Waited in the drive through for 30 mins. Horrible service and staff members were on their phones. Would recommend driving to the next closest panda if you want good food, this is not the place. read more

Two nites in a row it's been horrible. The food on the line looks VERY dried out. The staff that's usually here

Everyone is on here hating on Panda Express. Honestly I'm in here once our twice a week and the staff is always friendly and if they are out of something they make it fresh for you in like five minutes. It's always clean inside, food is constantly good and the bathrooms are clean. This location does a great job. read more

Hunter and his team were very kind and welcoming! They made us fresh food for our order and everything was delicious!

I got the beef & broccoli & literally counted 3 pieces of beef in my bowl. This was the case before also when I've gotten it from here & I didn't say anything. This was the Hendersonville Tn location. Won't be going there again! read more

instead of cooking more white rice like they're supposed to they just " didn't want to" until I got a manager involved then was throwing pans around and going off on other coworkers audibly. and ran out of teriyaki chicken and didn't want to make more of that either. So the wait for white rice became 45 minutes when should not take that long. read more

They were fast, friendly and encouraging, and someone was kind to pay for our meal behind us! Thank you Lord! read more

Panda Express - Chinese Near Me - Gallatin, Tennessee

Meh. Was hoping it would be better than the Hendersonville one and it is but not by much. I don't know what happened over the past months. Must be COVID. we blame everything else on that. They SKIMP on the food. Got the pepper steak. 2 pieces of uncooked broccoli and 3 cubes of steak. I guess the up charge is for the extra broccoli?? Teriyaki chicken. Not much better. I remember when I had a hard time finishing a plate because you got so much food. Now it doesn't even fill the spot in the container for it. I know I should not expect much but it's said how the food has gone down hill. On a bright note. Service was fast and friendly. read more

Panda Express - 3 cubes of steak for the 1.25 up charge. - Chinese Near Me - Gallatin, Tennessee

unprofessional, not prepared for opening, having to wait for food to be prepared. no excuse for lack of preparation

They were very nice. My husband enjoyed the food. It smelt good. I can't have it due to allergies otherwise I'd tell you all about it. Sorry folks. read more

For fast food it's fine, but it definitely isn't fast. Having to wait for over 45 min. to get an order you place through the drive-through is ridiculous. They need to work on their service. read more

Ordered the food with a certain pick up time (ordered at 4 for 5:15 pick up) which was plenty of time to prepare the order. When we got there, we waited 5 minutes before anyone said hello. Then waited another 10 minutes for the order. When we got in the car to check the order, it wasn't ours, not even remotely the correct order. So we went back in and waited another 8 minutes for the order. We checked again and items were still missing, so we waited more. By that time we got the whole order, the original half in our hands was cold. So bummed. This is not the first time either, but we thought to give it another shot. Nope. read more

Ordered a Panda Bowl consisting of broccoli beef and chow mein from this locations drive thru. Got home and realized I essentially paid for 3 pieces of beef, 5 pieces of broccoli, and lots of cabbage, with a handful of chopped up noodles. Not worth the time or the money to eat here. read more

I know this isn't going to stray anyone away because we're all disgusting filth that know how gross fast food is but my experience with their food tonight was the epitome of awful, all of it was old food ,the rice, chicken, and steak, I had 5 bites and all of it sat at the top of my throat until I finally had to throw up, Panda is amazing fresh but it quite literally tasted 8 hours old just sitting in each individual tray, if you're order is given to you in under a minute I wouldn't trust it. read more

Food is terrible here. Went to the drive through at 9:00pm and ordered orange chicken, broccoli beef, and honey walnut shrimp. Let me start by saying everything tasted OLD. It also tasted like it was cooked on the same pan as other items (without being washed).. The orange chicken and honey walnut shrimp tasted very floury. The broccoli beef is easily one of the worst that I have ever had at any Panda Express. The broccoli was overlooked and the beef was jerky-like from being so old. It seems like there isn't enough business at this location to keep a fresh cycle of food going on. So for about $10, I ate maybe a fourth of my to-go plate. Very sad. The only positive comment I can make about this location is that the gal in the drive through was super nice. I will make sure to never visit this place again due to the terrible food quality and freshness. read more

