Outstanding Customer Service in their service department. They ALWAYS make Piper and I feel at home while having my truck serviced. I have always had impeccable service. Makes me want to buy another Dodge. read more

Harper Jeep deserves **zero stars** for the way this repeated repair issue has been handled. My Jeep has been back to Harper Jeep **three times since March for the exact same problems**, yet the issues still have not been corrected. It has now been in their possession for **two weeks**, and instead of receiving a clear diagnosis, I have been told that parts have been removed while they continue trying to figure out what is wrong. What makes this especially frustrating is that they are now attempting to replace parts that were already replaced within the past month. I have explained this to the service writer, Tim, and service manager, Ricky, at least **five separate times**, but it feels like no one is listening or taking the time to review the repair history before recommending more work. There has been a serious lack of communication, urgency, care, and concern throughout this process. After multiple visits for the same unresolved issue, I expected a thorough diagnosis, accountability, and a real effort to fix the Jeep correctly--not repeated parts replacement, guesswork, and having my vehicle tied up for weeks. I have tried to be patient and give Harper Jeep every opportunity to make this right, but at this point I have lost confidence in their service department. Customers should not have to repeatedly bring a vehicle back for the same problem and then fight to have the service history acknowledged. Sources read more

Posting for my elderly mother that was just taken by Kirstin in the service department. She came in because the car was turning off when driving. She had recently done the spark plugs and fuel module but the issue was more of a throttle body type problem. Reluctantly she brought it here. Kristin told her she needed a tube up with new plugs and a new brake module even though it had just been done. My mother not knowing what to do asked me. The labor she showed me was double book labor on both all data and Mitchell . She then told her she needed crankshaft position sensor and wiring harness again double book labor. I called and spoke to Kirstin and had to tell her how to find proper book labor and she then told me she would remove partial time. It was still a blatant overcharge of labor. I told my mother she should tow the car away but she is elderly and just wanted it back. Kirstin adjusted some of the overcharge and eventually two days later my mom got her car back. Kirstin had a terrible attitude and when I tried to ask for her manager she said he wasn't available. I will be filing a claim with the state. Shame on you Kirstin. read more

Sales Staff is Unbeatable!! Service deserves a -00 score! Today is Sunday Nov. 26th 2025. I left a message for service to call me 4 weeks ago. I still haven't received a call!!! And I paid for added maintenance program when I bought my jeep!!! I'll NEVER trade with Harper Again!! read more

Brought my truck in ON May 21 for an issue. They determined we needed a rear differential. We had warranty so we had to wait a couple days for work approval. It is now June 16 and nothing has been done. We get lied to everyday that the part is being shipped and it will be here tomorrow. Tomorrow comes and goes and here we are. We told the service writer just put it back together and we will take it somewhere else, she said they would not do that. So, now our truck is being held from.us amd they wont be honest about where the parts are. read more

Bryan my salesperson and Bill Blair the general manager were AWESOME!!! I bought a used vehicle without a warranty that had some issues shortly after buying it. Bill and Bryan made it more than right financially. They were under no legal obligation to do so, yet they did the right thing! They had many outs, but they took none of them. They have a customer for life! read more

We were new to the area and we chose this dealership seeing its reviews.. I had my van breakdown in Farragut but we live in maryville. It was something wrong with the power steering. So we called around and found this dealership to have it towed. Everyone was booked solid. When we got to the dealership the most amazing employee christen advised us it was very busy and they didn't have appointments until the following week on Friday, but they would try to fit us in earlier. Well between chaos of appointments and people calling in sick the car wasn't looked at by Friday. She called and advised us the whole time of progress which was amazing. We weren't happy it was delayed but out of her hands. They can't make sick people get better like magic. Our repair was much more costly than expected but it's a well loved car and used a lot. Overall experience was amazing even with delay. We will definitely come back but I hope it's not unplanned because they seem to be a busy location which I can understand due to their quality of work and amazing staff read more

These guys got Jeeps! Will not find a better price on used cars unless you are looking at less car. No questions asked. Nicest folks in the world. read more

I'm a retired Firefighter of 31 years. I purchased a 2025 Dodge Ram 1500 on August 18, 2025. I should have gone somewhere else! Two weeks later the battery dies and I'm stranded. I tried calling my sales person and his phone is restricted so I can't contact him. I emailed him and he calls me back. He said he's gonna look into it. It's been 48 hours. I also emailed Cliff, one of the managers. I haven't heard anything. I told him it sure doesn't look good for Harper Jeep Ram to treat a customer like this. I shouldn't have to buy a $200 battery after making a large purchase on a 2025 Ram. So the customer service sucks. I can not recommend this dealership. They say it's about the relationship until you sign on the dotted line. Then you are just a nobody. I'm sure business is so good they don't need to treat customers very good. read more

