I purchased a Toyota Sequoia from S&S Auto Solutions as an out-of-state buyer. Before agreeing to…read moreanything, I provided my full Georgia address, ZIP code, and county, and specifically asked for the out-the-door price. All negotiations were conducted by text message and are documented in writing. I was clearly told that sales tax was included in the out-the-door price. I even have a photo of their computer screen showing the calculated Georgia sales tax (within about $100 of the correct amount), along with screenshots of all our price negotiations. We agreed on a price pending an independent inspection from a local shop -- an inspection they initially told me was unnecessary because they had already completed a "127-point inspection" themselves and through the auction. The independent inspection revealed several costly issues, including ball joints with an estimated repair cost of approximately $2,500. Based on those findings, we renegotiated and agreed on a revised out-the-door price. I informed them I would be paying cash via cashier's check and driving four hours each way to complete the purchase. They assured me the paperwork would be ready when I arrived. Unfortunately, I made the mistake of trusting that everything matched our written agreement and did not re-review the paperwork carefully before signing. Later, I discovered that the Georgia sales tax had been removed from the deal, effectively increasing my cost by over $1,100 when I went to register the vehicle at the tag office. An "out-the-door" price has a clear meaning, especially when sales tax is explicitly discussed and documented. I have written proof of the agreement and will be submitting all documentation to the Tennessee Division of Consumer Affairs regarding deceptive practices and bait-and-switch conduct. I strongly encourage anyone considering doing business here to proceed with extreme caution and thoroughly review every document before signing

Purchased a vehicle last week from them, the paint chipped off the hood yesterday and it needs a…read morenew water pump. Very disappointed as I was told they mechanically go through each car which obviously was not the case with this car.

These guys are truly amazing! I have been going to them for three years now, and I still continue…read moreto be surprised by their sound business practices. There was an error in fixing my car last week, and the thing they fixed didn't actually fix the problem. This happens at all mechanics across the country. What doesn't happen at all mechanics across the country is that they paid to have my car towed back to their location. They refunded my money on the thing they fixed incorrectly. And they got my parts in and my car up and running great again by the next day. If you go here, I highly recommend building a relationship with Mike (the head auto mechanic). It is incredible how much he knows and loves cars. He will shoot you straight. If you are looking for a mechanic to be "your" mechanic, Mike is the man.

I bought from them on eBay, where their reputation is essentially flawless, just like my purchase…read moreexperience. Consider yourself lucky if you can actually visit their lot as a "local". Before sale, they were great at giving honest details and providing impartial CarFax and similar reports. I trusted them enough to buy a car from them just from the pictures, and a phone call and email or two, and have the car shipped to New England. The car was exactly as promised and they were careful and diligent in working through all the paperwork during and after sale.

These guys are great to work with! Best car experience I've had! Really kind people and great…read moreservice. They also get back to you in a timely manner.

My daughter, who is 27 years old, paid cash for a vehicle $6,800.00 cash) and they assured her…read morenothing was wrong with it. The first night we brought it home it rained and the moon roof lines leaked water all over the floor of the car. Two months later, the motor blew up because oil was leaking so badly, and it costs her $3,900.00 to get it repaired and 411 Trucks and Auto would not help her fix any of it and I think that is pretty sorry of a business. When you buy a vehicle, the dealer is supposed to make you aware of any problems, so I am turning them into the Better Business Bureau and speaking with an attorney. I have never been lied to like she was lied to about a vehicle that cost $6,800.00. That's not alot of money for some people, but for a single mother, it's alot and it's about doing the right thing. I would be leary of this car dealer. They lie straight to your face and sale complete garbage for vehicles. They wouldn't even let her pay them to repair it, then trade it for a different vehicle. That says alot in itself. They don't even trust their on mechanics and won't trade a vehicle they sold less than two months ago for cash. I will add photos of the repair bill once we get it out of the shop. I'm pretty sick right now and honesty is everything in my opinion.

Everyone on staff was super helpful and made the entire process easy. Low pressure environment…read moreunlike other car lots where salespeople push and push. They all have a great attitude and are there if you have any questions. HIGHLY RECOMMEND

This is the first time we bought a car from a used car dealer and everything went well. Jace and…read moreAnastacia make a great sales team and they both helped us with the buying process. They were both very friendly, knowledgeable, and easy to work with. Jace explained everything to us in detail and made us feel comfortable during the time we spend there. Buying a used car can be scary, but this team made it an easy and pleasurable experience.

