I'm a mechanic and I've had the opportunity to perform pre-purchase inspections on multiple…read morevehicles from Auto Solutions. They sell excellent quality vehicles and each time I have been there, they have treated me with the upmost amount of kindness and respect. I have referred multiple friends and family members to Adam Crisp and he has walked them through the buying experience with a servent's heart and a genuine desire to HELP find the perfect car. If you are searching for a clean, reliable vehicle, let Adam Crisp at Auto Solutions help you find the perfect fit!!

I purchased a Toyota Sequoia from S&S Auto Solutions as an out-of-state buyer. Before agreeing to…read moreanything, I provided my full Georgia address, ZIP code, and county, and specifically asked for the out-the-door price. All negotiations were conducted by text message and are documented in writing. I was clearly told that sales tax was included in the out-the-door price. I even have a photo of their computer screen showing the calculated Georgia sales tax (within about $100 of the correct amount), along with screenshots of all our price negotiations. We agreed on a price pending an independent inspection from a local shop -- an inspection they initially told me was unnecessary because they had already completed a "127-point inspection" themselves and through the auction. The independent inspection revealed several costly issues, including ball joints with an estimated repair cost of approximately $2,500. Based on those findings, we renegotiated and agreed on a revised out-the-door price. I informed them I would be paying cash via cashier's check and driving four hours each way to complete the purchase. They assured me the paperwork would be ready when I arrived. Unfortunately, I made the mistake of trusting that everything matched our written agreement and did not re-review the paperwork carefully before signing. Later, I discovered that the Georgia sales tax had been removed from the deal, effectively increasing my cost by over $1,100 when I went to register the vehicle at the tag office. An "out-the-door" price has a clear meaning, especially when sales tax is explicitly discussed and documented. I have written proof of the agreement and will be submitting all documentation to the Tennessee Division of Consumer Affairs regarding deceptive practices and bait-and-switch conduct. I strongly encourage anyone considering doing business here to proceed with extreme caution and thoroughly review every document before signing

My husband and I were returning home from Thanksgiving weekend in Cleveland Ohio when our car left…read moreus stranded on top of Rarity Mountain, Tennessee. After calling AAA and having the car towed to Twin City Nissan in Alcoa Tennessee where a nice man named Brown said we could leave it after hours and that they would look at it first thing the next morning. That was so nice, given that we were stuck out of state and were trying to get back home. The next morning we called and spoke with a man named Jodie, who said their diagnostic work showed that we had a blown head gasket. Ouch. That's a huge repair. We decided that we would rent a car to get back home to Atlanta and have the car towed back home a few days later. Twin City allowed us to leave our broken car there for on the lot for three days until AAA came and picked it up. Not only did Twin City Nissan NOT charge us a three day storage fee, but they also didn't even charge us for the diagnostic. (Our dealer in Roswell GA would have charged us $139 for that). They were so friendly and helpful and we can't thank them enough. The kindness and caring nature of the folks here helped make a crappy situation a little better. :o)

I would not recommend this dealership. Went in to purchase a vehicle and expected the online…read moreprice. I was not planning to negotiate and was willing to pay cash. They politely offered the same price as online and then when drafting the paperwork, added a $3200 "adjustment" and $1500 for fees in the quote, making the "discounted" vehicle more than sticker. When asking about the mark up, they were honest and said that is their additional profit and that they do not actually sell cars at the advertised price. I went to another dealership and purchased the exact same vehicle without the markup and with reasonable fees. Buyer beware. They will use deceptive practices to mark the vehicle up. Be sure to check your contract.

