Needed a tire repair on my yard tractor. Took the tire to Big-O in Gardner. In a matter of minutes…read morethe tire was repaired and I was on my way. Thanks to Big-O, great service

I would never recommend this place. It's unfortunately one of the only places in town and it's not…read moreworth it. I went for an oil change and I needed to get a few tires. Half way through I get a call that I need new brakes and I have shock leaking. My 300 dollar total is now 2500 bucks. They went on to tell me how bad this was and needed to be fixed ASAP. I declined. When I got home my car had an oil leak all of a sudden. Come to find out they never fully put the bottom plate on and all of my oil leaked on my driveway and into my garage. They fixed the issue which was fine but they were more worried about scamming me than they were about taking care of my car. I took my car to a trusted mechanic and nothing is wrong with my shocks or my brakes. Do not trust them. Go somewhere else.

The service was easy, efficient, and the representative who helped me was friendly…read more I only gave 4 stars because I think it's wild that a tire balance isn't included in the scheduled service for my lease. I understand the need to up-sell, but when a tire rotation is included, you'd think the balance would be as well.

Buyer beware! If you value your vehicle and your wallet, absolutely avoid the service department…read moreat this dealership. I brought my 2019 TLX A-Spec (61290 miles) in for the major NHTSA rod bearing recall (24-002). Then the typical dealer nonsense came; before even telling me about the recall work that I brought the car in for I got a repair estimate for a leaking oil pump. I asked how they knew it was leaking since they didn't have to take the crank pulley and the timing cover off (which would be required to expose the oil pump). That is when I was told it was a "visible leak" running down the block. I declined the service as I change the oil in the car myself and knew for a fact there was no oil running down the block (see attached images of the engine block and help me find the oil river they could "found"...lol). When I went to pick up my car, I checked underneath before driving off. I had written the date on the oil filter on 3/9 before I took the car down there as I had a feeling the oil filter would not be replaced. As expected, they left my old, dirty oil filter on the car after they replaced prematurely worn rod bearings due to the recall. Running old, potentially metal-contaminated oil through brand-new engine bearings is severe mechanical negligence and defeats the purpose of the recall work. Take a look at the picture I uploaded of the dirty oil that was drained from the oil filter. Brand new rod bearings and dirty oil don't mix! I tried to speak with the Service Manager about the work. He quickly admitted the recall work should require a new oil filter and smugly thought he could "buy me off" by offering to change the filter at that point. Given the massive oversight and the highly suspicious oil pump diagnosis, I told him I no longer trusted his technicians to touch my car. Instead of apologizing for his department's negligence, he told me to leave and I did. I drove straight home, jacked the car up, and took time-stamped videos and photos of the engine block. My evidence proves two things: 1) The old, dirty filter was left on, compromising the engine. 2) There is no visible oil leaking from around the oil pump area and no oil running down the engine block. Their $2,050 diagnosis was completely fabricated. I wonder how many other people they do this to in a given week? Get a second opinion on any expensive repairs they recommend, and always double-check to see if they actually did the work they claim to have done. I had been a loyal Acura owner for over 20 years and had bought both Acuras I have owned from this dealership. It will definitely be the last Acura I purchase...guess I will help that Ford stock that I own. :) Hope this review helps someone else from getting taken by these crooks.

Fast, efficient and at a reasonable price. Never had a bad experience and they do quality work…read moreevery time.

Go anywhere else!! Decided to go local and spent $720 here to have a coolant leak checked out and…read moremy brakes were locking up. I mentioned I wasn't seeing any coolant leaks so I was fairly sure it wasn't external. They changed a coolant hose, flushed and conditioned my brake fluid and sent me home. Within a week I was already needing to add new coolant and not much longer I was having issues with my brakes and stranded downtown. Only a couple hundred miles added since I originally brought it in. Could have done a 5 minute exhaust leak test on my coolant to determine the leak was internal and would need an $8500 head gasket replaced and they had assured me that my brake system was cleaned. I would not trust this place with any of my vehicles, they will also add unnecessary work to your labor bill anywhere that they can.

