I ran into an issue with my tire coming from Napa. My air pressure was off . I stopped in prior to searching through yelp for the best shops in vallejo. As I walk in some one was dealing with a similar issue and was told that the could not repair the tire due to the location of the damage. He was up sold into purchasing a new tire while I waited in line . It made me un easy because they really focused on the upsell. I was greeted and gave them my keys. Same issue I thought let's hope that can fix it. Nope . Offered me a 150$ tire. Wtf . I thought maybe they are being honest . But I trusted my gut and phoned a friend. I risked driving back home to Santa Rosa and stopped periodically to fill my tire. I get to the shop and he said the damage was fixable and charged me only 20$ I CALLED IN AND TOLD THEM THEY WHERE SHADY AND THAT THE POLICY THEY PUSH DOES NOT SAVE PEOPLE MONEY! read more

Checked my little 97' Geo Metro in at 11am for my free tire repair, rotatation, & fill. David, the manager, told me it'd be done in about two hours. Got everything fixed and left at 1:07pm. While waiting for my car, the place became really busy & i noticed a really rude/pushy customer giving David a lot of attitude. This customer held up the entire line too. Throughout the entire transaction David was pretty sincere and respectful. Great guy, pretty genuine, glad to see somebody like him managing the place. All in all, great service! read more

smooth process, the guys up front were amazingly kind and helpful. Had my alignment done here and my car drives so much better. They're busy workers but they handle everything with amazing care read more

All around service. I was lucky to come on a day when it wasn't busy so I was out of there quick. They are usually slammed. Decent prices. Take advantage of online specials and coupons! read more

all I can say is GO SEE DAVE!!! fast friendly service and they know there stuff. I needed tires on my 06 Chevy Colorado and not only did they set me up with the perfect tires for my truck but they gave me a great deal also. Thanks again Dave read more

i guess this place is good if you're willing to pay $25 to patch a tire. i classify that price as "ridiculously expensive," but i don't know vallejo well, and wheel works has a pretty good reputation for wheels. hence "wheel works." it seems they did a good job. i mean, after all, it's JUST a patch. the customer service was really good in spite of how busy they were on a sunday afternoon. i took the car in at 2:30 and got a call to pick it up at 4:51. not too bad, considering that they had 10 cars lined up before mine. i'd go back if i were ever stuck with a flat in v-town. read more

I had a very bad experience at this Wheel Works location. I had an 8:00AM appointment today for a Lifetime Wheel Alignment Service and spoke to a service representative named Ignacio. I purchased the Lifetime Wheel Alignment for my 2017 Lexus IS200t F Sport at Firestone Auto Care a few months ago. Conjunctly, both Firestone and Wheel Works are part of the same company. As a loyal customer for over 7 years, this is by far the lowest and worst customer service experience I had. The lack of customer service, treatment, and professionalism at this location is unbelievable. While speaking to the service representative, Ignacio, he had a blatant, unprofessional attitude towards me. While looking up for my records on file on the computer, him and his coworker were talking unprofessionally on another customers car being serviced stating verbatim, "Don't trust whatever this customer says because, it is full of B.S," while he is multitasking and looking up for my records on the computer at the same time. That raised my awareness and noticed the lack of professionalism in this location. It does not stop there, however, Ignacio started having a upscale, agitated attitude towards me when I advised him multiple times that my car was serviced by Firestone and I purchased the Lifetime Wheel Alignment (I advised him to look up my phone number or my mother's name and number). He contacted someone via phone to see if they could find my records. Sadly, did not find anything. And that's when things got out of hand where a point he trying to charge me for a Wheel Alignment Service with a "Smart" attitude, rude response. And on top of that, I needed to show a proof of my receipt that I have purchased the Lifetime Wheel Alignment. Till this point, I was really upset and not happy with the service at all and how I was being treated and had to take personal measures as a customer having every entitlement to speak what's right. Ignacio, making that probable assumption that I have not purchased a Lifetime Wheel Alignment on my vehicle or got it serviced before. Therefore, I went home and got the receipt, and came back to show proof that I purchased the Lifetime Wheel Alignment Service. But, how dare he staying verbatim, "Oh do you want to have your vehicle serviced now?" Absolutely not! How the way I was being treated as a customer and the lack of ethnic value and professionalism, I did not trust him to work on my vehicle and cancelled everything. Thus, filing a complaint to his supervisor. Nevertheless, as a military customer, Yelpers and people new to the area. Please be advised of this location and go somewhere else to get your tires serviced. Save your money and not spend it here and do not speak to the service representative, Ignacio. Bad attitude, bad customer service with him, and lack of self-integrity. We ABSOLUTELY do not pick up money on the street! We worked hard for every penny and still do not get any appreciation. I strongly despise people who do not treat others with respect and common courtesy especially for those that is currently serving in the U.S. Armed Forces both Active and Reserve. Bad business here and poor customer service. This Wheel Works location lost a fine, loyal customer. read more

