Checked around a bit looking for an F150. Walked onto the Maryville lot, met Andy, told him what we…read morewanted ... two days later the truck was delivered! Exactly as specified but below our top price. Excellent experience. Best vehicle buying experience ever. Nice job guys.

My name is Scott KIng I am from the family that owned King Ford. I know a lot about customer…read moreservice and selling used cars If you are considering buying a used car from Whitehead Auto Sales, I have 4 words for you. Do not do it! Take my experience with them and save yourself the hassle and expense of what they put me through. I bought a car from Whitehead Auto Sales, Alcoa, Tn, on December 28, 2025. When I drove the vehicle to the bank to get the money to purchase the car, I realized the heater wasn't working. I was not presented with the option for a warranty until after I had paid for the vehicle. I told Austin that the heater wasn't working. He said he would get it fixed. I I told him I didn't need a warranty as long as they would get the comfort system working on the vehicle. He said he would get it fixed. Since it was warm that day on my test drive, we had the ac on, and it worked well. He called the service tech over to set up an appointment the following Tuesday. If they were not willing to repair the issue, I would have walked away from the purchase immediately. The car has been back to the lot 5 times over 4 months to get the comfort system to work. Once it became apparent that the repair might become expense, Robin Whithead advised they would not be willing to repair. I should have taken the technician's warning at Firestone that Whitehead will do the cheapest repair even if they know it is not the proper fix solution. I guess all I can now is sue them.

MY rating is less than 1 star DON'T DO IT!!! So...I am a mature single woman and just bought a car…read morefrom this dealership. I did do perhaps a 2 mile test drive, and it went well. It was getting dark, guess they were in a hurry. I asked why the radio was coming in clearly, he didn't know. I got the car and have driven it all week, in that time I have figured out that the radio doesn't work because the antenna does come up and it's a convertible and of course it does not go down, the trunk will open but will not stay up on its own. I am unable to even charge my phone because there are no working plug-ins (cigarette lighter) Hydraulics were thrown in the back of the car. The main problem is the brakes grab aggressively, at first I thought it was simply me not used to them but then I realized it's dangerous! I am making a turn and the brakes grab, very unsafe!! I make this known right away, they wanted me to bring it to their service, so I did call and service guy said, I wanted to let you know that you have to pay at least $80 just for the diagnostics, anything else that's wrong, you are responsible for. I did not go, as I am not paying for diagnostic test when they should have done that in the first place. The sales person did let me know today that he only makes $250 off the sale and that he was paying the diagnostic testing out of his own pocket, and he would pay for any issues with the car as long as it's $150 or less. I bought this car as an "As Is" and understand that there will be flaws (there are cosmetic flaws with the paint/worn), but I expected/trusted they'd have every vehicle checked out before even putting them out to sell. I was given 5 days to return vehicle (if the cost was too much for me). I've fallen into the rabbit hole. I am reading all the negative reviews!! should've done it before

WARNING: Steer clear. They did not follow through on their end of our contract. It's been a year…read moreand a half and I'm still fighting them. Part of the "We Owe" contract was that they would replace the brakes and buff some scratches on our vehicle. We signed the contract, and they told us we'd get a phone call from the mechanic they contract to perform the work. Recently, Jake H (sales) told me that we no-showed for our appointment, even though Jordan (manager) confirmed with me they messed up the paperwork and never even submitted the order. We had to go back and sign additional documents under threat of repossession twice after the original sale. This place is an absolute scam. NEVER purchase from them.

I had an emergency situation on my truck just before leaving on vacation. Helton's got my truck in…read morethe next day, completed the repairs in one day and came in under the initial quote ! Great Job Scott and THANKS !!

I was considering buying a used car from a Maryville dealer and took it to John at Helton's Auto…read moreCenter. He looked it over and pointed out some significant issues that were not obvious. He didn't even charge me. I'm sold on him and on Helton's and will be giving them business in the future.

Run, don't walk, away from this dealership. These guys sell junk cars and are utterly dishonest…read more Only after my purchase did I learned my car had been involved in a repossession. I inquired about the car's history and many details were omitted.

I want to tell everyone how great McMurray Auto Sales is. I just moved to Maryville and was…read morereferred to them to buy a car. I bought a car from them 1 week ago and had bought it as is no warranty. I had problems with the car this morning. I called them to let them know and they made it right! Highly recommend them.

From the owner: McMurray Auto Sales is a family owned business established in 1998. We specialize in preowned…read moreautomobiles, most under $4000. We accept Visa, Mastercard & Discover, Financing Available W.A.C. Thanks for visiting our website!