Quick and courteous . Recommend by my insurance company. I scheduled a tow service pick up. They…read morekept me informed of their estimated arrival and updated me as the arrival time neared. My situation was not an easy one for towing but my driver got in and out in very quickly. Super professional and efficient which is a huge expectation for me doing business. I hate to have to need a tow service but this was the best experience ever. I am keeping their business card for myself and my community for future needs.

Friendly, fast, helpful service. They were able to get us back on the road in a short amount of…read moretime!

As frustrating as it is to need a tow, Dawg Town made the process as easy and smooth as it came be…read more Highly recommended!

I was pretty irate when I hit a rock and blew a tire 30 minutes into my trip across Missouri. With…read moreno tire places open, I needed a tow home. Jeremy showed up quickly and just as quickly improved my mood with his kind and understanding attitude. Very professional, let my dog ride in the cabin with us, and just a great guy. If you're in a bad situation, he is definitely worth your call.

I bought a used street bike from here about a month ago and my sales associate Joe was awesome…read more I got it registered and ready to ride and then it died on me practicing in a parking lot. Frustrating sure, but the assistance from Chris the sales manager, Charles the service Advisor, and Mark the tow driver has been very helpful and relieving. I scheduled a tow for Thursday from my house to Dell's about a week ago. I called on the Thursday of the tow to verify service, im glad i did. There was a miscommunication on the date. David, who answered my call, mentioned that they had me down for Tuesday. He said "since they didnt hear from me" they just carried on with their business. No call on Tuesday from Dell's to verify the tow. This was disappointing to hear, i would have appreciated a courteousy call to check in on my service. Mark was a real hero today! He made it out just in time to grab my new-to-me bike and get it to the shop for a diagnostic. Thanks again Joe, Chris, Charles, and Mark for helping me out when i needed it! We're on the edge of spring and im excited to get back to riding!

Absolutely pathetic. Finance manager is an outright liar. Prep was never done. refused to comply…read morewith Mo law by cancelling service contracts. I wouldn't let the service dept. work on a tricycle. Absolutely never again. Kyle and M Spencer should be ashamed.

Great and honest people that want to help you! I've been a couple of times now and they have never…read moreonce tried to take advantage of me and always fixed my issues. These are the people you want to do business with.

My 2018 Ram 2500 has been experiencing transmission issues, among other problems. The shop I…read morevisited recommended Nicholls for the transmission repairs, as they do not handle that type of work. Nicholls did an amazing job not only fixing the transmission but also addressing all the other issues with the truck. Since then, my truck has been running smoothly, and I'm glad I chose this shop for the repairs. If you are looking for straightforward, honest estimates and quick work, this is the repair shop for you.

1 - I had my car totaled and, like most people in that situation, expected the process of wrapping…read moreup related contracts to be straightforward. It hasn't been. Legends Honda has refused to issue a prorated refund on an extended warranty that was canceled when my vehicle was declared a total loss -- a refund I'm entitled to under the terms of the contract. I've been a patient, good-faith customer throughout this process. I've followed up repeatedly and gotten nowhere. At this point, patience has run out. If you're purchasing a vehicle or add-on products here, ask hard questions about what happens when things go wrong -- because their after-sale support is nonexistent. I'd strongly recommend documenting everything in writing from day one. I'm now pursuing this through consumer protection channels. What should have been a simple check has turned into a months-long battle. That tells you everything you need to know about how this dealership values its customers after the sale is done.

I had such an awful experience here that I almost have to think that the good reviews are paid for…read moreby the company. Khalil Cullors is a bottom of the barrel salesperson. He was so slow and so dense that he couldn't really answer questions and my husband had to keep basically reminding him of what we just asked and tell him the next step we needed over and over again. Khalil was so bad that he cost this dealership a sure thing sale and we ended up leaving because he ghosted us in the lot for 15 min to go act like a frat bro with his coworkers. Yikes.