Excellent experience buying a car here . Our salesman helped us for a couple weeks with trying to…read morefind the exact car we wanted . Kept in contact with us thru the entire process giving us updates along the way . Give this place a try if you're looking for a used car . They can ship cars from many locations to here. Ask for Korey. He was wonderful ! Took such good care of us .

From the owner: Enterprise Car Sales in Knoxville makes buying your next used car easy. Search our inventory of…read morecars, trucks, vans and SUVs with today's top technology and features, estimate your trade-in value and monthly payments, schedule a test drive and apply for financing and receive real-time options - all from the comfort of your home. Visit our website or call your local dealership to learn more.

Phenomenal in my opinion. Darion the shuttle man is my hero. He's so funny, caring, sweet as honey,…read moresmart, engaging, entertaining and the definition of a man. He waiting till I was inside before he left which was so chivalrous which we lack in this world. Best move hiring him. He NEEDS MASSIVE RECOGNITION ITS DUE TO HIM . The ride so smooth and safe. It was a joy and honor meeting a true god loving faithful man. Thank you Darion.

Great and fun employees, and a great experience all around! Thomas Loose was our salesman, and he…read morewas great! Couldn't be happier with my new GT!

Extremely deceptive consumer experience and documented service negligence at the Knoxville…read morelocation. I paid for a hardware computer retrofit (hardware 2.5 to 3.0) for Full Self Driving (FSD) on August 10th, 2026. During the installation, service employees told me my 12v battery needed to be changed in order for the hardware change to continue. The battery was just changed three months prior, but I told them to go ahead and change the battery so I could get the hardware installed. After the installation, I didn't have the ability to subscribe to FSD. After speaking with service staff, they said that I will receive an OTA (over the air) update to the car within 48 hours and then I would be able to subscribe. Also, that the car would need to be driven approximately 100 miles for the cameras to calibrate. I live in Virginia about 100 miles away (this is the nearest service center to me). So, I drove home to allow the car to calibrate the cameras and to download the OTA update. After driving home, and waiting the 48 hours, I never received an OTA update. I messaged Knoxville on the app again and they said they would look into it. This was on a Friday, so I waited until Monday to see if anything was figured out about why I wasn't receiving the update for the car. They had closed my service ticket, so I had to open a new one in the app in order to communicate with them. I eventually received a response from the Knoxville branch, and I was then hit with a surprise, unitemized $1,000 software fee to get FSD, even though I was not informed I would have to pay this. I was told by staff both before and after the hardware installation, that the only thing I had to do to get FSD was a hardware upgrade. When I escalated the issue, the Knoxville branch ghosted me. Eleven days after the hardware installation, I received a notification in both the app and the car's touchscreen that my 12v battery was degraded and that it will not receive any OTA updates until the battery was changed. I informed the Knoxville branch of this in the app, and they attempted to double-charge me over $200 for a replacement 12V battery I had already paid for. After intensive pushback, a mobile technician was finally sent out and confirmed in writing that Knoxville's physical labor actually broke my vehicle's driving safety computer (DAS ECU) and camera calibration matrix. Later, on 09/01/2026, the service manager called me and engaged in textbook gaslighting. They explicitly tried to rewrite history by claiming I was verbally informed of a hidden $1,000 software fee at the shop, even though absolutely nothing is itemized or disclosed on my written invoices. They are actively refusing to provide a $0.00 hardware remedy and a loaner vehicle to fix the physical damage their own technicians caused. Active consumer protection files are moving forward with the Tennessee Attorney General and the Better Business Bureau. A Federal Trade Commission complaint has been filed as well. Avoid this service center at all costs!

If Tesla has a weakness, it's the service. As I said in my initial review, the car really doesn't…read morerequire much service. I've had mine since 2018 and even after 100k miles, I've never needed brakes. Also, EVs generally need less maintenance (no oil changes, less moving parts). The main issue is professionalism. This is like walking into a pretentious coffee shop run by stuck up hipsters. Instead of being attentive and communicating well, they tell you very little. So, what might seem like a short repair could end up with them spending hours without telling you. Overall: they get the job done. But, it's not a fun place to go. Needs improvement.

