In my experience from my 20yrs in Texas is that Whataburger is an institution. It has NEVER disappointed me in that time....until tonight. I ordered my go to chicken strips and gravy. This is my comfort food that never disappoints....until tonight. The one thing that can kill this dish is the gravy. Tonight the gravy was water. It actually was so thin, that it would not stick to the chicken strip that was dipped into it. Someone at the restaurant HAD to notice that when they put it into the container, something was not right. There is another store near me and maybe that store is the one I need to go to. From the service and quality I have always gotten from Whataburger....I feel a little betrayed. Please work on quality control. read more

Number 11 should be changed to half a chicken with a full brioche bun and wilted lettuce. read more

Whataburger - Burgers Near Me - Katy, Texas

There is nothing over the top I can say about this chain restaurant. From the amount of time they take to get you your food, I assume that they cook your stuff freshly when ordered. They are way too pricey for fast food I have to admit. This is a sometimes treat establishment. read more

Whataburger - Late night & 1st drive thru window - Burgers Near Me - Katy, Texas

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This Whataburger has by far the worst customer service I have ever encountered. There is a girl named Steffy that works there and she needs to be fired ASAP. Every time I go through the drive thru there she is with a nasty attitude and doesn't even say hi or thank you. When she does talk she seems to have a chip on her shoulder. She has no business working anywhere that provides some type of customer service. You need to retrain your employees to have a better attitude when it comes to dealing with customers. She seems to really hate her job. Not to mention the drive thru takes forever. Horrible restaurant with crappy customer service. read more

No counter staff to help during rush. Group of 16 came in behind us and got there food before us. Had no try to serve food on. Free cookies were announced if you downloaded the spp, but they only wanted to give to the boys. I asked why they were special. They were loud and obnoxious. Not pleasant al all. Shorted on fries. had to ask again for ketchup and they had no unsweetened tea out. Nanager in corner of restaurant texting. no one asked for the boys to lower their voices. Food was so so read more

The air at this location is god awful pitiful. It's like this almost every time. It gets worse & worse with time.

The night time manager on duty is very nice respectful and kind. I had very good service there tonight. The staff is working very efficiently to get everyone's food out on time. Alll employees there this evening gave me great customer service. read more

For real? One spicy ketchup? I'm hurt. The fuck. Like seriously. One spicy ketchup? How many French fries do you think you can sauce up with 1 oz. of ketchup? I reckon like 22 max. So that leaves no drip for my patty melt. I was wary of the buyout with whataburger, my worst fears have been realized. I'm tryna get laws in da sawce. Can't ball up with one ketchup. This is insane. read more

After waiting in line I had to pull up and wait a little longer. When the young lady finally came out with the food she handed it to me and walked away without reviewing what was on the receipt. I checked the order and it wasn't mine. I blew my horn to get her attention and she came back. I let her know that she gave me the wrong order, she took it AND WALKED IT OVER TO ANOTHER CAR! Seriously? I didn't touch the food but what if I had? I asked her to be sure to bring my food to me and not to deliver it to another car. read more

awful food and service waited an hour for food JUST FRIES AND ITS LITERALLY A FAST FOOD RESTAURANT. This beautiful godsend angel came over to us and solved the problem. He went to the kitchen and prepared the food with his own TWO HANDS. His name is ANDRES and move him up to ceo or manager. read more

This is by far my favorite Whataburger that I've ever been to! Growing up, I lived up north and the rest of my family lived down south, so when we would meet up to go eat we always went to the place we could depend on. Whataburger has a special place in my heart but this one in particular always has the friendliest service and the freshest ingredients! read more

I've tried to like this whataburger but ever since the opened this new building, it's just terrible! Terrible service, Multiple times orders have been wrong, Long waits, And tonight, I wait, get my burger and it's ICE cold. Just terrible. I just can't go back anymore hoping that they're going to get it Whataburger right. They are not going to. read more

Man I missed Whataburger. In town from LA and had to stop in. Burger was hot and fresh and delivered to my table before I could even sit down. Frys were warm, but could have been cooked more. Not as hot and fresh as the burger. The young lady taking my order misunderstood what I wanted and I ended up without mustard. It was remedied quickly and I enjoyed my Double burger, Fries and a coke! I saw an In and Out being built close by. Go there once and then come back to Whataburger like a good Texan should. read more

