Ever since about 2020 when I was first graduating high school I've been interested in footwear and…read moreSPECIFICALLY Made in USA handmade boots. I started off like everyone with a pair of Copper R&T Iron Rangers as a graduation present, then slowly descended down the rabbit hole of higher and higher quality boots. Eventually, in about 2022, I bit the bullet and bought my first pair of PNW Boots, The Nicks Builder Pro, Two Tone (Brown & Black) in the completely wrong size (10B). I wore them for a good amount of time without realizing and slowly fell out of love with them. It wasn't just the size that bothered me. I felt that the two tone was a bad choice and especially the choice in placement bothered me (Black leather uppers, Brown lowers). Eventually they were sold off and ever since I have had a revolving door of boots from all the PNW bootmakers go through my collection. It wasnt until a recent trip to Spokane that I started working with Franks Boot Company. My first trip up there, I was trying to decide which bootmaker to work with next to find the boot that really works for me. Nick's had lots of unique leathers and the people were very kind and open to discussion about their processes, but lead times were pretty excessive. Whites had definitely taken the more corporate route. A very beautiful and well designed salesfloor, but the people there seemed less interested in discussion and more interested in the purchase. Franks truly was where everything clicked for me. The first time I went to their store in person it was Frank himself who greeted me and sold me my first pair of his boots. He personally toured me through the workshop, helped me with leather choice not by handing me a sample they had upfront, but by showing me the hides in the workshop that they'd be cutting from, and showed me custom built lasts that he built specifically to accommodate customers who couldn't find shoes that fit them anywhere else. Frank felt like more than a business owner, he was a true passionate craftsman who took pride in his work. As someone who had worked in the footwear industry for quite a while (worked at Red Wing Shoes and Allen Edmonds as a Salesman), it felt completely refreshing. My first pair was as basic as you could get, Smooth upper Roughout Lower in their Mocha Oil Tan from Seidel Tannery. It was as classic as Loggers could get. I loved those boots but eventually over time realized I needed to start sizing up to a classic 9D. They were sold off and then I started out new once again. My next pair of Franks was a pair of secondhand boots I got off of r/PNWBootmakers. this time they were in their Standard Black Leather (Seidel Oil Tan) with a similarly standard Logger look. I still absolutely love this pair but felt that both previous boots were missing something. If you are familiar with Franks Boots then you know that one of the main draws to their store is their unlimited options for customization. I felt that I was missing out on the pair I could say was absolutely made for me. For this, I started working with Michelle and Ashton on a fully custom pair of boots, returning to a look I originally wrote off as a mistake in my first pair, Two Tone. I based this pair off of one of their standard options called the Royal Commander which sports Wickett & Craig Olive Harness on top of a heavy duty roughout work leather. I loved the style but was wanting to switch things up with a Lace to Toe Pattern, a heart design embroidery on the upper, and a switch to a smooth Walnut leather. It was here that Michelle intervened and suggested doing a cutout design for the hearts, and instead of some boring work leather, something to match the Olive leather. She sent some pictures over of another W&C leather, Medium Brown Harness, and I was immediately infatuated with the color combination. I placed my order and was told to expect these on the higher end of a 12-16 week wait time. I received these boots exactly 8 weeks after purchase, and they are even better than I could have ever imagined. These boots are a true testament to Made In US craftsmanship. Usually with these types of boots people tell you to expect little imperfections, showing signs of being made by hand, but with these, they are almost flawless. I have never received a pair that has been to this level of quality ever. I had some doubts about the color combo (sorry Ashton) but in person, they couldn't be closer to what I had envisioned when I first started thinking of what I wanted for my new pair of boots. It is without any doubts in my mind that I can say these are my absolute favorite pair of boots I have ever owned, and my most personal boots. They are one of a kind and they have no equal in my collection. Every detail down to the thickness of the outsole was specifically chosen by me. Franks takes customization options seriously and wants you to leave with something that could only be yours. I am super excited to start wearing these as soon as I can.

The owner Frank has a lot to learn about customer service but judging by the way he treated me over…read morethe phone I doubt he ever will. Charging an existing customer (myself) 20% for an online order that was canceled (at the suggestion of his employee to AVOID 20% charge) within hours is just ridiculous, who does this? According to Franks own words, Amazon is considering the same policy (what, the policy of screwing paying customers? ) I placed an order for a second pair of IN STOCK boots in a different size and was immediately (within hours) advised by one of the employees I should not do that because I would be charged 20% restocking fee. No problem, I fully understand. I immediately told the employee to cancel the 2nd order for me and hold the funds for a custom pair I had planned but still got charged 20% when I ultimately changed my mind wth. Regarding my custom order that they had been holding my funds for - I tried to place the custom order for a $850/$900 pair of boots, was supposed to get a call back on a certain day which never happened, so I let a couple days go by then followed up with a call and was told I would def get a call back by the end of the day, never happened again so I let a couple more days go by and then called to tell them to forget it refund my funds because I'm not doing business, giving my hard earned money to a company that treats their customers like this. These people act like they actually have something nobody else has, it's actually sad to see the owner of a business with so much potential be so cancerous to its own well-being.

The lady who works here actually wears a lot of the shoes. She doesn't have to guess how they feel…read more She listens so well to the need and pulls options based on that. We have had a great experience both times we bought shoes there.

