we've been coming to urban beans been many years ago. However, we have been noticing people that behind the counter lately have just seemed to lacking customer service skills, very unwelcoming and even almost like an attitude on their shoulders read more

Must've been an off night. I ordered a grilled chicken sandwich but I got a fried sandwich. I asked for honey barbecue because I thought that was the only honey sauce and was charged $.50. After I realized it on my receipt before it was made I said don't you have a different honey and he said yeah. So I corrected it and said I don't want honey barbecue I would like the honey mustard. But I was still charged the $.50 and not offered a refund. Seems to be a training issue, but it was still a very good sandwich and fries and drink. Staff was friendly and made the re-order right away. read more

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Very nice crew, but this is the SLOWEST drive thru EVER! 24 minutes for a burger and chicken wrap. Yo, Bellair Whataburger Manager... get Truth W. some help and speed up the line! Looks like she doing everything today. Put the 'fast' back in Fast Food! At least the food was good. read more

I had to give one star because of the nice server who brought our food. We ordered two burgers. After 15 minutes and several people came and went with their orders, I went to the desk and asked about my order. They had not prepared it! When we got it, the burgers were almost cold! They were out of ketchup and napkin dispensers were empty. Another patron had to go and ask for napkins. The server did bring napkins with our order. I needed more mayonnaise, but they didn't have packets, so the attendant said she would get a cup of mayonnaise for me. Never happened. She was way too busy filling the shake machine and taking orders. read more

Worst taquito ever. Dogs liked it. Onion rings were good. Should have tried the breakfast burger. read more

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Ordered at 8:00 said it would be ready 8:06-8:09. Ordered a meal and large sweet tea, 2 family bags of sweet tea and 2 chocolate shakes. 8:15 Dude brought out the burger n fries. I informed him I'm still missing all drinks and family bags. "Ok" he stated. Still waiting... read more

Whataburger - 8:30 still no tea or 2 shakes. - Burgers Near Me - Orange Park, Florida

Best burgers on the market. They are always fresh, hot, and made to order. Absolutely love there spicy ketchup. Very nice service is usual here. read more

Whataburger - Fascia of location - Burgers Near Me - Orange Park, Florida

This specific location doesn't run like the others but when in Rome...or on Blanding...lol! Twice I went and ask for no onions, both times it was LOADED with onions. They are always horsing around, dirty tables, etc. So today I refused to go inside and BAM! My order was correct. I also get extra pickles and they didn't disappoint. [See pic] lol! Hubby loves the sweet and spicy burger, I call it the messy burger ;-) Side note-no mil discount but with your Mil ID they will upside your order to LG. Hey Whataburger-this mil fam thanks you! read more

Whataburger - Whatab Jr Xtra pickles - Burgers Near Me - Orange Park, Florida

My food is always cold. Most Of the time is wrong. Employees are horridly rude and don't care about how long we wait or if we're talking to them. read more

For the love of God don't eat here!! Between the rude & inconsiderate staff who just stare at you when a request is made to the food being prepped with no gloves on!! I heard 2 customers on the opening side and a staff member on the grill side say the Coke's out/no carbonation. When asked if I wanted something else to drink I was told to pick something else. Umm nope! The box can be changed out on both sides!! The Health Dept should come in and close this place down untill the place is cleaned and staff are properly trained. Absolutely disgusting and rude! 0/10 stars give read more

Whoever work tonight, by far the best customer service I've gotten in a long time for fast food. Super attentive and food was on point.

They have now made the burger thinner...Same price, less meat. Will not be going back as I understood over priced a few months ago...But now now. Same shit going on for profit...Not worth the wait of the price...Shame on corporate... read more

Service is horrible. We waited for over 25 minutes to get an order for two burgers. The food is decent. At least we got 3 free cookies. One time was enough for me. read more

Very slow, poor quality, poor order accuracy, over priced, the employees look miserable.

Worst whataburger in Jax went through drive through on 8/12/24 at 6pm took 30 min and there was 3 cars a head if me food was luke warm asked for plain burger came with mustard absolutely terrible read more

I have to give 5 because I observed everybody is committed to keep the area clean and I saw the manager checking temps for each employee arriving to work. Kudos to this team!!! read more

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Midnight Food. Came in and place was busy. The business was either poorly ran or poorly staffed. The sign stated "try our banana pudding shake." We waited in line for 10 minutes, ordered, the team lead stated "we're not doing shakes right now" and then took our order. Waited at least half an hour for burgers at fast food. Food was great, however. The team, on the other hand.... They needs some work. read more

I wasn't familiar with whataburger. I decided to try them out. First of all, that buffalo chicken sandwich was hitting on all cylinders. Couple that with the sweet tea, and instant coma you go. Definitely alot of sandwich packed in there. read more

