Did my best to give this place the benefit of the doubt, as I live close by and love supporting local places and building rapport with the staff, but my experience has progressively gotten worse over time. This is the 5th occourance in which they mistake my order for someone else, or just show a blatant disregard to me as a customer. I order breakfast every weekend. The same order. I order on the app, and give them about 15 minutes for the order to be prepped before I leave my house. I get to the store and my order is never ready and not only is the staff inattentive but they really miss on important parts of the order. No drink, no condiments until asked a second time and an overall lack of need to do anything other than chat amongst themselves. While they are kind, and always apologetic, I'm not there for kindness or apologies, and my orders are never complicated. Today, I waited 10 minutes while my order sat there complete while someone thought they were waiting on hash browns until it was discovered hash brown already being in my bag and my food just sitting there getting cold. I'm never a priority to them when I go in, and that's the problem I have. Also, I'm from Texas and grew up eating Whataburger. This isn't the service I remember or the service that any Texas Whataburger would condone. read more

Man I love Whataburger, particularly this location. The store is always clean and the staff is always so helpful and friendly. My go to late night munchies perfect with the fries and a shake. #pattymelt4life read more

Whataburger - Patty melt - Fast Food Near Me - Glendale, Arizona

Hands down the best Whataburger I've stopped at. I don't typically stop at any because service is poor and haven't really found anything I like. Today my son had an appointment and was starving by the time we were done so we stopped here. The gentleman was wonderful taking our order, patient and kind. When we pulled up to the window the girl was smiling and asked us to pull forward for a moment because the chicken was just coming out and they'd bring it all out shortly. Within a few minutes we had everything we needed and were on our way. Great service and I even found a tasty green Chile burger. Be prepared though it was so big I could barely eat it and nothing else. read more

Ok, maybe I should've been the one to ask for cheese on my burger, but I also wasn't asked. I live 10 minutes away and went through the drive through. I notice that the wait was longer than it should've been but waited patiently. Got my order and went home. Both of my orders were barely warm and seem like they sat under a heat lamp for a long time. Fries were also barely warm. The burger with no cheese was almost cold and the bread was stale. Needless to say this meal was discussing and not worth the money. I will say that the girl that was at the window and pleasant but that doesn't compensate for the horrible cold meal that I had to try ti eat. Not sure if it's a staff issue or what but management at 4pm need to be more on top of it. read more

Ordered onion rings and asked for ranch. She tells me it's .65 cents. If I'm spending $24 I should be allowed to have 1 ranch for my onion rings. read more

It's ok. Lots of people working but service is slow and dining room is dirty. Average wait is about 10 minutes which is long for fast food. Service isn't the friendliest. Went in two times and received the same experience so most likely won't go back. Burger is average as are the fries. Lots of competition is better. Toppings are generous but the raw onions come in big chunks so are overwhelming. read more

I love Whataburger. But eating at this one 3 times, I have had 3 not par meals. Today the bun was stall and not buttered good. I got a single and the lettuce was enough to serve a family a full salad. Last, the staff, while they had about 9 working, the 3 that served me were horrible. One guy tried hard, but he was about 82 years old. I'll give him props for still working. But the two 18 year old day 3 females were horrible. They were washing windows outside, and then bringing me food without washing hands. One answered their cell phone while carrying my food and stopped to talk for about 20 seconds before dropping off my food. Like I said. I love Whataburger, but this one is on the bottom side. read more

we paid for someone else order then tried to fix but still end up getting our order WRONG!

