My first experience was August of last year and I do not plan on going back to this location. The customer service was non existent, which was puzzling due to plenty of workers being in the back. There was also no line of people in front of me and did not get served until nearly 30 minutes after my arrival. It sucked because all i ordered was a cinnamon roll. NEVER AGAIN! read more

Order wrong food awful!no ambiance. Just gross!no one was inside to eat at all. Took an extreme amount of time to get a wrong order

Stopped here after a Montgomery Biscuits game. A few other people in the restaurant but not many. Workers did not seem sure of what they were doing. Service was extremely slow. I received half my order after about 10 mins but it was another 15-20 before I received the other half. If not cold, the food would have been tasty. read more

Whataburger - Fast Food Near Me - Montgomery, Alabama

My customer service was so excellent. It made the experience a lot better than it would have been had the cashier that was working was not present. Her name is Tootie and it's people like her that truly improve your day and experience of life. She's extraordinary and I pray management is highlighting her for the work she is contributing to this location and team. I didn't have a cash tip today, but I would and probably will return just to give it to her. Regardless of the food, she obviously makes this Whataburger a better place read more

Whataburger - Fast Food Near Me - Montgomery, Alabama

I cannot believe today. I sat in love for 25 minutes, not because I wanted to. 10 minutes was spent before I could even order. Cars had pulled in behind me or I would have left! I saw them bring items out to the second line and go back and return. I don't know if they are getting that much wrong or if they are just bringing items at a few at a time. This is so ridiculous. read more

Stopped in while on the road and grabbed a couple of chicken biscuits, hash browns and coffee. The coffee was absolutely horrible and the hash browns were overcooked (dark brown) in old oil. Thankfully, the chicken biscuits were decent. As a huge, multi-state fan of Whataburger I have to admit that I was sorely disappointed with their preparation of our order. This, I can't recommend this location. read more

Food came out piping hot and drive thru was empty. The food took about 5m but was so fresh. Thank you guys for being open on thanksgiving and holdi me over until the food was done read more

Whataburger - Fast Food Near Me - Montgomery, Alabama

Stopped by this morning for an early lunch. Two people in line, line moved very slowly. Requested no salt fries and no pickles on my burger. That took time to input the order. The staff was confused as to how to process an order using the smart phone app. I watched others receive their order and eat while I waited and waited. Fries were salt free. Portion size small. Double drive through and ASA parking. Coke fountain products. Drive through did move to some degree. Food arrived 25 minutes later. Tray was dropped hard on the table and the person left. Never offered any catsup or other condiments. No reason to return. I thought it would be a great lunch. I should have read the previous reviews. read more

Whataburger - Front door - Fast Food Near Me - Montgomery, Alabama

Came here today after a Costco run and like well after buying the store I am tired and don't want to cook any of what I just bought and this is on the way home why not swing by the drive-thru. It was pretty crowded but I swung into the right lane and it had a few cars in front of me. Odd as the car in front of my just drove on but I stopped and was looking at the sign to order and the voicebox said something. I tried to order and they like "shhsjsj". I am like what. "this lane is closed". Umm ok you can put a traffic cone out in front of the lane if you don't want to handle two lanes (that merge after you order. Due to that you lost my business for the day. read more

Amazing experience. We do not have one in our city so we try to stop by when we go through Montgomery. Aaron was our cashier, he was very polite and respectful. He offered suggestions on their products as well as try to help us navigate through Montgomery for shopping and other eateries. His managers ,should really give him the praise he deserves. He stated he was from Miami. He is very vibrant like his city. THANKS A LOT AARON FOR YOUR HOSPITALITY!! read more

03/06/25 - made an online order and checked in around 6:50pm. Watched about 10 or more people come in, get their food, and leave for about 50 minutes. When the lady at the front wasn't taking orders, she just stood there knowing I was still waiting but never bothered to check and see if my food was ready. She did walk up right next to me though to re-adjust a couple chairs that were fine the way they were and then went back to standing behind the counter. Even who I assume was the leading member/manager (blue shirt) checked in on me before he was about to leave. I told him, "I'm still waiting". I guess he was ready to get out of there because he gave me a thumbs up and walked out the restaurant. That was after 30 minutes of waiting. At this point I just wanted to see how long this would take. Finally someone in the back who had been bringing food out to tables noticed and asked me if I was still waiting. I told him my name and he brought my order out in less than two minutes. Wasn't his fault at all but apologized for the wait. That guy deserves a raise. read more

