I wish I could make a negative star rating.
Mike from White Mtn Pool, I hope this review / documentary sheds light on areas that you could professionally improve upon.(Lack of communication, lack of integrity, lack of follow through)
Much like the review from Rochester, I too needed a liner replaced on my pool for 2015. We called in mid March 2015. we were told we were 20 on the list and to come in and give a deposit, which we did!
Starting in mid April we called to ask when they thought they would be there. Early May we were told.
So we waited to mid May and called again. it was clear we had been forgot. no worries, stuff happens, but were told in 2 weeks... so we kept calling every 2 weeks, each time a new excuse, and then the same old questions about the size of the pool, and again told 2 weeks. Early June out of the blue we got a call from them asking our address again, it seemed they had a lost driver. So we gave them the address, and i work close to home so I ran out to meet the person. He was only there to take measurements, and literally told me he was too busy to answer any of my questions, that he was running late. Ok again we get it he was a man on a mission that day. I called the office to ask when we might see the real crew... 2 weeks i was told.
One week later we received a call telling us yet another person had been to our home to measure YET AGAIN, and they felt the pool wall had sustained damage and was unusable.
So it took a week to get a new quote from Mike. This is now Mid June!!.
The quote was to replace the wall with a used one he had in his "bone yard" and install the new liner. again he promised to sneak us in in 2 weeks because HE felt we had been treated unfairly. Couple of days later we came home to find the old wall and liner had been removed. Again I call to find out what was going on. claims it would be another 2 weeks before they could come back.
My wife waited until July 7th to call and ask what was going on.... Mike was not in the office that day and was told he would return our call. (Admittedly, she was probably slightly upset during her last phone call, but rude i doubt)
I got a call on the 8th telling me he was returning my wife's RUDE message, and that she had threatened to take her business else where, and that he was fine with that because he had "60 other people to take our place".
He offered to make it easy and mail me my deposit.
I told him I was sad that our loyalty and business had such a low impact on him and that I'd prefer to walk into his showroom and look him in the eye as I take my money back.
I can count on one hand, and still have fingers left on the number of product reviews (good or bad) I have written in my 40 years of life.
White Mountain Pool & spas service / installation department was truly that bad. I hold Mike accountable! read more
