I've been bringing my vehicle here for service for the past year. These are great guys, and they do…read moregreat work!

The service was easy, efficient, and the representative who helped me was friendly…read more I only gave 4 stars because I think it's wild that a tire balance isn't included in the scheduled service for my lease. I understand the need to up-sell, but when a tire rotation is included, you'd think the balance would be as well.

Buyer beware! If you value your vehicle and your wallet, absolutely avoid the service department…read moreat this dealership. I brought my 2019 TLX A-Spec (61290 miles) in for the major NHTSA rod bearing recall (24-002). Then the typical dealer nonsense came; before even telling me about the recall work that I brought the car in for I got a repair estimate for a leaking oil pump. I asked how they knew it was leaking since they didn't have to take the crank pulley and the timing cover off (which would be required to expose the oil pump). That is when I was told it was a "visible leak" running down the block. I declined the service as I change the oil in the car myself and knew for a fact there was no oil running down the block (see attached images of the engine block and help me find the oil river they could "found"...lol). When I went to pick up my car, I checked underneath before driving off. I had written the date on the oil filter on 3/9 before I took the car down there as I had a feeling the oil filter would not be replaced. As expected, they left my old, dirty oil filter on the car after they replaced prematurely worn rod bearings due to the recall. Running old, potentially metal-contaminated oil through brand-new engine bearings is severe mechanical negligence and defeats the purpose of the recall work. Take a look at the picture I uploaded of the dirty oil that was drained from the oil filter. Brand new rod bearings and dirty oil don't mix! I tried to speak with the Service Manager about the work. He quickly admitted the recall work should require a new oil filter and smugly thought he could "buy me off" by offering to change the filter at that point. Given the massive oversight and the highly suspicious oil pump diagnosis, I told him I no longer trusted his technicians to touch my car. Instead of apologizing for his department's negligence, he told me to leave and I did. I drove straight home, jacked the car up, and took time-stamped videos and photos of the engine block. My evidence proves two things: 1) The old, dirty filter was left on, compromising the engine. 2) There is no visible oil leaking from around the oil pump area and no oil running down the engine block. Their $2,050 diagnosis was completely fabricated. I wonder how many other people they do this to in a given week? Get a second opinion on any expensive repairs they recommend, and always double-check to see if they actually did the work they claim to have done. I had been a loyal Acura owner for over 20 years and had bought both Acuras I have owned from this dealership. It will definitely be the last Acura I purchase...guess I will help that Ford stock that I own. :) Hope this review helps someone else from getting taken by these crooks.

Quick and courteous . Recommend by my insurance company. I scheduled a tow service pick up. They…read morekept me informed of their estimated arrival and updated me as the arrival time neared. My situation was not an easy one for towing but my driver got in and out in very quickly. Super professional and efficient which is a huge expectation for me doing business. I hate to have to need a tow service but this was the best experience ever. I am keeping their business card for myself and my community for future needs.

Friendly, fast, helpful service. They were able to get us back on the road in a short amount of…read moretime!

Huge shoutout and thank you to Jim's Big Tow for their incredible support of the Caliber Collision…read moreLees Summit Blue Pkwy location's 3rd Annual Food Drive Car Show! Not only did they show up with one of their tow trucks for display, but they also generously donated an entire pallet of Cheerios to help support the food drive. Their willingness to step up, support their community, and partner alongside us without hesitation truly means so much. One of Caliber's core values is "We are inspired to serve," and Jim's Big Tow exemplified that perfectly through their actions, generosity, and community spirit.

Jim's Big Tow in Lee's Summit, Mo. I HIGHLY, HIGHLY recommend!…read more Monday 4/27/26 through Tuesday 5/12/26 My little MINI Cooper had to be towed several times due to a "Recall" & repairs to several different auto repair shops. It was towed to a few different places & every time for them it was a breeze! Thank you Jim's Big Tow very much for all your wonderful help! Julie R.

Love having these guys here and Eudora! They are always fair and very thorough! Thanks for the hard…read morework!

Wolff saved Christmas! My water pump blew in De Soto. Called Wolff to see if they could possibly…read moreget to me same-day. They set very realistic expectations with me throughout. Got it towed to them and they did a great job at lightning speed. I loved the website with diagnostic breakdown they send after their review of the vehicle.

We were do for a new car for wifey. She had been driving our VW Alltrack for some time now, and as…read moreit was the family road trip car, it had close to 100k miles. We found that a low mileage Allroad was offered at Shawnee Mission Audi. Buying a car has always been a bit of a hassle. There's the test drive to do first, and then the negotiation and then the paperwork. None of it is a good time, and in our past, found that it takes a full fricking day to buy something. We hate that. Or at least, I do. We went on a test drive and liked the car, so we agreed to the purchase. It took very little time to complete the paperwork, and all the licensing and registration was completed my them, making the transfer relatively easy. I'd buy a car from them again. I didn't have to fight or wait for management to approve pricing. (no, that doesn't mean we paid more, it means the cost was reasonable for the vehicle and there wasn't a lot of to and fro that needed to happen.). I'm an adjuster and have an idea of the values. We were pleased with the pricing. They did the DMV stuff for us, and as it's a luxury car, I'd expect that. But there was no hassle in getting that done. It was a good experience, and I'd do it again. We'll see about the service dept when it comes time for an oil change.

I have seen the other reviews about how badly this dealership has gone down hill, but was still…read morecough off guard by how much. I sent in a simple inquiry with several questions about a specific car. Not only did the response I got back not have a single answer to any of my questions they were wanting to know what i was going to do for them. It says everything about the entitlement and attitude of the staff when even the sales people are this self absorbed and can not be bothered to even pretend to be helpful.

They didn't have the parts, ordered the wrong parts and tires look like anything but new. glue is…read moreall over my wheels very sloppy work. I need to find another dealer to take my car to have work done. Mind you I had to reach out to them after a week them having my car with no updates. thousands of dollars spent for shabby work. And to top it off the tires all have low pressure so had to find another shop to add air 2 days later

I visited Luther Mazda to resolve a TPMS (tire pressure monitoring system) issue on my Mazda CX-5,…read more2022 model. I paid for a full diagnosis and was told the problem was fixed, but the TPMS warning light came back on less than an hour after picking up my car. When I returned immediately, I was told I would need to pay again for the same diagnostic service, even though the issue was clearly not resolved. I am very disappointed by this lack of accountability. Customers should not be required to pay multiple times for the same unresolved problem. I hope the dealership improves its service policies and stands behind its work.