This is the only dealership I'll take my car to. The staff are professional and let you know what your charges will be for the service done to your vehicle. I can't speak for all the other customer service techs but Brody has been the only tech to handle my vehicle and schedule repairs/services. He always takes care of it. Thank you!!! read more

Rusty Wallace Nissan - Newly serviced Rock Creek Pathfinder!!! - Auto Repair Near Me - Knoxville, Tennessee

The salesman was mark he's a Ukrainian dude, I felt like he was trying to relate and definitely gain a connection, it felt like just hanging out with a friend 10/10 service gave honest opinions. And Seth the finance management went above and beyond I've seen anyone go at a dealership, he went out of his way and work he had to talk and joke and find connections, as well as finding me a car that I liked ( which i am more picky than anyone needs to be), after finding me the car he did everything he could to make sure I was satisfied and happy with my purchase including giving me advice money wise and what he would do. I would recommend mark and Seth to anyone looking for a car ever, will take great care of you and make sure your happy with what your paying for!!!! read more

I want someone to know that Sara in the service department is just the best. After much dismay and frustration Sara listened, showed empathy towards my frustration with my pathfinders leak, she was exceptionally helpful and honest. She kept me updated throughout the repair With messages. I just can't say enoug. It was a wonderful experience having her as my service provider. read more

No pressure from the salesman to buy a vehicle and had a nice selection of new and used vehicles. Didn't try to sneak in hidden fees

We purchased a 2019 Rogue at an out of town dealership, we wanted to get a local health check on vehicle. After looking at different dealership options we pick this one due to the reviews on line. The site footprint is one of a smaller team, having said that they all go the extra mile. From my time pulling into the service bay .. had an appointment thinkgs went smooth as silk, from the waiting in their customer hang out area (a 10 here, great WiFi, all the free drinks/snacks one could want or need), comfortable chairs, etc. Small things like employees checking with you to see if you had any needs/wants during your stay. We even had a transport guy offering to take us to a eats place, do shopping while we waited for our car to be completed .. not sure where else this type of customer service happens. My service agent kept in regular contact and even did the face to face conversation vs texting. Will we return for service here - absolutely ! read more

My review pertains to how the general manager Gene Morris handled my concerns when a vehicle we recently purchased at Rusty Wallace Nissan needed a rather expensive repair. My daughter was the purchaser of the used car, and the day after she drove her new-to-her car home, she knew her car was in need of repair. What neither she nor I knew was how important and how expensive of a repair this was going to be. As is often the case with home and car repairs, this repair could not be tabled for another time. It needed to be dealt with immediately, but with the immediacy of this repair also came an additional $2000 expense that on the heels of a car purchase was not great timing. I also did not feel that when we had been so honest on my daughter's trade regarding what did not work on her car (the air conditioning--of course, RWN could have determined this themselves, but we certainly disclosed the information), we felt that RWN should have told us that the car my daughter purchased needed the fuel injectors replaced. RWN did not provide us this information, and my husband paid out of pocket for the repair at another dealership. When I, however, reached out to RWN the next business day, Mr. Morris was very kind and wanted to rectify the situation. I want to believe that RWN did not know my daughter's car's fuel injectors needed replacing. Thus, they could not tell us something they did not know. At any rate, I have now received reimbursement for our out-of-pocket expense, so I feel good about the situation and feel I was treated most kindly by Mr. Morris both times he phoned me. He definitely wanted to know my story and understand the situation from my perspective. I appreciate Mr. Morris's fairness in handling the matter and am thrilled my daughter's car is now running as it should. read more

I brought my vehicle in to get a second key made that would start the engine. I had already had two locksmiths out to the house and they could not do the job. So I decided to go straight to the Nissan dealership I spoke with Sean the service manager and he said there would be no problem took my VIN number down and said he would have a key ready for me the next day for $243.55 the next day the car still was not ready. The next day after that he called in him for me that they would need to run $160 non-refundable diagnostic to understand why they could not make me a key. I informed him that I would decide not to have the diagnostic done and I don't need a key that does not start the vehicle so I would be coming to get my vehicle. He informed me I would still have to pay the $243.55 for a key that did not work to start my vehicle if not they would hold my car until I paid for it. So I'm going to be paying $243.55 for a key and a service that does not work and did not work. read more

We bought our new Nissan from Marcus and Tim both were so professional and helpful. We were highly satisfied when we left with our new Rogue. A+ Loretta read more

I have a Nissan Cross Cabriolet 2014. The top quit working so we took it to Rusty Wallace Nissan. They kept it for a week & then said they couldn't fix it & after charging us $351got it back in worse condition than we left it. How can a dealership not be able to fix a 8 year old car? Would not recommend going to there service department. Lisa Minton Very unsatisfied customer read more

I purchased my new car from Ted Russell Nissan, but since Rusty Wallace is much more convenient for me from work, I have used them for my service and maintenance issues. The service is usually good, but sometimes they don't wash the car, which is only a minor issue. My big issue is the last time it was there for an oil change, tire rotation, and a couple of warranty issues, which included replacing the windshield. None of the maintenance indicators were reset in the car, which meant that I got several notices about maintenance being required. At first it was alarming, until I realized what it was for. The second, more disturbing issue was that I have several scratches on my car from where I assume the window was replaced. I'm pretty picky, so this is going to really big me. Thirdly, the service guy didn't communicate with me, so at the end of the day, he left without telling me that my car wouldn't be ready until the next day. I had to scramble to get a way home. read more

Excellent service!!! We actually live across the street from a Nissan dealer in West Knoxville. But I personally had 2 bad shady deals with them in the past. Suggest my wife take her new Rouge to RWN in north Knoxville. So glad we did!! Friendly, courteous and fast! read more

zero stars for service department! brought car in they damaged it said they did not that's really it stay away read more

