WHATA-EXPERIENCE! It's so cool getting to try a Whataburger IN Texas. I enjoyed grabbing a burger at one of their Arizona locations. However, there's something special about grabbing a bite from the Texan source! My bacon burger was yummy even after a 20 min ride to DT H-Town! The fries are scrumptious and unfortunately I dropped my vanilla shake so I can't comment on that! The lemonade's good though! Service was good, the girl at the window asked me "is it over?!" I guess they had a wave of folks before I rolled up. She had a warm demeanor and brought my food out quickly! The drive-thru is not as bad as people make it out to be, there's a good traffic flow. I arrived for a late night bite, so it was quieter. Note: This location is near the freeway, so it's a perfect fast food pitstop! It's open 24/7! read more

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Went through the drive thru this morning around 8:30 AM (Friday, 5/22). When I pulled up to give my order the sound over the machine worked perfectly (we could both clearly hear one another) and the person who took my order (Sylvia) asked for my name and then proceeded to take my order (all the while she was kind, professional, patient and helpful). The line moved at a steady pace, nothing mind blowing but a steady pace for a Whataburger. When I pulled up to the payment / food receipt window, Sylvia greeted me by name (given when she took my order), took my cash payment and gave me the proper change. She then politely verified I had a grip on my drink before letting it go and then also handed me my food (with all the correct items and condiments). During the entire interaction, I felt like I was her center of attention, she cared that I was her customer, and she took good, quick, quality care of me. (Thank you!) I also noticed that throughout our interaction she was also helping other customers with the same amazing customer service. She was taking orders, walking other orders of food out to other cars/customers, working the register window - she navigated her duties extremely well and prioritized customer care. I honestly left Whataburger wondering if we had any openings where I could potentially tell our recruiters to hire her within my own organization (so watch out Whataburger haha). The level of service and professionalism I and the other customers around me received this morning was/is by far the best service I have seen in any fast food establishment. Please tell Sylvia C. that her elite customer service, multitasking skills and quality care makes a huge, positive impact on her customers and we truly appreciate what she does for us and how she leaves us feeling, thank you! Oh and the food tasted exactly as expected, no problems with the quality or freshness of my order. Went through the drive thru this morning around 8:30 AM (Friday, 5/22). When I pulled up to give my order the sound over the machine worked perfectly (we could both clearly hear one another) and the person who took my order (Sylvia) asked for my name and then proceeded to take my order (all the while she was kind, professional, patient and helpful). The line moved at a steady pace, nothing mind blowing but a steady pace for a Whataburger. When I pulled up to the payment / food receipt window, Sylvia greeted me by name (given when she took my order), took my cash payment and gave me the proper change. She then politely verified I had a grip on my drink before letting it go and then also handed me my food (with all the correct items and condiments). During the entire interaction, I felt like I was her center of attention, she cared that I was her customer, and she took good, quick, quality care of me. (Thank you!) I also noticed that throughout our interaction she was also helping other customers with the same amazing customer service. She was taking orders, walking other orders of food out to other cars/customers, working the register window - she navigated her duties extremely well and prioritized customer care. I honestly left Whataburger wondering if we had any openings where I could potentially tell our recruiters to hire her within my own organization (so watch out Whataburger haha). The level of service and professionalism I and the other customers around me received this morning was/is by far the best service I have seen in any fast food establishment. Please tell Sylvia C. that her elite customer service, multitasking skills and quality care makes a huge, positive impact on her customers and we truly appreciate what she does for us and how she leaves us feeling, thank you! Oh and the food tasted exactly as expected, no problems with the quality or freshness of my order. read more

Whataburger - #21 Breakfast on a Bun - no problems I'm just not great at on the go food photos haha - Burgers Near Me - Pearland, Texas

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The weather was bad and the line was very long. It took a while to get through the line and get food. It was fresh but too long of a wait. read more