My experience here in the beginning when I first made an inquiry was very positive, but as time…read morewent on and especially today, it's now very negative. I first made an inquiry on a Granturismo. I was told the car was available and proceeded to make an agreed upon deal for it. I had my credit checked and got approved for the agreed upon deal given. Everything was going smoothly and went as planned. As the days went on after approval, things started changing. Long story short, I was told my deal could not be made anymore out of the blue. I was essentially lied to. Their word and promises all changed last minute. This is a very sad, shady, deceptive, and poor way of doing business, and for those reasons, I advise you not to do any sort of business here because they'll 100% play games with you. This dealership does not truly stick to their word or promises and is not honest. I sent a few recent texts today in which I didn't receive any responses or correspondence from so that means I'm being ghosted, which is very rude, disrespectful, and unprofessional behavior. If you have a choice and especially from my recent experience here, do not do business with this dealership because it's not a good feeling what I went through and I'd hate for you to have to go through what I did too. Save yourself the pain and agony. How does someone not stick to their word is truly beyond me. I was not taken care of as I was promised I would be. It's unfortunate to know that in the end, this was the circumstance and what I deserved as a customer and client. No one cares at all to make any of the wrongdoing to me right.

Exceptional service, great loaner car, excellent communication. Logan, the service manager, and…read moreZach, were both amazing in ensuring my vehicle was in tip top shape and kept me apprised of its status throughout the day. Highly highly recommend.

I had a fantastic experience leasing my car here. The whole process was incredibly relaxed and…read morestress-free. They have been genuinely helpful, especially when it came to flexibility with payments and even waiving fees for me. Highly recommend this dealership!

Listed the price for cheaper online than he wanted on the lot, then told us to call the owner if we…read morewanted the online price. He gave us a child's number then kicked us out of the office for asking for the online price of the car. Raised his voice and started yelling at us, highly wouldn't recommend this dealership. They are dishonest and aggressive when called out about their dishonesty.

I found exactly what I was looking for at Carnation without any sales pressure. I was able to test…read moredrive the car to my local mechanic who gave me the thumbs up, making it easy to decide on buying it! I highly recommend their salesperson Alex who was very helpful both before and after the sale!!

Alex was and still is extremely helpful from the point of purchasing my Volvo to now servicing it…read moreas needed. Andre is extremely knowledgeable and respectful of customers on the service department as well. These guys take care of you like family. Would definitely see them if I need to purchase another vehicle.

The service department is a rip off. Took my Pilot in to get checked out. Had the codes a needed…read morethe radio checked because it stopped playing sound. Was told diagnostic fee was $89 that they don't go by other codes their techs didn't pull. So gave her the codes we knew already so they'd know. Waited 2 hours and get called back. Tech says radio has "internal error" ... no kidding I knew that it doesn't work. Then told me they found the code I had given them for the cat error and said the tech said " internal error on cat". Are you serious?! They charged me $89 plus tax to tell me exactly what I told the service person checking me in. When I questioned she said they didn't do deep diagnostic cause I only wanted to pay one diagnostic fee then says they normally charge $89 per code, so it's not a single diagnostic fee. Imagine how many people they rip off with diagnostic fees alone! Literal waste of my time and money for nothing.

I would strongly caution anyone considering selling a vehicle to Rusty Wallace Honda in Knoxville…read more I had a family member who recently passed away, and I was trying to sell his Honda Ridgeline as part of settling his affairs. I sent this dealership detailed photos of the truck and explained my situation upfront, including that I live over an hour away and needed to make sure a trip would be worth it. We agreed on a price range over the phone based on the photos I provided. When I arrived, after driving over an hour, they suddenly claimed there were scratches and dents that weren't visible in the pictures I had already sent them, and used this as an excuse to offer me 3,000 dollars less than what we had agreed to. If they had concerns about the condition of the vehicle, they had every opportunity to raise them before I made the drive. Instead they wasted my entire day during an already difficult time. This felt like a bait and switch tactic, agree to a price to get you in the door, then lowball you once you've already committed the time and gas to show up. Do not sell a vehicle to this company or do any business with them. They are scammy and do not honor what they agree to over the phone.