I can't say enough good things about this shop. They've helped me out more than once, and every…read moretime they've been honest, fair, and incredibly easy to work with. It's rare to find a mechanic you can truly trust, but these folks have earned it -- no upselling, no pressure, just straightforward explanations and quality work. Whether it's a quick fix or something more involved, they treat you with respect and make sure you understand what's going on with your vehicle. Their prices are reasonable, and you always feel like they're looking out for you rather than their bottom line. If you're looking for a dependable, trustworthy mechanic who genuinely cares about their customers, this is the place. I'm grateful to have them in the community and won't take my car anywhere else.

Do not take your vehicle here. They will charge you thousands; not fix your vehicle then blame…read moresomeone else when they can't fix it. You have better more reliable options in town than to see those clowns.

They was polite and to the point. I asked for one thing to fix and they found more problems that…read morewould lift my truck unsafe. They quoted me a price. So I had them fix all the problems. during the repairs I didn't need all the things they quoted and found another problem and fixed with out asking. I was great full they fixed the other problem. They saved my money and made my truck safe for the road again. Everything is working great again, like I have a bran new truck. If I can't fix my truck or 4runner I will take them back to them with no worries about what's need to be done. because they will find and fix the problems

i have always been a dealership person when it came to servicing my cars for various reasons. i…read morejust moved to Gardner, KS and did not want to drive very far to a dealership and heard about Bret's Auto works. So, i took my car in for service. An oil change, tire rotation, cabin filter and windshield wipers replacement. Customer Service is way beyond and above. The technician Dalton, took a walk around the car and video it, explaining everything about my car and then sent it to me while I was waiting. Thank you Bret's AutoWorks for the Service you gave me today you made me feel like I was your only customer. I got the Red-Carpet treatment. Sharon

Needed a tire repair on my yard tractor. Took the tire to Big-O in Gardner. In a matter of minutes…read morethe tire was repaired and I was on my way. Thanks to Big-O, great service

I would never recommend this place. It's unfortunately one of the only places in town and it's not…read moreworth it. I went for an oil change and I needed to get a few tires. Half way through I get a call that I need new brakes and I have shock leaking. My 300 dollar total is now 2500 bucks. They went on to tell me how bad this was and needed to be fixed ASAP. I declined. When I got home my car had an oil leak all of a sudden. Come to find out they never fully put the bottom plate on and all of my oil leaked on my driveway and into my garage. They fixed the issue which was fine but they were more worried about scamming me than they were about taking care of my car. I took my car to a trusted mechanic and nothing is wrong with my shocks or my brakes. Do not trust them. Go somewhere else.

AMAZING CUSTOMER SERVICE FROM THE OWNER!!!…read more As someone new to the area and not very car-savvy (I'm a "girl's girl" through and through!), I was initially unsatisfied with the service I received. However, the owner went above and beyond to make things right. His dedication to resolving my concerns and ensuring my satisfaction truly earned my respect. By the end of the experience, I felt like part of the family! If you're looking for a shop that genuinely cares about their work and their customers, this is the place. I highly recommend them and will definitely be returning!

Courteous and helpful staff, taking the time to hear my issue completely. I was able to get my…read morevehicle in right away, and get a ride home, and then back when my repairs were completed. You truly feel like your family when dealing them.

Mark is great! I was…read morein Topeka this past Memorial Day weekend to attend a wedding when disaster struck. The bride was having wedding day jitters on Friday, and she accidentally backed her SUV into the groom's pickup. She broke her passenger-side tail light; and it had to be replaced immediately that day, or there would be no wedding bliss. After looking him up on Yelp, I called up Mark. Although he was not able to supply me the part himself, he went the extra mile and told me where I could find it. The man is great. There was absolutely nothing in it for him, but he still went the extra mile to help me out. I was able to install the tail light before the wedding and averted a disaster. I will be forever grateful to Mark for helping me save the day. Thank you!

Brought my vehicle here for secondary opinion on my BMW. The primary issue was a burning smell…read morewhich was caused by a bad valve/gasket that was leaking. I also noticed that my RPMs were off. They did their diagnosis. I was really happy they fixed the issue with the smell but even though they replaced the spark plugs, my RPMs are still off. Their cost was actually more than what I would have paid at the dealer but I do prefer to support local mechanics. John was nice to work with and I appreciated their communication and timeliness.

