i have always been a dealership person when it came to servicing my cars for various reasons. i…read morejust moved to Gardner, KS and did not want to drive very far to a dealership and heard about Bret's Auto works. So, i took my car in for service. An oil change, tire rotation, cabin filter and windshield wipers replacement. Customer Service is way beyond and above. The technician Dalton, took a walk around the car and video it, explaining everything about my car and then sent it to me while I was waiting. Thank you Bret's AutoWorks for the Service you gave me today you made me feel like I was your only customer. I got the Red-Carpet treatment. Sharon

They was polite and to the point. I asked for one thing to fix and they found more problems that…read morewould lift my truck unsafe. They quoted me a price. So I had them fix all the problems. during the repairs I didn't need all the things they quoted and found another problem and fixed with out asking. I was great full they fixed the other problem. They saved my money and made my truck safe for the road again. Everything is working great again, like I have a bran new truck. If I can't fix my truck or 4runner I will take them back to them with no worries about what's need to be done. because they will find and fix the problems

Needed a tire repair on my yard tractor. Took the tire to Big-O in Gardner. In a matter of minutes…read morethe tire was repaired and I was on my way. Thanks to Big-O, great service

I would never recommend this place. It's unfortunately one of the only places in town and it's not…read moreworth it. I went for an oil change and I needed to get a few tires. Half way through I get a call that I need new brakes and I have shock leaking. My 300 dollar total is now 2500 bucks. They went on to tell me how bad this was and needed to be fixed ASAP. I declined. When I got home my car had an oil leak all of a sudden. Come to find out they never fully put the bottom plate on and all of my oil leaked on my driveway and into my garage. They fixed the issue which was fine but they were more worried about scamming me than they were about taking care of my car. I took my car to a trusted mechanic and nothing is wrong with my shocks or my brakes. Do not trust them. Go somewhere else.

AMAZING CUSTOMER SERVICE FROM THE OWNER!!!…read more As someone new to the area and not very car-savvy (I'm a "girl's girl" through and through!), I was initially unsatisfied with the service I received. However, the owner went above and beyond to make things right. His dedication to resolving my concerns and ensuring my satisfaction truly earned my respect. By the end of the experience, I felt like part of the family! If you're looking for a shop that genuinely cares about their work and their customers, this is the place. I highly recommend them and will definitely be returning!

Courteous and helpful staff, taking the time to hear my issue completely. I was able to get my…read morevehicle in right away, and get a ride home, and then back when my repairs were completed. You truly feel like your family when dealing them.

Great service! We needed help and were excellent. They were friendly, professional, and honest…read morefrom start to finish. They took the time to explain the repairs, answered all of our questions, and completed the work quickly and at a fair price.

Brought my vehicle here for secondary opinion on my BMW. The primary issue was a burning smell…read morewhich was caused by a bad valve/gasket that was leaking. I also noticed that my RPMs were off. They did their diagnosis. I was really happy they fixed the issue with the smell but even though they replaced the spark plugs, my RPMs are still off. Their cost was actually more than what I would have paid at the dealer but I do prefer to support local mechanics. John was nice to work with and I appreciated their communication and timeliness.

I came in for a quote on a rear main seal and valve adjustment for my Acura MDX. While I expected…read morethese to be labor-intensive jobs, I was disappointed by how I was treated during the visit. The interaction felt dismissive and insulting, especially for a first-time customer simply asking for an estimate. If the shop was not interested in taking on the work, I would have appreciated them saying so directly rather than speaking down to me. Professionalism and respect matter just as much as technical skill. Unfortunately, that was lacking here.

Fantastic service. Reasonable price. A different garage suggested that it would cost about $1,000…read moreto fix my Honda sliding van door - that did not slide well. But, New Concept fixed it for only $54. I was surprised. Door now works great. I will go back here! Strongly recommended.

Been going to them for a while. It's so nice to be able to go to mechanics I trust and who don't…read morespeak down to me.

I was having issues with my BMW X5 and was looking for a shop for an estimate. Found this business…read moreon yelp decided to give them a call. I told him the issue with my car and wanting an estimate to decide whether to repair the problem or trade my car in for a new one. When I took my car in, they did an initial inspection and gave me a detail visual of the issues and written estimate via text. Unfortunately, for my situation, the expense was more than I wanted to spend on the repair opting to trade in for another car. The service I receive from this shop was excellent and will do a good job on any repairs. I will definitely come back to this shop again for all my auto repair service.

Like usual, I was expecting to be inconvenienced and screwed…read more These guys are the exact opposite. Fix my car on site. Cost $100 less than I anticipated. I got it done much quicker than I thought they would. Very accommodating. Honest and I will be using them again, for sure.

The first thing that comes to mind is their open communication. They were always quick to respond…read more Secondly, the professionalism and knowledge of Kyle once he was here. They did a simple transmission flush. I didn't have to move the car, he was able to work around in my garage easily. Afterwards, he explained their other services and what to do if my transmission ever became a serious problem. They did charge me an additional $75 to come to Parkville, But I thought it was worth it since I didn't have to drive to my usual mechanic and wait for them to finish the job. He saved me about a day's worth of waiting and driving.