I can't say enough about Harper's Jeep. We were on vacation and ran into a problem with my jeep. They got me in very fast. And rectify the situation. They were a blessing. We got treated very well and went over and above.! I would recommend the dealership. Once again, thank you Harper. read more

So here's a little update on corrosion issue on my jeep. 8/12 I take my jeep to Harper Jeep Ram Chrysler Dodge FIAT in Alcoa to take pics of the corrosion. They take pics and supposedly send to Stelantis (Jeep) for approval to start the warranty work. 9/10 I call for an update with the body shop. Left message with Drake(guy over the warranty work at the Harper Collision) and he said he would look into it and get back with me. 9/17 call and leave message with Drake because I hadn't heard anything. 10/8 tried to call Drake and left message. 11/4 tried to call Drake and he was off spoke to the manager and he said he would look into it and call me back. 11/5 manager calls back and said that nothing had been submitted because the names on the registration didn't match their records. I guess the previous owner had taken it in for an oil change? So he said that they would reach out to the dealership to see what the hold up was on repairing the corrosion. I reminded him that per the TSB from Stellantis that it's not repair but replace the parts. He said he wasn't aware. I sent him the TSB paperwork. 12/4 I call Drake again to see what's going on, he said he would call dealership. 12/4 I called the Dealership and spoke to a Ricky Stoots who said he would look into it. 12/5 Ricky calls back and says that nothing has been submitted because I hadn't signed the contract with the dealership for $3300 in case Stellantis didn't cover it. I was never in the 4 months told about a contract!!!! I contacted 5 other Dealerships around the Southeast and all said that they would never require that, as the pictures is what Stellantis approves. Luckily I still have 4 months left on my corrosion coverage. The 4 months of round and round is what pisses me off. If you don't want to do warranty work then just say it. Don't string along a potential future customer!!!! So if you are thinking about dealing with Harper Jeep you may want to rethink it. read more

I'm a 70-year-old man was in Knoxville My car broke down I had no choice but to take it too Harper Jeep ram I own a Jeep It would not start I drove over and asked in a company car if they could help me they said that they are too busy and the only thing I can do is disconnect the battery and put the battery cables back on at 70 so I did I had to have it towed in they gave me a 1:30 appointment at 1:30 appointment was a day and a half later they went to proceed and tell me that I had a dead battery and I had to buy a new one and I said okay my final charge out the door was what's $717 out the door for a battery at 72 I couldn't believe what they were doing to the elderly so I'm posting this so that if you're an elderly person be careful because I could about the same battery for 200 bucks don't you just love it Harper Jeep Chrysler you're the best read more

I have never been to a more courteous and friendly dealership with wonderful employees. We came in for a bad coolant sensor and radio issue. Tyler got us all fixed up as quickly as possible and back on the road. Got our issue taken care of with our warranty and we couldn't be happier with their service. The entire time we were there they kept checking on us and making sure we're being taken care of. The General Manager even came by and spent some time talking and visiting with us. He was so nice. We will certainly be back for all needed services here. read more

Took my charger in for service here. I was very surprised at the level of service they provided. Outstanding customer service and the issue with the car was fixed quickly. Very friendly people who communicated well and made sure everything was how i wanted it. I will definitely come here again, they are far better than the rest of the CDJR dealers out here. read more

I picked up my new Ram 1500 today and have had the best experience at this Dealership. I searched the Harper website and asked information on my Truck. Nas responded immediately and set an appointment for me. He introduced me to Charlie, my sales person, who helped me with my purchase. Charlie was professional and did not pressure us at all. The finance manager John was so patient and informative. Also a no pressure guy. By far this was the best dealership I have purchase a vehicle through. I will recommend them to anyone looking for a new vehicle! Thanks again guys for everything read more

Only 1 star is for Helen who answers the phone when you call. She was extremely polite, helpful, and understanding. I called the service center a week in advance, and got an appointment for 9:30am on a Friday. I arrive with my car around 9:20, and asked "will you be hanging out here to wait for it?" I said I had a ride to go back home and they said they'd call me after the initial $200 diagnostic before they went any further. Around 2 I get a text that says they haven't gotten my car in yet, they'll update me next week. I tried calling back and no one would answer from service, this is when Helen was extremely helpful, personally asking for someone to go get Jeff from service, and never even putting me on hold. In the end, I wasted a day, but was refunded the $200 diagnostic charge, since they didn't do it, and got my car back. In the end, find another place to take your car. The appointment time means nothing to them. read more

