I brought my Hyundai in to this shop after my car began stalling and showing multiple engine codes…read more From the start, everything was running smoothly. What I was told would be two day repair for my timing chain turned into a month-long experience with my car sitting in the shop. Communication was inconsistent at times, and I often felt in the dark about what was really happening. The shop initially quoted me around $2,600, then revised it to $4100 and offered a $800 discount. The total ended up at $3,908. During the repair, I was told that my dowel pin had broken in the camshaft, which required additional work. I receive a text message saying my car was ready for pickup. I came paid my balance in full. Less than a hundred feet of leaving out the parking lot my check engine light was back on and problem still existed. Im thankful I caught it in time because it was a Friday and they are closed on weekends. So it would have been my word against there's when it came time with correcting the problem. When I arrived for pickup today, the shop stated they waived an additional $800 fee for a solenoid recalibration/replacement that was directly related to the timing chain work they had just performed. I feel strongly that this should have been included in the original service and not presented as an "extra" charge after I had already paid. To their credit, I really appreciated the friendliness of the two administrative assistants, who went above and beyond to help me. They provided me with a shuttle ride home when I dropped off my car, even paid for me an Uber to pick up the loaner vehicle, and made sure I had a loaner car for the month while mine was being repaired. Those accommodations meant a lot during a very long process. The shop also test drove my car for 40+ minutes before releasing it, and the check engine light has not come back on yet. I appreciate that they ultimately covered the $800 charge, but overall the experience left me questioning trust, timelines, and transparency. If you use this shop, know that while they will work with you and provide support, you'll need to ask a lot of questions, push back on extra fees, and keep good records. The repair seems to be holding for now, but the process was much more difficult and drawn out than it should have been.

They quoted me $22,000 on my VW Tiguan. Another shop fixed my car for 3K..... Mind you they didn't…read morewant to even open up the hood of my vehicle charging 156.00 for a computer test that auto zone runs for free!! I ended up getting everything taken care of for less than 3k ELSEWHERE! If you have a foreign car just go elsewhere where because in their words "there's no point in breaking down your engine to identify the issue we're just gonna replace it all." The absolute worst place in all of Kansas City to get an estimate/quote or any work done at all whatsoever! I had my vehicle moved the same day it was dropped off, there's no way any of these other 735 comments are serious as EVERYone I know has had the same dealings with this place - and they emailed and sent a letter requesting I post this so here it is! Dog crap of a service ship plain and simple!!!!!

I moved to Merriam recently and needed to find a good, dependable shop I could trust and found Adam…read moreVega's on Yelp. After reading the reviews, I felt good about taking my dear old 1999 Toyota 4Runner to Adam. He called the next day with a diagnosis, what it would take to fix it, and a list of items he'd noted for future attention. Elisha was great to work with, as was Adam. I'm glad I found a trusty place for my truck!

Adam was great to work with. Very honest, responsive and gets the job done. Will definitely…read morerecommend him to everyone I know and will be back. Thanks Adam!

They didn't do a bad job, but not a good job either. I felt that they were just in a hurry to get…read moremy car out of there. I would have rather they were honest with me and said they were overwhelmed with work at this time. Towed a car in there and towed it out. They changed the oil and the gas cap. I paid for it and towed my car to another shop that I know is thorough. I just had to wait a week to get an appointment, which fine because I can't drive it anyway. Exact Performance wanted to change out the timing belt, but I'm not sure that would have fixed it. The car was having issues that didn't quite align with timing chain problems. It was a waste of time. Spend your money elsewhere.

Super Bowl weekend, a large nail pierced my tire and I had the pleasure of riding around on a spare…read moreuntil last Friday. I hate going to auto repair shops, especially the Acura dealership. I was definitely taking a chance with Exact and here is my experience: First Impressions: My brother recommended Exact when I was shopping around for brake repair a couple years ago. The shop is located on Johnson Drive, next to a new car wash. We dropped my car off right around 8:30. The shop is easy to miss if you aren't paying attention. Dillon was very welcoming and he confirmed what services I needed. The shop was nice and clean and Dillon was very organized. Communication: I appreciated the phone call before any service was done to my car. They allowed us time to decide what we wanted to do before continuing and Dillon was very understanding. He wasn't pushy like the dealerships and I didn't feel pressured to make any decisions. The price is nice: I did not get tires, as they were more expensive than I thought, but for an oil change and front brakes, my bill was a little over $200. Their prices on timing belt replacement and other maintenance work was way cheaper than the Acura dealership, which is impressive. Overall: I will be back. The pricing alone was it for me. Acura quoted me well over a grand for maintenance work, new tires, and brakes on my car. Dillon's prices were half of that, which I can handle. They do specialize in imports, so keep that in mind. The only down side was their tire prices, which are about the same amount as the dealer. I also appreciated the customer service and how genuine Dillon was.

