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    West Chevrolet

    3.1 (49 reviews)
    Open 9:00 am - 7:00 pm
    Updated 2 months ago

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    Services - West Chevrolet

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    Reviews With Photos

    Warning that system is full of files used for Android 12. After factory reset, the same thing happens about 2 weeks later.
    James C.

    When I purchased a brand new 2025 Equinox RS, I didn't expect for all computer functions to stop working. USB connection, Bluetooth, CarPlay, Android Auto, 360 camera, built in on board Google navigation are all not working. After my 4th warranty trip to West, they've finally agreed to fix the turn indicator (malfunctions and snaps the opposite direction) which they've known about for months but denied a warranty fix because it wasn't "unsafe". They tell me GM is looking into the computer issue and to come return the loaner and pick up my 2025 fully loaded vehicle that I'm paying monthly on, with the entire computer dead. The same computer West Chevy installed after they broke the original one trying to do an update, leaving me in a rental for 2 weeks. So even though it's under warranty, within the first year of purchase, under 12,000 miles, with an already replaced computer that West themselves completely broke, they want me to come get it and put it back on the road. I've had 6 chevy's, 3 of which were new, and have never owned another brand. I was always fully taken care of at previous dealerships and vehicle models. This is my first time dealing with West, and the difference is disappointing.

    West Chevrolet just saved me a bundle. I had them do a pre-purchase inspection on a used Chevy Volt. Those are hard to get inspected properly because the hybrid battery needs to be checked out. The first guy that did it (Lemon Squad) said he couldn't get any codes out. Eddie at West Chevrolet agreed to pull the codes for free. Found a whole bunch of them. So we cancelled the purchase and will look for a more reliable car (and salesperson). Thanks again Eddie!

    West Chevy in Alcoa, TN

    2 days ago we were in a rental car heading back from a weekend in Gatlinburg when we lost air pressure in a back tire. After stopping to put $2 worth of quarters into an air compressor at a gas station, we hit the road but didn't make it a mile until the warning signal was flashing showing that our tire was losing more air. So we pulled into the 1st dealership that was there & the guys at West Chevrolet were SO nice to us. They put the car up on racks within 15 minutes & found the hissing leak where a pice of metal had punctured the tire. They plugged the leak & didn't charge us anything (I gave the tech $20 tho)! Eddie was the guys name who was in charge of handling this process & we REALLY appreciated his help getting us back on the road again. I took a photo of the dealer sign as we were leaving just to remind me of where we were so I could give them a 5 star review, too!

    West Chevrolet In Alcoa TN Call Ron Starr

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    2 months ago

    amazing service from eddie zamora he always is phenomenal he always goes above and beyond

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    Thank you so much for the quick service in repairing my tire. Eddie Zamora was so helpful and took great care of my vehicle.

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    Ask the Community - West Chevrolet

    Review Highlights - West Chevrolet

    We just purchased a used Silverado the process was quick and easy without the typical back and forth haggling.

    Mentioned in 2 reviews

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    Twin City Nissan - Vehicle we purchased 2018 Santa Fe

    Twin City Nissan

    (30 reviews)

    My husband and I were returning home from Thanksgiving weekend in Cleveland Ohio when our car left…read moreus stranded on top of Rarity Mountain, Tennessee. After calling AAA and having the car towed to Twin City Nissan in Alcoa Tennessee where a nice man named Brown said we could leave it after hours and that they would look at it first thing the next morning. That was so nice, given that we were stuck out of state and were trying to get back home. The next morning we called and spoke with a man named Jodie, who said their diagnostic work showed that we had a blown head gasket. Ouch. That's a huge repair. We decided that we would rent a car to get back home to Atlanta and have the car towed back home a few days later. Twin City allowed us to leave our broken car there for on the lot for three days until AAA came and picked it up. Not only did Twin City Nissan NOT charge us a three day storage fee, but they also didn't even charge us for the diagnostic. (Our dealer in Roswell GA would have charged us $139 for that). They were so friendly and helpful and we can't thank them enough. The kindness and caring nature of the folks here helped make a crappy situation a little better. :o)

    I would not recommend this dealership. Went in to purchase a vehicle and expected the online…read moreprice. I was not planning to negotiate and was willing to pay cash. They politely offered the same price as online and then when drafting the paperwork, added a $3200 "adjustment" and $1500 for fees in the quote, making the "discounted" vehicle more than sticker. When asking about the mark up, they were honest and said that is their additional profit and that they do not actually sell cars at the advertised price. I went to another dealership and purchased the exact same vehicle without the markup and with reasonable fees. Buyer beware. They will use deceptive practices to mark the vehicle up. Be sure to check your contract.

