Scott was very helpful . he explained all the service performed on vehicle. Very pleased with service. read more

Great service from start to finish. Car needed some minor dashboard notification adjustments. We got the free use of a rental to make it easy for me to get t work. Thank you! read more

It's been a little over a year since I purchased my car from here. 10 free oil changes, free $30 car wash voucher with every visit. And can't forget to mention the pricing here is unbelievably reasonable for being a "big dealership". Scott Hunt is my go-to service advisor. Can't wait to buy my next car from this place! Call me a "for lifer customer"! read more

Jay Wolfe Acura - Car Dealers Near Me - Overland Park, Kansas

I left my car for a repair on an open recall. When I picked it up my battery was dead so they helped with a jump start. Before getting the jump start I noticed that service advisor Mike Russell was already looking irritated and frustrated, I payed no mind to that. Then I couldn't release my parking brake so went back in to ask about it and Mike was even more frustrated and irritated. He even told me that he wasn't going to be responsible for it. I never asked if he was going to be responsible, I just wanted help to release the parking brake. He told me to turn off the car and go inside so a technician can come and remove the compartment. When I asked for a supervisor, the technician went and released the brake with no issues (something was just stuck or something) Mike could've just asked the technician to look at it and not say all the things he said, but I guess he just took it out on me. I need several repairs on my car and even asked about it in the morning, but after this I will not be coming back for those repair. Definitely will be going to another location in the future. read more

An unfortunate road hazard and I blew 2 tires on my Acura. Mike was kind and addressed right away and had my tires replaced and alignment done by end of day. Amazing turn around! I am so grateful. The service crew at Acura is always kind and communication is superb. read more

Jay Wolfe is always so Wonderful to work with! Love Scott in service he is amazing and do accommodating

I came in for an oil change and to have my brakes checked since my rims have brake dust on them. they told me the brakes are fine but my tire on the drivers side needed to be fixed, they lost the valve stem cap to that tire. I was also told that I need new windshield wipers even though I replaced them three weeks ago I need the valve stem cap replaced since they lost it read more

Service at this location is always great! My service provider Scott Lund is always so accommodating.

Great service as per usual. Knowledgeable and courteous staff and service advisors. Highly recommend...

I can't say enough about this dealership. I bought this car because I loved the dealership so much. And that says a lot because I like going into dealerships or talking to salesman about as much as I like entering creepy, white vans. I was on the fence about Acura, but after meeting these three guys, I wanted to buy a car at THIS dealership. It is the best customer service I have ever received from beginning to end. The length of time Jim worked with me, texting on his days off. To the transparency Nick Provided. And the post-purchase tech support Amir provided. Also hearing how long everyone has been with this dealership and that it is family owned also moved the needle. Jay Wolfe Acura offers 10 oil changes when purchasing here. That maintenance package offered is unparalleled in comparison to other dealerships. After having bad experiences at other dealerships this is what sold me on the dealership. read more

I had excellent service recently when I took my car in for a routine oil change. Scott was fantastic! I have worked with him multiple times before and he's always very communicative and informative with what's going on with my vehicle. I've only brought my vehicle to Jay Wolfe for service since I purchased it there. read more

Scott Lund service advisor is the absolute best in the business. Every single time something happens, he is calm, cool collected, and always handles things and always to my satisfaction and benefit. read more

Scheduled an oil change. Had an appointment. So far it's been an hour and a half of waiting. For a simple oil change. Oh, and it's costing more than double what any other place charges for an oil change. That's what I get for going to a dealership instead of an honest, local repair shop. What a joke. read more

I worked with Brian and had the best experience purchasing a pre owned car. The process was stress free (no sales pressure). I mentioned what I was looking for and they had it the following Monday. I ended up financing through them as they beat my credit union rate (Max is a finance wizard)! Low pressure, attentive to my wants/needs and a great experience! I used to compare purchasing a car to going to the dentist....they have changed that for me! Thank you! I will be back for my next car and have recommended you to others! Thank you! read more

Jay Wolfe Acura - Service waiting area is so nice! - Car Dealers Near Me - Overland Park, Kansas