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I've heard about Whataburger for years and said the next time I'm near one, I'm going to try it. The location was in walking distance from my hotel and shopping destination. Couldn't decide what I wanted and landed on a #5 with a strawberry soda. Marshall, the young man in drive-thru who took my order was patient, kind, polite, and answered my questions so I could make a selection. The bacon cheese burger was huge, I could only finish half but it was tasty. The fries were mid but my fault, since I didn't eat until 10 minutes later. The Fanta strawberry took me back to childhood..robust strawberry flavor with the perfect amount of carbon. Thank you Marshall, for helping me have a good Whataburger experience. Shout out for the spicy ketchup! read more

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I haven't usually liked the burgers from any Whataburger in probably 10 years since the meat lacks seasoning, the buns are often cold and the tomatoes are too soggy. However, some things I think they do well at are the grilled chicken sandwich, chicken fajita taco, sausage breakfast sandwich, fries and chocolate & strawberry shakes. I ordered the Chicken Fajita Taco earlier with light shredded cheese on it. I can't believe they took this off, but so glad it's back for at least awhile. It was very delicious and juicy like a good Tex Mex taco. The tortilla was soft and fresh. The chicken was very tender, juicy, seasoned and had a good charbroiled flavor to it too. The bell peppers n onions were sautéed nicely and the cheese was melted just right without being like melted glue or too solid. Great, friendly drive-thru service on this overcast afternoon. read more

Whataburger - The Chicken Fajita Taco was fantastic !!! - Burgers Near Me - Pearland, Texas

The burgers are extremely salty here. It's just this location. It's so disgusting and barely edible.

Slow drive thru, I understand. Frustrating when you deal with a slow drive thru and your order is incorrect after repeating your order multiple times. read more

They're so slow here! 30 minutes to get my pickup order that I placed online, not to mention the attitude from the ladies at drive thru. If you don't want to be there, then quit! Waited 30 min just for them to give me attitude and the wrong order if I could give this place 0 stars I would. Don't bother coming here unless you want cold food and attitude! read more

This place is ridiculous everytime I'm here. Never coming back. Over 30 min for 1 hamburger ... trash service.

Your lucky if you get the right order. Got something completely different than what I asked for last time I went. Tried again today and got bbq instead of the ranch I asked for. And I don't play about my dipping sauce read more

Yes! Ms. Brenda (GM) and all her colleagues are truly friendly and this is the best Whataburger I've been to; they definitely make the best burgers too! Highly recommend this location as I am a daily customer. read more

Store is always clean and food is always hot and fresh. Great managers. Love coming in here every always friendly

It saddens me to give this again but this location is single handedly destroying the WB brand. There's no pride in the product to ensure orders are correct and fries are hot. It's the closest to my home so I have no choice but I almost regret going every time because I know something is going to be wrong. Today I ordered two identical meals and requested twice that mayo was subbed for mustard only to get home 12 miles away and find mustard on one of the burgers. French fries were Luke warm (checked before I left parking lot). It's very disappointing because I love WB so much. I can't wait until one opens closer so I can at least take the food back if it's wrong. Ok, I'm done whining. Silverlake Whataburger, do better. read more

Whataburger - Burgers Near Me - Pearland, Texas

We went to another burger place first (not fast food chain) but my son said he wasn't that hungry and they didn't have Dr Pepper so we went back to our favorite fast food burger joint. It's pretty standard since it's a fast food chain. I ordered the #3 (Triple Whataburger) meal Whatasized (lg fries and drink). My son ordered just a burger (sweet and spicy w/o onions) and a Med shake. Whataburger has changed their rewards and I like it better. It's a points-based tier now. It used to be every 5 visits would earn you a reward of just a small handful of choices (I'd usually get the small shake) but with the points-based system I got the medium shake for free . The service was good and the good was that Whataburger quality we've loved for several decades in Texas. read more

25 fucking minutes from when the bitch took my card to get my food i mean what the fuck? i've worked in fast food before literally everyone in that building sucks at their job read more

have been a loyal Whataburger customer for 30+ years and this was the worst experience I've had at any restaurant. I ordered online at 1234 AM and arrived at the store at approximately 1240. When I arrived the drive through line was backed up into the street. I decided to go inside and I was met by several other customers waiting to order. It was 5 plus minutes before anyone acknowledged any of us and then we were told to wait. At one point the BF manager and WF employee began to argue in front of all of us and escalated to the WF cursing at the manger, again in front of customers. At 102 AM I finally received my order that was cold to the touch and was told that even though I had ordered whatasize all they had was medium drink cups. read more