They are helpful but wait for service can be very long when it's busy…read more My review would have been 3 stars for the above reasons, but here's the clincher for 2 stars: They had said that people buying shoes online will put them out of business. First of all, they should put the blame where it belongs - with their suppliers, who also sell directly to consumers online. And second, I believe their punitive return policies will put them out of business. There is a restocking fee for shoe returns within one week and not at all on socks. They will waive the restocking fee and give you store credit. Then, it's so old school with everything a huge paper trail mess. The whole process would be so much simpler and easier if it was computerized. I will most likely take the loss on my store credit because I don't want to go back there and be in the same boat of them holding onto my money if I can't find something that works for me there. I need to walk around my house for at least a day in new shoes to see if they will truly work for me.

TOP NOTCH customer service, great prices. The owner bent over backwards to help us. This kind of…read moreservice just doesn't happen anymore, and we will DEFINITELY be back! Thank you!

Great shoes for people that work hard. The owner was very knowledgeable about what your feet need.read more

Outstanding customer service! Following my PT's advice, I…read morewent to Rizzuto's to find a certain type of shoe that would work with my orthotics and give me the support I needed when working (retail job- on my feet for 8 hrs per day). Carmela was very helpful and got me fitted with a pair of shoes that were supposed to do the trick. I tried said shoes for two weeks, coming back a couple of times to have a few little tweaks. Unfortunately the shoes hurt my legs and feet so badly that I knew I could no longer wear them. I went back in to see Carmela. What could be done? I'd spent a lot of money on shoes that I could not wear. Carmela made it right, and now I have shoes that are comfortable and I am happy to wear to work!!

Everything is great about Rizzuto's! The staff is knowledgeable and extremely helpful. They have a…read moregreat selection of shoes. I've been shopping at this store for well over 25 years. Having extra~wide feet used to make shoe shopping a total nightmare for me!! Not anymore, I just go to Rizzuto's, and usually get at least one pair of shoes. I especially Love to check out the sale/clearance racks each time!"

I'm a marathoner and Ironman so having a great pair of shoes is so important. It does not help to…read morehave challenging feet (different sizes, bunion only on one foot, tall toes - yes tall toes). Today, Sydney took all the time in the world with me. We tried on almost every shoe in the store looking for the perfect fit, and luckily we found two! Yes, only two. But hey, I like to think I'm unique. :) Sydney was the most positive person I've ever worked with in a running shoe store. She accepted the challenge with a fantastic attitude and seemed so sincere in ensuring I found the RIGHT shoe to help me accomplish my goals. You have a customer for life because of Sydney's amazingness! Thank you so much!

Remy is awesome! My sister and I were in today and she was so patient and informative. I have an…read moreawful ankle ( 2 metal plates and 15 screws and pins) and it took awhile. Never once did she show impatience and was all about finding a shoe that would work for me. I'm from out of town so I've never been into the store and was very impressed.

Credit where credit is due! I had some defective Keens and brought them back close to one year…read morelater. A no hassle exchange and I was on my way. Great customer service! I will shop here again for my outdoor and workwear needs.

We went to the new location in Coeur d'Alene at the old Shopko location which is Sportsman & Ski…read moreHaus. It's a nice-looking store but didn't the things I am interested in such as fishing gear and boating gear. Amazing shoe selection! Employees that were either non-existent or did not seem to want to help. We went opening weekend and the bathroom looks like a Dollar Tree bathroom in that it had residential bottles of soap and a roll of household paper towels set directly on the counter and a small trash can that could not handle the trash generated. So maybe this store will get better as they did not seem ready to open

Store very clean Had latest items that I was looking for and…read morein the proper size. Staff very helpful

I went to Journey's at Northtown Monday night, purchased some Vans for my daughter. (That customer…read moreservice experience was not remarkable.) She got home and decided the right foot was a little tight. We went to the Spokane Valley Mall to return them and look around for something else. There were two gentlemen working at the Valley store and they were both SUPER NICE! The one who helped us was the best salesman! (I bought myself shoes as well as my daughters, two sets of socks & some protectant spray.) I bought extra because I liked the products, but when someone has that high of a level of customer service, you can't help but enjoy yourself while you're in their store. I wish more businesses would have this level of customer service on a daily basis! I WILL BE BACK for more awesome shoes and most of all the FANTASTIC customer service! THANK YOU JOURNEYS SPOKANE VALLEY MALL!

Great experience. Went to Spokane from Moscow because I couldn't find decent running shoes in my…read moresize in Moscow (14 or 15, depending on the maker). Several stores didn't have any in my size and one store clearly didn't even know what motion control shoes were. Anyway, the guys there clearly know running, had several good options for me to try in 14 and even a few in 15. They encouraged me to run around outside in any of them, and were just generally friendly and helpful. The price was slightly higher (straight MSRP) than something online or at a super store, but I expected that and was glad to pay it. It certainly wasn't a crazy high price or anything. I'm sure I'll be coming back over the coming years.

I recently went to Sports Authority as I was trying to get my husband to try on shoes. I assured…read morehim if he just tried on shoes he would find that his old taped together holey house tht he swears by are not that comfortable. They knew nothing about the right shoe for you. They have you step on a pad to find out what type of foot you have, WHY do they have you do this???I dont know because they dont know what kind of shoe you should wear!! AND they have no shoes over 13. The shoe salesman admits, "i dont really know anything about shoes, sorry" I was not pleased. The only good thing that came out of the visit was the cashier told me to go to your store.. I called and asked if they had any size 14's. They said they did. When we walked in the door Josh greeted us. He said that after we called he pulled all of the 14's that you had. He watched my husband walk, explained why he would need a certain shoe. Had him try each shoe on with the other one and walk. He spent a lot of time with us. Made sure my husband loved how the shoe felt. If you need shoes.....go here!!!! You can even return them if you arent pleased!!