John Tigci is my guy!!! I bought 2 cars in the past year with him…read more Car#1 - I was particular in what I wanted and every other dealer I went to simply did not listen and wasted my time. John Tigci did not!!! He really heard me and showed me only what I was looking for AND I was there alone and he did NOT attempt to take advantage of that. He was very informative and made sure I understood. This is the first dealer that treated me this way. He is very knowledgeable and answered my questions with real answers, not just scripted ones. I could tell he was experienced and didn't play the "let me go ask my manager" game. Although my credit score was good, I haven't used my credit in 15 years which made me hard to find in their system. John Tigci was very patient. For this same reason I needed a co-signer, my dad, who lives a few states away. Neither one of my parents are good with online paperwork. John's patience were beyond what I would expect, better than mine would have been. He treated my parents with dignity and respect, not common in these situations. The vehicle I wanted got sold before I could get it. I was disappointed. John Tigci found a vehicle I liked better and I fell in love with it. I happily drove it for 7 months then got hit by another car which totaled it out. I went back to John, told him what I wanted (there were 3 I was considering) and he was on it! He was his usual professional, informative, patient and understanding self. He didn't try to interest me in anything I didn't want. This sale went quicker as I didn't need a co-signer and the system knew who I was. I'm just as happy with the second vehicle as I was with the first. Bot times John followed up after the sale a few times. He asked how the vehicle was, if I was happy with it and if I needed anything. His actions really showed that he cares about his customers and wants to do well for them. His experience, knowledge and patience as well as his incredible ability to really hear what someone is looking for is not found in most car dealers. When I'm ready for another vehicle, John Tigci will make another sale. I strongly recommend him for single women who do these things alone or anyone who just wants a straight-up honest guy to do business with without the scripted nonsense and push for a sale. I feel my happiness came first before the sale. John Tigci is my guy and I recommend him will full confidence to anyone looking for a vehicle. This is a Ford dealer. Neither of the vehicles I wanted were Fords but John Tigci made it happen anyway. With Gratitude, Rainie Dae

Great and fun employees, and a great experience all around! Thomas Loose was our salesman, and he…read morewas great! Couldn't be happier with my new GT!

RUN. RUN. RUN from this "company," that is actually just scam front. They will perform HARD credit…read morechecks WITHOUT authorization AFTER you inform them you do NOT want to do business with them. The business model of this company is low down payments, double the KBB value of the car, extremely high APR, $600 monthly payments, and the $3,000 extended warranty you WILL need because most of the vehicles on their lots have the check engine lights on or other dash lights on. Most of their vehicles are NOT as advertised. You are better off going to ANY other buy-here-pay-here business such as a mom-and-pop owned one with high reviews. The vehicle you choose will NOT last your 3-4 year term. This "company," is a total scam and only seeks to take advantage of potential buyers. The contact/communication and friendliness will cease once you sign the paperwork and or bring up any problems with the vehicle and communicate possibility of returning the vehicle. All-in-all, do NOT do business with this company. There are HUNDREDS of buy-here-pay-here in NE TN, this is one to be 1000000% AVOIDED! Shady and ready to scam individuals!

My husband and I had such a wonderful experience. This was my first time buying a car and everyone…read morewe worked with made it so easy and exciting. We worked with Ben, Zack and robin. They were all great and explained everything to us. If you are looking for a car, go see these guys! They are amazing!

David Householder was our salesperson, and he was outstanding. He was patient, responsive, and went…read moreabove and beyond to make our deal happen-- even taking calls and working with his manager on his day off. His level of customer service is exactly what you hope for when purchasing a vehicle, and we would highly recommend working with him. Unfortunately, our experience took a significant turn for the worse once we entered the finance office. Despite clearly and repeatedly stating that we were not interested in any extended warranties or additional products, Christopher Blais continued these options in an aggressive and unprofessional manner. His approach felt more like pressure than customer service, and the interaction became increasingly confrontational and uncomfortable. What should have been a smooth and positive closing process quickly became one of the most frustrating and unpleasant car-buying experiences we have ever had. The level of pressure applied in the finance office was excessive and inappropriate, and especially after our repeated refusals. If it were not for David's efforts, we would have walked away from the deal entirely and taken our business elsewhere. While we strongly recommend David Householder, we cannot recommend the overall experience due to the conduct we encountered in finance. Management should take this feedback seriously, as it significantly detracts from the dealership's reputation.

Hello I have bought 2 cars from this dealer and have had…read moregreat service in both sales with Carson and my sales person . Would recommend this dealer to others .