I have lived in Texas for 26 years now and lived all around Houston and one thing is pretty consistent. Whataburger no matter where your at are very above average with customer service, accuracy and food quality. The one on Silver lake is the worst most miss managed mess I've ever seen of any restaurant I've ever seen. I'm used to there being pretty long lines at the drive thru and that's fine. But their line is long because every order is wrong and they react so slowly and act as if they could care less. So instead of the long drive thru I sent inside. Drink machines all broken, everybody in there was staring waiting for their order. Then people kept bringing their orders back to the counter. Meanwhile every worker is laughing and standing around. I could go on but why? Never go to this location. read more

Piss poor service... Underpaid, understaffed, undertrained... = food poisoning! Welcome to Wataburger! read more

Wish I could put zero star made feel like a idiot at the register to begin with asked a simple question what burger was bigger than the other one and she proceeded to make fun of me and wouldn't tell me which burger was bigger and made me figure it out her name is Chantey C I suffer from social anxiety and depression this really bothered me will most definitely not be coming back service was bad read more

This is your typical hamburger joint but with a Texas twist. It's the only thing open after 10 pm so even if it's not good, you'll love it. The drive thru line is wrapped around the corner as usual. Prepare to be in line at least 30 minutes. I ordered the breakfast burger which is really filling. It has everything on it- hamburger patty, egg, bacon, cheese, hash browns! Yummy read more

Whataburger - Finally 1 car away from the window - Burgers Near Me - Pearland, Texas

Absolute trash. Ordered online and still waited 30+ minutes after I got to the store, which took about 10 mins. Order said it would be ready in 12 mins and took about 45 read more

When it comes to fast food, Whataburger is at the top of my list. This location is the one that's closest to my parent's house. It's situated next to Fadi's, IHOP, and a bunch of other businesses. I've been to this location on numerous occasions. On my most recent visit, I tried their specialty mushroom and au jus burger. Like most of their burgers, they are solid for fast food. And they have a lot of great items too beyond their burgers. Most notably, in my mind, the honey butter chicken biscuit, house-made ketchup, chicken strips, and BBQ chicken strip sandwich. Whataburger is usually cleaner and has better service than your average fast food joint which is always a plus. read more

I hadn't had a Whataburger in at least a year. I ordered a Whataburger with cheese and onion rings. I was shocked at how bad it was. The burger was tasteless, the tomatoes on the burger were limp and gross. The onion rings are not the same. They used to be crispy and good. The onion rings tasted like plastic. I'll spend a little more and go to Jax or Stomp's. read more

Made me wait 40 minutes today because they gave my food to someone else. Then they forgot 2 orders of our fries that they charged us for. Would not recommend read more

I ordered 3 burgers and they were all cold. Seems like they had everything pre made and just slapped it together. Very disappointed will never return to this location. read more

There was a young man working the drive thru outside. I initially ordered 1 medium fry but decided to change my order before payment. I asked if I could change my order and he said "what do you want to change it to" with the NASTIEST attitude. I said a kids chicken tender meal. He brought the food back and dropped it in my window without handing it to me and walked away. He didn't give me a receipt, I was missing a plethora of things. Including my water, a medium fry and my sauces. Will not be taking my business back here. Shame on you. read more

Waited in line to order over 15 minutes. Another 15 minutes to get my order. Workers are wearing mask and gloves. Overall interactions with staff were okay. I was asked what I ordered at the 2nd window which is never a good sign. Once I received my order the food was cold. If you notice long lines, it's definitely not worth the wait. read more

I ordered through my online app and proceeded to park in the parking space that is reserved for online order pick ups. I had to sit almost 10 minutes before I saw an employee walking across the parking lot that I had to drive up and approach myself to ask if anyone was working the curbside orders. I am very appalled that I order online and they are providing a service with no service. Very disappointed customer!!! read more

Whataburger - the entrance to a restaurant - Burgers Near Me - Pearland, Texas

The food wasn't fresh at all. The workers were not in order and idk what type of day the girl at the front was having but she must have had a bad one bc that is the 2nd time she has had an attitude. And I had atleast 30 mins just for 2 number 13 and a chicken sandwich. Never again read more

