Service is fantastic both here and at the body shop. My car (BMW X3 which I've owned for over a…read moreyear) was stolen and recovered and they took great care of me when I brought it there for repair. As it turned out, my car was totaled. Service, GM and sales rep (Matt Schroller) all worked together to put me in a loaner right away, and then they sold me the exact car I had with less miles for less money (new), with no money down. I have no idea how they made this happen, but they did. They literally treated me like family. I highly recommended Matt as a knowledgeable, no-nonsense sales professional. He did the work and delivered exactly what I asked for. There are less expensive cars out there. There are plenty of places where you can save $1k if you spend the time. But you can't put a price on peace of mind. I know I'm a demanding customer. Grayson continues to meet my expectations and delivers real value. And yes, they've got an awesome coffee machine--I actually like getting some work done in their bright, modern waiting area when my car is in for routine service.

Where to start, holy smokes!…read more Inquired about a late model BMW X5, photos showed Bridgestone Alenza Runflat tires, vehicle description named "runflats" on multiple areas, even the Dealer description. We were sent a quick video taken by Jason Rosinni, quickly skimming past the tires. I got so excited about the X5 that I sent them a deposit and booked a flight to Knoxville. After my son, who is a tire expert, saw the video, he told me that they replaced the Bridgestone Alenza Runflats with Ironman Imove tires which are the cheapest tires on the market. After asking Mr. Rosinni about the switch in tires, he told me that the Bridgestone's were bald and they had to be changed. Ok, but why send me photos of Bridgestones valued at over $400 a tire installed, when they were replaced with a $143 tire? Also, the vehicle was originally sold with runflats and needs to continue to have runflats or provide a spare tire which Grayson did not. This is NOT the image BMW is striving for, and it makes me sick thinking about my experience with Mr. Rosinni. I had the most amazing experience buying my first brand new BMW in 2006, I just thought all BMW dealership were reputable, unfortunately, that can't be any more untrue. I got my $1,000 back from Grayson but had to eat my $500 airfare. NEVER AGAIN.

Bought my Honda through AutoNation dealership. Am pleasantly…read moresatisfied continuously with their top notch service Department. My Honda CRV is at the end of warranty, but I will continue with their Service department. Competitive rates and excellent customer service. Special thanks to service and technicians

I've been with this dealership since my 2011 new car purchase with them, and things have definitely…read morechanged in the last few years. Bought another new car with them in 2024. Was told via email and by phone this spring that I had free services to use (e.g., oil change). When I arrived for my oil change appointment, I was told it was going to be over $200. I went to an oil change place instead. Last week I was told that my rearview mirror (which had popped loose) needed to be replaced and that they would order the part. They said it would take an hour to fix and be about $120. On the day of the appointment, I tried to move to an earlier slot and accidently chose the next day. When I called within 2 minutes of my mistake to keep my original slot, I was told "AI won't do it" and that they "might" be able to work me in. So the new part was there and presumably my opening had not been given away in two minutes, but they wouldn't book me because the computer said no. I went to another dealer that afternoon, and they put the original mirror back on my car. I was in and out in less than 15 minutes. No charge. I really don't know what to think about the situation, but I won't be back to Autonation. I keep thinking about my 2024 new car purchase from them, and the price I was given onsite. That onsite price was higher than the emailed price I had been sent an hour or so before by the same person I was talking to onsite. I showed him the email (sent from his email address), and he seemed annoyed, but gave me that price. It was the first of many concerns that I should have heeded a while ago.

The transmission on my 21 KIA went MIA. I got it to Parkside and they took it from there…read more Contacted the Factory, got the parts and the ok to repair it, made a call, got me a rental car to get me back and forth for a week. The repairs took more than the week the warranty covered, so Parkside gave me a loaner to use until confirming the repairs were done correctly, then BOOM out the door, zero issues zero charges, Their service advisor kept me up to speed on the progress, and unlike most car dealers, was totally honest about the whole process, start to finish. Really a pleasant surprise. Thanks, Parkside

Charged me 160 bucks for a gas cap and kept it 24 hours. Then drove off and still not right. Did…read morenot clear the engine repair code. Ridiculous!!

