Everyone on staff was super helpful and made the entire process easy. Low pressure environment…read moreunlike other car lots where salespeople push and push. They all have a great attitude and are there if you have any questions. HIGHLY RECOMMEND

This is the first time we bought a car from a used car dealer and everything went well. Jace and…read moreAnastacia make a great sales team and they both helped us with the buying process. They were both very friendly, knowledgeable, and easy to work with. Jace explained everything to us in detail and made us feel comfortable during the time we spend there. Buying a used car can be scary, but this team made it an easy and pleasurable experience.

I traded in my 2020 Chevy Silverado High Country at this dealership on December 8th for a Ford…read moreF-250. At the time of the deal, I owed more on the Chevy than they were willing to allow for the trade, so $8,000 in negative equity was rolled into the Ford loan. Both vehicles were financed through TVA Credit Union. Three weeks later, I discovered that my Chevy truck payment was still being drafted from my bank account. After contacting TVA, I learned that the dealership never paid off the original loan, meaning I currently have TWO active auto loans for ONE vehicle. Even worse: * The dealership still has my Chevy * They have listed it for sale on their lot * They do not legally own it, because the loan was never satisfied * As of today, they are holding a vehicle worth approximately $31,000 without paying for it This has put me in an impossible position: * Make two truck payments * Or miss a payment for the first time in my life and damage my credit, through no fault of my own When I attempted to resolve this: * I was hung up on * Staff became rude and dismissive * Calls are now ignored * I have effectively been blocked after asking legitimate questions There was also a verbal agreement made at the time of purchase regarding new tires for the Ford. I was offered either $900 off the price or replacement tires. I chose the tires. That agreement is now being denied. While I acknowledge that was verbal and on me for trusting a salesperson, it further demonstrates the lack of integrity involved in this transaction. This dealership has: * Failed to complete a trade-in payoff * Listed a vehicle they do not own for sale * Caused financial harm and credit risk to a customer * Refused to communicate or correct their mistake This has been the most stressful and unprofessional car buying experience I've ever had UPDATE: After having my truck in their possession for over a month, and after failing to pay off the lien, the dealership is now telling me to obtain a payoff order for the loan. This is despite the fact that the payoff amount and lender were already documented in the Buyer's Order they prepared and signed. Attempting to shift responsibility back to the customer after a month of inaction further demonstrates negligence and bad-faith handling of this transaction.

We bought a car from NCA last fall. It was the most painless car buying experience I have ever had…read more Kirill was so helpful and did not give us the hard sell or hold us hostage with stereotypical car dealer nonsense. Go in educated about the car you want, and it will be a great experience. The car has been great too - a 2017 Ford Fusion.

Excellent experience buying a car here . Our salesman helped us for a couple weeks with trying to…read morefind the exact car we wanted . Kept in contact with us thru the entire process giving us updates along the way . Give this place a try if you're looking for a used car . They can ship cars from many locations to here. Ask for Korey. He was wonderful ! Took such good care of us .

From the owner: Enterprise Car Sales in Knoxville makes buying your next used car easy. Search our inventory of…read morecars, trucks, vans and SUVs with today's top technology and features, estimate your trade-in value and monthly payments, schedule a test drive and apply for financing and receive real-time options - all from the comfort of your home. Visit our website or call your local dealership to learn more.

te (bathrooms too). I've always brought my smaller children (4,5, 7) with me and from management,…read moreto finance, to service, all of the staff have gone out of their way to make us not only feel comfortable but like family, I love it. Since I'm military, I've lived a ton of places and have gone through the song & dance of 100 different dealerships... I'll tell you... I'll never buy a car from anywhere else. The process at FOX TOYOTA is streamlined, everything is put on paper up front. No "magic pen" that puts down mystery dollar amounts and fees. No "computer errors" in finance that load more fees...Walt is 100% forthcoming with everything and has no issues breaking down anything from vehicle specs to financial terms. The WORST feeling is to drive away from a dealer in a vehicle you aren't completely satisfied with with a sinking feeling about the finances behind it... I've been there, BUT , never at FOX TOYOTA. Everything about them is fantastic and I'm a customer for life. !! Thank You Walt & Fox crew This is the 3rd Car I purchased from this location with Walt... first off the dealership itself is immaculate (bathrooms too). I've always brought my smaller children (4,5, 7) with me and from management, to finance, to service, all of the staff have gone out of their way to make us not only feel comfortable but like family, I love it. Since I'm military, I've lived a ton of places and have gone through the song & dance of 100 different

I had a great experience buying a vehicle from Fox Toyota. My salesman, Bryson was knowledgeable…read moreand personable and explained everything throughout the process, down to every number, which was a big help considering I'd never purchased a vehicle on my own. I didn't feel pressured making any decisions. All the employees I spoke with were friendly and helpful. The engine light came on in my car 3 days after leaving the lot and when I called, they took it in same day free of charge and provided me with a loaner car until they can solve the issue.

If I could give no stars I would. The guy came out around 11 to change a wheel bearing. Said he had…read morea press. It took him until 5 pm to change it, but he forgot his essential wheel bearing tool the snap ring wrench. So he had to go get it and I had to send him money to get it with! Then he comes back and all I hear is whack! Whack! Whack! Whack! And I'm thinking is that normal? Well he pretty much ran away from the scene. My ABS sensor is broken now and o have no speedometer and I have a hybrid so I need that abs sensor!! I can't believe this guy is in business he must have paid for all his "five star reviews" there's just no way. He completely ghosted me when I asked him to come back and fix the busted sensor. Absolutely do NOT call this guy to break your car!

The project was to install a new headlamp assembly for my Lexus GS300 2005. First he quoted $300…read morefor the job and when I declined he lowered it to $200. It was a bit of struggle for him to take the old assembly and put the new one. On the road the left blinker is dead and I have asked him to fix it but he wanted to charge me more. I don't think this professional to charge more to fix a problem that have been caused by him. I will definitely not use his service again.

Great communication and effort !! I love this car dealership he was honest and trustworthy.read more

Warning to Carriers: Payment Refusal despite Proof of Delivery…read more I am posting this as a formal warning to all auto transporters. Our company, Mountain Transport, LLC, accepted a load for Wheels Auto Sales in Knoxville with an explicit agreement that we would be paid upon delivery. When we arrived at the lot to drop off the vehicle, no one was there to meet us or provide the payment as promised. Because we trusted they were an honorable, professional company, we completed the delivery and documented it. We have time-stamped, GPS-verified photos of the vehicle successfully delivered and sitting on their lot. Despite having the vehicle in their possession and adding it to their inventory, Mike and the management team are now refusing to pay the transport fee and are ghosting our professional attempts to collect. This is a clear case of theft of services and a total breach of trust. We have initiated a formal complaint with the Tennessee Motor Vehicle Commission and are pursuing legal action in Knox County. Do not haul for this dealership unless you get paid upfront.

Really nice and great people! Dropped off my truck to have an issue fixed and ceramic coated and…read morethey had it all done in a day and delivered it back to me!

Customer service is the absolute worst. Making promises they cannot keep. Promised a detail job,…read morepromised my glove box to be fixed it's still broken, and worse than it was before. I'm beyond pissed. After services, they had the nerve to ask me to not give below 5 stars!! How insane