I can't say enough good things about this shop. They've helped me out more than once, and every…read moretime they've been honest, fair, and incredibly easy to work with. It's rare to find a mechanic you can truly trust, but these folks have earned it -- no upselling, no pressure, just straightforward explanations and quality work. Whether it's a quick fix or something more involved, they treat you with respect and make sure you understand what's going on with your vehicle. Their prices are reasonable, and you always feel like they're looking out for you rather than their bottom line. If you're looking for a dependable, trustworthy mechanic who genuinely cares about their customers, this is the place. I'm grateful to have them in the community and won't take my car anywhere else.

Do not take your vehicle here. They will charge you thousands; not fix your vehicle then blame…read moresomeone else when they can't fix it. You have better more reliable options in town than to see those clowns.

I bought a pair of springs for my pickup in 2020 to replace the factory OEM springs, which had…read morelasted 18 years before starting to sag. Based on a recommendation, I decided to try General Springs of KC. The price seemed fair at $99 per spring, so I purchased their regular-duty springs since I mostly drive in the city and don't carry heavy loads. After installation, I noticed some popping noises. I assumed it was just the new springs settling in since the ride felt the same, and eventually, the noise stopped. Fast forward a few years, I noticed my rear passenger side starting to sag. At first, I thought it was a bad shock, but upon closer inspection, I found the middle spring had snapped in two places. I understand the 1-year warranty policy and that the company can't control how customers treat their suspension. But seriously, if the OEM springs lasted 18 years, shouldn't these last more than 4-5 years? When I reached out to the company, their response was to offer me new springs at the same price I originally paid. That's not a special offer--it's just the current price. I wasn't expecting a full refund, but a significant discount would've shown some accountability and goodwill. I gave them a shot, but with this experience, I'll be taking my business elsewhere for replacement springs.

I am from out of state and their prices are competitive for me and my local shops I checked. Even…read morewith shipping it was very affordable. When I called they were good to talk to and answered all my questions since I was buying springs for my 1964 Ford. They made my springs on site and explained what to expect. They shipped right away and I got them a few days later. They are an exact fit for my car and solved my old leaf spring problems.

They was polite and to the point. I asked for one thing to fix and they found more problems that…read morewould lift my truck unsafe. They quoted me a price. So I had them fix all the problems. during the repairs I didn't need all the things they quoted and found another problem and fixed with out asking. I was great full they fixed the other problem. They saved my money and made my truck safe for the road again. Everything is working great again, like I have a bran new truck. If I can't fix my truck or 4runner I will take them back to them with no worries about what's need to be done. because they will find and fix the problems

i have always been a dealership person when it came to servicing my cars for various reasons. i…read morejust moved to Gardner, KS and did not want to drive very far to a dealership and heard about Bret's Auto works. So, i took my car in for service. An oil change, tire rotation, cabin filter and windshield wipers replacement. Customer Service is way beyond and above. The technician Dalton, took a walk around the car and video it, explaining everything about my car and then sent it to me while I was waiting. Thank you Bret's AutoWorks for the Service you gave me today you made me feel like I was your only customer. I got the Red-Carpet treatment. Sharon

AMAZING CUSTOMER SERVICE FROM THE OWNER!!!…read more As someone new to the area and not very car-savvy (I'm a "girl's girl" through and through!), I was initially unsatisfied with the service I received. However, the owner went above and beyond to make things right. His dedication to resolving my concerns and ensuring my satisfaction truly earned my respect. By the end of the experience, I felt like part of the family! If you're looking for a shop that genuinely cares about their work and their customers, this is the place. I highly recommend them and will definitely be returning!

Courteous and helpful staff, taking the time to hear my issue completely. I was able to get my…read morevehicle in right away, and get a ride home, and then back when my repairs were completed. You truly feel like your family when dealing them.

Needed a tire repair on my yard tractor. Took the tire to Big-O in Gardner. In a matter of minutes…read morethe tire was repaired and I was on my way. Thanks to Big-O, great service

I would never recommend this place. It's unfortunately one of the only places in town and it's not…read moreworth it. I went for an oil change and I needed to get a few tires. Half way through I get a call that I need new brakes and I have shock leaking. My 300 dollar total is now 2500 bucks. They went on to tell me how bad this was and needed to be fixed ASAP. I declined. When I got home my car had an oil leak all of a sudden. Come to find out they never fully put the bottom plate on and all of my oil leaked on my driveway and into my garage. They fixed the issue which was fine but they were more worried about scamming me than they were about taking care of my car. I took my car to a trusted mechanic and nothing is wrong with my shocks or my brakes. Do not trust them. Go somewhere else.

I've been using these folks for over a year now and they've provided great service every time…read more They're accommodating on time, efficient, and great at what they do. They've replaced headlights and a starter so far. At $125 an hour coming straight to your car, it's an excellent value and very worth it to me. I'd recommend Taylor To You to anyone!

I was far from home and had a problem; contacted them Thursday night to see if they could help…read more They replied Friday morning that they were not available. I ended up fixing it myself.

I came in for a quote on a rear main seal and valve adjustment for my Acura MDX. While I expected…read morethese to be labor-intensive jobs, I was disappointed by how I was treated during the visit. The interaction felt dismissive and insulting, especially for a first-time customer simply asking for an estimate. If the shop was not interested in taking on the work, I would have appreciated them saying so directly rather than speaking down to me. Professionalism and respect matter just as much as technical skill. Unfortunately, that was lacking here.

I walked into New Concept Auto Service as quite the distressed property. I was recently a widower,…read moreand was about to drive from Kansas to Georgia. So I had these guys look at my truck. They changed my oil and charged me plenty for that, and to diagnose my vehicle. They told me I needed around $2,600.00 in repairs. And I would have said yes if time had been available. So I got home and took my truck to a place I trust and they said not ONE of the recommended fixes was necessary. You could trust these people, but I wouldn't recommend it.

I'm doing some work that required a stout piece of angle iron, and my search ended here. The…read morelocation is in a very modern industrial section of Olathe, so I was worried that I'd be unable to afford the steel. But I was worried for naught: the 2"x2"x3/16" surplus angle iron I picked up was surprisingly affordable! My visit was strictly retail, and it was also quick and surprisingly easily accomplished. I doubt any home improvement or hardware store has anything close to this impressive steel selection at anything close to surplus prices. I was fortunate to speak with the owner Dayna when I called, and when I arrived, after she'd finished with another customer, she "showed me the ropes", in other words how to find what I wanted from the various places where it's stocked in piles or in racks here. She even provided me with gloves so my hands stayed clean. Next time I hope to remember to bring work gloves. This is a BIG steel company, and they also sell in quantities to industry, so the selection is very impressively varied. Being a sort of casual, limited-needs customer, I still felt well treated, including when I needed my selection cut to size by Darrell (in one of the large bays out behind the retail shop). As I told them, I'm sure to return! Thanks, RMI and Dayna! Five easy stars.

Royal Metal is a great company. I appreciated the help that was provided by Tom Anderson when it…read morecame down to it. Tom listens to what you need and doesn't do you wrong. Aside from that, the warehouse is great and very quick and organized.