It took more than five minutes for our order to arrive at 11pm at this location but we didn't complain once. Why? Because the service wasnt slow they were cooking our burgers! When we got them they arrive as we ordered them, hot and our fries werent cold. What more could you ask for from a low grade fast food, burger joint? Dont get me wrong Whataburger is no Five Guys or Twisted Root (for those of you down from Dallas), but why anyone would ever go to McDonald's or Burger King rather than here makes me wonder. When comparing the two Whataburger is much better but this is only fast food we are talking about. Nothing more and if its late and most places are closed at 11pm you're pallet would appreciate a trip to Whataburger than the others. If other places were open we wouldn't be here. Meanwhile this location is clean, well managed and comes with a friendly staff, all items that arent common in the fast food world. read more

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I had stop going to Whataburger because the last time I had went my fries were cold ( I don't know about y'all but cold fries aren't great.) and my burger which was #1 with cheese was soggy. I took one bite and throw it away. So stop coming. I decide it's been awhile and I really wanted Whataburger, I give it another chance yesterday. Once again fries were cold. I gave them to dogs. My burger wasn't soggy but it wasn't a good burger. Very disappointed with Whataburger and how much it's gone down hill. read more

They suck!!!! I've always seen it empty and never knew why, but today I understood why!!! They never seem to have anything working!! I can't understand why they are still there?!?! They need put another fast food place that's actually wants customers and business! read more

Slow, service, nasty place, 20 minutes or longer in line with eight other vehicles. Ridiculous service...

Stop, do not go! No matter how much you are craving Whataburger. Find another one. Breakfast drive through takes at least 20 minutes to get your food. No one working there seems to care, orders are more often wrong than correct. I've had iced tea that tastes moldy. I love Whataburger, but not this one! read more

The service is sooo slow, they don't know how to run this store efficiently because the line to order is always minimum 20 minutes . You guys should hire more people!!! I literally just waited 26 minutes for a meal. The employees are working fast but I think you guys just need more people read more

Went tonight and ordered a honey bbq chicken strip sandwich and was given chicken strips inside of regular buns. Wasn't told that they didn't have any Texas toast, when I told them about it they said deal with it. Just upsetting the way this location is slowing falling apart. read more

Ordered through UberEats. Left off half of my order. When I called to get the rest of my order the guy who answered didn't seem to understand the point of Ubering was so that I didn't have to leave the house and suggested I come up to the restaurant to pick up the rest of the order that THEY forgot. read more

Messed up order months ago- wrong drinks. This time messed up burgers - all loaded asked for plain/dry. Went back to remedy- all had mustard. I called and got argument from manager. Really?! I will not go back . Done . Not even polite to me.. read more

Even when they were bumper to bumper busy they got our order right :-) Thank you for the double meat burger with Jalapeños

This Whataburger location is extremely convenient for me, and therefore I have given it many attempts at proper service, and operation. My last four visits have been spot on, with accuracy, and friendliness of the crew. The food is prepared fresh, hot, and to order specifications. I believe that the management team has taken notice of the ratings, and negative comments, and are making an effort to correct their deficiencies. The drive-thru continues to be a little slower than other locations, in the area, but it is improving. As a life long fan of the company, I will continue to patronize the company, at all locations, and just hope for continued improvement, where necessary. read more