Do not buy a car here. Got a price today they had over $5k in fee's, nitrogen for the tires witch is complete snake oil. Also offered $7000 less for my trade than 3 other dealers and carmax. Got a price from another dealer in knoxville for the same jeep and same msrp and the out the door price was over $13k less.Be very careful when buying from them. Also watch out for the forman on the service side, he is very rude and actually swiped my wife's hand when she was trying to show him a issues with her car. Stay far away and dont let your wife go here alone read more

this place is a joke. my trucks been there for 3 months. I took it in to have the glow plugs changed took 2 months and the broke one off in the head. had to fight to get that fixed by them. got the truck back had it two days and it broke down on my way home from work causing me to almost get hit by a tractor trailer. now another month later they say it's spun a rod bearing and that it's not there fault. they quoted 27000 plus tax to fix it. the service writer told me half way trough the new head the tech was unfamiliar with the engine in it and that he " watched some youtube videos" to do the work. they never answer the phone or return to phone calls. I have never in my life dealt with a shop or dealership this bad and how there in business still is beyond me. I will never own a ram or mopar product again. they need to own up to there mistakes and fix this truck but it looks like I will be dealing with ram cares and hiring an attorney 10 out of 10 I would never recommend this place to anyone unless they want to be screwed over read more

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Take my Jeep here to get serviced and only had a minor issue one time, which was resolved quickly by Ricky. Now, I just ask for him whenever I go and it's smooth sailing for a couple of years running! read more

Very good experience with my purchase. Everyone I dealt with was very friendly and helpful. Smooth transaction and saved us $4,000 from what we could of gotten in MS. It was worth the 6 hour drive. read more

Have moved express lube to the old fiat building behind the dealership. Made a 10:30a appt, arrived early, and no vehicles were waiting ahead of me. Was asked if I was leaving the vehicle, and if not it would be one hour, that if I wanted to bypass a tire rotation they might complete in 30 minutes. Told them i would rotate my own tires in the garage when i got home. This is no longer express service and slower than any drive thru oil change in town requiring no appt. Either not a good change point for the dealership, or they need to improve the new process. read more

Our Dodge Ram was leaking gas. We had it towed to Harper from Sevierville where we had travelled for Thanksgiving. The service rep we worked with, Tyler, could not have been more responsive, helpful, and professional. He worked us in and got us on our way. the dealer where we purchased our truck had not tightened the fuel line during the recall so we were spewing gas. We have had the truck for about four months and it just happened. Tyler recognized we were in a bind and needed to get back to Murfreesboro. As an act of good will, he had the diesel mechanic tighten everything, and because the previous dealership had not done their job, he did not charge us for the repair. We were surprised and relieved, and Tyler was our hero! We highly recommend this service department!! If only every service center had a Tyler!! 10/10 read more

Would not take my car to Harper of Alcoa for work they told my mother-in-law that her loves was swollen and stripped after I checked the lug nuts I contacted them to no avail so if you want to get ripped off then take your car to Harper of Alcoa read more

Only used the service department - from out of town and needed an oil change and tire rotation. From the moment they answered the phone I knew this would be a great experience! So thankful for their customer service and clean area. Would definitely recommend to anyone!! read more

This has been the worst car buying/servicing that I've ever had. Nothing ever goes as planned. From being told incorrect information concerning the warranty to poor service. I had the oil changed this week, and my front seat and four panel came back covered in black grease. I will never buy anything from any Harper dealership again. read more

I had been taking My New Dodge Truck to another Dealership for service since I purchased it in December. It took 1 oil change and 1 recall to realize that these Yahoo's (which I won't mention...Secret City Dodge, Ooops!) are incapable, incompetent, and no longer getting my business. So I was on the search for another. I stumbled upon Harper Chrysler, Jeep, Dodge, and Ram and realized that they really aren't much further of a drive so I gave them a call. Jim Hicks answered the phone, had the parts, and told me to bring it in any time because it wouldn't take any time at all. I brought it in, met Jim and the crew and was gone in 15 minutes. Harper Auto Square will be my destination for services needed on my truck and I will be asking for Jim Hicks and his team to take care of it. Secret City Dodge unknowingly recommended Jim Hicks and Harper to me and so I am gonna pay it forward and pass on the recommendation to you. If you need service on your Dodge Truck give Jim a call. read more

Harper Jeep Ram Chrysler Dodge - Car Dealers Near Me - Alcoa, Tennessee

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Atmosphere is nice and the staff is helpful. Especially during the times of covid-19. Thankful for getting my dream car fixed from here. I've always wanted a Jeep, now I have it. Thanks Harper Jeep for servicing my car. I won't go anywhere else! read more

