I bought my 2014 FIAT 500L Trekking from Harper FIAT last fall. A good friend is a big FIAT fan and turned me on to the brand. At FIAT Club America's annual FIAT Freakout event last summer, I had the opportunity to meet and hear a presentation by Fabrizio Vacca, interior designer of the 500L, who travelled to the show from Italy. I was impressed with the presentation and, after checking out a model up-close, decided this would be my next car. Back in Knoxville, I got in touch with the folks at Harper. I had found the precise model and color online with the specific package of extras I wanted. At that time, supplies were limited and were delivering to FIAT Studios in small batches. The staff at Harper took down my specs and immediately set out to find my car. Nick Orr was my salesman, and he did an extraordinary job of checking other dealerships in trying to secure my Trekking. Finally, about three months later, after much perseverance on Nick's part, he called with the good news. He had my car. The time that had passed only built up my anticipation. The process was quick and smooth. Kenny Smith arranged everything with my credit union, and I was soon on the road just in time for a Tail of the Dragon drive with a group of fellow FIAT enthusiasts. Everyone at Harper FIAT has been absolutely great to work with. They show a true passion for the cars they're selling and often even host gatherings of FIAT enthusiasts. Nick was a huge help in finding my car, of course, but I also appreciated that he respected what I wanted and never tried to push anything else on me. He genuinely gives car salesmen a good name. Channa Smith was also involved with the process and constantly made sure that everything was on track. This was far and away my best car-buying experience ever. I love my 500L and have had some cool automotive adventures in it already. I recommend Harper FIAT (as well as their family of dealerships) and the FIAT brand without hesitation. I'm looking forward to many years of awesome drives in my 500L and a great relationship with my friends at Harper FIAT. read more

I had a great experience with Harper Fiat in Knoxville, TN. The salesman, Nick Orr, was very knowledgeable and was able to explain the features, warranty, etc. thoroughly. I found the car online, so our correspondence was phone and e-mail. The communication was good, phone calls were accepted then or a call back was within a reasonable amount of time. The same with e-mail. When I got to Harper, I felt comfortable and not pressured into buying the car even though Nick had put a lot of time in getting information and answering questions. The finance man, Kenny Smith, was thorough and organized. The figures were there. Simple math. I've been to other dealerships and they do the "figuring sheet" that has all the numbers with arrows pointing to this and that and lines marked through amounts. Harper didn't do that. I can't review the service department because I haven't had any contact with them. I bought a 2013 Fiat Lounge with leather, appearance package, all the bells and whistles. I feel that I got a great deal on the car. I looked on AutoTrader.com and Fiat dealership websites in a 300 miles radius of my area and could not find a better deal. I recommend Harper Fiat in Knoxville, TN. read more

I had seen the Fiat 500 Trekking in a commercial and was really interested in it so we decided to go to Harper and check them out. The staff at Harper Fiat was wonderful. We did not feel pressured to buy, we were not stampeded when we got out of our car, we were ask if they could help and we said we were just looking they told us to take our time and let them know if they could help. When we had finished looking over their inventory and went inside to talk with them they were pleasant, not pushy like some salesman can be and very informative. We ended up finding the car I wanted and purchased it. It could not have been a better experience and I look forward to not only doing business with them in the future but I will recommend them to anyone buying a car. Thank you Harper staff you made it easy and comfortable so glad we choose you. :) read more

The folks at Harper Fiat helped me with the purchase of a used Honda Fit. I do not have a large income and was not there to purchase one of their high-end cars, yet they treated me with every consideration. They went out of their way many times to accommodate me, even lending me a car twice while they were working on my car - detailing it, correcting small imperfections, addressing any problems they saw. They really did want my car to leave the lot in the best possible condition. They even washed it for me the second time I brought it back to have some small (pre-existing) dents blown out. I was greeted like a friend every time I walked in the door, and called by name most of the time. Amanda, Allen and Kenny are wonderful, but then everyone here is just top notch. Will highly recommend to my friends of all income levels. read more

Came in unannounced on a cold and windy day. Peter met me on the lot and was able to help me get answers to questions about a pre-owned Fiat they had for sale. After being able to test drive it on my own and without pressure, I bought the car. I got a great deal on the purchase, and a fair trade for my older car. Financing was arranged on the spot, I was given a full tour of the operation of the interior, and soon I was headed home. I came up with some questions over the weekend, and lo and behold, the manager and staff answered my emails on their day off. I was made comfortable with my decision without pressure. Thank you, Harper Fiat, for making my purchase an excellent customer service experience. read more

