Outstanding Customer Service in their service department. They ALWAYS make Piper and I feel at…read morehome while having my truck serviced. I have always had impeccable service. Makes me want to buy another Dodge.

Harper Jeep deserves **zero stars** for the way this repeated repair issue has been handled…read more My Jeep has been back to Harper Jeep **three times since March for the exact same problems**, yet the issues still have not been corrected. It has now been in their possession for **two weeks**, and instead of receiving a clear diagnosis, I have been told that parts have been removed while they continue trying to figure out what is wrong. What makes this especially frustrating is that they are now attempting to replace parts that were already replaced within the past month. I have explained this to the service writer, Tim, and service manager, Ricky, at least **five separate times**, but it feels like no one is listening or taking the time to review the repair history before recommending more work. There has been a serious lack of communication, urgency, care, and concern throughout this process. After multiple visits for the same unresolved issue, I expected a thorough diagnosis, accountability, and a real effort to fix the Jeep correctly--not repeated parts replacement, guesswork, and having my vehicle tied up for weeks. I have tried to be patient and give Harper Jeep every opportunity to make this right, but at this point I have lost confidence in their service department. Customers should not have to repeatedly bring a vehicle back for the same problem and then fight to have the service history acknowledged. Sources

Joe and company are top notch and worked with me from beginning to end making the whole experience…read moreeffortless. They have an impressive inventory I would recommend checking out.

I was looking for a car and I found one that I liked on Metro motors lot. I checked the reviews on…read moreGoogle briefly and discovered some good reviews and bad. I decided to give them a chance and I financed a car off their lot. The BMW that I got gave me numerous dashboard lights immediately after I drove off the lot after signing papers. That same day I went back and complained they gave me a bad car... they took it in for weeks and replaced a turbo. Thankfully I didn't have to pay anything out of pocket, but I was still out of a car. A year later, Today I'm dealing with a head gasket that is blown. Maybe even a warped block. The cost of this repair would cost almost as much as the car when I financed it. The owner of this lot told me that pure white smoke coming from the exhaust was "normal for a v8". Today mechanics can confirm that Metro Motors lied to me. Check the Google reviews. Those 1,2 star reviews are true. Not just salty people like this guy makes them out to be. Lucky they got 2 stars from me. They can't do anything to make this better. The pic I attached to this post was taken in 57 degree weather. Not entirely cold enough to make exhaust look white. My car will definitely overheat in summer costing me a lot of money. Thanks metro motors!

These guys are the best! Best-kept car buying secret in town. Honest, knowledgeable, friendly…read more We have bought and sold with them for years and have always had a good experience. They will even look for what you want if they don't have it on the lot. Even if you aren't in Karns, they are worth the drive. Look around and you'll see their dealer stickers on cars all over Knoxville.

Outstanding customer service and honest repair work. They did an excellent job with my 2008 Land…read moreRover. Good old fashioned customer service. I drive older cars and I am definitely sold on this place. Brian made things very easy for me and stayed in communication regarding the vehicles issues. Thank you!

My experience here in the beginning when I first made an inquiry was very positive, but as time…read morewent on and especially today, it's now very negative. I first made an inquiry on a Granturismo. I was told the car was available and proceeded to make an agreed upon deal for it. I had my credit checked and got approved for the agreed upon deal given. Everything was going smoothly and went as planned. As the days went on after approval, things started changing. Long story short, I was told my deal could not be made anymore out of the blue. I was essentially lied to. Their word and promises all changed last minute. This is a very sad, shady, deceptive, and poor way of doing business, and for those reasons, I advise you not to do any sort of business here because they'll 100% play games with you. This dealership does not truly stick to their word or promises and is not honest. I sent a few recent texts today in which I didn't receive any responses or correspondence from so that means I'm being ghosted, which is very rude, disrespectful, and unprofessional behavior. If you have a choice and especially from my recent experience here, do not do business with this dealership because it's not a good feeling what I went through and I'd hate for you to have to go through what I did too. Save yourself the pain and agony. How does someone not stick to their word is truly beyond me. I was not taken care of as I was promised I would be. It's unfortunate to know that in the end, this was the circumstance and what I deserved as a customer and client. No one cares at all to make any of the wrongdoing to me right.

Exceptional service, great loaner car, excellent communication. Logan, the service manager, and…read moreZach, were both amazing in ensuring my vehicle was in tip top shape and kept me apprised of its status throughout the day. Highly highly recommend.

After being in a pinch and finding they had the car we wanted online Vincent helped us get the…read morepayments where we needed to have the perfect car for our family. Thanks so much!

Just bought my car from James and the customer service is unmatched. He even came in on his day off…read moreto sell me the car. I 100% will be coming back if i need a new car in the future. definitely recommend anyone to buy from them!

I took my 2017 Cadillac XT5 to the dealer for regularly scheduled service (oil change, lubrication,…read moretire rotation) and was very pleased with the service on this occasion, as I have bee on all others. Work was completed promptly and car was cleaned inside and out. I was also impressed with my service representative's honesty in exlaining what was needed on this occasion and what could wait.

