This place sucks. Management get in here and do something. 15 minute waits in the drive-thru. Incompetent workers. Orders constantly being wrong. You gotta be hands on and not let the inexperienced workers to be left with no clue. As far as the food, it tastes like Taco Bell so there's a positive. It seems to be decent as far as the look and cleanliness but the overall ambiance of workers not being friendly and acting as if you are an inconvenience for ordering food and making them work is unacceptable. read more

I love this Taco Bell. Only ones who do it up right with the rice in my cheese quesadilla.

they didn't cut either of my two quesadilla and the cheese wasn't cooked all the way. it tasted like a fat obese man tried making a snack.

I work at a job that I can't leave so I have to order food delivered most days. You mean to tell me that you can't make a simple order and my order was cancelled??? Food is typically garbage anyways, why am I surprised.... read more

Dirtiest restaurant I have ever seen. If I could give a place 0 stars I would. It doesn't look like the place has been swept or cleaned at all since it opened. Only good thing was the food was halfway decent. Crunch wrap BARELY had any beans. Missing items and cold nacho fries random onions everywhere packaged like an explosion in the bag. Grilled cheese steak burrito had ground beef in it. read more

Taco Bell - Cockroach - Fast Food Near Me - Gallatin, Tennessee

The food was good, my order was correct but the manager, Robert was mean and rude to his staff. He was so unprofessional and rude it makes me never want to go back. An employee asked for his help and he yelled at her. The staff was really nice and polite and friendly. I felt sorry for them. I hope Taco Bell corporate or a regional manager sees this. read more

I waited in the drive through line for 30 minutes before getting up to the window. At the window, no one talked to me for 20 minutes. Up to the window, I waited 15 minutes just to get my order. The workers acted like this was normal for them and they didn't care. This happens almost every time I go there. I would never go here to personally get takeout. I only waited that long because I had a door dash order. This place is ridiculously slow. Terrible terrible TERRIBLE location. read more

I can at least say both times I've been to this location, the food was fresh. We just went this evening. Our total order was 7 crunchy tacos supreme, one burrito supreme, one crunch wrap, and two cinnamon twists. And we asked for hot and fire sauce. We received the soft tacos, one burrito, two crunch wraps, and three cinnamon twists. And hot and mild. Went back through, they re-rang the order completely, they asked us just to keep the wrong order, and then brought us 6 hard tacos, 3 soft tacos, a crunch wrap, two cinnamon twists, and no burrito. Between the two orders, we got everything except one hard taco and brought home a ton of extra food. I've never gone to a drive thru before and had the whole entire order wrong, and I've never had a wrong order replaced with another wrong order. We like Taco Bell, we just won't be coming back to this location. Check your bags before you leave, folks! read more

Awful service, orders are wrong half the time and the food is poorly prepared/ tossed in the bag without care.

The service was really bad and the manager started to get rude when we try to explain what they gave us wrong and than he slammed the window on us and than my two sisters when to see if it was ok but the manager got mad and raised his voice at them and he started to say "we are not going to give y'all free food." read more

The worst taco bell around. Constantly closed when they're supposed to be open, so many times I have showed up when they were scheduled to open or even 20-30 minutes after opening and they're still closed. They park cars in the drive thru lane to prevent it from being used. Their orders are never accurate, the portions are inconsistent, the wait times are ridiculous. I've filed out all the surveys with my experiences and never heard anything back, I've tried calling corporate and never get thru to a live person. Today after waiting 30+ minutes in the drive thru and paying $30 for our order, we glanced in the bag and it seemed accurate, got home and it had the correct receipt in the bag but was 100% someone else's order. Ended up paying $30 for 8 soft tacos. Called the store 5 times and the phone must be off the hook as it stays on the busy tone every time. read more

We had a large party and Dillon our server was amazing. Food served on time and at the same time. He was friendly , proactive and on top of everything. Food was also very good, by Dillon was the standout. read more

Rakesha is awesome!!! Fast food customer service has changed a lot since 2020. Rakesha has not! She is so friendly and accommodating. I really enjoy breakfast at this location and am so happy to be met with a friendly greeting! read more

Me and my family love eating from here but this last time we ate there the meat was not well cooked my mother ended up getting a stomach infection due to it. I'd appreciate it if the food could get better cooked. read more

I'm offering an update due to consistent service and other reviews. I initially gave this location 3 stars. Generally, I believe that is all a chain (especially fast food) restaurant deserves (and then only if they're doing everything right). However, now that I've checked in to this location about 14 times or so (more than any other fast food restaurant by far) I had to up the stars by 1 to a full 4 star rating: if you want fast food in Gallatin, go to Taco Bell. The service here is consistently friendly, fast and on point. The wait in the drive through no matter the line is never that bad. The food is always hot and fresh. And the value--you really can't beat it. For $5 or so you can get a ton of food that is really good. There are a great mixture of healthy (power bowl, etc.) and delicious but crazy bad for you (nacho fries, etc.) items on the menu. I avoided Taco Bell for years b/c when I was growing up they served low-grade meat in greasy stomach-panic inducing concoctions. Now they use mostly solid to great ingredients with a healthy list of staples and an always interesting rotation of new trial items. read more

