I typically do not write reviews, however, my experience with HAWK Auto was extra-ordinary and I…read morefelt compelled to share. I discovered HAWK Auto as I was looking for a used hybrid sedan online and found a 2007 Toyota Camry Hybrid in excellent condition. I called the number listed in the ad and Sean (co-owner) responded to my voicemail within the day. I must admit, at first I was hesitant about this dealership which was simply warranted by appearances of the facility, which are rugged and more shop-oriented. However, the associates and owners at HAWK have a high level of integrity which is shown through their excellent customer service, the quality of vehicles they choose to carry, the extremely high level of product knowledge, and their desire to build relationships with each of their customers. Sean & Mario both were willing to spend the required time with my wife & I to ensure our questions were fully satisfied and that we were comfortable with the transaction. At no time did we feel pressured to make a purchase, nor were we made to feel like we were a burden when our due diligence took longer than might be typical. My experience listed here is most definitely worthy of a high review, but the extra-ordinary aspect of my experience with HAWK comes in to play several months following the purchase of the vehicle. The title of the purchased vehicle was delivered via certified mail the very week I was moving houses and tragically became misplaced. After months of looking through papers & boxes, we deemed the title lost. Unfortunately, the vehicle had not been registered and now we had to get a replacement title. After contacting the DOT, the insurance company and the lien holder, all counsel suggested the dealer would have to request a replacement title. What made this extremely difficult was HAWK purchased the vehicle through an auction house in GA, who purchased the vehicle from a leasing agent in FL. Each transfer in ownership was hand-written on the title, so the last recorded registration was still in FL. In order to get the replacement title, Sean was required to spend a tremendous amount of time researching, tracking down involved parties, and initiating on my behalf the request for replacement title. This process spanned many months, involving multiple hours of work on HAWK's part in order to remedy the issue, and Sean was always quick to respond and very professional with each correspondence. At no time was I ever made to feel like I was a nuisance or inconvenience, which I know this issue must have been a large source of frustration for Sean. I do not know of many used dealers that would have put in the time and effort for a single customer who had already made a purchase. This, to me, goes way above and beyond the typical expectations of a used dealer and Sean has demonstrated his dedication to me as a customer. For that I cannot give him a high enough rating and I will always go to HAWK Auto for all of my used vehicle needs in the future.

What a great experience. Just purchased a vehicle I've been in the search for some time now. Sean…read moretook care of me from the first step to the last with no hiccups. I couldn't have wished for a better experience. My family and I have now found a homegrown dealership that we can use for the rest of our lives.

Steve and Josh were the BEST to deal with! Never felt any pressure in the dealership, all questions…read morewere answered and car details thoroughly explained. I asked for a PPI, and as hoped was met with positive response and willingness to go that extra mile. Most importantly, the car was Better than described and exceeded expectations. Will strongly recommend them to anyone looking at a different vehicle!

I got a great deal on a vehicle and would totally recommend kc moto co, Josh was very helpful.read more

There is no way to describe how helpful the owner is. He is kind, honest and treats his customers…read morelike family. I was looking for a specific car and he had one for sale. I made several plans to get there (I'm four hours away) and when my last set of plans fell thru, I figured he'd wind up selling it to someone else. I was really bummed. Instead he offered to come pick me up. When I asked about a different (more expensive) car that he had for sale, he was straightforward and said it would cost way more to maintain and therefore wasn't what he thought I wanted. He could have made more money selling me that other car, but he was totally correct for what I needed. The car I bought is everything I had hoped for and I will contact him back whenever I look for another vehicle.

Hands down the best and honest salesman's I've ever came across in my driving career. Very honest…read moreand very good quality car.

We've bought 2 cars from these guys and have sent several of our friends and family to them as…read morewell. All of us have been more than pleased! No haggling, no need to haggle because they give you blue book pricing, they will accommodate you in as many ways as they can, and they will follow up with you and treat you right. Carfax report is guaranteed with each vehicle. If they don't have the car you want, give him a couple of weeks and he can find it at a reasonable price! I will go here to buy all of my cars from now on because buying a new car is absolutely impractical in this day and age and I like the "no need to haggle" deal.

