I traded in my 2020 Chevy Silverado High Country at this dealership on December 8th for a Ford F-250. At the time of the deal, I owed more on the Chevy than they were willing to allow for the trade, so $8,000 in negative equity was rolled into the Ford loan. Both vehicles were financed through TVA Credit Union.
Three weeks later, I discovered that my Chevy truck payment was still being drafted from my bank account. After contacting TVA, I learned that the dealership never paid off the original loan, meaning I currently have TWO active auto loans for ONE vehicle.
Even worse:
* The dealership still has my Chevy
* They have listed it for sale on their lot
* They do not legally own it, because the loan was never satisfied
* As of today, they are holding a vehicle worth approximately $31,000 without paying for it
This has put me in an impossible position:
* Make two truck payments
* Or miss a payment for the first time in my life and damage my credit, through no fault of my own
When I attempted to resolve this:
* I was hung up on
* Staff became rude and dismissive
* Calls are now ignored
* I have effectively been blocked after asking legitimate questions
There was also a verbal agreement made at the time of purchase regarding new tires for the Ford. I was offered either $900 off the price or replacement tires. I chose the tires. That agreement is now being denied. While I acknowledge that was verbal and on me for trusting a salesperson, it further demonstrates the lack of integrity involved in this transaction.
This dealership has:
* Failed to complete a trade-in payoff
* Listed a vehicle they do not own for sale
* Caused financial harm and credit risk to a customer
* Refused to communicate or correct their mistake
This has been the most stressful and unprofessional car buying experience I've ever had
UPDATE: After having my truck in their possession for over a month, and after failing to pay off the lien, the dealership is now telling me to obtain a payoff order for the loan. This is despite the fact that the payoff amount and lender were already documented in the Buyer's Order they prepared and signed. Attempting to shift responsibility back to the customer after a month of inaction further demonstrates negligence and bad-faith handling of this transaction. read more