Tried out Taco Bell's app to place an order for pickup. Tried going inside to grab my order, but there was a sign that said drive through only. Had to wait behind 12 cars to get our mobile order. 1/6 items were actually correct, 3/6 were the completely wrong item, and we didn't even get part of our order. If you love wasting 45 minutes and being disappointed in every aspect of your dinner experience, this is definitely the place for you! read more

Really nice location. The service was good, the food came out quickly and was hot. The store was very clean and it seemed like the employees enjoyed their job. There were a lot of people in the drive thru and the staff was able to balance getting them served and getting us inside served quickly. read more

This is the crappiest Taco Bell in the entire franchise. They constantly get all of their orders wrong, when you order a taco supreme, you get a regular taco. When you order on the app to pick up in the store, you get there and the stores closed and you have to go to the drive-through. You're better off shooting yourself in the foot than coming to this Taco Bell expecting a meal that is worth a damn. Typical Gallatin fast food restaurant. read more

In Gallatin the drive-thru line is always long. I do not understand this b/c there r a plethora of authentic mexican restaurants which r far superior. Taco Bell is Taco Bell you've been to one you've been to them all. Curse of a chain fast food restaurant read more

This is not the first time here, approximately the fifth time. Still very slow, the employees, some working, others talking to friends that stop by, but this visit is the worst. The girl taking my order also decide to talk to some friends that were looking for another employee. Saw several customers come back cause there orders were short, one employee was outline the way he talked to a customer who got home and had to come back. He'd been there about 7 1/2 minutes when he wanted to know about he's taco salad. The customer was sort of loud but what the employee said to him was not called for. I will not repeat it here, I'll be calling corporate. Also they have lost my business after tonight. What has happened to the service industry. read more

There's no other way to put it other than the fact that this particular place is beyond slow. I have been in this drive-thru for 20 minutes and only two times have cars been able to move forward. I would have left however I am pinned in by the unbelievably gigantic line that is now formed outside. The corporate offices to Taco Bell really should investigate management at this facility. This is my second time at this location and the second time I have watched it literally go this slow and that is why I am leaving this review. read more

Taco Bell - Slower than molasses line - Fast Food Near Me - Gallatin, Tennessee

This taco bell location is the worst! Takes about an hour to get your food and they refuse to open dining room even for pickup, even after most businesses have fully reopened. I guess they don't care about getting business. I won't be going back. read more

Be warned! If you are going through the drive thru, this is the slowest Taco Bell on the planet. Usually takes 10-15 minutes to get my order. read more

Taco Bell - Taco Bell - Gallatin, TN - Fast Food Near Me - Gallatin, Tennessee

Management, please get this location in check. I waited 20 mins in a drive thru for fast food. If I would've read the reviews, I wouldn't have eaten here. read more

Open my Tostada box and there was a fricken shoe print on the inside of the lid. You have to be kidding me. Not only is the service crappy but now I get a shoe print. Come on and take pride in whatever job you have. read more

Taco Bell - Fast Food Near Me - Gallatin, Tennessee

The food at this location is not the problem The service is super slow The place is not the cleanest The employees do not seem to take any pride in what they do The drink station is a mess everytime The condiment station a mess They are not replenished in a timely manner Tables are not cleaned Employees talk to each other not clients It is Taco Bell so when you are in the mood and have awhile. it is ok read more

this place is a joke got my order and everything wasn't in come back in and waited 20 dang mins for 3 hard tacos like they sit around doing nothing but complaining like crazy cause of people ordering 7 people working and still can't get the damn food! read more

I just had the worst service I've ever had here. They acted like they were hearing impaired. They were out of potatoes, so we asked for soft tacos with no lettuce instead. They gave us EXTRA lettuce. They also didn't give us our Apple Empanadas. I payed $23 for Not getting a bit of my order right. Long story short, if you want your food made right, don't come anywhere near this Taco Bell. read more

I was just screamed at, cussed at, and severely disrespected by a team member at this location named Jennifer S. When I commented about having to wait at the speaker in silence for 10 minutes with only 2 cars ahead of me, she yelled at me, "I'm working all positions right now, so if you really want to keep f*cking complaining, you can apply for a f*cking job." Is this really how Taco Bell trains their employees to provide customer service? read more

Very kind, always friendly. Made sure everything is very fresh each time, even close to midnight. Good folks

Slow. 20 minutes for a couple tacos and burrito. You might die of old age before you get your order.

They get your order wrong when it is to go nearly every time and they seem to take no pride in what they do. You get the vibe of "I don't really care." They're almost the worst Taco Bell I've been to besides the Springfield, TN. location. read more

The place was awful no one had cleaned and when we went to ask for our money back because the place was so nasty they didn't even apologize for it they always have slow service!!!! But I go there often and its never real clean or good service but its cheap food and for what ever reason one of my Fav places but I'm always disappointed in cleanliness but today was the worst once ever seen in any restaurant i hope to see it improve ill be going to another location for a good while. Get it together gallatin taco bell nasty asses read more

Tried two nights in a row to eat there but could not unless you want to wait and do some more waiting for your food. Poor service and no sense of urgency to serve their customers. Even the drive through is a dozen cars deep. read more

No effort to speed up long drive thru. Very poor management!! Other Taco Bell's are much quicker & Customer friendly

The food was okay but the service the lady gave me was insulting. She was very short with me and seemed bothered I even came inside.

Slowest Taco Bell drive-thru I've ever experienced. Also, at least one item of my order is wrong EVERY TIME. I would prefer to drive to the Rivergate location. read more