For a girl who sometimes (and that means a few times a year) hits curbs, Sean is the person to call…read moreto fix it! He has done my rims on multiple vehicles at this point. He makes them look brand new within a few hours and affordable pricing. Highly would recommend for any rim services.

Wow. Just got Tesla back and can't tell the difference between the wheel Rimshine just fixed and…read morethe new one bought from Tesla! Got two wheels fixed after demolishing them parallel parking downtown. Third wheel was replaced by Tesla from an insurance hit-and-run repair. Very pleased w high-quality fix and easy in/out.

Quick and easy! I came in for tune up and they started…read moreworking on my car right away. It only took around 45 minutes. I'll definitely return if I need any service done in the future!

If I could give them an amazing I would! I brought my Land Rover in because the check engine light…read morekept going on; I ran a diagnostic and it was something with the fuel rail/line. Sounded pricey. I ran it over to BAW along with a set of spark plugs I got direct from LR (I thought I could change them til I couldn't figure out how to d/c electrical). He replaced plugs, told me my brakes were corroded w photo. Also, what was causing engine light. Surprise! The fuel line, which on a Rover is the whole flippin' system. We did brakes first, then the fuel system. I'm SO HAPPY! She's better than she's been in ages! I can be pretty tough to please and I'm giving Jon and his place two thumbs up. Plus, it's super important to support locally owned shops. Yasmin in the office is great too. Stop by!

Efficient, kind, inexpensive. Everything you could ask for! Jonathan (the salesperson) is awesome…read more Thank you guys!

Can't tell you how appreciative I am of the kind customer service! I prepurchased tires to take…read moreadvantage of a buy-3-get-1-free deal. I bought the wrong size (likely my fault!) and they handled it quickly and with ease and kindness. Still completed the job same day, and they were so honest and the new tires were actually less expensive. Also, the complimentary Lyft service was an amazing and easy to use surprise. Would absolutely recommend Sullivan!

Professionalism bar none! After going to the "other" chain guys (and regretting it a few times),…read moresomeone recommended Direct Tire in Watertown. I set up a time, I was greeted nicely (for a change) and the service provided was beyond my expectations. I even saw that they had even washed my windows and all 4 wheels before giving me my car back. It is nice to deal with someone, that appreciates their customers! Thank you Susan!

Another visit to Direct Tire after Jack Madden service failed me... I needed an oil change, brakes,…read moreand a tire rotation for a vehicle on its last legs. I explained the situation to the sales associate and they both listened and understood. I figured I was looking at between $500 and a grand all told, but they called back after the service with news that the brakes were warped but had plenty of pad so they hadn't done anything per my request. Also rather than doing the tire rotation to swap my spare for a slow leaker they just fixed the leak and didn't charge me for it. Oil change and service? Just over $100. I left a thank-you tip for the tech who comped the $40 tire fix because no matter how cheap I am on a car, labor ain't free and these guys did me a solid. So, as usual, highest marks. These guys are the finest kind.

The absolute best mechanic in the Brighton area. John and his team are the ultimate professionals…read more They can fix any automotive issues, and are extremely customer service friendly. Pick this as your place for all of your automotive needs.

I went for an oil change and to have my brakes looked at (they were squeaking) and rather than…read morereplacing them and charging me and arm and a leg, the mechanic was honest and said that although they're "noisy," they have over half of the pads left on them. "No need to replace them yet." I LOVE that he was honest. I was expecting to pay several hundred dollars and I only had to pay for the oil change. That is excellent service, in my opinion.

Took 3 and a half hours to get tires changed. Workers are incompetent and try to upsale. Take your…read morebusiness elsewhere this establishment is a waste of time.

I found this shop when I failed the emissions section of my annual inspection, and I chose it…read morebecause it's a state-certified repair shop. I was a little nervous about using a new shop, but my fears were immediately allayed. I called for an appointment and got one the very next day. A few hours after leaving the car, I got a call explaining what repairs were needed, and also what maintenance was recommended, with a very clear explanation of both, and a price for each. The repairs were completed the next day. Everyone was friendly, helpful and efficient, and I was delighted to learn that Sullivan Tire is an employee-owned business. Then it got even better. My check-engine light came on again, after just a few miles of driving. I called the shop and again, I got an appointment right away. They addressed the problem immediately, test drove the car, and had it back to me within a couple of hours. And there was no charge. This is my garage from now on!