I purchased a used Audi from Harper Fiat. The sales staff was very cordial . There was no pressuring. I really liked that they allowed me to test drive the vehicle with no salesman riding along. It's nice to be able to discuss your feelings about the car with your spouse in private. The salesman was fair with the deal(car price reductions and a fair trade-in allowance). I've only had the car a couple of weeks and my experience with the service department has been very positive. When I had an issue after the sale the sales manager was quick to respond and fix the issue at dealer cost. So far the car is great. I'll definitely recommend Harper Fiat to my family and friends. read more

It could have been a high pressure experience because I was torn between two tiny cars and I let salesperson Emmauel F. know that the FIAT 500 was one of them. There was no intense sales pitch at any point, only helpful insights and comments. I came back to the Harper FIAT dealership three times before deciding to purchase a red 500 Lounge. Cute! I would recommend this dealership based primarily on the pleasant buying experience and the quality of cars they offer. By the way, the negative experience at the other small car dealer made me appreciate the FIAT experience that much more. read more

I bought a new Fiat here in July and cannot say enough about the experience. My salesman, Nick Orr was fantastic, very attentive and not at all pushy or aggressive. The showroom manager, service manager, and even the owner all made a point of introducing themselves to me and making sure I was happy with the decision. Last week I returned to have a little service done and again, everyone went out of their way to make sure I was well taken care of. I can say it has been well worth driving from Nashville to work with these fine people. read more

I recently purchased a used Audi Q5 from Harper Fiat and it could not have been a better experience! Travis Blair and their sales team did a great job of looking at my needs and means to get me fit with this car as well as working with me to get the financing where I wanted it. I would definitely recommend them if you are looking for a used car go and see what they have, they have a great selection of vehicles ranging all different types and prices.. Or if in the market for a Fiat, Alfa, or Maserati they're the place to go! read more

I had a very good experience at this business. Over my life I have never had a good experience while buying a car or van. This business is very low pressure and does everything to make you feel like they really appreciate your business. If I asked a question of someone and they didn't know, they would find someone who did. From the first email I sent to the delivering of my car I was treated kindly, respectfully and appreciated. read more

This is the most amazing dealer ship I have ever visited. I have bought 3 Fiat's and the reason I keep coming back is due to the non aggressive selling practices. Very easy to shop without being high pressured. Their service department is very professional and will not stop until you are happy with their workmanship. I will not shop anywhere else either for a new vehicle or one previously owned. read more

I had the most wonderful experience at Harper Fiat. The staff went above and beyond to make sure that I got exactly what I wanted and the best deal possible. Peter was delightful and hilarious. I would recommend him to anyone! I didn't feel pressured at all. I went in with low expectations and awful credit and left with a brand new car! I couldn't be happier. read more

This is hands down the best dealership I've ever worked with. The service department is exceptional, their customer service is second to none. My 500x had a tire sensor problem early on they handled the problem and made everything easy for me. Pick up and drop off are always a breeze. Mr Dicky and Ms Amanda are easy to work with and always have a smile. read more

I've had my 500L for nearly 4 years and it runs and looks great. The service department is always professional, my loaner car is clean and I sure do appreciate having a freshly washed car to drive home after servicing! I highly recommend the Harper family dealership for anyone who is considering purchasing a Fiat or any one of their other fine makes. read more

Talk about low pressure sales! I was in the market for a preowned car. Allen Brooks was exceptional, knowledgeable about the used car inventory, and incredibly low pressure. The experience was wonderful. We love our "new" car. I also plan to use Harper Fiat for service. Can't beat a free loaner and a car wash every time!! read more

Everything was great ! This process was very simple and easy and refreshing. Peter was very nice from the start. He assisted us with our SUV under no pressure. The dealership was all around a very nice experience. I encourage anyone to visit Harper/Fiat and see Peter for your next car search. Thanks! read more

This is the second Fiat that we have purchased from Harper's Fiat at Knoxville. We have been extremely happy with the service we have received from the dealership. Amanda has been very courteous and helpful. We would go back in a heartbeat. Very, very, very happy!!!!! read more

I was happy to buy my Ford Escape from Harper FIAT because they were nice, approachable for questions without being pushy, and worked with me to get what I needed. I don't buy cars often, but will go back to Harper FIAT when it's time to start looking again. read more

I hate to go and buy cars, but they made it so seamless and easy. Thanks to Alan Brooks for being such a great salesman, wasnt the pushy, overbearing type which made it a better experience. If you need a new or used car I highly recommend this dealership. read more