David Householder was our salesperson, and he was outstanding. He was patient, responsive, and went…read moreabove and beyond to make our deal happen-- even taking calls and working with his manager on his day off. His level of customer service is exactly what you hope for when purchasing a vehicle, and we would highly recommend working with him. Unfortunately, our experience took a significant turn for the worse once we entered the finance office. Despite clearly and repeatedly stating that we were not interested in any extended warranties or additional products, Christopher Blais continued these options in an aggressive and unprofessional manner. His approach felt more like pressure than customer service, and the interaction became increasingly confrontational and uncomfortable. What should have been a smooth and positive closing process quickly became one of the most frustrating and unpleasant car-buying experiences we have ever had. The level of pressure applied in the finance office was excessive and inappropriate, and especially after our repeated refusals. If it were not for David's efforts, we would have walked away from the deal entirely and taken our business elsewhere. While we strongly recommend David Householder, we cannot recommend the overall experience due to the conduct we encountered in finance. Management should take this feedback seriously, as it significantly detracts from the dealership's reputation.

Truly at a loss. New service facility looks great, but…read more... Pulled my JEEP in due to an engine light flashing. They immediately let me know that they do not work on anything older than a 2010. Mine is a 2008. This is a Jeep dealership and refuse to service my Jeep. i am the original owner and bought from Grayson when they sold jeeps with a lifetime powertrain warranty. They did not recognize that. Never doing business with them again.

I was on a long trip from Louisville,KY. to Miami area and had a coolant sensor issue. I searched…read moreand found Rice GMC. From the time i entered my service advisor Teresa was so helpful and nice. She went to check the part and a mechanic Josh came on board to do the service. It was right at lunch break and Josh graciously said he would cut lunch short and get to work on my vehicle.He said it about a three hour job and i said well it gotta get done and they both could see the anxiety on me as they knew traveling. So i walked down the street got lunch and returned an hour later. 45 minutes after i returned Teresa came and got me and said it was done. I asked how did it get done so fast,she said Josh grabbed another mechanic and they worked on it to get it done and get me back on the road. I can say enough good things about Teresa and Josh!! Top notch people that have hearts of gold.

After being frustrated with service at the local Chevy dealer, I called my friend Marshall Myer at…read moreRice Buick-GMC on Kingston Pike. He showed me their new truck inventory and then I found a newer model used Suburban and we made the deal immediately. I had dealt with Rice once before on a bad computer chip, on a car I bought from the Chevy dealer above. The car was still under warranty, but the Chevy dealer wanted $200 just to diagnose the problem. I took it to Rice Buick-GMC and they fixed the problem, gave me a loaner car, and verified that the problem was a warranty issue with no charge. I came back to Rice again, and thanks to Marshall Myer, I am driving a late model Suburban replacing my 2000 Suburban that I got over 265,000 miles of driving. The experience was pleasant, reasonably priced and answered all my current needs

Wow! By reading the previous reviews, I definitely had a very different experience. Paul and Todd…read morewere great! I'm from Maryland and needed a quick service to my car. Made my appointment online. Paul met me and walked me through the process. No upselling which I loved. He said my car would be ready in about an hour. The waiting room was very nice and comfortable. Todd did the check out process. I had paid my bill online, so the process was quick and easy. He did give me a print out of suggestions of work my car needs in the near future. No pressure whatsoever!

Response to the first review. I was given a number to call, but it was busy; I tried multiple times…read moreand left a message, and my phone number still had no response or courtesy calls about my experience at the dealership, so again, my experience was not satisfactory dealing with Ted Russell Nissan

I had transmission issues with both of my vehicles at the same time. And both had the exact same…read moresymptoms. A mechanic that I use to service my cars (they don't do transmission) told me the best place (in his opinion) to take my van. The repair cost me $4500.00! Then it was time to take my truck in because I wanted to sell it, because since retirement I rarely drove it. But a friend told me about Mr Cool transmission repair (He loved their service and value) so I figured I'd give them a shot, as I felt the transmission shop I took my van to ripped me off. Long story there. So I figured since both cars had the same issue (stuck in second gear) that I'd be paying around the same amount on my truck repair. Then several days after I took it in, they called and I closed my eyes thinking another big bill. The receptionist said "your trucks ready, the total is $350.00 plus tax." I about fell on the floor. They did a great job, and the price was right! I only wish I'd taken my van to Mr Cool. If you have transmission issues, check out Mr Cool. They're VERY cool.

