soooooooooo slowwwwww on service. Food is fine but I could get food faster at a sit down place with waitresses .

Sat in drive through line for 45 minutes with 2 cars in front of me. They still got my order wrong. 15 people working but apparently none were kitchen employees. Will not be going back. Sad because it's 3 minutes from my house. read more

In the drive through for 45 min during lunch. Who can wait this long? Does everyone else gets longer lunch?

I do not understand why the drive thru is ALWAYS SO SLOW!!! Doesn't matter what day or time it is. Took about 45-50 minutes just to get 2 combos. It's completely unacceptable and I will never be coming back again. read more

Holy crap. Literally stuck in the drive through for 30 straight minutes with 5 cars ahead of me still. I am trapped here. I am so frustrated I don't even want the food anymore. This is insanity. Zero stars just due to the drive through process. What a mess! read more

Went there tonight for the first time, and it will be my last time ever going there. If you like wasting your time, then you should definitely go to this place. I got in line at 5:50 and left at 7:19 without my food after 30 minutes of waiting after I ordered I asked the young lady how much long and she said "YOUR ORDER IS NEXT TO BE MADE". And that was at 7:15. I asked for a refund and they gave it back. I am hugely disappointed in this place. Whoever is running this place is running it into the ground. There is no excuse a fast food place should take this long. read more

Why in gods name is this drive thru sooo slow!!??? Please...someone from management, or corporate or somewhere in this company please please tell me. Go sit in your own drive thru and tell me why it takes 20 mins to get a breakfast sandwich. Holy crap!! read more

2nd attempt via drive-thru in 45 days. On both occasions an hour wait during non-busy times and food was inaccurate. Will not waste time, energy, and money here again. Period. read more

Tastes amazing because it's whataburger but don't come hungry or you'll starve to death in the drive thru line. This is the slowest whataburger in America. read more

They started off with the rush of people getting food out warm instead of hot. Recently they are spot on with food hot and are finally up to expectations. They make the burger the way you want. The fries are really good with the spicy ketchup. They have the best onion rings anywhere around Gallatin. read more

Sunday afternoon at 3p with only 4 cars prior to us it took 35 minutes to get order. Then they gave us wrong order so we had to wait again for our order. We get it, 2 sandwiches, fries and shake and food was cold and chocolate shake with no taste. Not going back! read more

I have been waiting in the drive-thru for 30 minutes and still don't have my food. I love Whattaburger, but not enough to wait this long!

The kids working have no urgency, took an hour to get through 5-6 cars in the line. There was plenty of staff.

Never been to Whataburger before.Got double paddy,was pretty good!Shakes are awesome!Fries were good,brownie good,cookie so so.The only bad thing was service.Everybody was working really hard but wasn't controlled chaos.We did dine in.Orders were served out of sequence but the front end lady was total cool and gave everybody free food with orders to make up for 15/20 min wait.If she hadn't done that,might have left bad taste in my mouth but no doudt will go again and try something different.Even thou food was late,my paddy was smoking hot in temperature and had to wait to cool down.Burnt my tongue!Don't think I've ever seen that before!?Hot fries yes but not burger.Way better then other fast food places.I'd say give them a try read more

Sooooooooooo slowwwwwwwwww!!!! We waited for 45 minutes and finally just had to get our money back because our food obviously wasn't coming anytime soon. read more

Food is good and usually consistent. 5 stars for that. Large O ring box is always a bit anemic. 3 stars for service and sense of urgency. I understand the challenges of a new restaurant but fast food should be fast or at least faster than fast casual concepts. Drive thru is out of control on wait times - like I understand items are made to order, but why would anyone wait in a drive thru concept for 45 minutes? I bypass the drive thru normally and my average wait time inside is around 28 minutes. Yes, it's been higher before! You have some friendly team members (Erik is awesome - a true example of what everyone should strive for) but equally as many slow, inefficient and rude ones too. My last visit, I went inside, was first in line and nobody at the register. I'd say a handful of staff walked by me - no acknowledgment or even a we'll be right with you. Then, a female employee walked up to the register. She didn't say a word and I couldn't tell if she was clocking in or out or whether she was actually going to take my order. I finally had to say, "can you take my order?" She replied, "I'm standing here aren't I?" I was blown away by the snarky response but didn't make an issue of it. Ordered, and of course, sat at my table with my number in plain sight until it hit 28 minutes. Lost the order, of course. Finally got my food, but I would never write a review if there wasn't a constant issue. This store is plagued with issues. I'm a second shift worker so I typically go in at slower hours and the ball always seems to be dropped. Was eating here 2-4 times or more per week. Sucks, because nothing other than Taco Bell and McDonald's are open, but just can't handle the constant "bad nights" they claim to have every time. I sure hope the OP works different shifts. I know, I was a GM/OP for large corporate upscale casual dining concepts for years and I loved the opening shift and out before dinner to try and have a normal 9-5 type life but it's just not possible in the food service industry. You have to see your operation run at all times. read more

Maybe it was off day, we all have them. I understand the inside was closed due to i believe to remodel so just drive thru available. Not a problem. However we got to the person taking orders and they were too busy talking her coworkers and if she had a moment she would then look back at us and enter what we said. I asked for a hamburger without a bun due to gluten sensitivities and my husband asked for no onions. We received ordered and stick on his sandwich said no onions but unwrap it and covered in onions, also my hamburger had a bun on it, glad i am just gluten sensitive and don't have celiacs bc they wouldn't have been able to eat sandwich by just taking off bun, they could get pretty sick. Again when food was brought out the person bringing was talking to the other co workers. I understand it was lunch time and everyone through the drive thru is difficult plus handling the vehicles waiting for food. However with that said if they anticipated the remodel and knew it would still be busy, a plan of action should have been set in place by management so all employees would know what needed to be done. read more

the food is good but the Manager's have real bad attitudes and that's not professional for busines.