Excellent Experience at Cadillac of Knoxville ! Although I did not come in for a Cadillac.. I did…read morefind the Perfect Car for Me! Shelly my Sales Rep was AMAZING along with their Team .. No Pressure ..From Start to Finish it was a Smooth Transaction. Great People.. We got the Deal done! THANK YOU! Go see Shelly she is very responsive and will take Great Care of You!

Worst dealership I've ever dealt with in my 62 years of buying cars!…read more I tell everybody I see not to even set foot on these crooks parking lot! I made a HUGE mistake buying a 2026 Trax from them. They only gave me $4,000 for my trade in and then I saw it on line for $10,000 + all the crooked fees I'm sure they added to it. I also made a stupid mistake of paying $5,000 down. If I hadn't done that, I would have taken the car back and left it at their door, but I couldn't afford to throw away $5,000. Scott flew through the paperwork and didn't explain or discuss the $3,500 he added in extra charges. They saw an elderly 82 yr. old woman and took advantage of me big time! I'm barely 5' tall and it was when I was driving the car home that I discovered the car was WAY too big for me to drive. I couldn't even see over the huge hood or if I was in my lane or not. Then when I finally made it home, I couldn't even get out of the car as my feet lacked 10" reaching the ground. So I have to jump out on a deformed and painful hip! I'm too scared to drive the car because it takes up an entire lane and I can't see the sides of the road over the huge hood. So it just sits in the carport and I have to pay Ethra to take me to my doctors. Bottom line is...this car is totally unacceptable! I started telling these issues to the salesman and that I needed to return it. All he said was that he didn't know anything that could be done. So why did they have on their web site "OUR GOAL IS TO PROVIDE YOU WITH AN EXCELLENT PURCHASE AND OWNERSHIP EXPERIENCE"! When I told them that was just a big LIE, then their web site was changed and that motto is no longer on there! I wrote the owner of the dealership, Charles West, a 2 page certified letter explaining my age and physical handicaps that inhibit me from driving the car. I begged him for help and he didn't even have the decency to respond to my letter! I told my story to GM Financial and GM Customer Care and nobody would help me! So the paper floor mat in my car that says "CUSTOMER SATISFACTION IS OUR #1 GOAL" is another big fat LIE!!! Other reviewers mentioned that they won't return calls or e-mails and that's true too. I have sent Scott numerous e-mails asking that he cancel the OPTIONAL charges he added to my invoice and he just ignores them! I've only had the car a few weeks, and now there's no option left but to get rid of it. I will be selling it to Carmax and I'm LOSING $6,000.00!!!

I went to try out an expensive used SUV. The salesman didn't know anything about it, except to…read moreopen and start it. I don't need to see the seats and back area. I think he thought since I was female and elderly that it was all I would need to see. I knew everything about it. I research before I spend $65000. This was a 2025 Range Rover. There was no history on service at all available on Carfax. I would NEVER buy a vehicle without seeing a service record. Then we they printed me a quote there was a theft deterrent fee $499. When I am spending my cash, I decide what I am buying. I told Ron, the salesman, I was not buying that, because I didn't need it. He said he would have to get permission to see if it could be removed. I worked for the government for 25 years and I know laws. My husband was USAF and my son USMC. They served to insure we have rights in the USA. I have never seen a law that states we have to purchase a theft deterrent on a vehicle. I also know to read every line on a purchase. I don't go in and just sign papers. I make my deals with an out the door price. I don't let them start adding stuff to my price. I suggest that the dealership should have someone knowledgeable about THE vehicle being looked at to show it. I want real answers. I know vehicle mechanically. I don't let pretty get involved. I want mechanically sound vehicle with service records. I don't need free oil changes from them. I take my vehicles to the vehicle's dealership for services. They are trained for the vehicle. What I didn't tell them was that I drive a Maserati every day and have for a few years. I didn't tell them I use to be under an 18-wheeler every Saturday as my husband's mechanic helper. I got the feeling I was not the right customer for them. I had too many questions. I wasn't just going to sign papers without questions. That theft deterrent is not getting my cash. I don't care to walk out. The best place in Knoxville is Mini of Knoxville. I suggest if you are looking and want honest salesman, go to Mini. They want to sale vehicles and treat customers great. Never buy a vehicle without research of vehicle and financing. Always tell THEM your out the door price. No add ons to my price. First make sure to go to the store manager and ask for a knowledgeable salesperson for the vehicle you are looking at. I feel like the salesman I had didn't care at all about my concerns. He was the sign here type. I wasted my time. You do NOT have to purchase theft deterrent. I have seen other dealers list it for 299. West Chevrolet put the theft deterrent fee and the law on your website.

Best car buying experience I ever had. Ask for Ray Viles Jr. he made the entire experience a quick,…read moreenjoyable and stress free experience. No better place to purchase your next vehicle.

I purchased my new used vehicle from Thorpe Automotive last month. I was greeted immediately by…read moreFrank, my Salesman, when I arrived. Frank listened to what my needs were and showed me several choices that would work. I settled on the perfect car and financing was simple. If you want to have a great buying experience, check them out! Super friendly and great customer service.