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Gardner, KS

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O'Reilly Auto Parts

3.3 (3 reviews)
Open • 7:30 am - 10:00 pm

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Auto battery and fluid recycling

Vehicle battery testing

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General Spring - Broken middle spring in front of the axle.

General Spring

(14 reviews)

These guys are the best. They answer the phone. No auto attendant. Give you straight answers. Tell…read moreyou what you need. Ship it faster than expected. Quality stuff. Already in truck. Works perfect. Plan to purchase a front set too. Thank you so much.

I bought a pair of springs for my pickup in 2020 to replace the factory OEM springs, which had…read morelasted 18 years before starting to sag. Based on a recommendation, I decided to try General Springs of KC. The price seemed fair at $99 per spring, so I purchased their regular-duty springs since I mostly drive in the city and don't carry heavy loads. After installation, I noticed some popping noises. I assumed it was just the new springs settling in since the ride felt the same, and eventually, the noise stopped. Fast forward a few years, I noticed my rear passenger side starting to sag. At first, I thought it was a bad shock, but upon closer inspection, I found the middle spring had snapped in two places. I understand the 1-year warranty policy and that the company can't control how customers treat their suspension. But seriously, if the OEM springs lasted 18 years, shouldn't these last more than 4-5 years? When I reached out to the company, their response was to offer me new springs at the same price I originally paid. That's not a special offer--it's just the current price. I wasn't expecting a full refund, but a significant discount would've shown some accountability and goodwill. I gave them a shot, but with this experience, I'll be taking my business elsewhere for replacement springs.

O'Reilly Auto Parts - autopartssupplies - Updated October 2026

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