I was on a long trip from Louisville,KY. to Miami area and had a coolant sensor issue. I searched…read moreand found Rice GMC. From the time i entered my service advisor Teresa was so helpful and nice. She went to check the part and a mechanic Josh came on board to do the service. It was right at lunch break and Josh graciously said he would cut lunch short and get to work on my vehicle.He said it about a three hour job and i said well it gotta get done and they both could see the anxiety on me as they knew traveling. So i walked down the street got lunch and returned an hour later. 45 minutes after i returned Teresa came and got me and said it was done. I asked how did it get done so fast,she said Josh grabbed another mechanic and they worked on it to get it done and get me back on the road. I can say enough good things about Teresa and Josh!! Top notch people that have hearts of gold.

After being frustrated with service at the local Chevy dealer, I called my friend Marshall Myer at…read moreRice Buick-GMC on Kingston Pike. He showed me their new truck inventory and then I found a newer model used Suburban and we made the deal immediately. I had dealt with Rice once before on a bad computer chip, on a car I bought from the Chevy dealer above. The car was still under warranty, but the Chevy dealer wanted $200 just to diagnose the problem. I took it to Rice Buick-GMC and they fixed the problem, gave me a loaner car, and verified that the problem was a warranty issue with no charge. I came back to Rice again, and thanks to Marshall Myer, I am driving a late model Suburban replacing my 2000 Suburban that I got over 265,000 miles of driving. The experience was pleasant, reasonably priced and answered all my current needs

Wow! By reading the previous reviews, I definitely had a very different experience. Paul and Todd…read morewere great! I'm from Maryland and needed a quick service to my car. Made my appointment online. Paul met me and walked me through the process. No upselling which I loved. He said my car would be ready in about an hour. The waiting room was very nice and comfortable. Todd did the check out process. I had paid my bill online, so the process was quick and easy. He did give me a print out of suggestions of work my car needs in the near future. No pressure whatsoever!

Was asked to call about a resolution. The phone number provided was not correct. Seems that they…read morewere trying to make it look like they were trying to make it right. But didn't.

Fit me in their schedule, did a great job, a/c works great!!! They are friendly, honest, careful…read moreand skilled!

Ok. I have a transmission issue…read more Brought it in to determine the root-cause. They found an old (not cleared) thermostat problem that I fixed a year ago. It didn't totally close, thus not allowing the Cat o get up to temperature quickly enough. I replaced for $25 and 45 minutes, easy. Check-engine light disappeared. But obviously the code locked in. And also they said I needed a full replacement transmission. Which I don't deny may be required. , sorta. I am 71 years old, done professional car work since 17. The ONLY reason I am not doing this myself is age. But that said, before I would tear down anything I would already know what component is bad. A valve, cam sensor, etc. My symptoms are of a valve-body stuck valve, causing the clutch(s) to not fully engage. Thus I wanted a more concise explanation for why I should give them $5,000 - $6,000 to replace the entire Xmission. I really should have had a talk with the trained mechanic that could go into depth about the detailed reason it is giving me problems. But I got the worker at the register explaining the estimate to me. I have 100% confidence she has ZERO true mechanical knowledge/training past what to say. She should have called the Tech to talk to me. Had that happened I would have set an appointment to have it replaced. But given the weak thermostat ($330) ghost diag, I had zero confidence about the rest of their work. Reminds me of "give a kid a hammer and everything looks like a nail".

Just left Beaty Chevrolet. Absolutely the worst service....had an appointment at 7:30, arrived at…read more7:30 - at 9:25 am I asked for my truck back. It still hadn't gone back for service, and it was just an oil change and tire rotation, plus I asked them to check the brakes. The only thing I got? Sorry, we are slammed. Seriously? Then, don't overbook people if you don't have the right number of people to service them. Will not go back.

Absolutely horrible service & communication. Service advisor Tristian left me stranded when he said…read moresomeone would pick me up on lunch since he couldn't put me in a loaner yet, then when asked to speak to his management he laughed as it was a joke and was told he wasn't there. Was also suppose to get additional service and wasn't completed.

I have purchased many cars over the years, both from dealers and private parties and I have never…read morehad a buying experience as good as my recent purchase of a nearly new 2024 Mitsubishi Outlander PHEV from Matt and Merlin. I traded in my wife's gas-powered SUV and this is the first time we have looked into a hybrid, and everyone involved at Graham were wonderful, taking time to explain operations, scheduling a convenient time to drive down to Knoxville, and essentially having the whole transaction agreed to over the phone so by far the easiest delivery I have ever had. I highly recommend this dealer, even if you're not in the market for a cool Corvette, which is their specialty!

I just purchased my 2nd used car from Graham Motor Co in less than a month and everything went just…read moreas great as the first time around. They will always be our first choice for great quality used vehicles. If you are in the market for a reliable used vehicle with low miles and one owner with guaranteed market value and no over the top sales pitches...then Graham Motor Co is your dealership!!! Newman and Merlin are great at what they do and treat you like family! Don't wait, visit them today and tell them Brittney sent you their way!