Late night after a wedding 6/4/23 22:30 on the way home to Vegas stopped in for a massive to go order came out to $183.84. Night Crew killed it, assistant manager got the entire order right 0 mistakes. Couldn't be more impressed for such a request on the way home read more

Whataburger - Fast Food Near Me - Glendale, Arizona

I went through the drive thru . I was the ONLY person in the drive thru. I paid for my order and the employee ask me to pull forward. I politely refused. Then another employee asked me to pull forward. He stated do they could serve everyone faster. I looked in my review mirror and there was no one else there. I politely refused and pointed out I was the only one there. The young man's face flushed red. I thought about it and realized that their clock that times the service doesn't reset until you drive off. They were trying to skirt the system. So my recommendation is to politely refuse to pull forward. You are entitled to your meal before the next order. read more

Haven't tasted a Whataburger since I moved away from Phoenix in 1974. While the wonderful basics still were present, I still remember a bigger more juicy patty and a larger, fresher bun. The delicious onion pieces, tomato and pickle slices, and mustard appeared as in the "olden days," yet the French fries came out luke warm and the cashier at the window neglected to include napkins in the order. We planned to eat our meal outside before we arrived home, so we needed those napkins to wipe our hands and faces. While a bit disappointed, Whataburger needs to expand to the eastern part of the U.S. because it's one of the best fast-food burgers out there. read more

Decided to give Whataburger a second chance and see what the real fuss was about and decided to get their Honey BBQ Chicken Strip Sandwich on Texas Toast, as recommended by some Texas folk. With of course some cola to complete the meal. Drive thru service had a bit of a line and seemed to be a little slower than other fast food places. However, liked how this location is 24 hours and in a convenient location. The sandwich was pretty hefty in weight, but found it to be pretty mediocre. The strips were crisp by any means and average, the BBQ sauce was good ... but then again I have yet to come across BBQ sauce that isn't good. Food was lukewarm. If it were up to me I'd rather have Raising Cane's if looking for a chicken strip style sandwich. Really holding onto hope and that perhaps, third time's the charm and go for a Honey Butter Chicken Biscuit next time. read more

Whataburger - Drive-thru Menu - Fast Food Near Me - Glendale, Arizona

I'm from California. You know, the home of endless beaches, sunny weather, amazing variety of food, where 90% of all American grown avocados are, and, yup, In 'n Out. When people visit from out of state, many drive to an In 'n Out for a Double Double and Animal Fries from the secret menu. See, it's so cool that even has a secret menu! Personally, I'm not a fanatic of the place but I do admit they make a good burger and great shakes. I have heard of Whataburger for sometime but never entertained the the thought of trying it out until about two years ago while visiting New Mexico for a friends wedding. I went nuts that time to try a variety of items to get the feel. That was a tough late night snack for my stomach. This time, I went easy with my third visit to a Whataburger in my third different state. The last time was in its home state of Texas. Knowing what I enjoyed the previous time I ordered the Sweet and Spicy Burger with eager anticipation. I went for the meal adding fries and a Coke Zero. My son went with his default six-year-old nuggets, strips here, and fries. My wife went with the junior version of the Sweet and Spicy; something about not wanting to eat too much. What ev'. As expected, upon delivery, the Sweet and Spicy was amazing! The two types of cheeses were melted perfectly between the bun and patties. The bacon and BBQ sauce along with the onions were superb. I tried, I really did try, to eat it slowly to savor the delightful burger but I just couldn't. I inhaled the gem! In fact, I was disappointed that my wife ordered the wimpy small one because I was going to finish hers if she had anything left. She's so selfish. The fries were good but pretty much average. McDonalds still is the king for fries but this isn't about fries so ignore that. This is about burgers and Whataburger truly does make you say, "What a burger!" My sons chicken strips looked large and tasty as he ate it without complaints but, again, this isn't about chicken. Yup, what a burger. Oh, the location was nice, clean, pleasant, and the employees friendly. I would definitely come back here...or any location just for the burger. You should as well. read more

Whataburger - What a medium size drink at the front door of Whataburger. - Fast Food Near Me - Glendale, Arizona

Worst service ever!!!! Did online order. Sat in drive through for over 10 mins. Watching the kids inside just messing around. Then I asked if I had everything in the bag was told yes. Got my food and it was cold. My drink spilled all over my car cause the lid was not on properly. read more

