I took my order to go but the store was clean ans the workers got us through the line quickly. I love when they have the chicken pastor, its a limited time item and it has a pineapple flavor but also some heat. Its the perfect combo of sweet and heat. I did try the cilantro lime sauce on the side, I didn't realize they charge for it but wanted to try it. It had a spicy kick too but I was pleasantly surprised. I dont think its something I would pay extra for but it added some nice flavor to the bowl read more

Chipotle Mexican Grill - Chicken Pastor bowl - Fast Food Near Me - Jacksonville, Florida

Came today and it was the slowest customer service. Asked the lady in front of me and she said she came yesterday and they were slow also. Waited like 15 mins and I was the second one in line read more

Ordered online. Arrive and it's not ready but the place is just a bunch of to go orders sitting around waiting for orders and no one in the other line. My order is late 14 minutes now. Why aren't they fulfilling the to go orders on the regular line then? All these employees just walking around and only one person making the to go orders. It's a broken system and pretty ridiculous to watch not work. read more

Store doesn't even open on time. After a worker unlocked the door, they're still setting up the food. 15 minutes later people are still waiting outside. read more

The food was subpar. I find that most chipotles are pretty consistent with their food. This chipotle had chips that were stale. The quesadilla was good but the beans and white rice were horrible. There were three or four people working and the restaurant was terribly dirty. Overall not the best chipotle experience I've had. read more

Food tasted great and in sizable portions. Staff were joyful, fast, and attentive despite a long line and training a team member.

Horrible service no communication between customers and employees not even a "hey how are you. No food prepared either didn't have any black beans prepared no white rice or queso. And dirty work area. read more

Worker looked high and was skimping on portions, asked for chips and charged us for guacamole as well even when I asked my SO IN FRONT OF HIM if she ordered and she said no and proceeded to charge us for it and then put it in the bag, still wait on the manager to fix the issue as I type all of this, go to a different location read more

So i come here often after work and the last 2 hours this spot is open is horrendous! Garbage service and dried out food! Music is always blasting way too loud. So i guesss it time for me to start going to the new one down blanding! One star is being generous read more

We ordered the build your own bowl and chose brown rice, chicken, bell pepper, pico de gallo, and beans. The food was fine! Very flavorful, just spicy enough. There was plenty of seating, but the could have used a cleaning. Counter staff were friendly and helpful. This is a good choice if you want fast food that's not grease overload. read more

Chipotle Mexican Grill - Plenty of seating - Fast Food Near Me - Jacksonville, Florida

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Really disappointed with my visit today. I asked multiple times for the vinaigrette and sour cream, and each time they said they'd bring it, but they kept forgetting. I stood there waiting and reminded them more than once, but it still never showed up. Eventually, I just walked out without it. It's frustrating to pay for a meal and not even get the full order -- especially when it's something as simple as dressing and sour cream. read more

Piss poor service, food does not even come close to what you see on TV, skimp you on everything, fruit drinks watered down, meat is overlaoded with sauce to make it look like more...not !!!! added stuff on my order when I ordered online they could not refund , employees cannot refund money if something is wrong. Ordered double meet 6 dollars extra a meal and did not notice any difference in meals from previous order. Was told to write in comments on website about problems I have been having. They sent me reward points ... REALLY no human response, I dont even want to go back to this lame as restuarnt for anything and they send reward points to use next visit.....JUST AS LAME AND PATHETIC as the location itself. TAKE YOUR FAKE COMMERCIALS OFF THE TV you play non stop , maybe you could have the money to no skimp and screw your customers !!!!!!! read more

Don't come here as a delivery service driver, or any Chipotle to be honest. Service is absolutely dogshit. I've been acknowledged, but then completely disregarded. Was told it was being worked on, but I'm seeing no one work on the order. Come here with your phones out!! :D read more

This location makes you enter a code at the bottom of your receipt to use the bathrooms. The code is incorrect. If you're going to wreck my stomach, at least let me use the bathroom. For that reason, one star. read more