Panda Express - Very bad. Broccoli beef is very old and the beef is jerky like. Couldn't even finish. - Chinese Near Me - Gallatin, Tennessee

I'm a huge fan of Panda Express, but this was the first time I've come the Gallatin location and was severely disappointed. Panda Express is an expensive restaurant for cheap Asian cuisine, so I always have high standards that this location unfortunately didn't meet. I went to the restaurant mid-afternoon expecting good service and even better food, yet the serving size and quality were both severely under par. I got about half the amount of rice compared to previous dining experiences at the Hendersonville Indian Lake location, and a third of the chicken I've gotten before. Included are the pictures, mine is with shrimp, my girlfriend's with just chicken - I even payed extra for shrimp and got less rice and chicken than a normal meal! In conclusion, this restaurant is not worth the drive over, the money for the food, or your time. Go to the Hendersonville Indian Lake location for much better food and service at 208 N Anderson Ln. Hendersonville, TN. read more

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We went for a late dinner on Sat. night, around 8:30pm. Dining room was open. Got being 2 groups- one family who quickly ordered. Next mom & daughter tried to order 4 meals on the $29 special. All the same - noodles, healthy greens & walnut shrimp. With everyone on both sides of the glass, clerk couldn't understand their order, finally got it right. Until Mom made her count the shrimp in each styro box to make sure there were 7 in each box! Said"she was paying for it, wanted her money's worth. Meantime, clerks working drive-thru kept taking all the shrimp and other goodies, so tubs were always empty. Finally someone took pity on us, took our order. 1 plate w/rice, broccoli beef & honey sesame chicken. Beef was gone so she piled on broccoli. We made her pick all the tiny beef pieces so we got some meat. Other was noodles & honey sesame chicken. Fine, ready to pay. Oops. No one at register!! So she put our order BEHIND the big shrimp order!! We waited almost 10 minutes til mom was happy. Went to pay, she insisted on knowing the selection of sauces besides soy. Took her time deciding, clerk finally threw a mixed handful into bag. They debit card wouldn't work! Aaarrrggghhh...our food is throw-away quality by now! They finally paid, left, We paid, found a table to look at something we would feed our animals. Mini bites of brown meat with brownish broccoli that sat in the sauce way too long. The bowl was OK. Gallatin Panda - the lady that took our order did the right thing by taking our short order while others still deciding. But to stick it on the corner was WRONG. It accomplished nothing. Hubby wanted to refuse it and demand a refund, but I wouldn't let him. He stated at his Styrofoam, ate one bite, said he couldn't do it. We took it home. I ate it today, was OK for a leftover. But not "fresh" at the restaurant. I know there are hiring shortages and new staff, but you are going to list customers if this continues. Also, "vegetable oil" is not acceptable when asked what oil you use. I have peanut and soy allergies that cause anyphylaxis... researching online shows you have all "typical food allergies" . Be honest and name at least the oil you fry everything in!! Can't wait for Pei Wei to come this way!! read more

We called in a large order yesterday for a party this afternoon. Used a credit card at time of order! When we got there to pick up (30 min before our party was to start) there was 1 table with 3 people at it eating. So it wasn't like they were busy. Our order hadn't even begun to get put together and the woman said they've had people not come to pick up that's why they hadn't started it yet. Not to mention they were having a gossip session about personal issues. Then about 3/4 of the way through filling our order they yelled at the cooks to come out to cook some of what we ordered which was another 10 or so minutes of waiting. Normally I wouldn't complain ... but the whole purpose of ordering and paying before is that it should be hot and ready to pick up right? Especially when it's been paid for already! The upside is some of what we ordered will be fresh ... But we've already traveled 30 minutes to panda to get this specifically for our celebration and now another 30 minutes back plus the time we waited to get our order. Super disappointed in the service and lack of professionalism. I tried to still be nice and kind but my face showed the not so nice I was feeling on the inside "Sorry for the wait" Wasn't quite the apprise response in this situation. read more

I gave this location one more shot since I was hungry and needed a healthier option. I got here at 3:30 by the time I got to the window it was 3:33. I was told 3 min for veggies and to pull up. Totally fine. I am still here waiting with 2 other cars. Worker came out and said 7 more minutes. It's been a 25 minute ordeal at this point and I still done have my food. Lady is front of me is so mad also calling corporate. You've lost me as a customer for good. No more chances. read more