Bought a 2014 F250 with a service body for a bed. The vehicle was in excellent condition except as…read moresoon as I drove it down the road the Service Auto-track light came on. Before an hour of driving the ABS light came on. No way they didn't know about these conditions. Took to ford, about 1500.00 to replace ABS module and RCM module. Shady business. I wondered why they had it in the shop getting it ready, clearing the codes. Paid 25K verified cash for vehicle. Said they couldn't give me the title for f14 days. Today was day 14, still no title. Buyer beware from these guys. I'm not taking any more of my cash business back to them.

Have had my car serviced there for about 4 years. Steve et al are great. Just bought a new car…read moreand all went well. Will be a customer for a long time

I have a long history in the automotive field, having worked in high school as a lot boy, detailer,…read moreoil change specialist, service writer, sales, finance, and then general manager. After that I spent 15+ years as a consultant to the automotive industry and several more in the automotive aftermarket. In other words, I know my way around a dealership(or at least I think I do) The front end: All of the same salespeople, Finance, and General Manager. This place is no revolving door, it's obvious that they listen to their employees. Everything starts at the top, and Todd Tumminia is always in a good mood. During the Pandemic, his lot was virtually empty and he said new cars were coming in a trickle and used cars were nonexistent, his lot showed that. His attitude was "All in good time" Back in my days in the business, I would've needed a heart transplant. You can't sell it if you don't have it" was our motto. So I'd say he's pretty easy to work for. The service department is very proficient, they have everything covered. I get right in and right out, never any excuses. The service manager carries his small dog around in a satchel, which I think is great. I'm sure they're both the better for it. Then, there's Sonny. Sonny Tumminia is four legged family and he's in charge of greeting customers, and he loves children. The attitude is decidedly casual, as it should be. As somebody with a lot of experience, I very much appreciate that. And hopefully, you do too.

R. And R. Auto sales, I had a great experience dealing with them matter of fact I recommend anybody…read moreto him, this is my second time purchasing a vehicle from them in the last 3 years. One of the best car dealerships in south Kansas City. I will also like to say it's 2 car dealers up there and I had a bad experience with the other car dealership the they communication was bad they posted their cars like they are in excellent running condition. And when you actually test drive them, they run awful so I highly recommend when you go to their locations to deal with R and R auto sales.

I love my car! When you love your car, no matter the mishaps or malfunctions even though it seems…read morevery common with these ignition coil cylinders (6), you want the BEST! Well don't change it if it's working! My personal customer service specialist, Blake is always on top of things. I can text him and responds promptly. I showed up for my scheduled appointment and Kathy is the early bird to get me out the door in my preferred loaner. I even needed to change loaners again and Matt helped with that! And I always make a trip to the lounge. It truly is a lounge. Drinks, snacks, tabletops/cjdurs and luxury sofa seats. Don't mind if I do.. juice, tea and water to go! Thank you! Then when my car was ready and I left I noticed I had a complimentary water and cookie waiting for me! What nice service! Everyone is so nice, helpful.. like a big family!

Using infuriating AI chat bots for customer service. Got a series of odd moving to aggravating…read moreemails and finally realized it was not a person. It would be unacceptable for a Chevy dealership to be doing this. When you are expecting to be cut $50,000 to $150,000 checks being written to you this is absurd to be to cheap to pay a person to help your customers.

I recently bought a car from here. It had an issue & when I went back the great guys here took care…read moreof it and made it right. These are good people & I would do business with them again next time I'm looking for a car

Mike calling a woman sugar,sweetie or honey is not respectful. Don't patronize a woman buying a…read morecar. Second don't like to her either. Your selling a car and everything should be in working order and the car should be road ready. It was not. After telling you this you said you'd fix it and you didn't fix anything. In fact upon pick up its still broken. That's just crooked. I refuse to sign a lease before the cars fixed like you expected me to do. I've decided to take my business elsewhere. I smell a skunk and when I do I run.