First I found them online saying that they offer free brakes check. I recently bought a used…read morevehicle from a dealership. It passed inspection. Every time I pressed on the brakes. I heard loud noise. I took my car to VIP for the "free brakes check". While I was explaining the situation to a man at the front desk. Leroy was also there. He stood up and gave me his business card and told me that he is the "super star"(so childish). Then he told me that there are "free" and "paid" brake checks. The free one is just a simple visual check. The paid one is just for them to look deeper. I said I just want the free brake check since the car passed inspection 2 weeks ago. After he looked at my brakes, he said everything was ok. He simply explained the health of the brakes to me once. I asked him if he could repeat one more time so I can write down the details. He refuses and said, "I only said it once". I was shocked for his attitude. I really don't like this type of customer service. He is just too lazy to do anything. Just sitting there and playing with his phone. Claimed to be the "super star". This is ridiculous! People need to grow up.

I brought my car in to have the exhaust system repaired. Mike greeted me and got me checked in…read moreright away even though I didn't have an appointment. The system needed to be entirely replaced. The reason I trust that to be the truth is that he invited me into the garage to see the damage for myself - it was completely rusted. Throughout the progress of the work Mike and the mechanic, Leroy, were respectful and communicative the whole time. They told me what they were doing and how long it would probably take. They were able to get the necessary parts and complete the job the same day. I will be going back whenever I need more services on my car.

I had my one of tires sipping air, and I had patch things up making the payment. Nevertheless, it…read morestill experiences same problem. So, when I took the car back after, and they found that do the proper job making me to go there again with the same headache. Definity not a group of tire experts.

I waited more than an hour and a half just to receive an estimate for a multipoint inspection that…read morecost $50. After such a long delay, I expressed concern about the wait time, and was then presented with a long list of recommended repairs along with a very high estimate. Based on this experience, I felt the customer service and communication could have been much better. The process left me with the impression that the focus was more on upselling repairs than on clearly explaining the vehicle's actual needs. I hope they can improve transparency and respect for customers' time in the future.

We were on a road trip to MA when the check engine light suddenly came on in our car. The abs break…read moresymbol also lite up! Ohhhhh, the panic and paranoia that ensued after! On a Saturday morning, we went looking for a few mechanics which were recommended to us. To our surprise, they were all closed on Saturday, and we were told to come back on Monday. We couldn't wait until Monday, so what did we do? We did a Yelp search, of course! Yelp to the rescue!!! The #1 business to appear after our Yelp search was Tony's Auto Service....they have a 4.8 Star Rating! Come on now, an auto service establishment with such a high rating?!?! The New Yorker in us were very skeptical! But we were in a bind, and time was ticking away, so off to Tony's Auto Service we went....it was only 5 minutes away! Yay! So we get to Tony's, and we're told that they're very busy and they can't look at our car right away, as there were two customers ahead of us. They said to leave the car and to call back in 2 hrs. We very cautiously left the car, and went to walk around town and have breakfast. In exactly 2 hrs, Tony called us and said our car was ready! He said come back and we'll discuss what the problem with the car is. We braced ourselves for what it would cost to repair the car. We also braced ourselves for the possible song and dance about what the problem was. Well....imagine our surprise when Tony told us that the problem is NOT an emergency, and didn't need to be taken care of right away. He told us exactly what was wrong, how much the parts would cost, and how much it would cost to get fixed. He gave us the ok to drive back to NY, and advised us to see our own mechanic whenever we got home. What?!?! As out-of-towners, we're not going to get ripped off?!?! Not only did we NOT get ripped off, Tony said there is NO CHARGE for the diagnosics! Now THAT is definitely 5 Star worthy!! We appreciate Tony's honestly and kindness so much. What a nice surprise. There really are honest mechanics still around! Thanks so much! Needless to say, we highly recommend Tony's Auto Service and recommended it to our local relatives. Business cards were taken and handed out!

We go to Tony since we arrived in Newton 8 years ago and we deeply appreciate his services!read more