I've been to several dozen Whataburgers and this one is by far the worse. Placed an online order and waited in the curbside space for over 45 minutes and never had an employee approach. Left without my order. No refund or cancel option in the app, so I'll contact corporate for a refund. While waiting on no one to show, watched the drive thru line move at a snails pace. You can definitely tell this location doesn't care about working with a sense of urgency. Hell, they probably read these, laugh, and then don't get back to work. Go anywhere else for food. Seriously, anywhere. read more

Drive thru is 45 mins to hr wait, this location doesn't accept online orders, and they mess up orders constantly. This WB needs to shut down. read more

Both times I got this to go. It was a great burger. I had eaten there in TX near Houston and it wasn't so good. But this one, I could tell this was what the burger was supposed to be. I had to have it again the next day. read more

Pathetic excuse for management. Chaos and filth. Completely unsanitary. I observed someone pick up a door dash order. He brought it back 20 minutes later and told them it was the wrong order. The guy at the counter just gave it to another door dash delivery guy! God only knows where the food has been much less it was clearly cold by then. Drink cups were sitting on the counter with melted ice. The cups sat there for the entire 40 minutes it took to receive our order. I spoke - KINDLY to the manager and asked how much longer we'd have to wait for our food - after 20 minutes of waiting. She asked for my receipt and took it...never saying a word to me. 15 minutes later I asked for a manager and she told me "can't you see we're busy?" The health dept should come in and see this hot mess. Corporate needs to rescue this craziness. Miramar Beach needs this restaurant and the thing is - if they had good management, they would be one of the most profitable restaurants in the fleet of franchises. Sure, they are busy now, but if they actually had some organization, they could make bank like never before. read more

Crispiest glass of water in the whole state of Florida. Go Gators! Yeehaw! I went here with my sister and the website doesn't lie. It for real busts read more

Always a good idea to stop at Whataburger. Did some shopping across the street at the Silver Sands Factory Stores. Wanted to find something to eat that was reasonably priced and tasted great. Cedric helped us with our order and was very accommodating. Food came out quickly and was fresh and hot. They recently installed new furniture and told us that they are planning to add outdoor seating. As I said before, Whataburger is always a good idea! read more

Whataburger - Fast Food Near Me - Sandestin, Florida

The food doesn't disappoint and it's doesn't break the bank either. Employees are very friendly at this location as well. read more

The food was great, definitely better than my Whataburger at home. I'm mainly reviewing because the customer service was incredible, especially Josh. He was great and kind to everyone in the store and he made my day! Honestly a great experience. read more

Whataburger? More like Whatashit I took after leaving here. I swear it came out like lava. It hurt. Also the cashier was sick. I don't remember ordering a side of influenza with my burger. Hopefully the next time I come here I'll be drunk, then the food will be good. read more

Josh has got to be one of if not the funniest customer servicer i have ever met. this is 100% the best whataburger i've been too. If you ever do see josh you guys better fill out his survey and tell him to pull out some jokes (that's if he hasn't already) hope you end up reading this josh and you definitely deserve this review man! great job and delicious food, FYi i love the cape! read more

This was a nice burger joint. It was pretty crowded, but what do you expect in a beach city?! We had a bit of a wait, but the food was well worth it. Plenty of choices to choose from and easy on the the pockets because they had some deals going on. My husband adores this place, so I know we will be returning! read more

Whataburger - #1 Meal with cheese - Fast Food Near Me - Sandestin, Florida

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Rediculous long line. Was in line for an hour for a one lane drive through. Then, the window person copped a tude. Staff your kitchen. Train your employees! read more

Their online pick up is a disaster. Don't do it. Our food was never brought out to us, doors were locked and phone wasn't answered. Drive thru was wrapped around the building twice. This is why I chose to order online. read more

People complaining about the wait. Okay. Take your sorry ass to one of the nearby restaurants and wait the same, pay twice as much, for half the quality read more

This was my first Whataburger experience. I was excited to try it because we don't have them where I'm from, but have heard the hype. I ordered the Whataburger meal. The fries were delicious and better than most fast food fries. The burger was good, but didn't realize it only comes with mustard (my bad for not reading the menu). My main reason for just 3 stars is the slow service. We waited awhile for our food to be brought out. It wasn't as exciting as the hype, but still better than your average fast food meal! read more

Do not ever go to this "fast" food restaurant. We ordered our food for curbside pick up and paid for it online. Had to wait In the drive thru line for over 2 hours to get our food. We would have just left if we thought we could get our money back. The food was lukewarm and the burgers were not that good. Won't be visiting another Whataburger. Also the employee at the window didn't even apologize. He simply said that they didn't have enough employees to man the curbside pickup. If they didn't then they shouldn't take orders that way or post a notice on the door. read more

