I came in for a quote on a rear main seal and valve adjustment for my Acura MDX. While I expected these to be labor-intensive jobs, I was disappointed by how I was treated during the visit. The interaction felt dismissive and insulting, especially for a first-time customer simply asking for an estimate. If the shop was not interested in taking on the work, I would have appreciated them saying so directly rather than speaking down to me. Professionalism and respect matter just as much as technical skill. Unfortunately, that was lacking here. read more

I walked into New Concept Auto Service as quite the distressed property. I was recently a widower, and was about to drive from Kansas to Georgia. So I had these guys look at my truck. They changed my oil and charged me plenty for that, and to diagnose my vehicle. They told me I needed around $2,600.00 in repairs. And I would have said yes if time had been available. So I got home and took my truck to a place I trust and they said not ONE of the recommended fixes was necessary. You could trust these people, but I wouldn't recommend it. read more

I recently learned that I needed a new tie-rod for my car. I got two bids and, boy was I surprised. The New Concept bid was so much lower than the other auto repair place. Plus they were able to get my car in and fixed the same day. New Concept has by far the most friendly people including service writer Mark. There is a reason I've been using New Concept/Bret for several years. read more

Do not take your car here! 6 months my car is still at a different shop trying to fix things that should have never been touched read more

New Concept Auto Service - Auto Repair Near Me - Olathe, Kansas

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Very thorough, knowledgeable, professional and courteous. I've been coming here for years and plan to for years to come.

I went in with a malfunctioning sun roof. Kirk came out to my car in the parking lot and fixed it on the spot for me. I will definitely be going back. thanks Kirk! read more

I'm have found a home for my Cadillac SRS. These people are so friendly and honest. I'm am completely satisfied with the service I have received. read more

Always great service and friendly people who care. I've had major work done on my vehicle and they did a great job. Get an oil change at no charge if you bring in a unpackaged toy. They are representing toys for tots during Christmas. read more

I will never waste my time here again. I am sharing my experience to try to save someone else the hassle of this place. First, they gave me a ridiculously high quote, which I declined. At that time, they told me it would be $50 for the quote. It's not noted anywhere on their website OR the online registration form, that there will be a charge for an estimate. There's plenty of other information available, but that part about 50 bucks for an inflated quote? Negative. Shady much? Seriously, if they had been reasonably priced, they would have earned my business. But they weren't. I also read reviews saying they send a video showing you the issue. Um, no they don't. And lastly, they tried to upsell me additional "while we are at it" repairs that sent my estimate into the thousands. Save yourself some headache and just take it to the dealer. read more

As a single woman, it is wonderful to know that I can take my car to a place that is honest and reliable. They always do amazing work. I highly recommend them. read more

Brett's is a business you can trust. They send you an inspection video explaining everything for your approval before starting any work. We highly recommend. Dixie Smith read more

Took car there and they stole parts off the car and damaged it. The owner said he done the work him self and the cameras wasn't working.

I had them change my oil, oil filter, and rotate my tires. I also asked if they could inspect the sound deadening material under the body of the car because I accidentally ran over a wooden ladder. Sure enough, they repaired it! In addition, they did a video of their complete inspection of my car and told me that it was in good condition and did not try to sell something that I did not need! This is, by far, the most honest and reasonably priced service center that I have ever used and I will not go anywhere else for service! read more

Got me in quickly. Work was great. Communication was great- they did an awesome job explaining problems or services they thought my car needed. Very professional and clean. Fair prices and appreciate the simplicity of the printed summary they give you. read more

Just had my oil changed and tires rotated. Made an appointment. They took my car in on time and finished in less than an hour. Great service, nice people, reasonably priced. They work on all my cars and every time I've had this great service. Highly recommended! read more

I've been taking my vehicles here for years. All the staff is great and I feel very comfortable with their recommendations. They also stand by their work and offer great warranties for parts or services they do. I recommend them to all my friends and family!! read more