There are times that either convenience or time dictates that fast food should be your choice for a meal. My main stay when choosing fast food is Chipotle. The food is relatively healthy, especially considering it is fast food, it tastes good and the price point is right. This location is located in a nondescript strip mall with several other dining options. Service was a little lost, but they were friendly. They just seemed a bit frazzled. Overall this is a place that I would recommend. read more

Love chipotle (the food!) and my burrito was great but sub par customer service at best. Line at the restroom and there was literally 10 people in the entire restaurant. HATE that! Upon walking in, no greeting. Walk up to ordering counter and wait to be approached about 1-2 min.. awkward! There was no one in line! The guy cooking in the back just stared at me blankly? So woman comes over with no rush, no politeness, and an attitude. Starts my order, asked for little rice and beans... she loads it on. Whatever. Was asked at the end if I wanted chips or drink by an employee who didn't even look up at me. Asked if they did military discount and got a blank stare and then just shakes her head no. No answer just shakes her head. Very confusing. All in all, I'll either stick with door dash or go to another location. The shared parking lot is very tight. On another occasion earlier in the year, i had ordered a catering order to my office was it was never received, called and they knew nothing about it. Two strikes for me! :( read more

I always wonder why it's been so long since I've been to Chipotle - then I go and remember why. Nothing special about the flavors (although guacamole saves the day), you get way too much rice & beans and very little of the main ingredients. This particular location stays busy at lunch, so it's usually pretty noisy. The staff is not very personable- but their focus is on Fast. Fast they do well. It's also clean. Not much else to say. I'll probably be back in a year or so & wonder why it's been so long (maybe I should read my own reviews) read more

My food was filled with pigments and onion. I never ordered. That was very unpleasant. My order didn't like the service. Apparently the person who placed my order thought it was the one who was going to eat it and pay for it. Unpleasant place read more

Chipotle Mexican Grill - Fast Food Near Me - Jacksonville, Florida

Rude and combative staff! The short man with the goatee and ponytail refused to make a quesadilla and became short with me when I asked why I had to order it online and could not order in store. I will not be returning to a Chipotle ever! Not sure what the logic is behind being about order online but not in store. read more

Please retrain your staff at this location! Food items missing in mobile orders. Staff that DOES NOT EVEN care! Maybe your managers also need retraining. I get that there are "sensitive types" in the world that can't handle being complained to for any reason at all, but when I order food and it's sitting all neat and pretty on the shelf, and I have PAID money for that food, it had all better be in there and correct or you're going to hear about it plain and simple! I am not perfect but I do try my best to be respectful and kind with my tone anytime I have to bring attention to an error. I was just that on the phone today. I'm pissed because of how I was treated on the phone! Also because when I tried to ask for a refund I was very rudely directed to the mobile app to get my refund. Well the mobile app doesn't have a place to do that! So you stole from me! When a customer calls to let you know that an entire meal from their order is missing, please stop acting like you don't know what to do. Please stop treating your customers like we're pests! If you didn't have customers you wouldn't be in business anymore and your staff wouldn't have a job anymore. I am just SOOOOO SICK of this "poor me" worker attitude! Most people have to do some kind of work, you're not that unique! First be thankful you even have a job at this time. Secondly, Get over yourself and do what you're paid to do! If you don't like it then find another job! If you can't handle a customer NOT liking that they paid for something and didn't receive it then you're definitely in the wrong place! read more

I came in to place an order, there were a total of 4 employees on duty but not one person acknowledged me nor took my order. I waited a total of 5 mins and was not acknowledged nor helped so I left. Do better with customer service. read more

Chipotle is a reliable staple. I always get the veggie bowl, with everything except lettuce. A few times I have tried the meat options and it was either chewy or added no true value. Chipotle has excellent guacamole but I will never understand their half-ass attempt at queso. read more