Guys, trust me, do online curbside pick up! It's worth it; the line can wrap around this place often! Parking is a little nuts, but I ordered online and it was ready in ten minutes. Pulled up, they came to the window, came back with our drinks, and then our food a short time later. read more

Absolutely ridiculous...If you stop taking orders at 9 then change your hours from 10 to 9. You cannot go in and order because of covid. Whataburger closes at 9, not 10 like they say on their website. Ridiculous. read more

Not a good experience here. The food was just ok though that's expected of any fast food place, but the worst part was when I went to pay. After waiting over an hour I pull up to the pay window, waited a few minutes and nobody opened it or even came over to get my card so I assumed I needed to pay at the second window. As I'm pulling up I have some guy come out and tell me I need to back up to the first window to pay. There's a huge line of cars behind me so I don't understand how this person thought that was possible. As I explained that I couldn't back up he kept interrupting me and just telling me back up over and over again so I tried! Of course I have the person behind me honking at me backing up in a tight drive though. So the guy then yelled at me to get out of the car and walk back to the window to pay, mind you it POURING RAIN. I asked if he would just take my card for me and he refused so I just got soaked for some pretty underwhelming food. read more

Long long lines, not open inside. Line too long. Not open inside. Why lines so long? Why not open inside? Me no likey long lines. Me wait long time for food. One star for you... read more

This establishment can absolutely kiss my grits. We visited from up North and a group of us all wanted to try Whataburger for the first time. We ordered online because there was alot of us (about $200 worth of food). Well we decide to run to the grocery store across the street and about an hour and a half passed from when we ordered our food. We get there and 4 of us approach the pick up counter. We were standing there for 10 mins before someone finally approached us. My first question, why was there only one person working the cash register? This establishment is located in a very dense tourist area. It's not breaking news when it gets really busy. We placed 5 orders separate (different cards) all under the same name. The man at the register, Cedric B, insisted that there was only 4 orders and ignored us because he "had customers in line." Well, what the hell are we? We just ordered $200 worth of food, so we are expecting that you treat us like everyone else and help us figure out why your computer is only showing 5. At that point in time, Cedric was being rude and our patience was getting really slim. Earlier that day, we encountered some rude tourists that were harassing us. Our day was absolutely down the gutter and we were all drained. We wanted food and tried to enjoy the rest of the night. We were all tired and did not have the energy to pick a fight with this guy. We called the manager that was working the line and explain everything that happened. She was calm and collect even though it was obvious that she was panicking and trying to maintain order of business. She finally confirmed that she had the 5th order and continued to go back to the kitchen and help out. She was polite and patient. Meanwhile, Cedric B was popping jokes, and claiming that "corporate" stopped by earlier and congradualted him on such wonderful customer service. He was getting really mouthy with us and I was getting my bubble popped. He also decided to walk around the restaurant and try to talk to everyone and make side comments about us. He caused a scene big enough for the people around us to see. Someone later came up and told us how long they've been waiting for their food (over an hour) and how annoying/rude this guy has been the entire time. News to you buddy, I worked in an scratch kitchen establishment for a hot minute. I know my ins and outs of the service industry and food prep. This isn't my restaurant or my employees (sure hope to God I never have such incompetent employees) so I couldn't tell him to do his damn job. You really can't make this stuff up people! I try to be as considerate as possible to all service workers because I've been there! But at a certain point, you need to know when you are in the right and in the wrong. We have never experienced such disrespect and arrogance. I will be contacting corporate to make sure that Cedric B gets his cookie crumbled read more

Their food is great and the drinks are great. The food taste good. The best cookies! Great for kids and teenagers. Decore is very nice.

Everything was delicious as always! We had burgers, fries and shakes. The shakes were amazing! Everyone loved their food and we will definitely be back! Definitely don't pass on the shakes!! read more

Just went to get burgers. They had cones out blocking their drive thru. I read the signed on the door that said they were open until 8 pm in drive thru. Nope. I was their at 715 pm read more

Best customer service, and friendly workers. Made sure our order was correct by repeating it back to us. Great food!!!!

We waited in the drivethru on yesterday for 17 min only to place our order and they had NO fish at all. Today, I ordered 2 fish combos and when my husband arrived, the milkshake machine is broken. REALLY?!? He checks the bag before leaving, NO FRIES OR ONION RINGS IN THE BAG!!!! Can you guys just shut down??? read more

I had to leave my order without picking it up. The line wrapped twice around the building...go to 5 Guys across the parking lot.