Just got takeout from a Panda Express in Gallatin. Got no sauces or condiments. They didn't even ask. Paid 4.80 for two tiny entrees. Over priced. When we got home one of the entrees had a hair in the food. Children are running the place. We won't be back. read more

Where to start ! Went there with my Family and tthere were out of chow main. So i waited 5 minutes and it was done and that honey wallnut shrimp was out so i waited again 5 minutes and it was done than the chow main was out over amd over so this happens everytime its a disappointment yhere were 6 guys with thier thumps up theys Ass !! What a shame !! Will not go back , i value my time and money you should too! read more

I ordered a bowl with chow mein and chicken and asked for them to try and give me more noodles than the cabbage that is in the noodles (as I do at all Panda Express). When I pulled up to the window to pay I asked to add an order of egg roles and when I did the girl at the window literally looked at me and sighed/ growled very loud before getting it. When I opened my food afterwards I was given only one egg role and paid for two and I had no noodles in my bowl it was entirely vegetables almost. Never have I had such rude service. I was polite the entire time and gave no reason to have service like that. read more

I like fast-food Chinese. What can I say? It's my shame. Love the portions, the flavors, and the price. It might not b a popular spot, but I gotta own my feelings read more

The food is actually good but I really find it ridiculous that I spent 10 dollars for a medium entree to not even get white rice with it. I have never heard of an entree not including white rice. If I had known I would have just done the bigger plate a little extra money, but at least it is what I expect to be. This was only my second time, since I'm new to the area, and I'm pretty sure I won't waste my time or money here anymore. read more

Bad service. Always out of food. Takes 20 minutes or more for them to cook something. Frequently overcooked food. Numerous complaints to corporate were never even acknowledged. I stopped using Panda Express all together and went to other Chinese restaurants nearby. Fresher food, cooked faster, and I suspect, better for you than what Panda Express serves anyway. read more

I finally decided to try Panda Express. I ordered a bowl of Chow Mein & Orange Chicken. First the chicken. Several pieces were over cooked in the fryer, to the point of hard & crunchy. The sauce was ok, I really couldn't tell the difference if I was told it was General Tso. The Chow Mein was, how can I say this, terrible. Dry, I couldn't spin it on my fork. Every time I tried, it would just fall off. I've tasted paste in grade school that had better flavor, even with the usual onions and green peppers. I wound up feeding the remainder of the noodles to the trash. There weren't any condiments I could find to save them, no soy sauce, duck sauce, Chinese mustard, sweet & sour. Nothing. Will I return. In one word "Nope". Next time I want Chinese food, I'll return to Fortune House in Hendersonville. Remember, if you read this, you have been warned. read more

Panda Express - Panda Express Gallatin,TN - Chinese Near Me - Gallatin, Tennessee

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Excellent customer service! Even while dealing with upset customer over what type of container to use to transport food, they handled themselves very professional. Anybody who complains about a fast food Chinese buffet style establishment and the quality of food has nothing better to do. I have been here several times and will continue to return. If you want five star quality meals. Then I would suggest looking into ANYTHING EXCEPT FAST FOOD! This place is great! And the foods not bad read more

Ordered orange chicken with rice and spring rolls. Went home 20 minutes away, opened the container saw that I did not have the spring rolls and 4 tiny pieces of chicken. Called the store and the woman I spoke with was nasty and rude. Will not be back. Chicken dry and hard read more

Panda Express - Chinese Near Me - Gallatin, Tennessee

Lol, tried to give them a chance for the 3rd time and that's it . They never have anything ready and I always have to park on the side to wait for them to cook up my food, and when the food comes it's fucking garbage compared to the quality of other panda expresses, this location needs new management or renovation because it's just absurd, I love Panda Express but I guess I'll have to eat it only when I'm around the rivergate mall location. Btw there's a woman here who usually works the window have to say in her 40's , she's the biggest bitch of life extremely rude always answers back even when you speak nicely to her. To make matters worse MY FUCKING ORDER WAS WRONG I ASKED FOR BEIJING BEEF AND TERIYAKI CHICKEN AND FOR MY EXTRA ENTREE KUNG PAO WHAT THE FUCK IS THIS BULLSHIT ?! On the screen in the drive thru my order was correct and they did whatever the fuck they felt like doing. I don't want free entree coupons with the purchase of a plate or other useless coupons. I want my fucking money back every dollar and cent on that receipt back. YOUVE BEEN WARNED read more