Went in for a valve cover gasket replacement.. originally quoted 325 to 350.. had a diagnostic…read morerun.. 90$.. gave me the codes.. said my motor was covered in oil.. another 140$ to clean it.. asked if they would do the top as well.. not done.. said I needed dye injection in my motor.. another 100$.. diagnosed was useless as there was no coolant in my car.. final bill? 640$ for a basic valve cover install and motor (semi) cleaning.. totally ripped off

I was recommended this shop because London Automotive could not get to my car for a while. I…read moreshould have waited. I brought my Rav-4 in and after a few days they finally were able to tell me it was my head gasket. After pulling apart my engine they said they needed to send it to a machine shop be because it was warped. After three weeks of having my car I asked about when I could expect it to be finished and of course I would have to wait another week because Thanksgiving was coming and they didn't work over the holiday. They had my car almost 5 weeks and after $7000 later I finally got my car. I went in to pick it up and was told for the first time they don't take checks. Scott told me, "who writes checks anymore?" Well, I do and that was so uncalled for she disrespectful. I had to pick my car up the next day because of this. So fast forward April and my car was not accelerating. I took it to them, again thinking it was still the same issue. I told Scott what the issue was and he set an appointment for me and when I brought it in he said the person that worked on my car was out on bereavement and wouldn't be back for a week. He also didn't believe what I told him was wrong over the phone because there was no engine light on. Now, as I brought it in there was a light on and he said,"oh it is acting up then?" What? He called me the next week and said they did a few diagnostic tests and still can't figure it out and I already owe like $900 and I would have to pay for it out of my pocket. Eventually, they figured out it was the catalytic converter which is right under the head gasket. I feel they should have fixed that as a part of the head gasket but another $2300 later. Scott called me and said the catalytic converter was on back order and it would be ready in September or October. It's now May. He said, "that's why I have three cars. Are you kidding me? Who has three cars just in case one car is not working? I will never go back there again and actually traded my car in for a new one. $900 in diagnostics alone. Obviously they have no ideas what they are doing. Save yourself time and money don't go there.

They did a amazing job on my exhaust. They got it done quicker than expected and everyone there was…read morenice.would recommend

So thankful to have finally found a good mechanic who is more interested in fixing my car than…read moreemptying my wallet! I brought my Lexus in and they were able to fix the exhaust leak for less than half what another shop wanted to charge and the quality of their work is excellent. The other shop wanted to replace the whole system which did not make any sense. These fine gentleman repaired it instead. The car runs quiet and exhaust smell is gone. I am very pleased and recommend them!

Best service in town! Haven't seen a place yet that'll match their prices either. I've been taking…read moreall of our cars there for service regularly for 3 years now.

First of all, don't look at the reviews on Otto Service website! They only let positive reviews…read morepost! I took my 2016 Acura TLX in for service on 7/17/25. I had service code 1235, which was oil change, transmission service, coolant service, air and cabin filter replacement. They basically gave me the car back with a massive oil leak. I had to take the car back the next day to have it fixed. I have massive amounts of oil all over my driveway and the worst thing is, after they fixed the leak they didn't even refill my oil. I checked after I got home and it doesn't even register on the dipstick. Now I'm going to have to take my car back yet a 3rd time to have oil added. The quality of work at this place is not good!

Wow -I can't express my gratitude for Mike's Auto Body! For a fair price (which is hard to find!)…read morethey beautifully repaired my car in a matter of a couple days. They are so knowledgeable and easy to work with.

I managed to take out my tail light. This led to much cursing and also sadness. A co-worker…read moresuggested I take my car here. I'm glad I did. I had a number in my head after looking at parts on eBay for what would be a fair price with labor and having a fallback in case things leaked the next time I go to wash this in the touch less car wash thing (which is soon with the upcoming snow, gotta get that undercarriage good). Mike met that number, took care of it extremely quickly and effectively, and was a super nice person to deal with. Thanks very much. Also, dogs in the office. A huge plus for me. He didn't let them run at me or even out of the back office. I honestly wouldn't have minded, I really like dogs, but I can see how this would be a scare for some. Socializing dogs is a good thing. You rather he leave them home all day?. Overall 10/10 would rather not Mike again because that means something bad happened to my car, but will come back if the dings/ dents are a thing again. If your options are dealership or Mike, choose local. Choose Mike.

This is the best value in town. They are honest and do quality work for the best prices. I have…read morecalled and did research on many different auto shops around town this place is the best value and Charlie is totally honest and legit. This is the only auto repair that I will 100 percent recommend

I have been taking vehicles here for almost 10 years and have found Charlie and his crew to have…read moreunparalleled integrity about their craft and business. If it's not broke, and you don't need to spend the money yet, they will tell you. If it IS broke, and your worst enemy should not drive it, Charlie will break the news gently (and usually with just enough salty humor, you leave smiling about having to dump more $ into an old car). You won't get the dealer waiting room, but you will get treated like a real person and they have no problem taking the time to listen, explain and share a slice of life. One final note-had to tow a car in this mint for a broken starter and the tow guy spent 5 min talking about Charlie and his staff saying he usually hears one negative comment or more about all mechanics but has never heard anything but positive feedback about Charlie and his staff. They can't do everything but almost and I wouldn't hesitate to send my family to this shop.