Update 4: I just recently dropped another $800 on a new purge valve and pressure release valve. Is…read moreit unreasonable to ask for reliable car? This place is run by the biggest liars ever. All they want is your money do not ever buy a car here. This is the only place I would ever wish to go out of business but if you're gonna scam people, you deserve it. Screw this place and every liar who works here.

Never go here, within the first month I had to get multiple parts replaced. Now a year later and…read moreit's still a trip to the mechanic every other month. Now the entire engine needs replaced among multiple more parts. Even after the 1st month the KC Used Car Emporium said it's not their problem after 30 days. This place needs shut down and reprimanded. Never in my life have I had issues like the car they sold me and now not only is there $500 left to pay on the car- to keep it going it costs another $10,000 to replace the engine and parts. STAY AWAY FROM THIS PLACE!!!

I feel like so many customer service or sales experiences are disappointing, but yesterday I had a…read morereally positive one, thanks to 2 people from Hendricks Toyota, so I thought I'd write them a review. I know very little about cars, but I do know and appreciate working with a good salesperson. I can promise, if you walk into Hendricks Toyota and ask to work with Alijah N. you'll have a great experience! He is a sales person who really knows the product, he knows how to talk to people, and communicates information clearly. Plus if you are stuck at the car lot all day, he is genuinely an enjoyable person to spend the day with. He was so nice in fact, as we pulled away, after being there for a long 5 hours, I joked to myself, we should probably add Alijah to our Christmas card list. He took the time to answer all of my 80 year old Mom's questions. He treated her with respect and kindness the entire day and honestly was a "great host" to us- offering tea to warm up or a drink of bottled water. He stayed late to set up her phone to the car, which I'm sure is not uncommon, but then he impressed me once more. He was holding my Mom's phone, showing her how it works with her new car and he noticed the phone beeped. He must have someone in his family with diabetes, because he instantly knew the alert was my Mom's blood sugar monitor and without skipping a beat, he politely offered to get her a snack. I thought it was so nice that he acknowledged it, instantly offered a solution, and did it all without making it a big deal or making my Mom feel uncomfortable. The guy is a class act and a great salesman to work with. If you are in the market for a Toyota, check out Alijah N at Hendricks. There was a 2nd guy at Toyota who ensured we had a really positive experience at Hendricks. His name tag said, Anthony but he introduced himself as A.J., I believe he is a manager, he is one of the guys they have sitting in the office zone who come out and negotiate when necessary. I ended up seeing AJ twice over my Mom and I's "car shopping week". Honestly, I probably gave him a bit of a hard time the first day, I'm weary of people ripping off my Mom, so guards up. But A.J. won me over by the end, I felt he was genuinely doing what he could on price to earn her business. He seems like a go-getter, a hard working type who really is putting in the effort to build up return clientele for the business. He seemed honest, and not nearly as swarmy as so many sales guys you meet. Since you'll see him several times a year, after buying a car from them (oil changes, tire rotations), I think it's good to feel like there is a manager who wants to help you out where he can. I feel like, if we have a problem down the road, at least there is a manager there I can call who will help make things right. So, 5 stars for Hendricks Toyota for the experience I had with Alijah N. and A.J.

Shanith very helpful advocated to the fullest for me, truly jumped through all the hoops to get me…read morein the vehicle I wanted!!!

Bought a used car from this dealership. Sam Coughlin was absolutely awesome! Worked with me on the…read morebest deal I could get! 100% recommend Sam to anyone looking for a new vehicle!

I purchased a jeep from Reed Jeep Merriam, spent over 3k on an extended warranty. They can not even…read morerun a diagnostic without charging 189.00, ridiculous. They also bump up the price on vehicles if you go in there with cash, the work on commission and gouge you. This is why I went to Bob Allen Ford for my other vehicle, no bumping up the price because you prefer to pay cash, and they don't gouge you due to commission.

Truly impressed with the facility while my car was being serviced, not regular maintenance…read more Travis was my service specialist at Merriam location, my first time. A new one is being built and set to open in 02/2025. Thorough communication with a video of 25 point inspection and diagnostic analysis. Travis updated me as well. All personnel no matter the contact was cordial, friendly and professional! The lounge is fully stocked and setup for comfort! Cafe machine, plenty of other drinks options, snacks, free WiFi along with your choice of comfy leather chairs or table top seating.