My husband and I were returning home from Thanksgiving weekend in Cleveland Ohio when our car left…read moreus stranded on top of Rarity Mountain, Tennessee. After calling AAA and having the car towed to Twin City Nissan in Alcoa Tennessee where a nice man named Brown said we could leave it after hours and that they would look at it first thing the next morning. That was so nice, given that we were stuck out of state and were trying to get back home. The next morning we called and spoke with a man named Jodie, who said their diagnostic work showed that we had a blown head gasket. Ouch. That's a huge repair. We decided that we would rent a car to get back home to Atlanta and have the car towed back home a few days later. Twin City allowed us to leave our broken car there for on the lot for three days until AAA came and picked it up. Not only did Twin City Nissan NOT charge us a three day storage fee, but they also didn't even charge us for the diagnostic. (Our dealer in Roswell GA would have charged us $139 for that). They were so friendly and helpful and we can't thank them enough. The kindness and caring nature of the folks here helped make a crappy situation a little better. :o)

I would not recommend this dealership. Went in to purchase a vehicle and expected the online…read moreprice. I was not planning to negotiate and was willing to pay cash. They politely offered the same price as online and then when drafting the paperwork, added a $3200 "adjustment" and $1500 for fees in the quote, making the "discounted" vehicle more than sticker. When asking about the mark up, they were honest and said that is their additional profit and that they do not actually sell cars at the advertised price. I went to another dealership and purchased the exact same vehicle without the markup and with reasonable fees. Buyer beware. They will use deceptive practices to mark the vehicle up. Be sure to check your contract.

If you care at all about honesty, transparency, or basic respect, avoid Ole Ben Franklin Motors…read moreAlcoa at 911 Louisville Rd, Alcoa, TN 37701. This dealership has proven, IN WRITING, that they will change their story, refuse to honor their own offer, and then insult and attempt to intimidate you when you call them out. I was contacted by an employee named Brooklyn on Facebook Marketplace and invited to bring in my car for an appraisal. On October 17th, I was given a $17,000 verbal offer and told it would be good for 30 days. I returned exactly 14 days later -- well within the timeframe I was given -- ready to complete the sale. Instead, they suddenly dropped the offer to $15,000 and refused to accept even $16,000, which I offered in person. When I reminded Brooklyn of the original offer, she did not deny the amount or the date. Instead, she wrote: "i also know that we never say a month, we say 2 weeks." That makes the situation even worse, because I returned on day 14 -- exactly inside that "2-week" window -- and they still refused to honor the quote. She later confirmed the offer had been real by writing: "offer stood, then it went away." That is not a misunderstanding. That is not a negotiation issue. That is a dealership knowingly making an offer, acknowledging it, and refusing to stand behind it. After I left, calmly, without raising my voice or causing a scene, the messages from Brooklyn became openly unprofessional. She attempted to intimidate me by writing: "i sat right here and recorded your whole interaction." She was not present during the conversation she claims to have recorded. Tennessee is a one-party consent state, which means it is illegal to record a private conversation you were not part of and do not have permission to record. So she was either lying as a scare tactic, or admitting to doing something unlawful. Neither reflects ethical business behavior. LET ME BE ABSOLUTELY CLEAR: If this dealership truly does have a recording, I openly invite them to post it in response to this review so everyone can see how I conducted myself. I remained polite and professional the entire time. I have nothing to hide, and they already know that. Once the intimidation angle failed, the tone shifted to disrespect and sarcasm. She wrote: "you clearly are having trouble selling it for what you want. what would make you think we would want it at that price..." and finally: "im sorry your feelings are hurt." That is the level of customer service this dealership considers acceptable. I walked in with a clean title, a well-maintained vehicle, and a willingness to sell. I was met with dishonesty, bait-and-switch tactics, and childish behavior when I pushed back. If this is how they treat someone who hasn't even purchased a car from them yet, imagine what happens once they have your money and you're stuck with them. There are dealerships in East Tennessee that honor their word, communicate professionally, and don't threaten or mock customers when confronted. Ole Ben Franklin Motors Alcoa is not one of them. I will never do business with them again, and I strongly recommend others avoid them as well. Full Messenger screenshots are attached to this review.

When I bought the car I have they took over 4 hours to finalize everything with over a $730…read morepayment. 2 years later my husband and I both receive a text from them saying they are doing a swop your payment thing. Where they guarantee that they will match or lower your car payment. We make an appointment to see a car that is cheaper than the one we have. When we arrive we are greeted before we can get out of our car by a younger guy. He assumes right off the bat that my husband is the one buying the car. When I am the one that is. We inform him that we don't have all day like last time because we work. He right off the bat starts getting our info that is already in their system. Mind you never shows us the car we are there to look at. Then wants us to sign the agreement for said car that we still have not seen. So, we look at him and say, "We will not sign anything before seeing the car." He says, "Ok one second." Walks off and another man comes up. He starts asking for our info again. We informed him that the last guy took all our info and we just requested to see the car before we proceed because we really don't have the time to waste if we don't like the car. He said, "Well it is gonna take a little bit of time." (Very demeaning.) After that my husband was done. He told him that we would come back that he isn't happy with how they are handling this today. So we ask for our key back. He gives me the key back then after my husband walks away he whispers to me just call me if you want to try again. I nicely said ok then my husband told them to shred the papers the other guy filled out bc it had our info on it. The man looked him dead in the face and sarcastically said "O K." We were told they would have the car ready and waiting for us to look at and test drive before we even got to the appointed time they set aside for us.