I had a recall appointment scheduled online. I confirmed the appointment twice by phone call. When I arrived, the initial technician that does check in told me that I didn't have an appointment and he was going to register me as a walk in. I dropped off my car on 11/29 and was told that I would get an update on Monday. Monday came and I received no update. Texted the number that was provided and was notifief that my car hadn't been touched. It just sat in the lot for 4 days. I was not given a loaner vehicle. I was told that I would have had to wait till February if I wanted a loaner vehicle. on Thursday, my car was done. I did not receive any notification regarding the car being done. I was in the area and called the service center to ask for an update. Overall, very poor communication and disorganization. I would not recommend using their service center unless you absolutely have to in the instance of a recall. Go somewhere else for better service. read more

Jorge is great to work with. Kind, professional and gets things done. Have worked with him a couple of times and very pleased.

Brought my MDX in for B6 service. The technician performed a thorough, professional job! My service writer, Scott Lund, is very helpful and knowledgeable. He even assisted with an AcuraLink issue. I feel confident that I can hop in the vehicle and take it on a long haul without concerns. Thank you Jay Wolfe Acura for the five star visit! read more

We were visiting for out of town and our check engine light came out around 1:30 pm on a Saturday. Most mechanic shops close at 2 pm on the weekends, but the service dept. here didn't close until 4 pm. We limped the car down to the dealership and while they were booked up with service, their service guys heard our situation and took the time to run a diagnostic check. The light had gone off, so they didn't find anything, but they offered some advice and let us make an appointment (they were booked up Monday, but said they'd do everything they could to work us in). Everyone was really nice and helpful and seemed genuinely concerned with helping us get home. If I lived in the area, I'd take my car there for service with no hesitation. read more

Prior to stumbling upon Scott at Jay Wolf Acura, I viewed oil changes with the same distain I viewed dental appointments. Now, I am eager to take care of my car! Scott always provides excellent customer service and is a pleasure to talk to! Thank you for taking the pain out of car maintenance! I rave all the time about Scott at Acura! read more

Everything! Sales associate explained everything and gave updates on the progress and recommendations for additional maintenance needs. Highly recommend Jay Wolfe read more

Great service and very attentive staff. I would recommend Scott Hunt and everyone at the Frontage Rd location!

I only take my Acura MDX to Jay Wolfe Acura. The service I receive there is amazing. Scott Lund and the service technicians provide excellent service. read more

Bought my Acura TL here, took car in for service today, November 4. Waited almost 30 minutes to check in, service manager (Shawn Archer) argued with me said I checked in at 1:17 when actually I was here at 1:01. That's a long time to wait just to get checked in, but ok. Time before that waited almost 3 hours for basic oil change. Guy forgot about me and at least they didn't charge anything. Then there's rotating tires when I was getting new tires the following day. List goes on. Our family has purchased four cars from this dealership, 3 MDXs and a TL. This place used to have superior service and it has gone downhill in the last several years. My experience every time I bring my car continues to get worse and worse. I don't get it. Do they care? no. Every time I'm here it's a joke. Luckily this is the last time I'll ever be here. read more

Easy to get in and out-very personable customer service. Appreciate all the extras and the water!

Could not have asked for a better experience. Manny was fabulous, and Mike, the sales manager at the central location has been nothing but amazing. Our family has bought 3 cars now from them and we will keep going back. Thank you for making it seamless with great service. We trust Jay Wolfe 110%!!! EDIT: they came back a day later wanting more down and with 19% APR when we had perfect credit. Something doesn't add up here... CARVANA offered us a low rate with no money down for a newer model.... read more

Timely check in, professional! When I realized I was going to need a loaner, the staff assisted me to get my things out of my car that had already been moved. Top notch service, always! read more

Horrible experience with my service rep. Very poor communicator. He did not return phone calls and failed to communicate process. He did tell me he was going to be out the day l had my car towed in. And l was not given a loaner after spending over $3000.00. He had drive call me to alert me he was on his way 20 minutes before pickup. When l confronted him about his poor communication style he tried to brush me off. read more

Took my car in for oil change and overall check up. They were fast, thorough and professional.