This is my first trip to Whataburger in 3 years. It tasted just like I expected!! Delicious. Service was the normal pace since this is better than other burger places !! read more

food , service , ambiance, great folks and history all the state and the United States of America

First time trying Whataburger. It was great. It's an elevated McDonald's but not quite Five Guys. I highly recommend giving it a try if you've never had it and you're on the go. They deliver to your table. read more

The manager George was extremely nice. All the food was great and we even scored some Prickly Pear Raspberry Lemonade Refreshers a day before release. read more

I did not have a pleasant experience at this location. I am visiting from out of state and downloaded the app just before I decided to eat here. I placed my order as I wanted, but the app didn't save my choices. I came back after noticing the error, and they refused to correct it. I was told that I had to reorder in the app and request a refund. The error was cheese. They could have given me a slice of cheese if they didn't want to remake the sandwich; but HVAC wasn't even an option. Definitely not a customer service-oriented business. read more

I truly enjoyed their spicy ketchup . It's not spicy it have a season salt kick! My bf is from Texas and he bragged about this place. We drove from Atlanta to to Alabama to eat here. The burger to me is good and the ketchup is one of a kind read more

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I waited 1hr for 2 burgers! The only reason I didn't get out of the line was because there were cones everywhere and I had already submitted & paid my order through the mobile app. Within that hour you can see countless employees sitting & chatting. I'm not saying they shouldn't take a break, but management should take better care of how many people are taking their break at the same time. By the time I got to the window 3 African American women had great service but looked like they were the only ones working in that building! This was at 2am, the line was extremely long and there shouldn't have been so many employees just sitting and chatting while the women took the overload. Honestly, this was the first and last time I try Whataburger in Montgomery, I rather drive all the way to Clanton or Alabaster because I never had an issue there. Also, I don't know why a Whataburger was built if it was going to have all these issues! read more

Whataburger - Fast Food Near Me - Montgomery, Alabama

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Slowest drive through bar none! No cars in line 1:30 in the afternoon and I ordered a #1 with cheese! Guess that threw a wrench in the worx! 20 minutes later I'm getting a bag handed to me out the window! Not a good experience and the pandemic excuse is stale! This is Whataburgers 3rd attempt in Montgomery! I don't see it making it! read more

Whataburger - Indoors Chantilly Location! - Fast Food Near Me - Montgomery, Alabama

Exceptional service. Restaurant was clean and food tasted fresh and delicious. The tables are adorable with the assorted ways your can customize your order. Even though this is fast food your order is brought to your table. All the staff were cheerful and had smiling faces. read more

Whataburger - My daughter would absolutely love to try this shake. - Fast Food Near Me - Montgomery, Alabama

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Idk why Everybody says that this restaurant is horrible. But do you know what? This place is incredible delicious food. Nice service. I can go on about how good this places. Also the ambiance is awesome love wataburger read more

Sloooooooow Only 2 people in line and no one inside and it took 20 minutes to get from the order area to the drive through window to pay. Not moving with purpose at all and a serious case of idgaf going on read more

Worst service I've ever experienced both times I've been here. Cashiers are rude and cannot count proper change. Nightmare location. Avoid at all costs. We walked out it was so bad! read more

Garbage. Gave them a third chance tonight. Got my order wrong. I'm home with a burger topped with avocado which I'm allergic to. They gave me the wrong order!!!!!!!!!! Will not be back. Loved this place when I stayed in Texas. Montgomery do better. DO NOT RECOMMEND! They are slow. Never get in the 2nd drive through because it doesn't with. Your order will be wrong. The cashier uses the same gloves to fix your drink and take your money. Food is cold. read more

I look forward to coming in town to visit family so I look fed to grabbing a whataburger as well. My last few visit tho have been very horrible. I just left only car in drive thur. I got to the window and asked was it to late to change out my fries to onion rings... the male worker tells me no it's too late... 10 mins later I'm still waiting on my food... customer service sucks. I can not wait till the one in Newman ga opens read more

Won't be back. Manager and another employee are outside scrubbing the sidewalk while the other maybe 2 employees are working the inside. It's 12 noon and getting backed up! Should have looked at the other reviews before stopping here. read more

I've only been to this location 3 times. The first time I went, I had to leave because the drive thru line hadn't moved the entire time I was there, at least 15 minutes. The second time wasn't awful, still not very fast though. I just got back from my most recent visit there and it took over 20 minutes to receive my order, a salad and a drink. Almost didn't get my drink, no straw, no fork, and I was given the wrong kind of dressing. I was originally informed they didn't have the dressing I wanted, so I asked for ranch as a substitute and got jalapeño ranch instead. I've worked in fast food before and I know it's hard, but it's not that hard. read more

They said it was better then in n out it's really not. It taste like jack in the box in n out better.

