The buying experience itself was smooth, and the staff was friendly during the sale. However, I…read morethink it's important for future buyers to fully understand the warranty limitations and not rely solely on a Carfax report. Shortly after purchase, the car developed engine issues. While I understand that certain components aren't covered under their warranty, this happened immediately after purchase and reinforced for me how important it is to get an independent mechanical inspection before buying even if the Carfax looks clean. I'm leaving three stars because the sale process was fine, but communication after the sale was lacking. My advice to others: ask detailed questions about what isn't covered and consider having the car checked out independently before finalizing anything.

got my first car here, hoping for the best. nice people, easy to work with. no nonsense.read more

Truly impressed with the facility while my car was being serviced, not regular maintenance…read more Travis was my service specialist at Merriam location, my first time. A new one is being built and set to open in 02/2025. Thorough communication with a video of 25 point inspection and diagnostic analysis. Travis updated me as well. All personnel no matter the contact was cordial, friendly and professional! The lounge is fully stocked and setup for comfort! Cafe machine, plenty of other drinks options, snacks, free WiFi along with your choice of comfy leather chairs or table top seating.

By far the most outstanding service I have ever recieved!!! I had an appointment for an oil change…read moreand an hour after I had dropped it off, Derek called me to tell me they were already finished. I am truly astounded at the attention to detail that my car received!! They not only washed my car, but my floor mats as well! They rotated my tires, and did an incredibly thorough "27-point inspection". I'm completely blown away by the fact that they not only seemed to fix my passenger window that had started acting up-- but also the condensation I noticed in my tail light seems to have disappeared completely!! I look forward to returning for my next service, and I absolutely recommend the charming lounge with the very friendly puffer fish!!!

I submitted a form for interest on a Mazda Miata and tried to call/text the numerous numbers they…read morehad on their site. I finally got a reply from one of them more than a day later. I was messaging the salesman, Gabriel, about the car details, when to arrange a time to come up to see it, even the possibility of trading in my car. I was able to exchange messages with him on 08/14 and he asked for the info about my current car so that he could look about a possible trade-in. I gave him the information with no response. On Friday 08/15, I was trying to confirm a time to be able to come up to take a look at (and buy) the car. I wasn't getting any response throughout the day, so finally I called a few of the numbers listed on their site. I was able to speak to a man who said that Gabriel was off of work that day, but he would let him know I called, and said I could come by on Saturday 08/16. On Saturday morning, I got a text from Gabriel at 10am and asked if I could come up there at about 4:00pm. He said that would work great and gave me the address to come to. I left Springfield (200 miles away) to be able to arrive up there even before 04:00pm. I was halfway there, and at 02:01pm, he texted me and said that he was just informed that one of the other sales people sold the vehicle half an hour ago. So I called to confirm this with him that it was actually finalized and sold and he said when he went to get the keys for it to bring it around to be ready for me to check out, he was told another salesman sold it. I told him I had already driven half way up there. He said "Oh yeah, sorry. Safe travels home." I completely understand making sales and getting money ASAP, and I understand if other people were buying the car -- what I am upset about is that I drove more than halfway to Kansas City before being texted that the car had sold with basically zero regard for the fact I had been trying to communicate about this car for several days and set up a specific time to come up. I know there's always a "risk" someone will buy it before I am able to. The lack of communication throughout my entire experience with them was so poor and they almost acted as if I was an inconvenience to be calling and asking questions. I had to call/text 5 different numbers before I could even get a response from anyone. Then the communication with Gabriel was very limited. Had to call a different person on Friday just to make sure it was still good for me to come up on Saturday. Re-confirmed with Gabriel on Saturday that I should come up there and he said yes, that was a "perfect time" for him -- only to be texted that it sold after I had driven over 100 miles to go see it. Extremely disappointed in the customer service, lack of communication, and very little regard for my time, when I arranged an appointment and had to travel in order to go up there, only to be met with a casual text of "it sold". If they aren't communicating well with you, just don't even bother with this place. They clearly didn't care about a potential customer who was going to be paying them thousands of dollars for a car. Do better by people, because this was ridiculous.

they do not respond to emails, text message and when I called them to send a video of the vehicle I…read morewas interested in, the manager said e would d it the next day or two....never did. TERRIBLE customer service before even try to by the vehicle!!!

I just want to say Jamal is awesome , he went above and beyond when helping me and exhibited…read moreexcellent customer service and was patient with me through things I didn't understand or know! I'll be telling all my friends and family that Jamal is the man that'll help get you back on the road!

Made an appointment for a 10:30 am oil change. Added a transmutation flush. Was suppose to be a 2…read morehour wait time turned into a 4 hour wait on a Saturday. Had I known it would be that long I would have made other arrangements.

I had been watching this dealership's inventory for many months. I finally was ready to drive down…read morefrom Topeka and check out their selection. I love that this is not your ordinary dealer in that there is NO pressure at all. They don't come out like vultures like other dealerships. I knew the vehicle I was very interested in beforehand so I test drove it. For the condition and mileage of their vehicles and the cost, you can't find anything like it anywhere else. Other dealers want way too much money for a high mileage/age car. I felt like my buying experience was stress and anxiety free. My title came in the mail a few weeks later and registration was super easy. I highly recommend them. Ask for Roman! Super nice man and friendly. Not pushy.

I wanted to give a great review to this dealership. I purchased a car from them for a great price…read moreand something was wrong with it and they did everything to make it right. I appreciate being treated fairly. Thank you!