Went to this location tonight and they went above and beyond! There was a wait through the drive thru and they asked us to pull up to wait for our order. They asked us if we wanted anything during our wait. We got a free large fry and cinnamon roll! This location has our loyalty we will always come back to this location!!!! read more

Best damn #2 Whataburger I've ever had!!! Awesome job guys!! All the veggies were fresh and cut to considerable proportions,badass job guys!!! read more

Whataburger - Best #2 I've ever had!! - Burgers Near Me - Katy, Texas

Seriously, someone needs to fire the woman who takes drive thru orders during lunch. It's always the same one and she always acts the same way. She's laughing as she asks for your order and then doesn't even listen to what you ordered. She literally said to me "wait what did you want?" She's very unprofessional and it just irritates my day. Occasionally I get a different woman taking my order and she is nice and professional, great customer service. Give her more hours and fire the other one. Sick of her taking my order. It's been months, I cannot believe she still works there. Gets 2 stars only because the food is always good and there was one nice employee. Fix your other employees and I'll give more stars. read more

Horrible hamburger. I don't know how you can mess a hamburger up but they sure did it. Dry looked like the patty had been cooked the day before. read more

I have never waited 20 minutes for my meal. This whataburger literally has children running it after midnight. I waited 20 minutes in the line and ended up leaving. What a trash ass place, I have this issue so often. read more

I'm always on the lookout for a good place to have that "most important meal of the day". In Katy, the options are not that expansive. You've got La Madeleine, which I'm becoming disappointed in, and Cracker Barrel, which I have a couple times a month. There is also a Denny's (blech) and a Waffle House, but I wasn't really in the mood for those either. I wanted something different this morning so I hopped in my car and said I'd stop at the first place that made my mouth water. Yes, that place was Whataburger. It's like the un-fast food establishment where they cook it when you order it. So when I thought about my favorite bacon, egg, and cheese taquito or their honey butter chicken biscuit, my mouth definitely was watering. The taquito's are very fresh and moist. I always get the bacon and they load it on with about 3 or 4 strips. My other breakfast favorite is the honey butter chicken biscuit. I don't know if the biscuit is freshly made in-store, but it sure tastes like it! The combo of the biscuit with the honey butter is melt-in-your-mouth good. And, of course, the chicken and honey are great together. The other thing I enjoy about an early breakfast here is that you wouldn't know you were in a fast-food restaurant. You sit down with your number, they bring your food to you along with napkins, condiments and anything else you want. A lady was patrolling the dining area every few minutes to see if wanted refills on our coffee. And after eating, as I sipped my coffee, the cashier made a pass through the dining area and dumped my tray for me. I have a habit of pulling some of the squisher fat off my bacon before I eat and he asked if there was a problem with my bacon and made sure I was satisfied. It was as if I had actually went to a diner this morning. read more

**update** went back with my husband last night. The service was much faster this time. And the onion rings were perfect!!! Yikes! Service can be hella slow at whataburger. I understand some food takes a while to cook but my last experience at this location was straight up bad. The guy taking the payments in the drive thru messed up and the manager had to fix it. He must have run payment for the wrong order which is weird since this location only has one lane unlike other locations. It took so long to get up to the second window which wouldn't have irked me since I knew he made a mistake but my food was no longer hot. So I waited a super long time and then got cold greasy food. I'll stick to other locations! read more

Customer services has gotten better, and the new location is very nice. I'd recommend management continue staying on top of their associates to provide the best service available. It isn't just about taking money and giving out food. It is about being caring and friendly. Food is good, but I'd like the fries to be crisper. read more

Drive-thru has been destroyed!! Assuming they tried to copy Chick-fil-A,which have the drive-through down to an exact science. Whataburger employees stand outside and quickly take your order but then the wait begins... unless you are trying to catch up on Netflix or checking your emails avoid the drive-thru!! read more

Food came out incorrect, was told they ran out of spicy ketchup when there was a full box clear in the open, was charged for an item when was told I didn't ask for it. Horrible service. Took 20mins in the drive-thru to get my food. Worst store ever. read more

I absolutely love biting into a sausage egg and cheese biscuit and feel the crunch of an egg shell.