Ok. I have a transmission issue…read more Brought it in to determine the root-cause. They found an old (not cleared) thermostat problem that I fixed a year ago. It didn't totally close, thus not allowing the Cat o get up to temperature quickly enough. I replaced for $25 and 45 minutes, easy. Check-engine light disappeared. But obviously the code locked in. And also they said I needed a full replacement transmission. Which I don't deny may be required. , sorta. I am 71 years old, done professional car work since 17. The ONLY reason I am not doing this myself is age. But that said, before I would tear down anything I would already know what component is bad. A valve, cam sensor, etc. My symptoms are of a valve-body stuck valve, causing the clutch(s) to not fully engage. Thus I wanted a more concise explanation for why I should give them $5,000 - $6,000 to replace the entire Xmission. I really should have had a talk with the trained mechanic that could go into depth about the detailed reason it is giving me problems. But I got the worker at the register explaining the estimate to me. I have 100% confidence she has ZERO true mechanical knowledge/training past what to say. She should have called the Tech to talk to me. Had that happened I would have set an appointment to have it replaced. But given the weak thermostat ($330) ghost diag, I had zero confidence about the rest of their work. Reminds me of "give a kid a hammer and everything looks like a nail".

Me and my family have brought cars from Beaty Chevrolet for over 33 years, the service department…read moreis very important we have used Corey Kennard as our tech. for over 11 years he courteous professional & helpful does a a SUPER outstanding job taking care of our five cars. You cannot go wrong with using Corey best at Beaty service department . For buy cars at Beaty used Roger Williams he is the best been using him for 9 years. Cannot go wrong with buying from Roger. Charles & Johnnie Welch Lenoir City, TN.

I wanted to document and share an experience I had recently with the Beaty Chevrolet service…read moredepartment in Knoxville, TN. I had purchased my 2022 Trailblazer from them back in 2022 and had a pleasant buying experience at that time. I've been to the service department many times for oil changes and routine maintenance, and for the most part I've also had good experiences. But recently the check engine light had come on and so I first took it to my regular mechanic to have it diagnosed. He said the code was indicating the water pump was likely going to need to be replaced, and that this was a big job and an expensive job, and he said it's still under the drivetrain warranty. So his recommendation was to bring it back to the Chevy dealer, which is what I did. I made an appointment and dropped the car off and was assigned a service advisor named Kane. I had a pleasant conversation with Kane when I dropped off the car and let him know that I wasn't in a rush to get the car back but I would like him to keep me updated on it. A week later, I had not heard anything and so I texted the number that Kane sent to me to ask for a status. I didn't get a response, so a couple days later I called the number and asked to speak with Kane. I was transferred to his line and left a detailed message on his voice mail including my call back number. I got no call back, so after a week I called again and explained the situation to another advisor. He said he wasn't sure why Kane wasn't responding, but that he'd route me to Kane right away. Unfortunately, that transfer again went to Kane's voicemail, and I left yet another message for him that went unanswered. The next day was now September 16, which was more than 2 weeks since I dropped the car at the dealer. I called the switchboard operator and explained that I am having an issue with an employee named Kane and I needed to speak with his manager. I was put on hold for several minutes, and was surprised when Kane answered the call. I told him who I was and reminded him that I have left a few messages for him regarding my car. He immediately went into a rude, and even belligerent status, and started telling me that he texted me a week earlier to pick up my car (which was not true) and that I needed to get there and pay the 200 dollars and take the car. I told him that I received no phone call and no text from him and asked him what was done to justify the $200 expense. He said that was the diagnostic fee, no issues were found and they turned off the check engine light. I feel it is unacceptable to charge 200 dollars to simply turn off the light and I'm certain this issue will resurface again; most likely after the warranty period expires. Kane then very rudely reiterated for me to pick up my car, pay the bill and then promptly hung up on me. Wow, that is not the type of service I ever want to experience again. Not ever, not from any company. I contemplated refusing to pay that bill, but it's probably not worth 200 dollars to immerse myself into additional unwanted drama. I will never be back to Beaty Chevrolet for any reason. Not to purchase a car, and definitely not for service. The fact that the manager didn't want to hear from me and routed my call back to the service advisor is also unacceptable. If a company has an employee that behaves that way, a leader of the company has to deal with those situations. It's not fun to hear from clients that are unhappy, and it's not fun reprimanding employees that are not meeting the company standards, but it has to be done. I will share this experience with as many review sites that I can.

Amazing leadership team at Graham Motor Company, love my new car, thank you!! I recommend 100%!read more

I had a great experience with Graham Motor Company! Newman made the entire process easy and…read morestress-free. His communication was great, and I never felt pressured. I highly recommend Graham Motor Company to anyone in the market for a new car.