Whataburger - Buffalo chicken sandwich - Burgers Near Me - Orange Park, Florida

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This is the best cheese burger in the world!!! I have the double meat with double cheese with lettuce and jalapeño and mustard and pickles & it is awesome! You will love it! The French fries are wonderful too! My little girl loves the grilled cheese cheese sandwich. The spicy chicken sandwich is very spicy and better than Windy's! They also have my favorite shakes they taste homemade! Enjoy! Most are open 247! read more

Whataburger - Delicious shakes! - Burgers Near Me - Orange Park, Florida

This has to be probably the worst service I've ever had ordered ahead on the app and had to wait over 30 mins after the time it was supposed to be done my food sat on the fry bar for 15 minutes waiting for someone to cook fries the staff doesn't care and on top of all that cashier was hanging with her homie and ignored me for 10 minutes when I walked in read more

In the drive-thru one hour. Watched the employee hand my food to the car ahead of me, they rummaged through then handed it back. Waited another 10ish minutes. The car in front of me got their food and then the employee handed me the bag they had rummaged through. I was told... they "heated up my fries" so i had nothing to worry about. read more

Two words--vanilla shake. My husband and I used to visit this chain in college. They are few and far between so when we see one, we make a beeline to get a shake. I can't remember the last time we ate there, we just get one large shake and share. For the first few minutes, there is no way to suck the thick shake with a straw. But once it melts, it is delicious! Of course, we will be back. read more

We come to this location every time we are in Jacksonville. They always provide great service and the inside lobby is open 24hours! The food is also pretty good. I would recommend if you are looking for a late night bite read more

Whataburger - Burgers Near Me - Orange Park, Florida

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Breakfast was spot on and delicious. The coffee tastes great and not it was made yesterday. The food was perfect, including the bacon. Great experience and I look forward to our next visit. read more

You can never go wrong! They cook your food FRESH to order. The food is delicious. A very good burger and onion rings. The staff provides outstanding service. A good place to visit! read more

Whataburger - Sweet and Spicy Bacon Burger and Onion Rings - Burgers Near Me - Orange Park, Florida

I like the service it has changed since they have a new general manager its more clean the food is always fresh and I didn't have to wait a long time for my food and the way there are so nice to their customers read more

I'm constantly reminded of how horrible this whataburger is. It never changes as new managers come through. The only reason I stop by is to get French fries because they are in a separate frier which is good for my gluten allergy. They are always slow, not necessarily the friendliest and there is very little sense of urgency. read more

This is after many times visiting this location in particular, at $40-60 in food each time I have YET to receive all of my food one time or even in a good time frame at all when ordering online between 1 hr to 90 mins I usually don't have any other problems with other whataburgers in the chain just this single one I end up having to go into the store to get it while drive through soars past, as of this writing the last time DONT ORDER online here! read more

I love Whataburger but this place took about 15 minutes to make my burger and their drink machine was broken.

It was a 5 star but new company means Cost Cutting And Cutting Corners so less staff longer wait times and less quality but still better than in and out! read more

I swear I tried to give them the benefit of the doubt every time I come here but every time I come, it takes 15 to 30 minutes to get your food read more

Are you serious? We're relocating to Middleburg, we are finding all the cool spots. This is definitely one of them. This place is such a well run machine, everyone has a purpose and get their job done. On point, a must. My wife got the cheeseburger and I got the spicy chicken. read more

This is one of the few places that is worth a long wait in line. Only twice have I ever been less than 100% satisfied, but you can't win them all. read more

Slow service, always sit in the drive thru for at minimum 20 minutes. Foods not bad though.

I sat in the drive thru for 30 mins. Your food is not that good. Last time I will be here. read more

What a burger!!! Fresh and great tasting food!! Facility is clean and the employees are friendly. Just found this place and it has taken Sonic's spot for me and my family. read more

Waited about 45 minutes in the drive thru line just to end up with greasy and bland food. Quite a shame.

Yet another franchise where no one gives a hoot. My receipt clearly stated no onions and no tomatoes and I have extra of both. There's just no good help anymore and what's my recourse? Nothing! The new normal. read more

If I could give this place 0 starts, I would. It's HORRIBLE. The staff does NOT care about anything going on or anything other than themselves. We sat in the drive thru for 25 minutes, trapped in of course, because one employee was at the window talking to a friend that had ordered. They sat and talked and laughed and took videos of each other while at least 5 more cars were behind them, me being the next one. They were out of salads apparently. The French fries are not seasoned and we're limp & cold. Chicken was okay on our end but I won't be going back to see if anything else is good. No way I would ever recommend this location to anyone. read more

My husband absolutely loves Whataburger and we visit this location frequently. He always orderes a bacon burger dry lettuce pickles only. He always gets a side of gravy with his fries and a Dr. Pepper. (admittedly I always sneak his fries and gravy when he's not looking) We loves this place so we often come at odd hours. If we feel like breakfast at 1am we will jump in our car and order a few taquitos. These are my favorite I order these every time and we sometimes wait until 11pm just so we can get breakfast sometimes they even make us breakfast an hour early. We always get bacon, egg cheese and potatoes in our taquitos. I love this place for a quick breakfast burrito. read more