I brought my car in for service to get a diagnosis why i have an airbad check light come on my dash. I alway kept my car really clean inside and out . I have an acura tl 2012 and i keep my baby up all the time no scratch inside the interior. After they did the diagnosis they call me back and told me that they come up with a code, that there is a passenger airbag short circuit indicator switch. And ask me did i try to open that up to wire something. Uh of course i never even touch that things. If i know what i am doing i wouldn't bring it into the dealer for diagnosis. Anyway after they replace that switch for like 355 and the part is like 34 buck. And i also got my brake fluid change for like 149.and my throttle body clean for 199 so come out everything with tax 841 dollar.And i pick up my car with three piece dent on my dash where they fix the switch. I call them and they lied to me saying it was there. I will never come back to let them service on my car ever agian. I hate when you take your car to a big dealer and they lied to their customer. So if any of you plan to take your car in this dealer for service or getting anything fix take a pic of your picture of your car inside and out so if anything happen you can have prove and have them inspect your car before they do the service.here is the pic of what they did and they lied about it read more

Jay Wolfe Acura - Those three little dent they make when fixing my airbag indicator switch. And i paid them 841 dollar for everything.never agian. - Car Dealers Near Me - Overland Park, Kansas

Disappointing to say the least. I received an email from the business regarding a special they were running for the timing belt replacement. I called and spoke with Bridget and explained that I was 2 hours away in Columbia and that I would like to take advantage of the special, but with the holidays, in December I was wondering if I could come in January and they would offer the special price. Bridget said she would need to consult with her manager and she placed me on hold. When she came back on she said she would need to schedule the service today, but said the managers Shawn and Matt would honor the price in January. She suggested I bring the email with me. I showed up today at the scheduled time of service and was met with the service writer, who did not introduce himself. He said "so you are here for an oil change", I said "No, I am here for a timing belt replacement" and showed him the email and communication with Bridget. He then proceeded to tell me that I would need to do some other services to include spark plugs, valve timing, and tensioner. He also said, "the price on the email doesn't include parts and labor". I said "yes it does" I verified that with Bridget when I made the appointment. I explained that I did some of those things on my own and I needed to make a phone call. I went back in and explained that as long as we can get it done today I just want to get the timing belt done. He said well that is just the thing we had you down for an oil change so we won't be able to do that today. So I asked that my car be pulled out and I would purchase some things from the parts department and would be on my way. I went to parts, purchased some things, and stopped back by his office and asked if my car was out front. He was then speaking to Shawn (service manager) and he said he got an email this morning about my appointment and they would take care of everything. I said, "No, I won't be back". So....needless to say, I was obviously lied to, to my face about my appointment (it clearly was on the schedule correctly) and they couldn't be happy with a $700 sell, they needed to try to sell me something else, or they wouldn't be able to get me in. Poor customer service. You just lost a customer. read more

Scott Lund was the best. The service department is top notch. Fast and efficient. We love Jay Wolfe Acura!

Scott was great! It's in incredibly easy to get in for a service and the waiting area is very welcoming. I never mind spending an hour of my day there. read more

I can't say enough good things about these guys! Very friendly staff! They made the car buying process super easy and they made sure everything was explained very well! Thank you Bryan Drescher and Blair Redmond for making sure I was satisfied and working late to get the car bought! read more

Scott was great and I was in and out very quick. Never any issues and I've been going there for years.

I am giving four stars because I'm comparing Jay Wolfe's service to that of Hendrick Acura's service that used to be at this location. Though the location, physical building/amenities, remain the same after management transition, there's something less warm about the overall level of service. Quality of workmanship is on par with most Acura dealers and there's nothing to complain about. But a number of times now, they have missed the estimated time to do a repair work, or have given me a quote and the final price ends up being much higher than what was quoted because of missing taxes or other part costs or miscellaneous items. Also, the customer service representatives seem more robotic in their actions, whereas it used to be more warm and personal. Don't get me wrong, they're not rude or anything, and I am purely comparing to how it was before the new management took over. I don't really have a choice living in the Overland Park area for another Acura dealer to take my car to do further comparison, but overall they do a good job in terms of what needs to be done. read more

I'd like to thank Jordan Rucker and Blair Redmond for their help in buying a prev owned Honda suv. They were both very professional in responding to our needs without pressure and showed flexibility in reviewing several alternatives in financing, pricing, etc. We had a bit of a delay with getting the paperwork done due to system issue, but they were outstanding in responding and follow-up. read more