Well I went to buy a car yesterday at Lexus of Knoxville. Found the car, drove it, liked it, sat…read moredown with super nice seasoned Salesman. Sticker price on web was listed, when we went to write up deal the dealership computer price came up and was reduced a little. Everyone excited now. Wrote up deal sheet, agreed to buy car with cash. No trade, signed paperwork, order some extras for car to be installed before pickup. Still excited! Salesman took the deal sheet to floor manager. Salesman comes back and tells me we have a problem. Sales manager comes over and tells me no deal they will not sell me the car because price in their computer was wrong. I had already bought car, WTH? Bait and switch begins. Tries to renegotiate price. I was not having it. Bad customer service and ethics. General manager would not accept their mistake. Total bad experience at Lexus of Knoxville. Only good thing to say is the salesman's was super kind and he tried to make the deal happen but his superiors screwed him over. Luckily I kept a copy of the deal sheet for proof if needed. Back to car shopping!

I worked with Colton as my sales man and he was so amazing and helpful! Never pushy and put me in…read morethe perfect car for me! Mike with finance made the process so easy and explain everything perfectly to me, and over above and beyond for me to be in the vehicle I wanted. HIGHLY recommend Lexus of Knox.

Me and my family have brought cars from Beaty Chevrolet for over 33 years, the service department…read moreis very important we have used Corey Kennard as our tech. for over 11 years he courteous professional & helpful does a a SUPER outstanding job taking care of our five cars. You cannot go wrong with using Corey best at Beaty service department . For buy cars at Beaty used Roger Williams he is the best been using him for 9 years. Cannot go wrong with buying from Roger. Charles & Johnnie Welch Lenoir City, TN.

I wanted to document and share an experience I had recently with the Beaty Chevrolet service…read moredepartment in Knoxville, TN. I had purchased my 2022 Trailblazer from them back in 2022 and had a pleasant buying experience at that time. I've been to the service department many times for oil changes and routine maintenance, and for the most part I've also had good experiences. But recently the check engine light had come on and so I first took it to my regular mechanic to have it diagnosed. He said the code was indicating the water pump was likely going to need to be replaced, and that this was a big job and an expensive job, and he said it's still under the drivetrain warranty. So his recommendation was to bring it back to the Chevy dealer, which is what I did. I made an appointment and dropped the car off and was assigned a service advisor named Kane. I had a pleasant conversation with Kane when I dropped off the car and let him know that I wasn't in a rush to get the car back but I would like him to keep me updated on it. A week later, I had not heard anything and so I texted the number that Kane sent to me to ask for a status. I didn't get a response, so a couple days later I called the number and asked to speak with Kane. I was transferred to his line and left a detailed message on his voice mail including my call back number. I got no call back, so after a week I called again and explained the situation to another advisor. He said he wasn't sure why Kane wasn't responding, but that he'd route me to Kane right away. Unfortunately, that transfer again went to Kane's voicemail, and I left yet another message for him that went unanswered. The next day was now September 16, which was more than 2 weeks since I dropped the car at the dealer. I called the switchboard operator and explained that I am having an issue with an employee named Kane and I needed to speak with his manager. I was put on hold for several minutes, and was surprised when Kane answered the call. I told him who I was and reminded him that I have left a few messages for him regarding my car. He immediately went into a rude, and even belligerent status, and started telling me that he texted me a week earlier to pick up my car (which was not true) and that I needed to get there and pay the 200 dollars and take the car. I told him that I received no phone call and no text from him and asked him what was done to justify the $200 expense. He said that was the diagnostic fee, no issues were found and they turned off the check engine light. I feel it is unacceptable to charge 200 dollars to simply turn off the light and I'm certain this issue will resurface again; most likely after the warranty period expires. Kane then very rudely reiterated for me to pick up my car, pay the bill and then promptly hung up on me. Wow, that is not the type of service I ever want to experience again. Not ever, not from any company. I contemplated refusing to pay that bill, but it's probably not worth 200 dollars to immerse myself into additional unwanted drama. I will never be back to Beaty Chevrolet for any reason. Not to purchase a car, and definitely not for service. The fact that the manager didn't want to hear from me and routed my call back to the service advisor is also unacceptable. If a company has an employee that behaves that way, a leader of the company has to deal with those situations. It's not fun to hear from clients that are unhappy, and it's not fun reprimanding employees that are not meeting the company standards, but it has to be done. I will share this experience with as many review sites that I can.