The windshield wiper transmission broke on my Mazda 3 a couple of weeks ago. At that time, it seemed like it was raining everyday making the car unusable because I couldn't take the risk of getting caught in the rain. In a rush to get the issue fixed quickly, I took it to Bret's because they could take the vehicle sooner than my local Mazda dealer. As a rule, I only take my vehicles to their respective dealers, but I broke that rule thinking that Bret's could surely fix a simple windshield wiper transmission. That was a poor decision on my part. Before picking up the vehicle for THE FIRST TIME, they called me and told me that they needed the vehicle longer because they had broken the windshield and would replace it at their expense. Note that this was the only positive part of the experience in that I got a free new windshield. However, this should have been a warning sign of the ineptness of their technicians. When I finally picked up the vehicle, the wipers had three issues: the wipers didn't completely wipe across the driver's side of the windshield, both wipers would wipe down too far and bang at the bottom of the windshield and the driver's side wiper hinge squeaked terribly. Supposedly Bret's thought this was considered FIXED. I'm a test engineer by trade, and it is usually common practice to fully test a device once it has been repaired to make sure EVERYTHING is operating properly. I brought the vehicle back to Bret's, told them of the issues to try to get it corrected. The second time I picked up the vehicle, they had only fixed the issue with the wiper not completely wiping across the driver's side of the windshield. When I took the vehicle back the third time, I not only told them what was wrong, but I demonstrated the issue with the squeak and the wipers banging against the bottom of the windshield. They decided to order a second wiper transmission and replace the part again. However, when I picked it up, while the wipers no longer squeaked and no longer banged against the bottom of the windshield, the driver's side wiper now wipes off the windshield past the edge of the car. The experience at Bret's is a clear indicator that their technicians don't thoroughly test their work and have no brains what so ever. I plan to not take any of my vehicles back to Bret's and to advise my friends to do the same. read more

I had a fantastic experience at Bret's Automotive! I completely trust their automotive team, and I'm really thankful they informed me about the brake flush that I needed. And I made sure to set a appointment to get that taken care of immediately! Great customer service! read more

They were great! Prompt pickup and drop off. They even send you a video of a mechanic doing an inspection on your car.

Bret's Autoworks mechanics are kind, honest people and professional workers. One of my cars needed service and I was quoted over $300 to get it done and an explanation for the labor involved. When they called me to tell me that the car was ready, they also informed me that they'd found an easier way to get the work done and had slashed my cost by more than half. I have witnessed their customer service to senior people and how they are treated with respect and patience. I recommend Bret's and give them time for them to show you their quality service. read more

The staff at Bret's are knowledgeable and friendly. They really care about their customers and community. They have upfront pricing and are so honest. Bret's Autoworks can't be beat for you mechanical needs. read more

I been going here for years now for all my vehicle needs. I can't recommend these guys enough. The staff is always friendly and professional and have never jerked me around on price of repairs. read more

I brought my Nissan Frontier in to Bret's to replace a broken heater hose that was leaking coolant. They inspected the truck and suggested I replace the radiator hoses as well since they were getting brittle, which seemed reasonable. The estimate for replacing the hoses was over $1400 which is astronomical. In a moment of poor judgement I told them to go ahead since I needed the truck fixed as soon as possible. I picked the truck up the next day, drove it a day and all seemed OK then driving down the road the temperature gauge shot up and I stopped. It was boiling all the coolant out. I took it back to Bret's and after checking said the fan clutch as defective. They replaced it for $700. The overheating issue was fixed but the new clutch stayed engaged and made a really loud noise when driving. Called Bret's they said nothing could be done. So after two weeks I'm out over $2100 to fix a heater hose and have a truck that sounds like a semi and they say nothing can be done. They are right as far as they are concerned, I'll never take my truck near that place again. They play Christian music and have Jesus signs hanging around but are through and through dishonest and fraudulent. Be warned stay far away. read more

As usual, Bret's did a great job. Had oil change on my son's car and needed it done before he drove it back to east coast. Oil change was done quickly while I waited. Added plus... the inspection video they sent going over the underside of car and checking tires, brakes, exhaust, etc is always a bonus. I will continue to make them my "go to" shop for car service and repairs. read more

Bret's provided quick and comprehensive maintenance to my vehicle and called me every time there was a service related update.

Took my truck in for an oil leak. They called and said they had found the leak. "It was on a bolt in the head". I told the service writer that, that was a water jacket. He argued with me and said no it wasn't. I said if you're sure that's where it's coming from them get it fixed. Two days and $381 later truck is done. Go to pick it up and the bolt that was causing the "oil leak" was a water jacket and they cleaned everything up but never did find the oil leak. Their advice was to drive it for another 500 miles and bring it back so they could try to find it again. No thanks. Bret's will never touch another vehicle of mine again read more

Bret's couldn't perform technical troubleshooting yet charge a full technical inspection fee. Kept my vehicle all day. They need to be transparent upfront about their technician's skills, ability and competence. l would not recommend Bret's Auto! read more

My battery was dying and I needed it replaced asap. We brought our car to Bret's as it was the closest place to where we were. The staff, particularly Dave, was more than helpful and explained everything before doing anything. They also tested the alternator and starter after the battery so we knew those were okay. They even called me the next day to make sure everything was up to par and to make sure we were satisfied. More than satisfied! I'd highly recommend Bret's Automotive! read more

This was my first time using Bret's Autoworks. I'd heard good things from other people, so I gave them a try. Bret's did the work in a reasonable amount of time for a very reasonable price. I like the people there. Even when they had bad news for me, they did it in a friendly, professional way. We became loyal customers. read more

