I contacted this dealership indirectly through a third party website. The response from Harper…read moreMaserati was timely and professional. Impressed with the solid communication, I drove by to take a look at the vehicle of interest. While I did not end up purchasing the vehicle, the experience was overwhelmingly positive. The on-site interaction with the staff was pleasantly genuine. I even had other customers remark to me how happy they have been doing business with Harper Maserati. And the test drives were amazing! This dealership is now on my radar, I look forward to buying or trading with these guys sometime in the future.

My experience here in the beginning when I first made an inquiry was very positive, but as time…read morewent on and especially today, it's now very negative. I first made an inquiry on a Granturismo. I was told the car was available and proceeded to make an agreed upon deal for it. I had my credit checked and got approved for the agreed upon deal given. Everything was going smoothly and went as planned. As the days went on after approval, things started changing. Long story short, I was told my deal could not be made anymore out of the blue. I was essentially lied to. Their word and promises all changed last minute. This is a very sad, shady, deceptive, and poor way of doing business, and for those reasons, I advise you not to do any sort of business here because they'll 100% play games with you. This dealership does not truly stick to their word or promises and is not honest. I sent a few recent texts today in which I didn't receive any responses or correspondence from so that means I'm being ghosted, which is very rude, disrespectful, and unprofessional behavior. If you have a choice and especially from my recent experience here, do not do business with this dealership because it's not a good feeling what I went through and I'd hate for you to have to go through what I did too. Save yourself the pain and agony. How does someone not stick to their word is truly beyond me. I was not taken care of as I was promised I would be. It's unfortunate to know that in the end, this was the circumstance and what I deserved as a customer and client. No one cares at all to make any of the wrongdoing to me right.

Being forced to find a new VW service department for my vehicle since the Murfreesboro Volkswagen…read moredealership changed ownership and went down the toilet, I read many of the reviews for this dealership service department and decided to take a chance. I was pleasantly surprised. Everyone here has been courteous and professional. Service was completed in a timely manner by competent technicians who didn't screw anything up. The employees inside in the cashier and service area have all been excruciatingly considerate. I am tickled to have found a new service department for my Volkswagen. I cannot recommend them highly enough!

This dealership charged me $220 for an oil change and tire rotation on a 2024 4 cyl model…read more Outrages. I certainly will not be taking my car back to this dealer. Average cost at other dealers $150.00

I have had great experiences at this dealership and have purchased four vehicles from them in the…read morelast 20 years. I just bought a CX-5 and was very pleased with the buying process. Hunter Casto was my low pressure salesman. He was able to answer all of my questions. Additionally, I have been pleased with the service department that has kept my 2004 pickup going for 220,000 miles.

It was easy to browse without high pressure. Sometimes I enjoy just looking around the lot without…read morehaving to engage in a long conversation and waste my time or a sales persons'. It was clean and well kept and the people I did bump into were friendly and not too intrusive. This lot is like so many in that it's easy to drive around some parts but there are several dead ends when they have a full inventory. That makes it frustrating to drive through and get stuck or have to back up several hundred feet.

My mom (Linda Barker) has been widowed for quite some time now and going into a dealership to…read morepurchase a car has always been something her husband took care of. Trying to get my mom to go into a dealership to get a car was like asking her to jump into a U boat to invade Normandy (not going to happen). She has been riding around in an old 2005 Ford Focus and with each passing moment saying a small prayer that it will start and get her to where she needed to go whether it was a doctor's appointment, picking up the grandkids, or to the grocery store. Because I live in Florida and she lives in Tennessee I always waited on pins and needles to find out where she was stranded now. Recently her cars air condition went out and there was no way my 66 y/o mother could survive a Tennessee summer without it. My mom is on a fixed income with her retirement and pension like most retired Americans and was looking for something good on gas, low mileage, and that had some features she was looking for. She did not know where to begin so she came to me (her son that is over 500 miles away). I started to look for dealerships in her vicinity and found a car at your dealership that fit her needs. Trying to talk my mom into going to the dealership to test drive a car was like pulling teeth. She finally made it to the dealership and test drove the car I found and she immediately fell in love. The 2012 Hyundai Accent was head over heels what she was driving now. She spoke to the salesman and after much deliberation he said he would not be able to get her into the car for the price she could afford. When she called me to let me know the news it was as if someone had shot her prized horse. I sent an e-mail to Twin City Hyundai outlining all of her demands to include the features and price point she was looking for and immediately got a response from you (Frank Scialdone). After multiple exchanges of e-mails you indicated you were on vacation but would do everything in your power to make sure my mom walked away with a car. You were able to get me in touch with Curtis Gallagher who told me he would be waiting at the door if my mom decided to come back to the dealership. After speaking to my mom and letting her know that the team at Twin City Hyundai was going to do everything they can to assist her she threw her clothes back on and hopped in her car to head that way (again, praying it would start). When she got to the dealership she was greeted by Drew Schultz and they immediately went to look at the two cars she was in love with. After working with Martin Himes in finance my mom was told "Christmas came early" and she was the new owner of a 2012 Hyundai Accent. Every passing minute she was at the dealership she was extremely nervous but Drew Schultz helped calm her nerves as they spoke about the good old days with the Nintendo, Commodore 64 computer, and life in general. He treated my mom as if it was his own grandmother and that made me feel great. My mom drove off into the sunset in her brand new car (It was used and had 20K miles but brand new in her eyes) with a smile the size of the Mississippi River. I want to thank you for taking care of my mom and treating her like family. Sometimes selling a car isn't about making money it is about the pleasant experience the buyer has on the other side of the desk. I am very thankful my mom now has a reliable car that she can pick the grandkids up to take them to get ice cream on the weekends. Your team and your dealership is a blessing and I want to thank you for the bottom of my heart.

