I bought my very first motorcycle here more than 10 years ago at their original location and had a decent experience. They have good pricing and a wide selection of motorcycles. Their salesmen arent pushy and, rarer still, offer a test ride of the motorcycle before purchase (on used bikes at least). Found a nice motorcycle on their site at a great price and decided to trade up. Took out a local loan so I didn't have to deal with having to apply at the dealership. I researched the range of what my bike was worth and called them ahead to set an appointment to evaluate my trade and set my purchase in motion. Came in and was never greeted by the salesperson I spoke to over the phone. They paired me with a guy who didn't even offer his name but asked me to bring the bike around back to get my trade estimate. 20 minutes and some change later they give me a lowball offer on my bike. I was a little insulted at first, but after some introspection on my trade and the price they were offering on the new bike I wanted I decided it was worth it so long as they were willing to haggle. Thankfully we were able to reach a compromise and I was looking forward to taking the bike home. Here's when things went a little south. I had to return to the dealership to complete the purchase about a week later (no fault of theirs, just couldn't complete the purchase on the original day I came in due to time constraints). I told them I ahead of time i was going to arrive in the morning days and also just hours before I had planned to head back out to them. I arrived and was greeted by a service guy who complimented my original bike. Went into the sales room and wandered around looking at the other bikes waiting for someone to help me. 30 minutes later and no one even offered me a "good morning". I found my bike had been set aside apart from the other bikes and marked "sold", temp plates already attached. Texted the sales guy I originally spoke to over the phone but never got a reply. it wasn't until a manager saw me wander by his office that he called me over while he was finishing up another client, and asked me to wait so he could help me next. In the meantime he assigned me yet another salesperson who gathered my paperwork so we could finalize everything. He had my paperwork ready to go in about 5 minutes, but I had to wait another hour until a different manager called me into his office to sign all the paperwork. The original manager had taken in 2 additional clients before he even remembered me. The second manager prepped the final paperwork, I signed them, handed them over the title of my trade, and after a quick handshake was told "congratulations" and handed a "spare key" along with the paperwork I needed to submit to DMV. I asked if they were going to give me the first set of keys and if someone was going to wheel out my bike (it was by other bikes and I did t want to chance it). He said the original keys should be with the bike, and waved me off. I then waited yet another hour until the service guy I had spoken with when I first showed up happened to walk by and asked what bike I ended up buying. I pointed out my new bike and asked if he could get someone to help me roll it out of the showroom floor. He asked who my salesman was, and I told him but added that I didnt even MEET the guy. He was nice enough to roll the bike out for me through the service department so I could finally take it home. I never got the first set of keys, any of the bike's owners documentation, or my original license plates back. Never talked to my original salesperson or manager outside of setting the appointments to look at my trade. Never got a followup call regarding anything on the deal. Oh and they "forgot" to mention that I would need to pay a credit card fee because they took my debit card info to hold the bike. I offered to bring them a check and would take the bike when the funds cleared, but they insisted I just use my debit card. That was additional $200 on the price of the bike (which they ended up halving because I complained about it) I get it, the bike I bought was on clearance and they wanted to move other inventory since all I had left to do was leave them my trade and finish paying for the bike, but they made me feel like total trash after everything was concluded. What should've been a positive experience was soured by all the neglect. Oh and after I got the bike home I removed the rear rack that they were touting was an added benefit to the bike. They put Dell's Powersports on the plastic on the bike's tail. Normally it's an easy fix removing it, but the tailpiece was marred with scratches and some of the fastening screws were missing. Shop Dell's for the price and nothing else. it's more rewarding and a better experience just buying online and having it dropped off at your door. Ive had better experiences just window shopping at other dealerships read more