This is one of the better locations food/ service wise. However, usually staff seem as though they don't want to be there. I.e. sighing heavily when you ask for something or they even ask you what you want on your order. Which is not very friendly customer service wise. Don't expect even average customer service here just okay service at best. If you don't like someone helping that you can tell has zero interest in being there at all I wouldn't recommend coming here. They will sigh multiple times, seem lost, act disinterested, and expect to repeat yourself multiple times as they typically aren't as attentive or even listening. Of all the locations service wise this one provides the best service in Jacksonville. Food wise at most it seems you get hard rice because it was out too long. The line is usually messy too as there will usually be food all over it. Doesn't seem like they care to even try to keep it clean. The only location I'll go to as this one had by far the best service. Just don't expect above and beyond or good. read more

I know that there have been some health risks in the past few years. I am will I get to risk it. Their steak bowl is so good.. Their queso is a massive disappointment (give me white queso or nothing). The line moves quickly and the price is fair for the amount of food.. if I happen to get sick.. well at least I get to lose a few pounds. read more

This is your standard Chipotle. No fancy bells and whistles. They get you what you need quick. The food is typically pretty fresh. The portions are typically average with the occasional generous server. For some reason when they bang their serving spoons to give u less then they scooped, just makes you cry a little on the inside. They are always accommodating of requests though (tortillas or other sides on the side). The service has been average at best with the occasional rude service which is what I expect from any fast food restaurant that isn't chick fil a. The parking is difficult out front but there is rear parking which helps. This Chipotle is a great option for your quick burrito fix but be mindful of some local, authentic joints if you have the time! read more

I'm a fan of Chipotle despite having not been frequenting for awhile. I enjoy the menu options and the quality is consistent and portions are a good value. I typically get the bowls. My preference is white rice with chicken on top then I add corn, pico de Gallo and top it off with grated cheese and guacamole. The service this visit was friendly and efficient. The strip mall tends to get busy during peak times making parking a challenge but there's additional parking on the back side as well. read more

Will never forget that I found this rusty nail in my bowl. Manager just said sorry. Even went back up there to show them the nail and I don't think they believe it came from them read more

Chipotle Mexican Grill - Nasty ass nail that was in my bowl - Fast Food Near Me - Jacksonville, Florida

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This makes the 2nd time we have stopped here and the place is always dirty. I thought the first time they had staffing help. However, EVERY table was not wiped off, the bathrooms are disgusting, the toilet in the women's room is loose and thuds when you sit down on it. This location needs to be cleaned up. The music is so loud in the dining area you cannot have a conversation as if it was a nightclub. We have sat here for 1 hour eating and working on our laptops and have not see one employee come out and wipe the tables with disinfectant read more

The vegetarian food was great. 6 dollars for half now and 6 dollars for half later is twelve dollars. Good for the great ingredients. read more

Chipotle Mexican Grill - Dine in available. - Fast Food Near Me - Jacksonville, Florida

The parking is terrible especially when you come during peak hours although there is parking in the front and back. The lines are usually long - I don't know if it has to do with people ordering 2-3 burritos or bowls at a time or the service is just a little slow here. The amount of chicken they give you in a bowl is laughable which makes you want to pay extra to get your protein fix. I'd recommend placing an online order for pick up to avoid the long wait. read more

Why do I keep torturing myself here? The service is soooooo slow!! The food is good but I could grocery shop, go home, prepare my food faster than this place. It also sucks that it's a 45 minute round trip to come here. Even when I order on app in advance, the food is not ready. I write this review while I wait for an online order that I ordered 30 mins ago and is 10 minutes past the promised time. It appears that I'm 5th on the list, so hopefully I'll get my food in the next 15 minutes. So disappointing. read more

hey FYI!!!! do not say open if y'all aren't open because y'all are renovating it!!! i wanted fucking cheese dip and i drove to two seperate locations and they are both fucked and NOT open even though the website said so. FUCK YALL. read more