Although I did not get my car serviced here, the customer service was outstanding. I was referred by one of the guys at Speedee Oil/Midas to come to Wheelworks to replace my two rear tires. Unfortunately, Wheelworks did not have my tires, but the gentleman helping me gave me the information for my tires and gave me phone numbers and addresses to two other locations that had my tires. He patiently explained and answered any and all questions I had and told me if any other place did not have the tires I needed, I could come by on Monday and he could order the tires for me. Great customer service and I would definitely recommend anyone to come to this place. read more

I've been here several times for questions, help, tires, brakes, alignment... these guys are always kind and helpful. They've taken care of my car efficiently and I hardly ever wait very long. I'm glad they are there! Once I had a flat and AAA put air... I drove over to Wheel Works and I decided to just get 4 new tires - I was off to work within an hour! read more

Made an appointment to get my breaks taken care of and my car was ready 2 hours later! Ignacio was amazing and very helpful. Kind, gave suggestions, very informative and a great personality - overall he had great customer service. He informed me that my tires need to be replaced as well and I definitely plan on going back to wheel works for this service. Thank you Ignacio and Wheel Works. read more

This was my second nail-in-tire incident while near Vallejo. Wheel Works staff is friendly and courteous, prices are reasonable and my car is always finished at the time promised. Such a pleasant surprise. read more

These dudes are so awesome! Everything was on point starting with the over the phone customer care. The dude I spoke to was so nice and helped me figure out the best option for my pocket and car type. I came in last minute about 15 mins. before closing. The boys got me in and out before they even closed!!! Thank you so much. When your car has a boo-boo? you're not so happy, but these guys make up for it with their genuine care. Thanks!!!! read more

I have been to this location a good handful of times for my car needs. In the past I did not experience outstanding customer service like I did this past visit. The new store manager was incredibly Knowlegable, funny and personable (He came from another location) and beyond helpful. When you're spending a good amount of money on unexpected car parts that need to be replaced it definitely makes it better when the workers are awesome! read more

Wheel Works gets the two stars for being open on a Sunday and for being able to get the tires I wanted the same day -- they were also friendly and professional. What's getting them dinged is 1) how slowly the work was done (I was there from 11:15 until 1:15) despite my having made a specific appointment; 2) the lack of communication about the testing results and 3) lack of any free maintenance services such as free repair or rotation, which is offered by Big O and Les Schwab. The lack of communication is a concern because, when I got home and studied the paperwork, there was a cryptic notation about "new rotors per (illegible)." I've no idea what that's about or what they're suggesting I do, and no one ever mentioned it to me while I was in the shop. In the same way, while I was shown the test results indicating the need for alignment, I was not provided with any results showing the alignment was now in place after their service. I'm left with a bunch of questions that I'll need to go back and ask. Also, they didn't stamp the receipt, as required for the warranty, so I'll have to go back for that, as well. On the available service, I used Wheel Works because I needed to get new tires immediately, and they were open. In future, however, if I can I'd prefer to use Les Schwab and take advantage of their ongoing service and support when tires are purchased. Nice guys, good stock, open when you need them, but more communication, education and service would have made a very big difference. read more

Fixed my tire quick for $30. Had a nail in my tire. I'm happy they were open on a Sunday.