Have been here 3 times for service with my MDX. Appreciate that scheduling online or calling is easy. Early morning appointments seem to move quickly. Dropped my vehicle off, spoke with the rep handling my service, they called throughout the day with updates and options. Found a video online of a car making the same noise as mine, and the tech actually watched it, confirmed it was the same thing and proceeded with the fix. I like that Acura only charges a diagnosis fee if you choose not to have work done, but they remove it if you proceed with work. All dealerships / service shops should be like that. Enjoyed the experience from start to finish. Sometimes the added price from going through a dealership is worth the work you get in return. read more

!!!PLEASE READ!!! DOES NOT HONOR WARRANTY! MANIPULATIVE! LIES! My car was excessively burning oil (1.5-1.8 quarts/1000miles). After almost 1 year, 15-20 maintenance trips to the dealer, Jay Wolfe Acura finally conceded to trading me my malfunctioning Acura for a replacement. Though the car was under the dealer provided warranty and an extended warranty, the dealer would not continue to invest in the repair of the car. The only reason any repairs were done on the Acura was due to Honda corporate stepping up and paying for the +/-$20,000 of maintenance that was recommended by the Jay Wolfe technicians (I paid $8,991 at the original purchase). It was only later that I found out that the technicians recommended ~$20,000 worth of in-depth engine work before checking the ~$12.00 part that should have been the 1st thing checked and replaced. Since Honda corporate paid ALL the maintenance before the $12.00 part, Jay Wolfe was paid by Honda to preform a multitude of work on the car (earning them money and costing me money). Each time Jay Wolfe was paid for this work while I was adding mileage, fuel and oil at times to the car (required by the dealer) for their required oil consumption testing. Finally, Jay Wolfe told me they would no longer invest any more time or money into this car (although the issue was under warranty and NEVER fixed and still out of operational specification). In their attempt to resolve the issue, Jay Wolfe offered me $462 over the standard trade-in. If it were not for my persistence and resolve, I would have lost at least ~50% of my investment. Several times I was reassured of the knowledge base and professionalism of the technicians regardless of the fact that the car was returned to me with loose bolts and the oil level was over-filled (at least once) by +/-2 quarts (when ~4.5 quarts is required). It is beyond disturbing that my car was grossly overfilled, at least once, during oil consumption monitoring. I am unsure if it was intentional, but I cannot help but wonder why the oil was drastically over full. My suspicions can only wonder if maybe the technicians were ignorant and did not check the oil level after incorrectly guessing how much oil was added or they intentionally compensated to mask the oil consumption issue. I would not trust anything this dealer told me! And I would not trust the technicians to check my tire air pressure! As a retired US Marine, trust and honor is everything. I will NEVER return to Jay Wolfe for another purchase or service ever again. If you buy a car from Jay Wolfe, I wish you luck!!! read more

I had an appointment for oil change. After the appointment was scheduled I had a warranty issue. When I took my car in for the scheduled oil change they advised they did not have time for the warranty issue, which I understand. They said they would call me to schedule warranty work and I would probably need a loaner. After not hearing for several days I called to schedule warranty work and confirming the need for a loaner. When I arrived for appointment I had to wait 15-20 minutes for tech to come to my car, then had to wait almost another 30 minutes for someone to get my info and show me to my loaner. About an hour later I received a call that a part would need to be ordered and to return the loaner car and take my car until part would arrive. I live almost 30 minutes one way from the dealership. I had already spent 1 1/2hour driving to dealership, waiting for loaner and driving home. I may be retired but there seemed to be little consideration for my time. I had a family issue come up and told them I could not return the car till the next day. When I was shown my car it was hard to tell if my car had been sanitized as the plastic sheeting in the drivers seat was all scrunched up. I will now have another trip to have the warranty work completed once the part comes in. No consideration for my time. And what happened to the complimentary car wash!!!! read more

Scott Lund works in the service department and all my interactions with him have been superior. I've been so impressed with Scott's professionalism and genuine care for my vehicle that I make it a point to only have him take care of me. Ive been going to this Acura location since 2018 and Scott is the #1 reason I keep coming back. This guy is rock solid and will take care of all your automotive maintenance needs. read more