Amazing family owned business!! Been supporting them for almost 20 years now as they always support…read moreour families vehicles!! They are epic, caring l, honest and respectful!! I wouldn't have purchased vehicles even for my kids from here had they not. My dad has also bought his newest vehicle here after my great experiences

If I could leave 1 star I would. I took my young daughter here and she bought a car from them. They…read moreknew she was young, didn't have much money, and needed something dependable. They sold her a car that had been in an accident, claiming it had been minor, and the car was in great shape and repaired. She has already had to spend thousands to get the car repaired, and new issues keep surfacing. They purchase auction cars (although they will tell you they don't), and do not do all the necessary work to make them safe on the road. Take your money elsewhere! Still not sure? Go read their 1 star google reviews and the dealership responses. We should have done that before purchasing.

We purchased a vehicle from then a few years back. Were told clean title, no accidents etc…read more Perhaps there were no accidents, but very soon we started having issues indicative of flood damage. The upholstery on the top started coming down as soon as the humidity started in the spring. There were water leaks that caused the floor board to be soaked every time it rained. An expensive module needed to be replaced within a few weeks of purchasing. Someone asked if we had purchased their extended warranty and were shocked that it hadn't been offered. Pretty sure we know why it wasn't offered. Was interesting experience and it taught us to shop elsewhere.

super honest and helpful dealership with good prices. Loved my car from here would definitely…read morerecommend!

Scott was very helpful . he explained all the service performed on vehicle…read more Very pleased with service.

I left my car for a repair on an open recall. When I picked it up my battery was dead so they…read morehelped with a jump start. Before getting the jump start I noticed that service advisor Mike Russell was already looking irritated and frustrated, I payed no mind to that. Then I couldn't release my parking brake so went back in to ask about it and Mike was even more frustrated and irritated. He even told me that he wasn't going to be responsible for it. I never asked if he was going to be responsible, I just wanted help to release the parking brake. He told me to turn off the car and go inside so a technician can come and remove the compartment. When I asked for a supervisor, the technician went and released the brake with no issues (something was just stuck or something) Mike could've just asked the technician to look at it and not say all the things he said, but I guess he just took it out on me. I need several repairs on my car and even asked about it in the morning, but after this I will not be coming back for those repair. Definitely will be going to another location in the future.

Service here is always incredible. Isabella took care of me from the moment I walked into the…read moremoment I left.

Attempted to buy a vehicle from Baron BMW, was passed from Jenna to Ryan Bell. Received information…read moreon the vehicle and agreed to purchase with proof of funds ready on Wednesday. Ryan told us that he would be out of office Thursday, and that the vehicle would be going into the shop on Friday for reconditioning prior to sale. No word from any salesperson Thursday, no word on Friday. Multiple calls to Ryan on Friday and Saturday went unanswered. Calling the dealership on Saturday asking to speak to a salesperson somehow transferred me to Ryan, who then informed me that he had sold the vehicle Friday morning, now citing a previously undisclosed policy that sales cannot roll over month to month, even though we had agreed to purchase prior to the end of month. Save your time and money, work with an ethical and up front dealership.

I cannot say enough good things about Amy in the service department at Shawnee Ford. I was dealing…read morewith an unexpected issue with my Ford Edge while I was 500 miles from home and feeling stressed about what to do next. From the moment I arrived, Amy was personable, calm, and incredibly informative. What stood out most was that she seemed to drop everything to focus on me as a customer. She took the time to listen, explain the situation clearly, and walk me through my options without ever making me feel rushed. Throughout the process, she remained patient, professional, and reassuring. Amy did everything she could to help find a resolution to my vehicle issue and went above and beyond to make a difficult situation much easier to navigate while I was out of town. Her customer service was exceptional, and she turned what could have been a frustrating experience into one that left me feeling cared for and confident. Shawnee Ford is fortunate to have someone like Amy representing their service department. Thank you, Amy, for your kindness, dedication, and outstanding customer service! Highly recommend.

I have been going here for years. Everybody is friendly and they do good work…read more There's been one situation that has felt shady and I did not like it. I had a part missing from my car. That was a safety recall by Ford. I had been asking about it for at least two years. Every time I take my car and I ask about that part. They just kept telling me that it takes a long time and it's on backorder. Finally I called Ford to ask what was going on and they asked about a case number. I told them I don't think I have a case number. They told me I had to go to Shawnee Mission Ford and ask them to do an evaluation of my car and make a case for my car. When I called Shawnee Mission Ford and asked for it for them to do an evaluation of my car and come up with a case number, they tried to talk me out of it multiple times and give me absolute lies for excuses. I insisted that they do an evaluation of my car and give me a case number. This is something that they absolutely should have done two years ago when this recall first came out. I was not getting the part because they were lying to me. I wasn't even in line to get the part! I'm not sure why they did not want to make a case for my car and get the part for me. I guess it probably has to do with not wanting to give away free labor. But it has left a bad taste in my mouth since then. After I forced them to make a case for that part, it only took about three weeks for the part to come in. Which is even more confirmation that they were lying to me for at least two years about not having the part available. Once they got the part for my car, they did call right away to set up a time to come to my house to put the part on my car. It only took about an hour. They have always done good work on my car, and they've always been very convenient and very friendly, but they don't feel super trustworthy to me now because of this safety recall situation. I don't like knowing that I had to force them to do the right thing. And I don't like knowing that they were giving me false information for two years. When it's time to get another car, I am not going to buy a Ford.