ZERO STARS. KYLE WHATABURGER IS THE WORST WHATABURGER OF ALL TIME! Avoid the "training" manager named Maria! She either has NO idea what she's doing or doesn't want to help out Whataburger customers. She will tell you @ 11:30pm about how she was supposed to be off @ 11pm on a busy Saturday but has a dredding look on her face about her 2am shift. I hope WHATABURGER'S CORPORATE HEADQUARTERS sees the video tape for Saturday June 9, 2018 between 11:30pm-12:15am Sunday morning. I hope they get the phone records between 12:22am-12:40am Sunday morning for this location. I still have the tangible evidence to back up my times and my experience as I saved my receipt. Maria doesn't know how to ring up the Get a Free Whataburger with a purchase of a Medium fries & Medium drink. She will hit one button and print a receipt and NOT ask, "What would you like on your burger?" I looked at her. Paying separate orders as I was told to do and I had to tell her, "Aren't you going to ask me what I want on my burger?" She responded by saying, "What do you mean? The number one." She's looking totally confused. She looked out of it. No cups given. She immediately brought in her, orange, clear apron "manager" to talk to me and she asked me what was going on. I thought the managers wore white or brown. Maria laughed at one point to where my girlfriend saw and I decided not to buy from them with that snarky attitude. I spoke to the real manger, Marc, and he did all he could to get my (2) nephews and my girlfriend's orders completed, but I was starving. I left without anything just waiting to be asked, "is there was something that I could get for you?" At that moment, I didn't trust anybody else to help us out. I called @ 12:22am to get verification on the names of the employees because the entire restaurant looked like chickens running with their heads cut off due to the fact that all their customers' orders inside the restaurant, where wrong. The staff was visibly stressing about how Maria was ringing the orders incorrectly. I know this because one of the employees wearing glasses had muttered it loudly as he passed her. Trays were being slammed. Cups falling to the floor as people placed their orders from her. IT GOT WORSE! BELIEVE IT OR NOT! I called the restaurant and a man named Juan M. picked up and refused to give me the name of the employees from about 30 mins earlier. He lied about the manager's name because JUAN M. claimed there wasn't a manager whose named started with the letter 'M!' I was referring to Marc. Turns out JUAN M. is a WHATABURGER MANGER WHO HANGS UP ON CUSTOMERS WHO NEED TO VERIFY INFO THAT IS GOING TO BE FORWARDED TO CORPORATE. All this was on speaker so I wasn't the only person in my car to hear the lengthy call. Marc told me she was "young." She was still in training. He kept on asking us what he could do to make things better for us. But I couldn't believe that WHATABURGER EMPLOYS MANAGERS like JUAN M. that PURPOSELY HANG UP ON THEIR CUSTOMERS. Neither did Marc, apparently. Stay away from this mess in Kyle! read more

I was coming home from the festivities in Downtown Austin last night (Texas Shamrockfest) and hadn't had a chance to eat dinner yet. Let me tell you... an option in Kyle where I can get a bacon cheeseburger at 1:30am is a fantastic thing. It's a standard Whataburger... nothing too fancy.. but if you're in the mood for a Whataburger, onion rings, or shake... it's a nice thing to have. read more

I'm upset they don't give military discount at this particular restaurant . The cooks don't pay attention to a simple request, unfortunately I only eat here because it's 24 hours open. read more

Clueless, Thin over cooked meat patties just don't get it these days. Too many other good burger places to go. They had 6 to 8 people who were mad and waiting forever for their food.The people here are not smart enough to make a burger. I will never go back. Try Mighty Fine or Fives Brothers instead. read more

I usually stop at this location in route back to home and it used to be that service was fast and I could be in and out, but these last few visits I've noticed that they must be under new management or something because they are consistently under-staffed and the drive thru takes forever. Ordering just a medium drink took around 30 minutes (no joke). Meanwhile I'm watching slews of employees leaving and none coming in -- whoever is running this location needs to seriously re-examine their traffic and schedule accordingly. This is the only Whataburger in the area and one of few restaurants open after 9-10pm so you should be scheduling accordingly. read more

I have ordered delivery from them a couple of times, and will not be ordering delivery again. Given the current Covid situation I find it very upsetting that they don't do anything to keep the food from being exposed. The bags are left completely open, not to mention that the food also gets cold. read more

Whataburger in Kyle has had the most consistent quality of any of the fast food restaurants I have been to that serve the same menu items. They are also very good at preparing your order thoroughly quickly and efficiently. Friendly Staff read more

Food was very cold , and workers attend customers really slow. The wait line was over 30 minutes

what can you say about Whataburger? It's comfort food to me. Nothing else tastes like a Whataburger ! Besides the bacon cheeseburger, I would say the chicken biscuit is my next favorite. and the cherry pie and the lemon pie. I wish they were a little faster at this particular location, but you can't blame them too much as we don't have a lot of options in Kyle. There is a Jack N Box across the street where there is never a line .... that should tell you something about Jack N Box ! read more

Best service ever. Young adults ran the driveway like champs. A girl took my order never repeated it and had a family of four applied perfectly in the register. Then the next young girl asked us to pull to the side where our food was delivered vered with napkind and just the right amount of ketchup. We are a car if special requests. I've never had a perfect order and am totally impressed with how these young adults - all I saw were females ran this Whataburger. If closer to me I would scout my next employee at this Whataburger. Way to go ! read more