This was just over all bad food. the broccoli in the beef and broccoli was just old and the rice was old and my food was cold. But the lady that assisted me in the drive through was very kind and she's the reason I give it a 2. read more

What a horrible experience no I was the service deplorable the food was disgustingly hard And small portion they only had like four or five I have to choose from and they told us that they were working on it with an attitude I asked for a refund on the server couple things or bad and I was told noSo I have made a comment on the panda express webpage about wanting to talk to the regional or district manager about the horrible service that I got they sent out a entrée coupon so we decided to give me a second chance Saturday if we stop by at 11:30 when they open at 10:30, and the doors were locked so I called them at Panda Express and I asked what time do you guys open and the guy on the phone said 1030 so I checked the door again to see if it was locked and I see the guy on the phone look at me and I said are you guys open and you said no sir we were open for another 45 minutes to an hour and a half to make a long story short I drove 25 miles over to the next town to the panda express in Lebanon you want Great service great food store is a totally different store different atmosphere than any repair express our opinion from now on I'll make that extra 20 mile drive to go over to Lebanon Panda Express... If I could give negative stars I work this place is a two-time loser I would fire every employee and start from scratch these employees are rude. And very unprofessional of the way they treat their customers shame on you panda express Gallatin Tennessee read more

So bad I suspect they're shutting down soon and just don't care. From now on I will drive to the much better Hendersonville location or just go somewhere else. They never have anything, all the food looks like it's been there for hours and then they slop it into to go containers like garbage. read more

Normally I would give this location 4 stars but thanks to a worker named Zoe u get a 1 tonight. She is argumentative with the customers. She ended up so. Ad at us she pretty much threw the food at us. I thought she was about to ring me u without my sister order so I said something and she got really mad and started or tried to start a argument. Long story short. She pretty much threw or food at us and we left. It's not our fault she's incompetent at her job. Need to lose Zoe. She's a problem read more

Good food when they have it made. I think it's kind of pricey but they do give you quite a bit. read more

I visited this restaurant 2 months ago and got extremely sick. Throwing up and such... haven't been back since for my friends went later and also got sick. Not impressed. read more

I am never THAT impressed with any Panda Express. I'd recommend going to a Chinese buffet if you want Chinese fast. But if you jut need the closest thing around and now then you get what they have. Lol Their food usually isn't ALL there and you'd have to wait another 10 - 15 minutes. Tho, the people are nice! read more

I had a pretty horrendous experience at this location. I waited in the drive through for 38 minutes which normally wouldn't bother me. I'm a pretty understanding and patient person but when I got up to the window, no one came to greet me or anything. But I could see all the employees inside laughing and not really doing anything. One of the men working there was coughing all over the place which was super gross. When someone did finally come to the window she informed me that she was out of white rice. I said okay and to just give me brown rice. No worries. I paid. Waited another 10 minutes only for her to come back and say that they actually weren't out of white rice but were out of spring rolls. I had already paid so then they had to refund all my money and then ring me up again. I asked if they were short staffed tonight and they said no. Not sure what the issue was but I do not recommend going to this location ever. Ever. Ever. read more

Terrible. I've given this location a few chances and every time it's a let down. Never have any fresh selections ready, clearly poor management. Or maybe this is how Panda chooses to manage their food costs; who knows. What bothers me the most is the servers know they aren't meeting customers expectations and it seems like an imposition to ask for fresh food. Maybe this store will have a Customer Service revaluation soon. Not holding my breath read more

Always good! I stop here frequently and the staff is always friendly and the food is always pretty good . I go through the drive thru as well sometimes and it is also excellent. read more

This is the best Panda Express I've ever been to. We even drive farther to eat at this location than to go to the one in our town. The staff is always courteous, fast and takes good care of customers. On our last visit, we were 5th in line and an associate proactively asked us all if there was anything in particular that we would like to order. 2 of the items mentioned were low, so he immediately checked with the cooks to make sure the items were completed as we ordered. Always prompt and fresh food. We'll definitely be back! read more