First a. Foremost I'm a master ford technician I'm on vacation and had two tires blow out I didn't want to have my car towed all the way to my shop so I thought I'd have them do it. After having my tires mounted and balanced I had a bad shake throughout my whole car I called and wanted them to re balance my tires and the tried to blame them on my other from tires. I didn't feel like arguing with them so I just took my car in to my shop after pulling the tires off I noticed they putt about 4 strips of weights on both sides of each rim. I had to re mount my own tires and re balance after my car drove like normal. Never going back here again read more

Terrible. Absolutely terrible. I was there at 11 a.m with a appointment for a vehicle inspection (user driving service). They didn't even move my car until 1p.m . I can tell these jerks didn't take my service seriously because they were only receive $20 for the woek. But they took other customers furst. I will NEVER EVER come back here, and I suggest you don't either. Unless you want you time wasted and treated like a second class citizen . I hope the owner reads this because he should fire everybody, and start fresh. David at the front desk doesn't know what he's talking about and doesn't take you seriously. Excuse my language but f*** you guys read more

I had to have my brakes replaced. I decided to take my car into the Vallejo Wheel Works since they use Wagner brake pads and not the generic brands that other shops use. I made an appointment to make sure that my car was seen and completed on time. Wheel Works will give you a 10% off coupon if you make an online appointment. I was greeted by the service advisor, Dave, and he took care of my check-in rapidly and friendly. He listening to my concerns and I felt confident that my repair would be done correctly. They called mr back within an hour to let me know what they found during their courtesy inspection. They advised me what needed to be repaired and didn't try to sell me services that I didn't need. I really appreciated that and didn't forced into getting things that I didn't want to do know. I car was repaired within a couple of hours and gave me multiple discounts with my coupon. I saved quite a bit with these discounts. Wheel Works even showed me how bad my brake pads were even though I didn't request to save them. All the other shops I have dealt with, in the past, would not show me or make me feel like I am troubling them. I know shops are required to provide the customer with the replaced parts upon request, but this experience was much better. I will definitely plan to return to this Wheel Works for my other minor car repairs. read more

Although this happened a year ago, but I just recently joined YELP, therefore, I will tell my story; I used Wheel Works when I had a flat tire, in the begining, the customer service rep was extremely friendly and accomendating, he assured me that my tire would be patch within an hour, this was 9:30 a.m. when I brought my car in, he said to come back at 10:30, he would have it ready, I was very please with his smiles and good service, I went back to picked up my car at 11:00a.m. to picked up my car, the same person came out and I asked if my car was ready, he said no, there was a few people ahead of me and that they had an appointment before me, he has not mentioned this in the begining, so I asked when I can expect my car to be ready, he said about 3:00, I was so upset I didn't even patch up my car, I took my car to BIG O instead, they had it done in an hour. This wheel works place is full of shit, the person represented the place, he is all fake and stupid. I will not recommend this place to anybody. read more

This place is so slow. Came on a day when there was three cars being worked on when I arrived and only one person waiting ahead of me, I waited 30 mins for my car to be touched. They had two docks open. They all had lunch while I waited for someone to even look at my car. They took forever to replace my tire once they took my car in. read more

I have to change my ratings, due to my recent experience. On November 11, 2018, I went to Wheel Works get an oil change. Adding that I had an appointment. Firstly, I got there and was told that others were able to have there car serviced before my car, because they have an appointment. I had to say" I also have an appointment." After checking the system, he apologized and began to check me in. I gave the manager my car key and left the store. Did some walking around that area getting lost. Came back 3 hours later went to the counter to inquire about my car. I'll was told that the car is ready to drive off. I paid for the service and left with my car. On December 5, I was riding pass a mechanic who heard a lifters tick. The mechanic ask me when the last time I received an oil change. I stated " before Thanksgiving ", he stated that the car sounded as if I was overdue for an oil change. That same day I had an school exam, so I had to put emergency oil in my car, so that it qont blow my engine. The next day I had my car awrvced and discovered that my car was not serviced by Wheel Wirks when I went to them and paid for that specific service to be rendered. Be very careful with Wheel Works women SPECIFICALLY read more

