix two "seeps" is ludicrous. Update: The sales manager (Jason) called me and we talked about my concerns regarding their findings. He assured me that their technicians are ethical and well-trained. The "seeps" were found by their computer and that they always want to give you all of the info. "What you do with the info is up to you." As a result of his call (even though he's not on the service team), I bumped my review from one star to five stars. Admittedly I was frustrated yesterday and it's not their fault that my car has issues. It's just so stinking expensive to have auto mechanics look at your cars these days. My service manager Timothy was nice enough and they are efficient with the check-in and check-out process.

Took my Toyota Highlander in for its 60k service. Not cheap...so in the estimate they included a…read morefour wheel alignment. The car tracks beautifully and the tire wear is even so I declined that service. In the service is says they rotated the tires and checked the air pressure. The car calls for 36lbs all around. When I got home I noticed one tire looked a little low so I checked it and the right front was at 27lbs. Pumped it up to 36lbs and just thought I should check the rest of them. The other three tires all had 47lbs?? If I didn't know better I would think someone was trying to replicate the conditions that would make a driver think that the car was out of alignment by pulling in one direction. mistake? Or?

We drove in from Boise in our 2016 Q5 TDI to visit a friend. Five days later, we tried to put in…read moregas, but the inside lid would not open. Didn't have enough to get back home, so we had no choice but to find an Audi dealership. Can't say we have had great experiences with Audi service, but these folks were so friendly; they found the problem and even offered to loan us a tool if their recommendation didn't work. A great holiday almost ruined but saved. Five stars for service!

These grifters posted a 2025 BMW X7 for sale. After spending a considerable amount of my time…read morecommunicating with the sales rep, Mitch Gordon, about the vehicle, I received a purchase agreement, signed by the dealer. I immediately put down a $1,000 deposit and returned the agreement with my signature. This was on Tuesday morning. Mitch Gordon congratulated me on my purchase in multiple emails thereafter. On Friday morning, I communicated with Mitch Gordon once again to inquire about the timeline for the repair work as the car was involved in an accident. Mitch informed me the X7 was at the body shop and I would be updated once the repairs were complete and the vehicle was ready for delivery. During this time I arranged for a wire transfer with my bank to pay the balance of the purchase price. On Saturday, 4 days after I put down the $1,000 deposit, I received an email from Jeff Statman. Jeff Stratman informed me that they received a deposit from another buyer on Monday night, hours before my deposit was made. Jeff Stratman told me that our signed agreement would not be honored, and they would be selling the vehicle to the other party. I want to repeat, this was 4 DAYS after I put down the deposit. While I can't say for certain, It seems quite obvious to me that at some point after my deposit was made they received another offer, and instead of honoring my deal, they chose the scumbag route to pocket a few extra dollars. Stay away from this dealership. They cannot be trusted. They are exactly what you'd expect from a bottom of the barrel car dealership. In their tiny minds, they feel that their time is more valuable than yours, and that agreements are meant to be broken.

I cannot thank Rod enough for his help selling my car. I had been trying to sell it on my own for a…read morefew months before working with him. I was moving abroad and in a time crunch. He got to work quickly and even helped get it into the dealer for a recall repair after I'd moved away. Rod managed to sell the car for top dollar, working off of the list price we'd agreed on. Even with his fees, I netted more selling it with him than I would have if I'd accepted any of the really low offers I had gotten on my own. It was especially helpful that he manages all the payment, banking and paperwork details since I was out of the country when my car sold. If you want a pain-free way to sell your car and someone who will work hard to get you the most for it, Rod is the way to go.

We had a 2012 Audi A5 convertible that we wanted to sell, having just bought an EV. Ron was very…read moreeasy to work with and he recommended a listing price for us. Our car was in primo shape and just trading it in would have gotten us quite a bit less. Out car sold very near to his recommended listed price and was gone in about 2 weeks. Highly recommend him for selling your car, especially if your car is in a pretty good condition, as ours was.