I occasionally just have that craving- breakfast is great love their sandwiches. Lunch is A1 thick and hearty burger or the chicken tenders with white cream gravy to dip in! read more

They have no fish sandwiches, but hey it is called whataBURGER for a reason right? So smart son of mine thinks they do have fish (of course they don't) but he's still hungry so we order and the nice voice in the metal box asks us if we would like the meal Whatsized? I call out to her that he does not need it Whatsized! (to the horror of (not) so smart son of mine). She said in the most sweetest voice "awww" and gave it to him anyways =) He was thrilled. Fries were hot. His meat thing was good and it was still a great night. read more

Sat in the main drive through , they had two open day and watched 8 vehicles getting their order , had to call the store to be able to place my order , one of the few options to eat at night but recently quality of service has been going down read more

Always come here for my burger fix. Can't go wrong with this new Whataburger ! Recommend it. read more

Whataburger - Always good for burgers and fries. - Burgers Near Me - Katy, Texas

This is by far the best whataburger i've ever been to. Their service is phenomenal and if anything goes wrong they are always sure to hook my friends and I up with some extra fries or something. The staff is unbelievably friendly and it makes me realize why I love the great state of texas. Thank you. God Bless WHATABURGER read more

DO NOT GO HERE!! If you go through the drive threw do not allow them to take your card ask for it back right away!! They will still your card information!! BE CAUTIOUS!! I made the mistake of going here last night and they walked away to get my receipt and I woke up to so many transactions that I did not make. For your own protection do not use the drive threw or just don't go here at all. The food is par but to have ones information stolen is a whole different situation. read more

Service is provided with a smile. The restaurant is kept clean. One of the best Whataburger's I've visited.

Worst Whataburger location in Texas. Management is incompetent and lazy. Absolute disregard for any type of organization and work flow. People working the window never know what order is what. Frys are always cold, late night drive thru is a 30 minute experience. I've had enough. It is time to talk some trash on this Whataburger. This location drags down the entire Legend of Whataburger. And it needs to change. I often go to taco cabana next door because I know that this location will be an absolute disaster. And taco cabana sucks.... read more

They deserve more than the amount of stars available . They are always so prompt and courteous especially during these times and they continue to amaze me . Usually I order my taquito potato egg and cheese and always substitute my hash browns and they never gave me any issues to do so . The Mgr and staff always friendly. read more

If I could give this location no stars I would. They are slow. Food is always cold. Order is always wrong. Doesn't matter time of day or day of week. I love whataburger but we drive the extra miles to go to one of the other locations in town. read more

This is THE BEST WHATABURGER IN TEXAS!!!! Hands down. I moved from Katy into Houston and there isn't ANYTHING that compares to this place. Even when they moved locations. They got BETTER!! That never happens. I will drive for just THIS location. Never had a bad visit. read more

Waited 25 minutes for my food, for no good reason. Y'all suck. Food was dope though. Wouldn't recommed this shit hole to anyone. Eat my ass

First time at this location and I thought the 2 seperate drive thru lanes would be a disaster, but I was wrong. I ordered and pulled forward as instructed and as soon as I passed the order section they walked my drink to my car, went over my order, and took my payment. The wait was a bit long due to them being busy and having to remake the order for the car in front of me, but I didn't even mind because the food is that good. When my order came out, they apologized for the long wait, and as a courtesy they upgraded my fries to a Large and added an apple pie. This location has great customer service, my order was correct, and the food was delicious! read more

Went back finally. Definitely improved since my last review. Better service, less trash, good food. Hope the keep it up. Changing my review to reflect the changes. read more

Driver thru order forgot the bacon on my JALCWB. 90 percent they get it right tho. Hot fresh fast and friendly. Can i get that 2.00 back tho lol. 11/14/2017 #529878 read more

This was my first Whataburger experience and wow! what a burger it is! Really truly one of the best fast food restaurants I have ever been in! First of all, the customer service was excellent, the store was immaculate, and the employees were so friendly and so warm and welcoming and they all acted like they like their jobs and liked each other! I will definitely come back to this Whataburger whenever I'm in the area! Keep up the great work! read more