My wife and I have had nothing but HORRIBLE experiences with our 2015 Nissan Sentra. The car itself has been unreliable with one issue following another, the technicians at official Nissan dealerships not listening to valid customer concerns, and an unequivocally horrendous experience with Nissan corporate customer service. I would advise ANYONE that is car shopping to stay away from any and all Nissan make and models. I will be posting this on all Nissan social media pages and review boards. This is unacceptable. read more

As an owner of several Nissans I always make it a habit that if I have trouble when I am traveling to find the nearest Nissan dealer. Last Tuesday (7-13-21) we were traveling from Alabama to Pennsylvania. Just west of Knoxville the "check engine" light came on on my 2018 Frontier. We found Rusty Wallace Nissan on and went there. The service rep, Sean Fails, found the problem (oxygen sensor) and told us it would be ok to wait and get it replaced when we returned home. He then directed us how to get back on I40 east. He spent time explaining everything and took picture of the code number of wife's phone for back home dealer. Mr. Fails was more than helpful. He was courteous, knowledgeable, and eager to assist us. He is an asset to Rusty Wallace Nissan. read more

Great Dealership Service Department, I would recommend Kayla and her staff to anyone who needs service or maintenance performed on their Nissan. read more

Best service ever. Harold Reagan was patient and answered all of my questions and helped me decide on the perfect car for me! Lyn Pope read more

I took my 2011 Juke to Rusty Wallace to get the 60,000 mile service done. When I told them who I was and confirmed why I was there, I was asked if I had been told how much the service would cost. I replied that I had not gotten a specific price because I was having a hard time getting an accurate quote for the correct services over the phone with any of the local Nissan dealerships (although one dealership had quoted me around $350 for the service not including an oil change or tire rotation because I had already had those completed). The service rep replied that she could tell me the total price in a moment, she just needed to add it up. Well, she starts naming the various procedures associated with the 60,000 mile service. As she is naming the procedures and prices, I'm adding them up in my head. The price quickly added up to over $600, if not $700. At this point I stopped her and stated that the price was far more than I expected and that another dealership had quoted me roughly $350 without the oil change and tire rotation. She asked exactly which services they would be doing for that price. I told her that they did not give me a breakdown of the services but I had requested a 60,000 service so I assumed that the quote was for whatever needed to be done on my vehicle at 60,000 miles. The service rep replied that they probably were not really going to do everything associated with the 60,000 mile service. She said that her quote was for everything that the service/maintenance book for my car stated was required at 60,000 miles. She told me that the price could be reduced a little if I opted out of a "flush" for my braking system and only got a drain and refill. This helped a little but the price was still more than i was able to pay. I told her to not do the CVT flush and fill which was supposed to cost $200 or $300. As far as the work done, it was fine. However, later I started to update my maintenance records in my CarFax app, at which point I noticed I that they had sold and attempted to sell services that I did not need at 60,000 miles. I was assured that she was only quoting what the book suggested. The book does not suggest a "flush" on the brake fluid, only a replace. She sold me a flush and refill on my coolant system, the recommended interval of the factory filled coolant is 105,000 miles, and every 75,000 miles after that. The book does not call for a flush of my CVT system only a drain and refill if needed. They are supposed to inspect the fluid deterioration data using a Consult to determine if the CVT fluid should be replaced. The rep did no such test, she was trying to sell me on the flush and refill without even looking at my car. She would have sold me on these not needed services had I had the money at the time. I'm grateful that I had not saved more money. I hate to think of how many people have been cheated out of their hard earned money due to the dishonest business practices being performed at Rusty Wallace Nissan in Knoxville. read more

I have bought two vehicles from Rusty Wallace. Both times they took care of our needs and have been incredible to help afterwards. They expertly service my vehicles - my last service was less than 30 minutes. They always go above and beyond. Shane Anderson has been the best to work with- he even helped give me advice after my wife hit a deer in her new Rogue. I highly recommend them for all your automotive needs. read more

These people are the stereotypical shady car dealers. In July I bought a 2021 truck from them and had it oneday before the Check Engine light came on and I had to take it to get repaired. Turns out, they must've cleared the OBD codes and reset the warning lights so that it would pass initial checks because the entire fuel system is bad. Then they said I'd have to take it to someone else to have it fixed. Now I'm stuck paying on a truck where best estimates are that it won't be repaired until mid-September. Do I have a replacement or loaner vehicle from Rusty Wallace to use while my truck sits in a garage for the first three months that I've owned it? No, I do not. Rusty Wallace's response to this entire situation can be summed up as "Hey. Not our problem. We have your money." read more

I had an AWESOME experience at Rusty Wallace Nissan in purchasing my car with my awesome sales rep, Dare Robinson. Dare was patient and informative and did his best to accommodate my car needs and requests. I was very pleased with my experience with Dare and would highly recommend anyone to give Dare an opportunity to take care of your car needs. When you have to spend a large amount of money on a purchase you want to feel great about it without any questions. Thank you Dare!! Stephanie read more

Absolutely excellent experience! From the first idea to look for a new car to the final signing and after sale car service. I'm very happy. Alex in sales had a very no pressure attitude and Mark in finances was on top of the best way to get the loan I needed. Service department and loaner car - with no hastle at all. Great experience. read more

On a trip to Georgia to spend Christmas with our family, my wife and I had an accident with our Nissan Rogue. We limped into Rusty Wallace Nissan and that's when the Christmas magic happened. The folks there could not have been more inviting and courteous. They put their Christmas calibration on hold, made the few repairs we needed to continue on our journey to spend the Holidays with our grand and great grand children. Mr. Wallace is to be commended for having the most caring people we have encountered in a long time. Thank you everyone for making our Christmas holiday memorable. read more