First and only motorcycle I bought here. My mom and my girlfriend both bought brand new Ninjas from this dealership, so I trusted them. On January 28th, I came in for a $4,999 2021 Iron 883 that turned out to be in rough shape. I was upsold to a "more reliable" 2022 Iron 883 for $6,999, which looked much better, so I bought it. I also paid for ape hangers and a forward control kit. The bike sat for over TWO weeks with almost no updates. At pickup, I was told: * The forward controls wouldn't fit due to an aftermarket peg * The ape hanger install deleted my ABS (and I was only told AFTER the work was done) Within 10 minutes of leaving, the check engine light came on and the speedometer stopped working. Then the bike wouldn't start. I called and was told I'd have to wait days for a tow--even though I had just left. I managed to get it back myself, but on the way the throttle stuck open, which is a serious safety issue. They later said the problems were: * Loose battery terminal * Bad speed sensor * Throttle sticking from excessive spray paint inside the handlebar After multiple attempts and nearly a month without a speedometer, I got the bike back on March 9th--and the throttle is STILL sticking. I reached out again on March 16th about this issue and received no response. I've spoken with the store manager multiple times and was told I'd be "taken care of," but that hasn't happened. I was also promised a solution for the forward controls but have been left with nothing. I cannot recommend this dealership. My family has already stated they will not be returning. read more

I bought a used street bike from here about a month ago and my sales associate Joe was awesome. I got it registered and ready to ride and then it died on me practicing in a parking lot. Frustrating sure, but the assistance from Chris the sales manager, Charles the service Advisor, and Mark the tow driver has been very helpful and relieving. I scheduled a tow for Thursday from my house to Dell's about a week ago. I called on the Thursday of the tow to verify service, im glad i did. There was a miscommunication on the date. David, who answered my call, mentioned that they had me down for Tuesday. He said "since they didnt hear from me" they just carried on with their business. No call on Tuesday from Dell's to verify the tow. This was disappointing to hear, i would have appreciated a courteousy call to check in on my service. Mark was a real hero today! He made it out just in time to grab my new-to-me bike and get it to the shop for a diagnostic. Thanks again Joe, Chris, Charles, and Mark for helping me out when i needed it! We're on the edge of spring and im excited to get back to riding! read more

does not help any to complain, but what else can I do. had my 4 whlr for repair for over 4 months, I get very little communication except 1 sales manager Shawn who is the only one that tries to give me some information - I can not fix it myself, so all I can do is wait read more

I had a terrible experience with Dells PowerSports. They sold me a brand new side-by-side that doesn't run correctly from day one. Despite multiple attempts to get them to fix the issues, they have refused to take responsibility or provide any real help. It feels like they are trying to scam me out of my money instead of standing behind their product. I wouldn't recommend buying from them if you want a reliable vehicle and honest customer service. read more

Never did try to correct that they sold me a vehicle with the wrong mileage on the bill of sale.14,000 instead of 180 big difference the owner Kyle would not even come out of his office and talk to me about the issue they had my vehicle set on trip meter on instead of the odometer when I bought it. To make it even worst when I posted on their page now they have blocked me and put up a bullshit reply to the public saying that they took care of me. TRASH read more

I definitely do not make a habit of giving one but Dell's needs to do better, considering they have a direct competitor just miles away. Needed a tire repaired for our dirtbike. upon drop off on a Monday...they said they would have it done the next day. The nextt day was full several calls with false info and poor communication each time, ultimately ending in telling us it would be replaced and we could pick up by the end of the day. Only to get there 30 minutes before close for them tell us that they don't even have the tube in stock...that it would be another week. No offer for compensation for the time wasted or hassle. Poor communication, very poor business, won't be going back. Should have waited for Tuesday & Donnell's to be open. They got us right in with ZERO issues. read more

1 very disappointed I brought my bike in there 3 weeks ago they never touched it they never returned my calls the service manager evidently isn't working there anymore and the new one they hired is it any better he talks over you so much that you don't get a word in edgewise the only word I could get in was to give me my bike back so I can take it somewhere else read more