I was very disappointed with the level of service from Twin City Hyundai. After my husband and I…read morepurchased a car from them, they would not return my calls. BEWARE - they are all talk. Very disappointing experience.

What a great experience we had!!! Our salesman Daniel was wonderful! We knew what we wanted coming…read moreonto a lot And they had it parked upfront, ready for us to look at. Very smooth transaction from beginning to end Mike even was Wonderful when Daniel wasn't there to drop my car off to get the windows finished being tinted and the safety guards put on the edges of the doors. They even gave me a loaner to use While we waited till the next day! Even the finance gentleman was wonderful! I give this dealership a five star for everything they did for me and my husband. I would Recommend this Honda dealership over any other one!!!!

The service department is a rip off. Took my Pilot in to get checked out. Had the codes a needed…read morethe radio checked because it stopped playing sound. Was told diagnostic fee was $89 that they don't go by other codes their techs didn't pull. So gave her the codes we knew already so they'd know. Waited 2 hours and get called back. Tech says radio has "internal error" ... no kidding I knew that it doesn't work. Then told me they found the code I had given them for the cat error and said the tech said " internal error on cat". Are you serious?! They charged me $89 plus tax to tell me exactly what I told the service person checking me in. When I questioned she said they didn't do deep diagnostic cause I only wanted to pay one diagnostic fee then says they normally charge $89 per code, so it's not a single diagnostic fee. Imagine how many people they rip off with diagnostic fees alone! Literal waste of my time and money for nothing.

Ryan was a great help today, got me in and out quick even when i didn't have an appointment. Great…read moreguy

Extremely Disappointing Experience - Rude Sales Management and No Follow-Up…read more We visited this Honda dealership as we begin shopping for a new Honda Pilot. Our goal was simple -- to understand current pricing and trade-in value so we could compare across multiple dealerships before purchasing by the end of the year. Our salesperson was polite, but the sales manager, Joe Jemley, was shockingly rude and dismissive simply because we mentioned that we planned to compare pricing from multiple dealerships. He actually questioned whether they "wanted to give us pricing" on a car and refused to provide a trade-in value for our vehicle. His attitude throughout the interaction was abrupt, condescending, and completely unprofessional. After the visit, I reached out to our sales rep and asked for someone above Joe to contact me to discuss the situation. I was told the GSM, Trustin Hampton, would call me the next business day -- that call never happened. I then called the dealership myself and asked to speak with Joe Jemley's manager, Chris Denny, and was transferred to his voicemail. That call was never returned either. This experience reflects a complete failure of leadership at multiple levels. Joe Jemley's conduct showed a total lack of professionalism, and the fact that no one from senior leadership followed up only reinforces the poor culture and accountability at this dealership. We will not be returning, and we strongly recommend visiting AutoNation Honda or Rusty Wallace Honda instead -- their professionalism and customer service were exceptional and a night-and-day difference from what we experienced at Airport Honda.

I worked with Colton as my sales man and he was so amazing and helpful! Never pushy and put me in…read morethe perfect car for me! Mike with finance made the process so easy and explain everything perfectly to me, and over above and beyond for me to be in the vehicle I wanted. HIGHLY recommend Lexus of Knox.

Well I went to buy a car yesterday at Lexus of Knoxville. Found the car, drove it, liked it, sat…read moredown with super nice seasoned Salesman. Sticker price on web was listed, when we went to write up deal the dealership computer price came up and was reduced a little. Everyone excited now. Wrote up deal sheet, agreed to buy car with cash. No trade, signed paperwork, order some extras for car to be installed before pickup. Still excited! Salesman took the deal sheet to floor manager. Salesman comes back and tells me we have a problem. Sales manager comes over and tells me no deal they will not sell me the car because price in their computer was wrong. I had already bought car, WTH? Bait and switch begins. Tries to renegotiate price. I was not having it. Bad customer service and ethics. General manager would not accept their mistake. Total bad experience at Lexus of Knoxville. Only good thing to say is the salesman's was super kind and he tried to make the deal happen but his superiors screwed him over. Luckily I kept a copy of the deal sheet for proof if needed. Back to car shopping!

Kenny Cristillo is the man you wanna see if your looking for a new vehicle. He is honest and shoots…read moreit straight. Wife and I went in just to LOOK!! Well after the no nonsense and making a connection with us we bought not one but two new vehicles.

DO NOT GO BUY YOUR NISSAN AT THIS LOCATION…read more Deception, and double talk. I am truly disappointed. This being my 3 Nissan and owning them for over 20 years this dealership takes the cake. What might be a small issue to most but was a very frustrating ordeal in my case. 3 free Oil/ services were promised with a "end of year " promotion. No paperwork was given to me , what was stated "its something this dealership offers for their customers. " Surprise , surprise when I find out that is not the case. My vehicle was held hostage till I paid for the service that was supposed to be Free. Alot of double talk, and supposed misunderstanding it was a misunderstanding. Unreal, I should have known better !!! Get everything in writing !!!! Don't trust anything anyone says or offers.. Look at expiration dates and stipulations if they do.