I would highly recommend. Great customer service and was upfront with all costs. I had issues with my AC not working and needed several things replaced on it. They spent the time trying things out one by one before needing to replace some parts and the computer. They had good communication along the way and I appreciate that the mechanic talking with me about why it was not work and everything he did to the unit. read more

My '07 Ford Freestyle has been losing water and oil. Bret's Autoworks thoroughly checked it out and highlighted the problems in a very informative video walk-around. Repair estimates were provided to enable us to make an informed choice - ultimately deciding to donate the vehicle rather than repair it. Bret's will even handle the donation! read more

Great service and outstanding workmanship ... people you can trust with your car keys.

We started going to Bret's about 30 years ago, when Bret first started his business. Service was excellent and friendly. After today's visit, we will never return !!! The markup on parts was exorbitant, The guy behind the desk was rude When I asked for an explanation on the part, he remarked, "do you want me to remove it?" It saddens me to write this review, for what once was the best auto repair shop. read more

I have been a loyal customer here for 10+ years. Today I took my Camry in for an oil change, and they broke the oil cap off during the service. They claimed that it was overtightened by Toyota, and consequently wouldn't replace it without charging me $55. Not going back there again. read more

Terry S. The biggest rip-off I've ever had, not money wise, but out rite deceit. I took my ford truck in for an estimate for a brake job. The owner said he'd have to put it up on the lift for the estimate. When it was going on the lift I heard him tell a customer on the phone that estimates cost $75.00, I interrupted him and asked if it was going for the estimate and he said yes, but if I have the work done that would be removed from the cost. I asked him to take my truck down, and he said that he would wave the charge. He gave me an estimate of about 300.00. I asked if that included new routers, and he said yes. I ok'ed the work to be done. When I returned to pick up my truck the bill was over $600.00. When I asked what was going on, because you quoted me 300.00 for a complete brake job, he replied that I have to pay labor, because they don't work for free. I said that I had asked for a estimate for a complete brake job to start with, he then became very rude, and said pay the lady and get out. I notice he advertises in the church bulletin across the street, But I would say don't walk away, RUN... They are crooks...... read more

We are always happy with the work and customer service from Bret's. We feel great knowing we are receiving the best service and maintenance on our vehicles. We appreciate the way they take time to explain and show us the issues that need to be fixed and why they are important. read more

We have been taking our vehicles to Bret's for over 5+ years. We love the guys at the front desk. Extremely professional and go into details of issues and recommendations. We wouldn't take our cars anywhere else. Thanks Bret's for everything you do to keep us on the road safely!! read more

BE WARNED! I have had nothing but bad experiences when taking my cars to Bret's Autoworks in Olathe. I have wanted to give them the benefit of the doubt but after reading these other reviews I realize I am not the only one with a bad experience there. I first took my Mazda 3 in for a taillight replacement. I realized later that evening that it hadn't been replaced and had to waste more time bringing the car back in. A few weeks later I brought the car back in for an oil change and inspection and they gave me a list of items to repair in which their pricing was twice as much as anywhere else and they also listed items that didn't need replacing. A few days later I got a check engine light with an error code for the coolant thermostat and so I took it back to Bret's. Their initial price to replace the Thermostat was over $550 which was over twice as much as anywhere else I got quotes from. After questioning this they came down on pricing but when I got the car back the check engine light came back on shortly after with the same error code indicating the repair had not been done and the code had simply been deleted. I approached them on this matter and asked them for a refund for a part they never replaced and they refused. I asked them for a purchase order to verify the part was actually bought and they refused. I then simply asked them where they purchased it from and they would not give me an answer. I also asked them for the old part that was replaced, and they again refused. They, of course, wanted me to bring the car back in so they could "check it out" but it had been my experience at that point that every time I brought the car in something new was found so that was not going to happen. Charging for a service that was not performed is fraud. Needless to say, I will not be taking my car back there again and will not recommend them to anyone else. I will however be filing a complaint with the State Consumer Protection Agency. I gave them multiple opportunities to right their wrong and they refused on all accounts. read more

I brought my car in for diagnostics and the gentleman working was far from friendly. It took longer than expected and for a new in good shape car I had over $6000 worth of things to fix. $450 just for brakes. A week later my check engine came on and they said they would have to re charge me my diagnostics which I already paid and said too bad. It's not a business without integrity and could take advantage of folks not having complete understanding of how cars work. Poor. read more

This place took advantage of my mother who speaks English as a second language. They overcharged her for work that she never approved and that was never done. They tried to get her to buy a new $5000 engine as a fix to a problem that was easily fixed. She got it repaired at another location for $1600 from honest people. Do not trust this shop. read more