    Airport Honda - My new car

    Airport Honda

    (54 reviews)

    Extremely Disappointing Experience - Rude Sales Management and No Follow-Up…read more We visited this Honda dealership as we begin shopping for a new Honda Pilot. Our goal was simple -- to understand current pricing and trade-in value so we could compare across multiple dealerships before purchasing by the end of the year. Our salesperson was polite, but the sales manager, Joe Jemley, was shockingly rude and dismissive simply because we mentioned that we planned to compare pricing from multiple dealerships. He actually questioned whether they "wanted to give us pricing" on a car and refused to provide a trade-in value for our vehicle. His attitude throughout the interaction was abrupt, condescending, and completely unprofessional. After the visit, I reached out to our sales rep and asked for someone above Joe to contact me to discuss the situation. I was told the GSM, Trustin Hampton, would call me the next business day -- that call never happened. I then called the dealership myself and asked to speak with Joe Jemley's manager, Chris Denny, and was transferred to his voicemail. That call was never returned either. This experience reflects a complete failure of leadership at multiple levels. Joe Jemley's conduct showed a total lack of professionalism, and the fact that no one from senior leadership followed up only reinforces the poor culture and accountability at this dealership. We will not be returning, and we strongly recommend visiting AutoNation Honda or Rusty Wallace Honda instead -- their professionalism and customer service were exceptional and a night-and-day difference from what we experienced at Airport Honda.

    We went here asking for a test drive. We got told that their cars were double than our budget and…read more"why would I have you put mileage on a new vehicle that you can't buy" and other things that just made us feel so unwelcome and put off that we left. He was actively playing on his phone when he got asked to help us, then said that to us. Everyone else was super nice and I really wish we didn't get directed to him. Well we went and bought a new car somewhere else. The guy who said that was Greg. Super rude for no reason. Definitely will not be back. Felt like we were treated badly because we look young.

    Doug Justus Auto Center - 2012 VW Jetta

    Doug Justus Auto Center

    (28 reviews)

    My son purchased a vehicle and also purchased the extended warranty with the guarantee of a 200.00…read moredeductible should anything happen to the car. 7 months later the motor had catastrophic failure. The warranty company denied his claim stating Doug Justus should have never sold him the warranty and voided the warranty. We called Doug Justus and at first they seemed like they would make it right, even going as far as having our mechanic quote them a price for a used engine. After 2 weeks they basically told us they would do nothing. It has been over 2 months with a car he cannot even drive. Very shady company. They do not care about their customers or stand behind their vehicles. Do not buy from here. The bad reviews are telling the truth. He paid Doug Justus 22,000 for the car and extended warranty and now will have to pay 7,500 more to have a car he can actually drive.

    I want to leave a decent review, but I cannot- I bought the car May 2022 ( VW Jetta) it looked good…read morehad a few small issues ( cruise didn't work, power mirrors didn't work, and the horn didn't work and they refused to fix them) The ignition went out three weeks after I bought the car, and the $2000.00 extended warranty I bought was a nightmare to use and the dealership did nothing to assist with any of the problems. so now here we are January 02, 2023 and the engine stops working no warning given ( mechanic says catastrophic failure in 3 out of 5 cylinders ) I haven't put more than 15 k miles on it and had regular oil changes, no reason it should have died. once again the horrible warranty company is giving me a hard time again. the dealership won't help an all. not satisfied will never do business with Doug Justus ever again.

    Harper FIAT

    Harper FIAT

    (7 reviews)

    Just wanted to leave a huge shoutout for Todd Bernstein. Last month I purchased a 2017 Toyota…read moreCorolla, after being in a nasty car accident. Todd made the whole process so easy, and enjoyable for my wife and I. He offered us a 3 day hold on the vehicle over the weekend for a small deposit that gave me piece of mind, and we were so glad that we decided to take his advice, because when I purchased the car and checked the Bluetooth connections, there were several people who had test drove it after me. Todd was very easy to communicate with, and was very upfront about the story behind the vehicle trade in, showing us the Carfax report, had the vehicle in pristine condition at the showing, and even let us test drive it without supervision, which I feel like is always the most awkward part of driving a car. Overall, I'm most thankful that Todd was respectful of my wife and I buying our first car together, and didn't try to put us into something we couldn't afford, or didn't know how to navigate. I would definitely recommend the Harper Fiat location, as well as their other dealerships around Knoxville where we looked as well. Give Todd a call for all your vehicle needs. I know I will definitely be buying from him again, as long as we are in town!

    I am a huge fan of the local Harper dealerships. In fact I buy all my cars from Harper. I have…read morenever had a bad experience at Harper until my last visit to Harper Jaguar. I brought my vehicle on a Thursday for an oil change, never heard anything back all day if my car was ready or if they found anything else. Friday I call over to see what was going on and after 5 phone calls I am told to just keep the loaner car for the weekend since mine is not going to be ready. Still no update to what they have found or what it was going to cost. Monday nothing, Tuesday, after several calls I finally get a call an update to what hold has been. Wednesday nothing finally Thursday the vehicle is ready to pick up only to get there and realize it is not ready and I wait another hour for my car. Only to find out they didn't even fix anything that I asked them to that should have been covered under the Harper Care. I will continue to use all other Harper dealerships except this one. If you buy a car from them that is not a Jaguar, or Fiat they treat you like it. I will not be back; I will pay the $500 deductible to have my car repaired elsewhere and I will be looking for my next vehicle elsewhere as well.

    West Chevrolet - car_dealers - Updated May 2026

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