Mitchell Doyle, who is my contact is very clear and communicative. I feel like he is looking out…read morefor me and I appreciate that. The work that has been done, is of course, excellent. As far as value, well...it is a Mercedes Benz dealership. You get what you pay for.

POOR experience all the way around. Spent 2-3 days working with their nonchalant attitude, and…read moreclearly got the vibe they could care less to sell a car and make their clients happy, only to be bait & switched in the final hour. If you want an honest and pleasant car buying experience (which I is hard to come by in the auto industry unfortunately), please choose another dealer. Was extremely upfront in desiring a car they had on their lot I wanted to purchase (and make a quick decision on) and was even ready to make a multi hour trip to get it, shared more information that I needed to about another deal I had on the table in the spirit of transparency and ultimately received a promise of a price that was then reneged on in the final hour (due to a "mix up"), as well as extra padded costs added onto the final price. Untrustworthy all the way around. They'll charge you double what most dealers will charge you for a customer service/doc fee and then they'll charge you another $600 for an MBK package for a coating THEY chose to put on all of their cars which is non-negotiable (last time I checked, the buyer should have that option). They'll also avoid your request to break down the "taxes and fees section" to make it cumbersome to know what you're paying for what. In the end, I was ready to pay more money for a car with merely a different color scheme than a deal I already had on the table (and was ready to make a lengthy drive to get it) all for them to ultimately screw up the deal over $500. $500! They obviously care more about ego than selling cars. And oh, by the way this was all over a 2026 leftover! Honestly, I dodged a bullet, as I imagine I would've been met with more dishonesty once getting onsite. Do yourself a favor - don't deal with the immature and inexperienced salespeople here (they're a dime a dozen anyway) and find yourself someone with more experience from another dealer.

Entertaining to say the least! Great group of people that work hard to get you into what ever you…read morewant to buy!

Took my car in for repair due to a loud humming noise coming from the front of the vehicle. I was…read moretold it was the condenser fan and would cost over $2200 to fix plus tax. Two days later, I'm told they got the humming fixed. We pick it up after work and it is making the EXACT same noise! Their response was they weren't sure why and to take it to the Land Rover dealership. Then WHY did you tell me it was the condenser fan. How about you refund my money so I can do so!! I feel completely taken advantage of!!

Phenomenal in my opinion. Darion the shuttle man is my hero. He's so funny, caring, sweet as honey,…read moresmart, engaging, entertaining and the definition of a man. He waiting till I was inside before he left which was so chivalrous which we lack in this world. Best move hiring him. He NEEDS MASSIVE RECOGNITION ITS DUE TO HIM . The ride so smooth and safe. It was a joy and honor meeting a true god loving faithful man. Thank you Darion.

Great and fun employees, and a great experience all around! Thomas Loose was our salesman, and he…read morewas great! Couldn't be happier with my new GT!

I found exactly what I was looking for at Carnation without any sales pressure. I was able to test…read moredrive the car to my local mechanic who gave me the thumbs up, making it easy to decide on buying it! I highly recommend their salesperson Alex who was very helpful both before and after the sale!!

Alex was and still is extremely helpful from the point of purchasing my Volvo to now servicing it…read moreas needed. Andre is extremely knowledgeable and respectful of customers on the service department as well. These guys take care of you like family. Would definitely see them if I need to purchase another vehicle.

What an amazing job to Robert for making our day! After my husband calling to show the interest in…read morethe vehicle and even going as far to keep us posted till we could get there!! We had a limit and he met that with flying colors. He made a 16 yr old very very happy. Would total recommend dealing with Robert the sales man and Dave the finance manager!!! Thank you so much

after owing my car for 4 years I was just told I cannot schedule oil and air filter service for my…read morecar... i would just have to bring it in and wait all day to see if they could "work it in" I have kept my maintenance up to date on my car since i bought it new here...i have always scheduled maintenance on my car now this..... if you want to buy a Subaru and you want to keep it maintained... you should not choose Grayson.