Once again the Whataburger in Kyle seems to have changed their morning staff. It is lacking proper service training. I have gone twice in the last 4 days and have been ignored by the same morning personnel. When I drive up my order is quickly taken, but when I arrive at the window, I get ignored. You see them moving around cleaning, which is part of their duties. You also see them standing talking, which is not part of the duties. I am a creature of habit, in that I always get the same thing. The #5, bacon cheeseburger, no onions. So last Friday placed my order and got a burger with onions and no bacon, but at least the burger was tasty. Today I got a burger with onions and no cheese, but today's burger was dry and the meat was tough and overcooked. The fries bland and unsalted. I can't believe that both times I waited 15 minutes for a poor burger. Both times I waited almost 10 minutes before the window person collected my money without so much as a good morning or a thank you. On Friday after paying, I was asked to move to the next window, which was strange since I was the only car there. Today once again it was 10 minutes before being acknowledged. So I guess it's time to go across the street to McDonald's, at least there I know what to expect food wise. But quicker and less expensive. read more

For fast food style burgers, I place my trust in Dan's, Short Stop, and of course Whataburger. I find that a really great way to break the ice with strangers is to ask everyone to do Whataburger guy impressions. It's pretty hilarious. Sadly, I recently found out that Whataburger didn't renew that guy's contract. What?! He was a Southwestern staple (in my heart)... :( Anyways, this is my burger/chicken joint in Kyle. Every burger, aside from the Chop House, from Whataburger is ace! So greasy and fulfilling... I just think the Chop House is kind of gross. That's just my opinion though. Get chicken stuff from here too. It's so flavorful and blindingly white. The line moves slow because they make your burger when you order it. That's the reason for all the available customizations... and wouldn't you prefer that over something that's been sitting out for more than 30 minutes? The graveyard shift employees are also super friendly. THEY RECOGNISE ME NOW! Not sure if good thing or bad thing... read more

This is the wrost Whataburger I've ever been to. Unfortunately it's the closest one to my house, so I've recieved the wrong order multiple times. Almost every time I've ever been here, they messed up my order, or the food was extremely cold when I had to wait 15+ minutes for my food. Not worth coming here, but I seem to forget and come back. read more

Whataburger - Old food. - Burgers Near Me - Kyle, Texas

I don't really understand what the obsession with this place is. The only thing I can get into is their breakfast sandwiches. read more

Companies like this need to learn that some people don't eat meat. When I order a taquito I don't want to taste a hamburger and I do every time because they heat up the tortilla where they cook the hamburgers. PLEASE CLEAN YOUR GRILLS. Also when I order gravy I don't want sausage in it. Unless someone says "sausage gravy" don't put sausage in it! Ugh! So annoying. read more

Whatagyp Save yourself time and aggravation. Stay away from this Whataburger. Not only was the wait ridiculously slow, the burger was overcooked and as dry as leather. Chocolateless chocolate shake was a disappointment too. They could not even spare a napkin for a takeout order. Rather go hungry. read more

F-A-S-T and friendly service. I just read all the revews for this Whataburger and have never experienced the drive-thru delays mentioned and we go there at least 3 times a week. This place is always crowded at breakfast and lunch because it is a well above average Whataburger in my opinion. I have seen 20 cars at the drive up at lunch and they get folks' orders fast and give you your food quickly. I have never received an incorrect order and always am greeted with a smile by whoever waits on me (unlike several Whataburger's in Austin who routinely screw up my order and greet me with a caveman (or cavewoman) UGH instead of hello. read more

For the most part we really enjoy this location. However tonight we were stuck in the drive thru line for 30 minutes. We were falling asleep while waiting on our 3 meals. We were told the call in orders were backing them up, but they need to fix this issue so the drive thru isn't wrapped around the building and you don't get your food finally and it's cold. Fries and burgers were cold. Wasn't worth this at all. Sorry dropped my rating. read more