I came in for a quote on a rear main seal and valve adjustment for my Acura MDX. While I expected…read morethese to be labor-intensive jobs, I was disappointed by how I was treated during the visit. The interaction felt dismissive and insulting, especially for a first-time customer simply asking for an estimate. If the shop was not interested in taking on the work, I would have appreciated them saying so directly rather than speaking down to me. Professionalism and respect matter just as much as technical skill. Unfortunately, that was lacking here.

I walked into New Concept Auto Service as quite the distressed property. I was recently a widower,…read moreand was about to drive from Kansas to Georgia. So I had these guys look at my truck. They changed my oil and charged me plenty for that, and to diagnose my vehicle. They told me I needed around $2,600.00 in repairs. And I would have said yes if time had been available. So I got home and took my truck to a place I trust and they said not ONE of the recommended fixes was necessary. You could trust these people, but I wouldn't recommend it.

I was having issues with my BMW X5 and was looking for a shop for an estimate. Found this business…read moreon yelp decided to give them a call. I told him the issue with my car and wanting an estimate to decide whether to repair the problem or trade my car in for a new one. When I took my car in, they did an initial inspection and gave me a detail visual of the issues and written estimate via text. Unfortunately, for my situation, the expense was more than I wanted to spend on the repair opting to trade in for another car. The service I receive from this shop was excellent and will do a good job on any repairs. I will definitely come back to this shop again for all my auto repair service.

My 2007 Toyota Camry is like a good spouse. Dependable and for the past 15 years, have never gave…read moreme much of a problem. But this year, a series of problems plagued the car at the same time. A friends of mine recommended me this place to get it fixed. They did a pretty good job, but they weren't perfect. Getting a good mechanic is one of those relationships that are key to life. A good mechanic will save you thousands of dollars over the life of a car if you plan to keep it for a long time. DWCAR gave me a very upfront diagnosis (with pictures) and a fair price (not the cheapest but not outrageous either). They also provide a long warranty (I think three years), that you won't get with other shops. But they aren't perfect. While the amount of time they took to repair my car was acceptable, it is not quick. It seems like nothing with these guys can be finished in a day, even if it is minor repair. Where they also fall short is in the follow through. While they are good at taking a reservation, taking your car keys and and fixing your car, they didn't do a great job was keeping you informed when your car will be ready to go. They told me a time....but the reality is that they don't seem to know. They missed the timeframe a couple of times, and it was always me calling and asking. This isn't great if you have a busy schedule and have to uber to the location (as they don't provide loaners). I need to be able to trust their schedule. I think part of it is because of the amount of work they are taking on at the same time. The other thing is that they might not be investing in a person to do followup. If business is so good, why bother spending on that expense? At the end of the day, the repair seemed to be good, although I am experiencing a rattling sound from one of the repairs. I'm less concerned about the rattling that the time it will take for these guys to fix the problem (probably a loose exhaust clamp), since they seem so busy.

I've been using these folks for over a year now and they've provided great service every time…read more They're accommodating on time, efficient, and great at what they do. They've replaced headlights and a starter so far. At $125 an hour coming straight to your car, it's an excellent value and very worth it to me. I'd recommend Taylor To You to anyone!

I was far from home and had a problem; contacted them Thursday night to see if they could help…read more They replied Friday morning that they were not available. I ended up fixing it myself.

Brought in my car for new brakes, they got it done in a day and it was a fair price. They are…read morereally nice over there

I have used Bailey's for a very long time since they have always been fair, honest & reliable. This…read moretime I dropped my car off on Wed night for a Thurs appt. Never heard from them all day Thurs. When I called they said they couldn't get to it but would get to it first thing Fri. Then I didn't hear from them again Fri so I called at 4:00pm. Their excuse was someone didn't show up for work so they didn't work on my car, nor did they bother to let me know on on Fri before a 3-day weekend. They said I could come pick it up and bring it back sometime the next week. They've lost my business and recommendations. Zero for customer service & consideration. What a disappointment & inconvenience. I'd give them zero stars if I could.