We ordered delivery on 4-21-24 with 3 meals. This order cost us $51.13 for 3 simple meals. It was delivered without any fries for any of the meals. I called to speak to the manager and told him we ordered on Whataburger website and not food delivery service. He said we could come and get a free meal or the fries. I told him if I wanted to drive down there to get it, I wouldn't have ordered delivery and paid $51. It is very irratating that these fast food workers want $20 per hour and can't seem to get delivery orders or regular orders correct. It only takes a few seconds to look at the reciept taped to the bag and check the order. read more

This certain situation isn't the first time that has happened. I had to drive back around because i didn't get my ranch nor did i get more forks I asked multiple times that i want ranch and forks. I don't want to be going in circles just because they mess my order up everytime. With that I had to come back around sat by the drive through window for 5 minutes until someone had noticed me. This is ridiculous please learn simple instructions and always check to see if there is a car waiting. read more

First time eating Whataburger. I was surprised on how many choices they had. Chicken and burger choices. I would eat there again for sure on my next visit. Both my kids agreed. All of us had burgers. Good fries too. Decent size on the sandwiches. I was filled up. read more

who ever said this was "the spot" lied. nasty cold food dint get the right order and didn't get our milkshakes until we were almost done with the nasty meal that we paid 63 dollars for! read more

I didn't get the name of the woman in the drive thru but she was very friendly I stopped here around 6:45AM my food was hot & Tasty and I got it quickly! read more

One of the best places in AZ to get a burger . Also , their chicken bites are made with real white meat chicken so they're always hot and delicious when I get them. They can get a little busy both drive thru and inside so be a little patient , it's worth it ! Please try this place if you haven't ! read more

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Drive thru time was quick, the lady who took my order was kind and patient and asked all the questions I hadn't thought about. The I got my soda and was asked to park next to the cone for my order to be completed, I messed that up and probably caused a bit of confusion. The whole female staff showed me nothing but professionalism and patience even though it was 100 percent my fault. Highly recommend this all female crew doing a stellar job! read more

We go to this location quite a bit. Seems like every time we order they forget something. The other day I got the ckn strip meal with 2 gravy. Checked before I left and no gravy. Went inside asked for my gravy and what they gave me was water that looked like gravy. So disappointed in this location. You REALLY need to step it up. read more

Service was very bad at this location.We order 3 simple meals on the menu and when we pulled up we couldn't get any sauces on are meal that comes with it and didn't get any individuals sauces.They forgot are 3rd drink and had to remind them before we pulled of than if it couldn't get worse we had to pull of to the side to wait an extra 10min with another car in front of waiting awell.Definitely wouldn't recommend this location. read more

Wish I could give zero worst customer service ever doesn't know how to talk to people literally had no employees actually working just standing around talking to each others read more

Omg.... Why can't they get an order correct??????? I ordered 3 doublemeat burgers. The first one was fine. The second had onions, lettuce and pickles which I did not order The third was not double meat....... No cheese had onions, pickles lettuce and tomatoes. (I ordered lettuce and tomato) but it also had mustard which I did not order and allergic to So I had to throw my entire meal in the trash!!!!!! Why can't they simply read an order and get it correct???????? Geez Will never order again!!!!!! By read more

What happened to this location? I just waited 20 minutes in the drive thru with only 2 other cars. Insane. It seems like I have to yell for them to understand me. Faulty equipment? I just got handed the flattest soda of all time. In the wrong size to boot. read more

Today's visit was worth a review. The staff was very friendly and helpful today! Shout out to Dillon, we need more people with such a great rapport. Food was just as ordered. Everything was clean. This team was on it. Nice job Whataburger! Happy 4th to y'all! read more

I like that this location is open 24 hours. However, we did a mobile order and our order was still given to us incorrectly. The burger was also not cooked throughly. Still ate it though. Not sure if i will be returning read more