If I could give a lower star, I would... first it took 30 mins for an app order...our order was wrong... ya ok. Called talked to the manager (she was super sweet, understanding, and apologetic) and she said she would have it fixed because my kid is super picky. Came up there and she said she would get the order taken care of. I'm waiting to where I can see the whole kitchen. I notice that one of the employees literally had cavicide wipes on his station, he pulled a wipe out and wiped the burger including the surface area.... ON THE BURGER... I asked the cashier what those wipes were and couldn't understand what she said... the order still wasn't ready and the manager walked by again, I asked her what those wipes were, and she told me. I told her those were totally unacceptable to have a the food station and extremely toxic. I was very nice to her and the employees removed them. These burgers were for my kids... it makes me sick to think that some one got a burger that had those chemicals on it due to an uneducated and lazy employee. I know this location is always busy, but this is no excuse. Super disappointed. I will not be going to this location ever again. read more

We are from out of town and kept hearing how great Whatsburger is. This is, by far, the worst fast food experience I've ever had. It took half an hour for our food to arrive. No explanation or anything. Not impressed with Whataburger. The food was just okay, def not worth a 30 min wait. read more

I went in today and after eating my meal of course and using the restroom to wash my greasy hands. I noticed they obviously have a bug infestation problem. My fries were barely warm and the burger was the same. I waited for a good 10minutes for my food to not be fresh. Interesting how that works. As I was filing up my tea I heard crickets in the back in the kitchen area directly behind the fountain drinks. I didn't think much of it until I stumbled across several other issues. I just assumed they were outside. Like I stated. When I went to the bathroom after my meal I saw a dead cricket on the floor. Alive beetles crawling on the ground as well as several dead ones next to the trash can. The bathroom had toilet paper all on the stall floor and also dead bugs on their window seal. I didn't even utilize the bathroom facility after seeing all this. This will be the last time I eat here and when I asked for my money back. The manager Tracy never even apologized for the situation. I'm a local but will NEVER return to another whataburger again bc of this situation. read more

Whataburger - Dead cricket in bathroom. - Burgers Near Me - Kyle, Texas

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So I was driving late at night to San Antonio for the weekend, needed to make a stop for food, I walk inside, use the restroom, it was dirty and disgusting. Ordered my food and made a mention of this to the counter person. She goes to tell the manager "Donald Saathoff" who is in the middle of doing the employee of the night thing and recognizing them, spends about 5-10 minutes talking to his employees while people are waiting on food in the restaurant at like 10:30 at night and trying to leave. "Yulissa" who was the cashier? that's the name on my receipt, walked around the counter to empty trash bins, then without washing her hands or anything walks back around and tries to hand my food to me. Absolutely disgusting! I won't eat here again. Waited on my food for about 20 minutes cause they were too busy and then having someone handling trash without washing hands touching food. read more

their service sucks, the lady that gave us our meal totally ignored us when we were calling her back for our missing drink . DO BETTER .

I am always impressed at this location. Great service and I love their breakfast. Best biscuits and gravy in Kyle. The sausage is flavorful and I always get plenty of eggs. Great place. read more

Friendly, competent and happy workers make this Whataburger stand out! Oh and the food is super yummy too!

This Nana and Papa had our precious 4 year old granddaughter staying with us. She asked for pancakes for dinner...not breakfast, so like most grandparents we aimed to please. McDonalds doesn't serve pancakes in the evening, so we tried Whataburger. We were greeted at the door by the manager and we asked him if they served pancakes at this hour. He said not until 11 pm. Seeing our disappointment and informing him of our granddaughter's request, he told us to come on in and they would specially make pancakes for her. Do you know any other fast food places that would do this? All of the staff were very friendly and the place was clean. My favorite quick burger to buy is the Whataburger Jr.. Most smaller burgers have nothing but ketchup and pickles, but not Whataburgers. It tastes just like the bigger burger but less calories. read more

My daughter and I just went through the drive thru, waited at least 10 min.in the 2 line finally got the food minus the med. Dr.pepper i ordered. The girl delivering our food got rude with me said thats not what the tiket says, and you will haveto pay for it after we already had been waiting long enough. Rude rude people!! We just drive off took our business elsewhere read more

I don't know what it is about this particular location, but we always get stale or cold fries or drinks that have no syrup,multiple times including today we order 3 meals don't get fries for any of them,and when we returned to get the fries even those were stale and cold!.. Terrible service here needs new Managment Forsure! read more

We waited for 39 minutes stuck in the drive thru and then lost our order when we got to the window and tried to charge us. Disorganized and horrible customer service. You may need to get your staff some training. read more