I have made 55 trips around the sun so I have been to my share of "stealerships" so I think I have a good idea of good places, ok places and great places to purchase a new motorcycle. Dells is for sure one of the great places to shop. The staff here treat you more like a friend then a customer. I have no problem going past other places to get here. Drive the extra distance to get the extra attention. It's worth it. read more

Would not rake my wheel barrel to this place...On my way the forth time to get my battery under warranty..Installed my wheel wrong last yr..Will not answer their phone or call you back...Put wrong oil in the yr before...Do not know how to work o. Motorcycles..I will never buy a bike from them again read more

Dells powersports has totally changed my outlook on dealerships! I purchased a fairly inexpensive used bike from here, but they treated me like I was buying the most expensive thing on the lot! The listed price (which was already amazing) was the "out the door price". No hidden fees, no pushy sales or financing tactics. Had one minor mechanical issue with a cover after purchase and Dave in service went above and beyond to remedy and replace the cover. These guys really stand by their work. When the time comes, I will be buying my next motorcycle from here! read more

I purchased a Kawasaki teryx krx in 2021. I am from Las Vegas Nv. and Dell's is located in Missouri. Yes it was a long way to go but, it was well worth it. Great customer service, great price and very knowledgeable people who actually care. Can't find a better family owned company in my opinion. Check them out, you won't be sorry. read more

As a first time buyer walking into a dealership full of professional salespeople you can imagine my nerves! I had NO idea what I was doing. None. I knew that I wanted a Honda Metropolitan. I knew that I wanted it to be blue. I knew that I didn't want to over pay. Thank God for Dell's Powersports. These gentlemen were a class act. Thank you, Jason, for taking such good care of me! There was never a time that I felt you were doing anything but your very best! These guys were calm, ZERO-pressure and informative. I was introduced to everyone in the store- even taken out back to meet the guy that was dressing and cleaning my hog-let. Everyone was unbelievable! They assisted in every step of my experience- from paperwork, to financing, to helmets, to happy horn honking! I feel so grateful that I had the fortune to stumble into this location. I drove 45 minutes across the city to meet these people and I will drive back again and again. Thank you to everyone at Dell's! You have made a happy scooter driver out of me- and a forever-shopper at Dell's Powersports! read more

These guys are awesome from Jason to Kayla to the new owner Kyle and everyone in service that I'm forgetting the names of they all rock these guys take care of you treat you like a friend and make sure you are happy with your choice I got a 2011 Harley fat bob from them and they made sure it was road ready down to the last nut so I could have a great transition to my first Harley THEY WILL ALWAYS HAVE MY BUISNESS read more

Went in today looking to buy a new helmet. We were greeted by multiple staff when we walked in. We were offered help and guided to what we were looking for. Staff were attentive, helpful and wonderful to work with. Had a happy atmosphere, free pizza and a great shopping experience!! Found an awesome helmet at a spectacular price. So glad we stopped in and will definitely be back read more

I found Dells online and gave them a visit..Friendly staff and reliable service department. Dropped off my bike to take care of an issue. They called me back to let me know everything was completed. found their staff to be very friendly... Dell's..they will take care of you and send you home with a smile...I am very pleased with Dells Powersports..will use them again if I need repairs. read more

Great service during my scooter purchase. Kayla, especially, was great. Highly recommended.

I helped my son buy a used bike from Dell's and couldn't be more satisfied with the service and respect they gave us. Thank you for making my son feel welcome and important. Keep up the great work! read more

I was riding my motorcycle on 71 Hwy this morning when my front tire blew out. I was close to a "mecca" of dealerships and limped my bike in. The service guy shook his head no and said, "we don't work on those kinds of bikes". That was it, I was stranded with no help. I had been into dells previously so called to ask them what they thought I should do and they promptly offered to pick me and my bike up and bring it to their shop for repair. Within 40 min my bike was on a trailer headed to blue springs. Within another hour I was back on the road again. As a side note Dell's doesn't sell "my brand of bike" either, but they saved a stranded rider. To me that says everything. read more