Wow. This place is beyond trashy (see my photos if you need proof). I realize it's busy season here so I downloaded the app and placed an online order. Set it so I would pick it up in 35 minutes. Plenty of time. I was so wrong. When I arrived, they hadn't even started my order yet. It was a mess inside. They were telling people "it will be 30 minutes after you order until you receive your food". At a fast food restaurant! Unbelievable! I waited 15 more minutes for a cash refund because they couldn't figure out their own app. I've never seen such a terribly run restaurant. read more

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So thought we'd try Whataburger for something cheaper to eat while on vacation. Had heard of them before but as we are from Ohio had never tried one. Ordered ahead on the app got confirmation order would be ready between 5:40-5:45. Arrived at Whataburger at 5:41 and was promptly attended to by staff. However order was not ready until 6:18. However being jolly folk we did not distress too much. I thought it was ok. Kids loved it. If it wasn't for the wait I would have given it an extra star. Also we got a "bonus" salad we didn't order. read more

The wait time was over an hour. We order a relavitely simple meal,: four burgers. They gave us someone else's order. It was in almost no way similar to our own. We called the restraunt, and spoke with an employee (she never once said the words "I'm sorry") who said that we needed to come to the restraunt and once again tell her our order, so that they could then remake it. We offered to simply tell her the order on the phone, and she said that she needed to figure out if that was okay. They eventually found our receipt. We came back to the restraunt and got our food. They forgot our onion rings. read more

Was looking forward to burgers and shakes here because we don't have this chain at home. We expected a long line to order...which was the case...but we didn't expect to wait 20 minutes to order to be told at the front of the line that food would take at least 15 if not 20 minutes. Then upon ordering we were told the shake machine was broken. It was quite disappointing. The restaurant dining area wasn't as clean as in other locations. So we walked out and will try a different location. read more

By far the worst Whataburger that we've ever been to... Their register went down for 15-20 minutes and couldn't ring us up. The manager who was trouble shooting the computer finally fixed it and we still waiting for another 30-35 minutes even though we were the only ones in the lobby. This is the last time we'll be coming here. To top it off, lobby is dirty asf. read more

Whataburger - Lobby - Fast Food Near Me - Sandestin, Florida

Literally the worst fast food location EVER! They will lie and tell you when you get to the window it's still a 45 minute wait from the time you place an order. I've been at noon and was told 45 minute from ordering and at 2 am I was told 45 minute from ordering. They lie to avoid working. read more

Food was okay but definitely not worth the price. I didn't care to eat my fries. Onion rings were pretty good and my son loved their chicken strips. I won't be coming back. read more

The food is not bad this has to be the worst run Whataburger on earth. We've lived here 3 years and they consistently have a slow drive through and are frequently out of staple items like Coke & Lemonade. On 7/2/19, my husband sat in the drive through for over 1 hour before receiving his order. This is crazy that they don't have better service and timing. They always apologize but how about repairing the problem???? read more

Wow. This was our first time trying this restaurant. I've heard great things about it, but none where we live. We were so happy we found one here on vacation. Hands down the best burgers and fries from a fast food joint. Reasonably priced, large serving and great service. Get the spicey ketchup to dip your fries in. read more

Whataburger - Fast Food Near Me - Sandestin, Florida

The drive through took 40 minutes. I have NEVER in my life waited that long at any fast food restaurant. If my kids were not insistent on eating here I would have left 35 minutes ago. I still have no idea why waited. Thankfully my wife and I are not eating the food. I would be afraid to eat it with how long we waited. Something has to be wrong for the food to take that long. We are never, ever coming back to this Whataburger. PS- I did end up getting the food for free after parking the car and walking inside to talk to the manager. My kids thus far have survived eating the food but my son reports his burger was burnt. Guess it was a good think it ended up being free. read more

No option to give a zero like many other posters have said! This was a nightmare. We waited in the drive through for over an hour. We ordered and decided to just leave. No fast food burger was worth waiting over an hour for-at 3:00 on a Wednesday. Absolutely ridiculous!! Don't even bother! read more

We were so excited to have Whataburger, since we are not from the area We've been waiting an hour for our food today. This is a fast food place! Wow, no communication from management, just a cashier complaining that they are to short staffed. I am so shocked by this experience. Good luck staying open. We are so bummed, as this is one of our favorites here in Destin for a quick bite. read more

Can't handle the tourist season. Waited in what looked like an ok line at the drive thru. After 25 min, we finally made it to the order area, only to be told it would be another 25 min before the food would be ready. Apparently, they don't know what fast food is. And why couldn't they have someone in the parking lot alerting people rather than letting all of us sit in line!!! read more