Would probably do 0 if I didn't absolutely love Whataburger. No point in ordering online ahead, you'll still get skipped by drive thru and dine in orders. I've tried 4 different occasions and once they forgot about me in curbside as I sat waiting for 40 minutes. I get if it's busy, short staff, etc. tonight there was only 6 total people besides me when I arrived and the other people had already ordered and sat down with their food. I still had to wait 30 minutes after the app's estimated time. I just wouldn't waste my time with the terrible service if I didn't like the food. read more

The slowest place ever. I'm writing this from the drive through line. I was about 6 cars back and I've been in line for over half an hour. Once your in-line you are stuck. It's taking them about 10 minutes for each car. read more

The customer service here is horrible!!! As soon as we walked in the door the two crew members at the register looked at us and walked off. We had to wait for five minutes before someone came back to take our order. The food is mediocre at best. read more

This is my THIRD time. I keep giving y'all chances and you keep showing why I should stop. It's been 20 minutes that I've been waiting for a burger. The first visit I believe I waited over 45 minutes. I've been listening to all the other orders you've made mistakes on while I've been waiting. If I hadn't paid already, I would have left. And in the time I've been writing this post...I still haven't got my burger. Just close already. read more

This is the most poorly ran place I've ever been to. There are about 15 employees but every time I go I'm waiting for 30 minutes to an hour. I watched the employees as they stood and talked and laugh with each other on their phones as I finally got to the window. Worst customer service I've ever witnessed. read more

Wish I could give this establishment ZERO stars! Absolute WORST restaurant in town. If you go, expect the following: 1) more than twice the number of associates inside than there are customers in the drive thru and you'll STILL have to wait a minimum of 30 minutes for a simple meal; 2) management that doesn't give a rip because guess what? they're one of the many doing-nothing associates inside; 3) your order will be wrong; 4) once you're in line, you're stuck forEVER because there's no escaping due to the cones and other cars; 5) you may get your food before the two cars in front of you but you cannot leave because they haven't moved those cars out of the way to wait for their food so now you're late to work with cold food. UGH! 6) they will probably be out of biscuits. Or chicken. Or burgers. Or something else you want. Hurry back Chik-Fil-A!!! read more

How can you have so many negative reviews and not improve what you're doing? Are you (the owners and managers of this business) stupid? Did you receive a brain injury? I'm trying to be mean because it may make you feel a shred of the frustration people feel here. I've been sitting in a drive thru line for almost an HOUR for what??!?!?! A garbage burger? Get it together. This is such incompetent management. I could manage better asleep. I hope you all get fired. read more

Don't waste your time. I sat in the drive thru line for 15 minutes without it moving. Went inside and no one was at the cash register to assist. Multiple employees sitting around eating and talking. Just look at the pictures from other reviews. read more

If you love cold food, if you love your order wrong, if you love your order both wrong and you have to get out of the drive-through line to go inside and fix it and by "fixing it" they give you colder food and forget the fries this time, this is the place for you. Nothing like a crappy cold burger served with disdain to make one want to start singing Oliver show tunes. Except there is zero excuse for an establishment with a reputation for quality. they owe me a paid for side of fries read more

LONGEST WAIT ever. I'm a big Whataburger fan, but I've never experienced such horrible customer service. Unfortunately it makes me think twice about stopping at this restaurant ever again. It is not managed or run well at all. read more

I've literally sat in the drive thru for 30 minutes and still have yet to receive my food. This is ridiculous especially when I'm the only car in line. Sat at the speaker for 10 minutes before someone finally said anything. And then I was still asked to wait. It's sad this location just opened up and already has a HORRIBLE rep! I've seen Atleast 10 employees inside and a few just hanging outside and still have to wait. I still did not get the food I wanted because I couldn't wait any longer. Do Better! read more

Whataburger - Lack of service - Fast Food Near Me - Montgomery, Alabama

Hamburger was cold. Fries were very hard to pick up as they are like toothpicks BUT the ketchup was divine!