I wanted to write a review on Harper Dodge since they really went out of their way to help us during our vacation in Pigeon Forge. On our second day of our vacation, my front strap on my gas tank broke on my 2015 Dodge Ram 1500 truck. I had just filled my gas tank so it was very heavy and was only secured by the back strap. The front of the tank was hanging down, just barely off the ground. We had to call AAA to have the truck towed. Fortunately, we broke down near a jeep rental facility so we were able to rent a jeep. Talk about bad luck and good luck at the same time! We needed a four-wheel drive vehicle to get back to our rental cabin which was located on top of a mountain. Uber was not going to take us up the mountain! The truck was towed to the nearest Dodge dealer which was Rocky Top Dodge in Sevierville. The following morning I called Rocky Top Dodge and spoke to a Dodge Service Rep. who stated that he was too busy to get the truck fixed this week. I told him I was on vacation and was scheduled to leave on Saturday and was hoping there was something he could do to get the truck fixed. I am basically stuck. He said to call back, he was going to have someone look at the issue. I called back and he proceeded to tell me that they could not fix the problem. He stated that the straps needed to be welded and they did not do that type of work. I said what? You're a Dodge dealer. I said "how can you not fix the problem. The strap on the gas tank is broken. Dodge can't fixed that? I think the service rep name was Triston. I hung up and called Harper Dodge. The Dodge Truck Service Rep. by the name of Tyler asked what the problem was. I proceeded to tell him the issue with the gas tank and that the vehicle was currently at Rocky Top Dodge and that they told me they could not fix it. Tyler asked some background questions and then asked for my VIN. He then proceeded to tell me that Dodge had extended the warranty relating to the gas tank straps and that they could fix it. I had the truck taken from Rocky Top Dodge to Harper Dodge and they fixed the issue the next day. Did not cost anything since it was covered under the extended warranty. Amazing how Harper Dodge could fix the problem and Rocky Top Dodge could not. If I lived down that way, I know I would be taking all my Dodge vehicles to Harper Dodge for service. Rocky Top Dodge is worthless!!!! To the owner and management at Harper Dodge, Tyler is an excellent service rep. and knows how to deliver customer service. Thanks again. read more

I recently sang the praises of Harper but having a tire rotation and 4 wheel alignment performed on my 2016 Chrysler 200, I have serious doubts about returning to them for any more service. They screwed my alignment up really bad and almost ruined a brand new set of tires. I didn't notice anything until several weeks later as the car hadn't been driven that much so I new there was no need to say anything as I would get no results. I took the car on an out of state trip and that's when I realized something was very wrong. I wound up taking it to a tire company that did the job correctly for a lot less money. They charge a big price for this "service" and do a poor job, be very careful. read more

Dropped my Charger off to get oil change and tire rotation and literally not even 15 minutes I got a call back and was told it was ready...unheard of in a dealership...very pleased with the overall service today, ask for Ricky when you go there, great customer service!!! read more

I'm am absolutely stunned at the service department. Back in July of 2022, I took my car back to this dealership where I originally bought the vehicle. The stripes began to peel and it was still under warranty until August of 2022. The supervisor for the department took pictures, said he put in a claim, and said he would call me within about 30 days. 60 days roll by, no phone call. I call them in September and they say the guy is no longer there. They say they found my order but it may take a bit longer to get here and they would contact me about it. No big deal. I schedule an appointment in December, and I check on the status of my stripes. They can't even find me! Then I tell him it was placed in July and he said it was pushed back again. We are now nearing April of 2023 and no word. Frustrated, I called Dodge Corp. and they tell me no warranty claim was EVER put in. I call today to find out and they leave a voicemail saying I need to come in to take pictures again and restart the entire process over! So since July, I have been lied to each phone call! I just called another Dodge dealership and was told they have my specific stripes in the department right now! I'm in shock. 8 months for something that could take 7 days. Pathetic! read more

Found a new dealership to bring our vehicles. At least they have respect for you and are happy your here. Plus they have what seems to be better customer service than I have seen at any other CDJR dealerships we have been to. They are very helpful and don't beat around the bush when explaining stuff to you. Plus you get a free wash just for coming into service. Everyone says hello when you walk by and makes sure you don't need anything. Yes this is my second day in a row but jeep yesterday and truck today! So happy to be somewhere you are appreciated and treated with exceptional customer service! Thank you! read more

Chris E. was my car salesman and he was AMAZING! He was very friendly and knowledgeable. I'm so happy with my purchase. I will definitely be back and recommend Chris to friends! Thank you so much! read more

I purchased a 2019 Jeep Renegade with 14 miles on it for my wife Oct 31 2019. The salesman was great, the finance office upsold me on the Harper wrap extended warranty. Good price good sale interaction. read more