Bought tires from here hoping to have them mounted, balance, and aligned. They told me it would take an hour and a half for the job and they would call me when the job is finished. 3 hours past and still no call. I drove to the shop and the job was still not done. I was told that my 235/35-19 tire would not fit my 19X9.5 and they didn't want to take the risk. Took the tires to Adam's tire shop and he had no problem with mounting the tires. I watched the tech mount and balance and no special procedures were done to mount the tire. Mind you, I am also a tech so I would know what needed to be done. I am never going back to wheel works. read more

Absolutely terrible service! We rolled in with our shuttle bus, and the people working did not even take the time to look at our tire, instead they just denied us, and continued eating their lunch. Mind you, we had another tire replaced a couple days earlier at a smaller shop, with a regular jack, and everything worked just fine. At least have enough respect to put down your sandwich and look at the tire... read more

I use to think that you couldn't trust car guys and after this experience I know for sure you can't!!! I needed my brakes done and they said they could do it for $500!!! They said I needed new brakes and rotors....but I knew I didn't need rotors!!! So I decided to get the parts myself and have my brother do it....I only spent $118 for everything!!! I wish I could give them no stars!!! read more

Katelyn is great, she is very helpful, knowledgeable and provides top notch customer service. She put me in the best mood when I was struggling with car repairs, I will definitely come back. read more

Do not go to this location unless you have all day to just sit in the lobby. I had a nail in my tire and it took over an hour not because it was busy but because the workers all move slow as hell. They walk around like they hate their jobs and don't want to be there. No smile, no I will be right with you, nothing. They walk around almost as if they are in a zone of why are you here? Or why do I (the worker) have to be here. The owner should evaluate the staff and get people in that enjoy what they do or at least act like they do until quitting time. $30 plus dollars for a nail? So not worth it!!! But because I had a long drive ahead of me home I had no choice.. Locals, spend your money else where! read more

Zach convinced me to come back to give them another try.. I must admit it was a much more pleasurable experience. My car was fix at what seems to be a reasonable price.. The only negative thing is they take forever.. My car was there 8 hours that's the only reason I didn't give 5 stars. Just like with any other business they should take the appt first and walk in second.. Other than that I'll be back to deal with Zach when I'm able to be without my car for the day.. Thanks Zach! read more

They always treat right here. Prices are good. Waits can be a little long of you don't make an appointment online.

GO AT YOUR OWN RISK. I was expecting a lot more after an earlier visit to fix a leaky tire. I made an appointment for a Saturday along with a quote for 4 new tires. When I got there they didn't have the tires. They had 3, no 2 other tires that were of course more expensive. I made another appointment for the following Sunday for the other 2 tires I heard them order. I assumed they would hold them for me. No, I got there Sunday and they were gone. On top of that one of the new tires is leaking, they broke one of my hubcaps and 3 of 4 valve stem caps are missing. Wait there's more. They didn't honor their 59 minute quick tire install. It took 90 minutes for 2 tires. I got the hazard warranty free for 2 tires ($29). I should have got $59 back and a free oil change. Very disappointed. I won't be going back to this location. read more

Came in at 230pm , man at register stated to come back 2-3 hours for a tire patch due to nail on the tire. They had 2/3 cars ahead of me. I said ok ! Called at 515pm when I got off work at Kaiser called them they told me they couldn't fit me in today. What ? I'm so confused, they now stated they had 7 cars in front of me & wouldn't be able to fit me in at all. Wow if I would of just left my car at least it would of got done. Now I have find someone else to fix my tire. They should of told me this at 230 so I could of been looking for someone to fix the tire soon as I got off work! Poor business this place & if there was a no star I would of gave them zero star. read more