I really wish there was a "0" rating. I was told that they only had iced tea & shakes. Silly me I thought since I wasn't the reason that didn't have drinks, I thought that I would not have to pay extra for a small shake. I always felt that some money is better than no money. So they would rather lose $14 dollars instead of losing less than $1.00. I'm really funny about my money, if I'm not happy I will keep my money. The cashier was thrown off when I did not want to spend my money at a place that does not respect their customers. The MOD did not even bother to speak to me in person. So I gave my money to Burger King their moto is " have it your way". read more

So there are two Whataburgers in the area but I chose this location due to curbside pick up availability. Now for many who don't know, I typically crave the food that I order. Meaning my mouth is dead set on a good cooked meal, cooked to perfection. Today I guess was not my day. I arrived to the curbside area and this young lady, who looked as if she was freezing awaited my arrival. I gave her my information for my order and she was off. I immediately noticed she didn't have on gloves or use hand sanitizer as she waltzed back and forward to get my food. When she arrived I politely mentioned a sanitize method that would make customers feel comfortable to enjoy Whataburger and hopefully return. She smiled, I thanked her for her service and left. Once I arrived home I noticed my food wasn't correct. Now I'm livid. Not only has there been a breach of sanitation but my food isn't right either! So I called the location and stated to Miss Angela my food wasn't correct. She was super sweet, apologetic, and kind. She told me they would take care of me for my next visit. She is the ONLY REASON why this location is receiving the amount of stars they are getting. I am extremely disappointed in this location and hope they do better! read more

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This particular store needs to properly train there staff. Everyone seems confused and it is slower than sitting down in a restaurant to order. The food is often incorrect and no one seems to care. What-a-disappointment read more

I was not cooking today so I went here to get dinner. My tab was $9.25; I handed the cashier $10.25 she turned her head and dropped the 25 cents. She never apologized or anything. I handed her another quarter and still no reaction. I do not appreciate such rude behavior from these kids working these stores. Please train your employees in customer service.......disgusting! read more

Slowest drive-through in the history of the universe. Don't even think about it. You have been warned.

This location along with the others in the area are very slow! I'm talking between 20-45 min every time. I place my take out order at least 15 before I even leave home and still end up waiting. However, what makes this location better is a lady named Harriet. She is usually there when I go (late at night) and I can tell that she's always trying to keep up the pace and get customers their food quicker. read more

Worst customer service ever this morning. The cashier Rachel was so rude while I was trying to be respectful. At the end of my order she had the nerve to tell me not to check my bag at the counter to see if my food was right , which it wasn't so they had to fix my order. I have been coming to this location all the time and never had an issue until this morning. I called back to complain to the manager Sandy and she refused to compliment my order, going along with the disrespect by the cashier Rachel. read more

Curbside service is an absolute joke. With how long they make you wait, you're forced to go into the restaurant and demand for your food. Which, most of the time the food is already made and cold. they are just too lazy to go out there and hand it to you. What a joke. read more

Update: WOW IS ALL I CAN SAY! WRONG ITEM/ORDER OVER & OVER Every single time I eat Whataburger they mess up my order. In the drive thru, every time I order apple pies they give me lemon. Last week they gave me 1 lemon pie when I ordered 2 apple pies! They have forgotten fries, given the wrong size fries, and the wrong burgers. They've put everything on burgers instead of "no mayo no tomato". Once asked if wanted ketchup or spicy ketchup then didn't put any in the bag... I'm guilty of continuing to purchase from this location but I have to thoroughly check my bag before even pulling away. (07/2019) *Four times I've purchased from this location & they forget a part of my order every time! (2018) read more

So fucking unprofessional like wtf im here at 1:29am and I'm so disgusted with the young lady that was working the register please try to do better then my fries was cold and this happened last time y'all need to do better wtf like ewww then me and my friend ordered the same exact thing they took 35 mins with her order like wtf then asked for the receipt cause they forgot her order read more

Service was cool but the place was thrash and the wait for the food was stupid long even after ordering ahead on the app food was not ready if I didn't already pay online I would've asked for my money back and left read more