I have passed by this place SO many times and never gave it a 2nd thought until a visit from an old friend. She was super amp'd after realizing we had one down here; apparently it's the bee's knees in Norfolk, VA. After about 2 days of her reminiscing on past Chipotle based mouth journeys, I finally gave in and we went there for a late lunch. It's very easy to access on Blanding Blvd, plenty of parking (plus more space in the back if it's too crowded) and very clean inside. The dining area/order counter/kitchen are in one big room that is spacious enough so that customers aren't on top of each other but small enough to allow the great smells coming from the kitchen to release the Kraken in my belly as soon as I came through the door. The customer service was quick and friendly, the menu very short and basic. They make a point (both on their menu and on their website) of advertising how natural their ingredients are and how much time and care they put into their cooking. Bonus points! I kept it simple and got a chicken burrito with hot salsa and added guacamole and a grapefruit soda. I think it came out to be around $10; I was honestly a bit put off by that at first...I mean c'mon, 10 bucks for a burrito and a soda?! But the burrito definitely had some weight to it and the bottled soda was a generous size, so money well spent for the amount of food provided. The reason I only give Chipotle 3 stars is because of the lack of flavor. The staging was so convincing: mouthwatering smells from the kitchen, friendly staff, and large quantities of food with plenty of emphasis on how fresh and handmade everything is...then I bit into it. I'm no Mexican cuisine connoisseur, but with all the components they stuffed into that burrito, I expected Cinco de Mayo in my mouth...instead I got a backyard get-together with a couple of sparklers. The hottest salsa they offered barely gave a tingle, which was hugely disappointing because I absolutely love spicy any and everything. Even my friend, who is the world's biggest Chipotle fan, was a tad disappointed and claimed it had to have been this particular location. *shrug* Now, even with all that being said, I was able to finish it because it was indeed tasty...and $10 lol It just leaned more towards bland on the flavor meter then what was expected. I don't see myself going out of my way to go back unless I am in a rush, in the mood and not on a budget. Sorry, Chipotle. read more

Chipotle Mexican Grill - Menu - Fast Food Near Me - Jacksonville, Florida

First time there and I loved it. I was a bit shocked at how small and simple the menu was, I know I hesitated when I ordered wondering what the catch was. LOL No catch, just simple good food. Hubby had the tacos, I had a burrito - no pics (hey, I was starving) but it was delicious. The place was clean and appeared to be well maintained. The people working there were efficient and friendly. We will definitely be back when we're in the area. read more

Ordered off the website 50 minutes passed by and my ordered still wasn't here. Checked my email they left it outside of Burlington and didn't call me to ask the location even though it was listed in the comments and in the address portion. read more

The service is usually pretty good at this location. The food is always fresh. There have been Just a few people at the counter rarely listen but are usually fine to correct a mistake. The restaurant is always clean. One of my favorite places to grab dinner read more

They sent me free coupon to use since there was nasty object in mine. I was very hesitant and after a month of cravings I gave in. Big mistake!! This time I find a long black hair. Lucky I saw it before I chew,had to throw the meal out. Mom wanted to eat the even though i told her the horror and guess what another hair! She actually bit into it. Do you know how nasty it is to put another humans hair in your mouth??? VERY! SOMETHING BAD IS GOING ON HERE AND THEY NEED TO FIX IT. RUINING MY FAV RESTAURAUNT:( read more

I've always been a fan of Chipotle and didn't realize one was so close to me until recently. We've made quite​ a few visits since finding out and I have to say I have no complaints. The food is always fresh and so good. The customer service from my visits was​ always pleasant and helpful. They don't make you feel rushed with your order even when there's a line. The restaurant​ is always clean. I definitely​ will be back. read more

Love this place!! The ladies who waited on us were awesome and quick with our order. They were friend and nice. I always get a veggie bowl and she put so much lettuce on it you could not see anything else. Just like I ordered it and love it covered in lettuce. we also got chips and queso which were great. Love those lime chips. read more

Chipotle Mexican Grill - Fast Food Near Me - Jacksonville, Florida

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I have to say that I come here for the guacamole but it didn't live up to most visits today. It's usually very creamy with a great flavor. Today it was kind of stringy. I usually get the chicken tacos but I have tried their steak and barbacoa meats. The steak is not as well done as I would like and the barbacoa has a spice that's too much for me. I'm not a fan of the rice bowls only because it's a lot of food but still taste good. Overall satisfying meal. read more