I am extremely dissatisfied with the customer service here. First off I made a call a week before and talked to someone who worked there to make sure that they could align my car to certain specs that weren't the same as factory, the person I spoke to said that would be no problem at all and quoted me $110. So I waited all week for my appointment so excited to get my car finally finished and ready for the track. Then when I get there I explained to the guy at front desk that I had made an appointment and these are the specs I wanted. He said "we only align to factory specs"... What did I wait all week for! He said, if I want my own specs that they'll charge me $250! That's ridiculous! I said it's only a little off from the factory specs and I have them written down here it should only take a few more minutes, he said nope we only do factory specs. Not even a sorry or anything. Thanks for nothing! read more

i highly recommend u guys do not go to this place coz this teller/mngr is disrespectful and will rip u off... rating for this business...ZERO star (force to click 1 star due to my review wont go thru w/o) 1st incident (sometime yr mid 2011 or early 2012...lost my detailed report), came for warranty to request rotation & balancing. mngr said u hav to wait approx 2 hrs... told him ru kddng me, wait for 2hrs but theres only 1 vehicle in svc & has 3-4 technician in 1 car, y not get 1of3 or 4 tech to svc my vehicle . i drove off. 2nd incident (02/12/13) came for warranty to request rotation & balancing. but rejects to service my vehicle due to tires already worn out and needed to b replaced... i wont fall for your tactics & try to sold me a brand new 4 set of tires again. will never go back to this place ever again!! read more

Great service! great team! took care of me more than once! glad to bring them more work! Talk to DAVE when u got down there, he helped me an made sure I was a satisfied customer! Thanks man!! read more

Today Monday 8, 2015. I have my car inspected at this particular shop and I didn't want to have any other service the mechanic scratch 2 of my wheels center cap. If anyone don't want to do any service they don't have the right to destroy customers property, I did got mad because my son polished the wheels yesterday and I am 100% sure they where fine. read more

Not going here anymore. Surprising after over a decade of service. Bought new tires on their advise. At end of appointment Came to me and convinced me that someone else had done broken a bolt and they didn't know how the set up was behind the wheel so I'd have to come back for a possible 4 hour appointment while they figured it out. I went to my mechanic and learned they cross threaded the nut - not an uncommon mistake and since they had the wheel off why did they not just fix it? So here I am with new tires and a busted bolt and how could I trust them to even rotate the tires? No offer to fix either when I called back to explain my cancellation. They used to be good and a bustling business. I'm saying why but I'm sure many customers just quietly left. read more

Amazing. Good price and they quoted me a longer wait time but they got it done expeditiously while short staffed. They deserve this five star. read more

Great people, great service. Ignacio and his crew helped out in a big way on our way out of town. They were busy and were able to still fit us in. He explained everything in detail and didn't use any jargon. Don't know what the last guy was talking about, ignacio is great. Thanks to Jay and Balt who helped me out in the past. Keep it up wheel works read more

The guys who work in the garage are very courteous and friendly, but the old man who mans the sales desk is one of a kind. Doesn't seem to care if he gets a sale or not. Buster! read more

January 31, 2016 We received Professional guest service from Gary, he called when our car was ready, made sure we understood all the order notes on the forms. Darion, was our Tech and also only nice words for both of them. read more

This review is entirely my experience with customer service as opposed to the quality of the work. I assume the quality is ok...but the customer service..wow...just wow. I got my tire wall punctured and need to be fixed, amd to make matters worst I was 10 miles from home. Being not in the best of moods I wasn't particularly chatty. When Kaitlyn, the customer service representative, stated that it will take five hours to fix the tire I did a double take, and on top of that proceeded to tell me how they are staying after hours to do the job. Fast forward to 6:30, when they claim it was going to be done, it qas still not on the rack, I waited. It took until 7:30, and when Kaitlyn got the paperwork, Ryan the other customer service proceeded to tell me how he didn't appreciate my attitude. After a few words, he called over Ray V, who identified himself as the store manager, he apologized profusely, while Ryan continued to yell at me. After reading other reviews I am pretty sure another reviewer had the same problem with both Kaitlyn and Ryan. I will now complain to corporate regarding this interaction. read more