If you care at all about honesty, transparency, or basic respect, avoid Ole Ben Franklin Motors…read moreAlcoa at 911 Louisville Rd, Alcoa, TN 37701. This dealership has proven, IN WRITING, that they will change their story, refuse to honor their own offer, and then insult and attempt to intimidate you when you call them out. I was contacted by an employee named Brooklyn on Facebook Marketplace and invited to bring in my car for an appraisal. On October 17th, I was given a $17,000 verbal offer and told it would be good for 30 days. I returned exactly 14 days later -- well within the timeframe I was given -- ready to complete the sale. Instead, they suddenly dropped the offer to $15,000 and refused to accept even $16,000, which I offered in person. When I reminded Brooklyn of the original offer, she did not deny the amount or the date. Instead, she wrote: "i also know that we never say a month, we say 2 weeks." That makes the situation even worse, because I returned on day 14 -- exactly inside that "2-week" window -- and they still refused to honor the quote. She later confirmed the offer had been real by writing: "offer stood, then it went away." That is not a misunderstanding. That is not a negotiation issue. That is a dealership knowingly making an offer, acknowledging it, and refusing to stand behind it. After I left, calmly, without raising my voice or causing a scene, the messages from Brooklyn became openly unprofessional. She attempted to intimidate me by writing: "i sat right here and recorded your whole interaction." She was not present during the conversation she claims to have recorded. Tennessee is a one-party consent state, which means it is illegal to record a private conversation you were not part of and do not have permission to record. So she was either lying as a scare tactic, or admitting to doing something unlawful. Neither reflects ethical business behavior. LET ME BE ABSOLUTELY CLEAR: If this dealership truly does have a recording, I openly invite them to post it in response to this review so everyone can see how I conducted myself. I remained polite and professional the entire time. I have nothing to hide, and they already know that. Once the intimidation angle failed, the tone shifted to disrespect and sarcasm. She wrote: "you clearly are having trouble selling it for what you want. what would make you think we would want it at that price..." and finally: "im sorry your feelings are hurt." That is the level of customer service this dealership considers acceptable. I walked in with a clean title, a well-maintained vehicle, and a willingness to sell. I was met with dishonesty, bait-and-switch tactics, and childish behavior when I pushed back. If this is how they treat someone who hasn't even purchased a car from them yet, imagine what happens once they have your money and you're stuck with them. There are dealerships in East Tennessee that honor their word, communicate professionally, and don't threaten or mock customers when confronted. Ole Ben Franklin Motors Alcoa is not one of them. I will never do business with them again, and I strongly recommend others avoid them as well. Full Messenger screenshots are attached to this review.

When I bought the car I have they took over 4 hours to finalize everything with over a $730…read morepayment. 2 years later my husband and I both receive a text from them saying they are doing a swop your payment thing. Where they guarantee that they will match or lower your car payment. We make an appointment to see a car that is cheaper than the one we have. When we arrive we are greeted before we can get out of our car by a younger guy. He assumes right off the bat that my husband is the one buying the car. When I am the one that is. We inform him that we don't have all day like last time because we work. He right off the bat starts getting our info that is already in their system. Mind you never shows us the car we are there to look at. Then wants us to sign the agreement for said car that we still have not seen. So, we look at him and say, "We will not sign anything before seeing the car." He says, "Ok one second." Walks off and another man comes up. He starts asking for our info again. We informed him that the last guy took all our info and we just requested to see the car before we proceed because we really don't have the time to waste if we don't like the car. He said, "Well it is gonna take a little bit of time." (Very demeaning.) After that my husband was done. He told him that we would come back that he isn't happy with how they are handling this today. So we ask for our key back. He gives me the key back then after my husband walks away he whispers to me just call me if you want to try again. I nicely said ok then my husband told them to shred the papers the other guy filled out bc it had our info on it. The man looked him dead in the face and sarcastically said "O K." We were told they would have the car ready and waiting for us to look at and test drive before we even got to the appointed time they set aside for us.

Terrible dealer! They've been deceptive, spread false statements, didn't do due diligence around…read morethe forms they charged a doc fee for completing, and are essentially holding me hostage to do whatever they want or they won't title the vehicle to me.

We got a truck there. It's been in the shop…read more So much wrong with it. Bad water pump No heat No back up camera Leaks when it rains. Will never go there nor will I recommend them

When my cars thermostat got stuck closed 100 miles away from home Eric from Anytime was damn near…read moremy knight in shining armor. Eric was very effective and careful with my car. As the car is lower, Eric was prepared with blocks and all the proper equipment to prevent risk of damage. The car unfortunately had to be stored overnight but was delivered from TN to WNC by 10:30 am the next day without issues. Thanks Eric and Anytime!

I had a flat tire on October 15, 2025. My roadside service sent this company. After about an hour…read morethe truck arrived. Matt replaced the tire with the spare. I told him the spare might be bad because it had not been used since the car was purchased in 2014. After he replaced the tire, the spare went flat and came off the rim. Matt drove away telling me to call roadside service again. Another hour wait and a second bill for getting the car towed about 2.5 miles. At least the second driver was courteous and helpful. I know profit is the goal of businesses, but clients deserve good service. A very bad experience! I am relaying this experience to my insurance company. Mary Turner

Just not a very good car wash. I was paying for the highest level membership they offer, and most…read moreof the time, the attendant would be too busy on their phone to actually use the spray nozzle pre-rinse on the car. You don't get what you pay for, half of the vacuum hoses are broken. I've cancelled my membership and will find another car wash.

It has been over a week and this company did not even reimburse me for the money they took from my…read morecredit card as promised. This is added to my previous review.

I want to tell everyone how great McMurray Auto Sales is. I just moved to Maryville and was…read morereferred to them to buy a car. I bought a car from them 1 week ago and had bought it as is no warranty. I had problems with the car this morning. I called them to let them know and they made it right! Highly recommend them.

From the owner: McMurray Auto Sales is a family owned business established in 1998. We specialize in preowned…read moreautomobiles, most under $4000. We accept Visa, Mastercard & Discover, Financing Available W.A.C. Thanks for visiting our website!