By far the most outstanding service I have ever recieved!!! I had an appointment for an oil change…read moreand an hour after I had dropped it off, Derek called me to tell me they were already finished. I am truly astounded at the attention to detail that my car received!! They not only washed my car, but my floor mats as well! They rotated my tires, and did an incredibly thorough "27-point inspection". I'm completely blown away by the fact that they not only seemed to fix my passenger window that had started acting up-- but also the condensation I noticed in my tail light seems to have disappeared completely!! I look forward to returning for my next service, and I absolutely recommend the charming lounge with the very friendly puffer fish!!!

Service here is always incredible. Isabella took care of me from the moment I walked into the…read moremoment I left.

Attempted to buy a vehicle from Baron BMW, was passed from Jenna to Ryan Bell. Received information…read moreon the vehicle and agreed to purchase with proof of funds ready on Wednesday. Ryan told us that he would be out of office Thursday, and that the vehicle would be going into the shop on Friday for reconditioning prior to sale. No word from any salesperson Thursday, no word on Friday. Multiple calls to Ryan on Friday and Saturday went unanswered. Calling the dealership on Saturday asking to speak to a salesperson somehow transferred me to Ryan, who then informed me that he had sold the vehicle Friday morning, now citing a previously undisclosed policy that sales cannot roll over month to month, even though we had agreed to purchase prior to the end of month. Save your time and money, work with an ethical and up front dealership.

Trevor was very friendly and helpful. We were impressed by the speed with which everything was…read morehandled. ​

I will not be returning to Shawnee Mission Kia. Had a great experience when I purchased my vehicle…read moreyears ago, however things have changed since. I took my vehicle in for a simple oil change appt that was scheduled at 9:30 AM and was told prior to it would be 2-2.5 hours. After dropping off my vehicle I was told it would be finished at the end of the day because there were services not completed from the day before already ahead of me. Almost 6 hours later still no update and no vehicle. Very inconvenient unless you plan to sit at home on your day off while your car gets an oil change that should take approximately 30 minutes

Wow! I am in tears right now with how grateful I am to Carmax and their service department! We have…read morehad an amazing experience from beginning to end! We bought a Audi Q7 at Carmax in Costa Mesa, California, and we drove it here to Overland Park. We got it checked out by a professional German mechanic, and it had some major issues, but Carmax is going to take care of it all! This company is so professional and you can trust them when they say they have a good warranty! You can trust their service department! They are incredibly kind and professional! They are also providing a loaner car while we get the car fixed. The process of buying the car was so easy we were in and out of the dealership within three hours and there is a 10 day window where you are allowed to return a car even if you decide you don't like the paint color. Then you have a 30 day warranty. No other dealerships offer something like this all across the United States! We will never buy from any other dealership again other than Carmax! We are absolutely hooked on Carmax and so impressed!

This place had nice employees and were quick to give us an estimate on our car. We returned the…read morenext day to get a quote on a 2nd car and sell the first car and they were quick with all that too. The place is clean, they removed my license plates and had me on my way. We will return for a future quote and sale!

This complement is for Jumall Perkins. I have been to the Hendrick Chevrolet service center for…read moremaintenance and repair of my Equinox many times. Mr. Perkins is the best service porter I have ever met at any dealership. He always greets me, is very pleasant, and always helpful. I'm sure he gives many customers a great first impression of where they are entrusting their cars to be repaired. Jumall is a great ambassador that embodies all the attributes of the Ten Keys to Success that makes this such a wonderful dealership. Thank you Jumall for all you do.

Made an appointment for a 10:30 am oil change. Added a transmutation flush. Was suppose to be a 2…read morehour wait time turned into a 4 hour wait on a Saturday. Had I known it would be that long I would have made other arrangements.

We purchased a vehicle from then a few years back. Were told clean title, no accidents etc…read more Perhaps there were no accidents, but very soon we started having issues indicative of flood damage. The upholstery on the top started coming down as soon as the humidity started in the spring. There were water leaks that caused the floor board to be soaked every time it rained. An expensive module needed to be replaced within a few weeks of purchasing. Someone asked if we had purchased their extended warranty and were shocked that it hadn't been offered. Pretty sure we know why it wasn't offered. Was interesting experience and it taught us to shop elsewhere.

super honest and helpful dealership with good prices. Loved my car from here would definitely…read morerecommend!