Whataburger - Meat not cooked all the way - Fast Food Near Me - Glendale, Arizona

The worst burger and fries I've ever had. Maybe they were good 3 days ago when they were prepared but they've since lost all juiciness and freshness. Even weirder, we had to wait 15 minutes in the drive through line with one car ahead of us and yet nothing was even close to fresh. Only positive is that the workers were polite. read more

Avoid this location at all costs. They told me to pull up, proceeded to give my food away to someone else and left me sitting there while 10+ cars got their order. When I walked up and asked, they had no idea what I was waiting for, and said sorry we will have to remake your entire order. I was sitting in the drive through for well over 35 minutes. Pure mismanagement. read more

Tried the mushroom burger. It was hot and tasty but the mushrooms were rubbery. Onion rings were very good and a free drink for seniors

Don't expect to get your order fast. Spent 35 + minutes in the drive thru. Ridiculously slow service I couldn't believe it.

This is a joke of an establishment, slipped and fell then was told I had slipped because I was drunk not because of the excessive amount of water on the ground with no wet floor signs. A so called manager calls the police and says I'm drunk and irate and breaking things? How is this not a crime? The manager literally making up that I was intoxicated and that I was breaking things (yes I was very upset because I was just laughed at by the whole staff and told they wobt do anything) wouldn't even file an incident report. Just told me to leave. Managers on duty for Thursday Sept. 3 should be fired. What a world we live in now, in a time where police are killing people for no reason this guy calls the police and makes up information so the police will come and arrest me? For falling? Great customer service skills. read more

Do they even LOOk at the order?! Missing the fries, no cheese on the burger, no ketchup, no napkins. I call for refund. They tell me they can't refund, I have to drive back and they will remake. NOPE, your error YOU make it right. Asking my CC to back charge since I did not get what I ordered. read more

Whataburger - Missing fries. Their solution was for ME to drive back and pick them up. Your error YOU make it right! - Fast Food Near Me - Glendale, Arizona

would've given no stars if i had the option in the matter... as a delivery driver i travel to lots of different restaurants... was disgusted by the attitudes of even the managers at this location. if you have to charge a delivery driver for ranch for a CUSTOMERS order, you're clearly not doing too well. i've worked fast food, i know your job ain't that fkin hard. get it the fk together. read more

Whataburger is a staple burger joint in the west coast and south! One of the main reason I enjoy this place is because the patties used are the cut of beef that I prefer! Also it is 24 hours which is a great meal for a late night outing! In addition, the burgers are huge, satisfying and very filling. I order a jalapeño burger with fries well done! Burger was 10/10 fries were crispy which I prefer. I think what would elevate this place is having a staple sauce! I would 100% always recommend this place and will be eating here again! read more

Decided to do a mobile order tonight assuming that it would be easier than yelling through a speaker in the drive thru. Below is a picture of my original order with all of the customizations clearly listed. The order I received was a single meat burger with ketchup and the other burger was a double meat with all of the toppings. Completely reversed. When my friend was eating her burger she realized that it was very very pink. I really don't understand how you mess up a mobile order with everything clearly stated in front of you and when there were absolutely no other customers in the drive thru. Blows my mind!!! read more

Whataburger - Original order - Fast Food Near Me - Glendale, Arizona

Whataburger is what it is. Every time I don't check the meal I was given I find out when I get home that they missed something I paid for. The avocado bacon burger is delicious I'll probably go back soon and get another one, but this I'll check to make sure what I ordered is all accounted for. read more

Paid for extra meat patties on two burgers and received half a bottle of mustard on each burger instead with flat sodas. We had to use an entire napkin (or two) just to take off the mustard. We aren't picky eaters or people who often complain but the entire order was messed up. read more

The last three times I purchased from this place the food was not good. It was cold and really should not have been served. I know not every time it will be perfect but three times in a row, come on now. Maybe you should close your doors. I will never go to this place again. read more