One star is generous. Walked into this location a little after 10 tonight. The youngster behind the counter couldn't figure out how to enter an A1 Thick And Hearty without onions and had to "call a friend" for help. That finally got done but then they forgot to give us an order number. After some attempts at them finding the lemon packets for iced tea, we got our order. It was brought out packaged to go, even though we ordered it for there. The two orders were mixed up with the sides, but we managed. Then the A1 Thick and Hearty burger had onions. I returned it to the counter and I was told they'd make a new one. After a few minutes, I found out they had not even started on remaking a burger. I asked for a refund and we got ready to leave. Then the manager, Daniel Lopez, came over with a replacement burger. He also handed me a business card explaining that Whataburger does not allow open carry of firearms. My firearm remained concealed underneath my jacket and he said it was seen when I placed my wallet in my back pocket. I explained that the business card he gave me was not in compliance with Texas law and he said that they were a private business and didn't have to post a sign. While this is technically correct, it's unlike any other business I've seen. To me, it's much as if they're trying to both have and eat their cake. There's no sign to drive off gun owners, but they choose to ban anyway. The combination of poor service, bad attitude, and the noncompliance with Texas law ensured that this was my last visit to Whataburger ever. read more

This is the best Whataburger restaurant. It's always clean, staff is always friendly; definitely part of my morning routine. Food is consistent, delivered fresh. read more

Their are better burgers out there. I love IN N Out, so it hard to compare. Will go back to try other items.

Sooooooo delicious is all I can say. I really don't eat from any other places! Only some problems... why does it occasionally smell like poop? Did someone order a poop sandwich? Maybe they need to clean their bathrooms... again. I mean, often they are pretty clean... but sometimes they are poopy. Often. Like a 50/50 chance or something. One time me and my friends came here and I bet one of them 10 bucks that it would be poopy. Forgot the turn-out though. But my point is, needs some help. Although, truth be told, WOW SO SUPER DELICIOUSLY MADE BURGERS. And best of all the fries. Oooooooooh the fries. YUM YUM YUM YUM YUM YUUUUUUUUUUUUUUUM. And good soda providers. So, what I think you should go: -AMAIZINGLY AMAIZIIIING food -Mmm soda! -Great breakfast there -Open 24 hours at this location! Don't spend to much time there since: -Poopy sometimes -Ummmm yeah that's the only reason. So yes. Go there once. Go twice. Wait this time because smells poopy. And it repeats. Can you send smells over a laptop? read more

waited over an hour in the drive through for mobile order, figured they wouldve remade it at least... boy was i wrong. i even asked the worker at the window if it was hot and he said "its warm" ... my tea no longer had ice, the cup was wet from sitting there, my frys were cold and stale, my burger was soggy and cold. they shouldnt cut off curbside & force drive through or even offer mobile orders if they arent gonna do it properly. in the service industry food is dead after 10 min yet yall still served an order that had been sitting at the window for an hour... just gross really and highly disappointed. read more

Whataburger - old frys - Burgers Near Me - Austin, Texas

It should not take nearly 30 minutes to get a burger. This is ridiculous. They have a single cashier working at a snail's pace. I am now going to be late going to the place I needed to go because this restaurant can't get its act together. I can understand being understaffed and slammed but they should at least let the customers know that there is a long wait before they order. By the time I left, most of restaurant was still waiting for food and complaining to each other about the terrible service. read more

Whataburger - Burgers Near Me - Austin, Texas

Not worth it. I'll say in and out much better if you ask me. The whataburger is a bigger burger BUT it's just a cookie outa of a box burger you can get all over in Los Angeles fast food where I'm from. The meat wasn't hot. The sauce ain't all that. No special sauce. Cold slabs of thick tomatoes that I threw away so it won't overwhelm the already cold burger meat. I hate cold thick tomatoes on my burgers since they tend to cover up some of the meat. Just me though. You? Anyways I'll tell you this much. Those from calif won't be impressed with this Texas burger chain. read more

Cold food and I live less than 5 mins from there. Also asked for a large meal and got a medium.

Used to be a decent place, but service is now utterly incompetent. 3 for 3 now in getting our orders wrong.

Oh, balls... I slipped again. Last night, I got a bacon burger meal with fries and a Diet Coke. It's what I used to get all the time. The lady working the drive-thru said she liked my car, then asked me what I'd been up to that night. Seemed a little nosy. Not that it was any of her business, but I told her I was celebrating a friend's birthday downtown, which included general revelry and a karaoke version of Cee-Lo Green's "F*ck You" that I probably butchered. Once again, I ate the fries in the car, and scarfed down the burger while I talked to whoever was on Facebook at 2:30 AM. You'll find me at Lifetime Fitness today, passed out in the corner after running 10 miles to burn it all off. read more

I have learned to appreciate their food more over the years such as the double Whataburger with cheese and chicken strips with toast and gravy. What I find troubling about Whataburger is their inconsistent customer service. It seems like they have a low standard for this. When it is good it rivals ChickFilA but when it is bad it is worse than McDonalds. It seems standard practice for employees not to give a receipt. Today we asked for one and the unfriendly cashier gave us this deer in the headlight look. He had to ask a coworker for a reprint copy. Another strike is that the receipt didn't contain any survey so the perception is that they don't welcome feedback. Their food may be very good but it isn't worth the aggravation to us. read more

I am definitely a Whataburger fan after living in Texas for over 45 years. I now live in Oregon an whenever I return I always stop at Whataburger during my visit. I love Whataburger due to its size( you need two hands to pick it up) an flavor. The bun is big but it doesn't hide the meat an they don't skimp on the lettuce, tomato an pickle. But I have to admit theirs fry's are just OK. Their good, but not great. They're a little too slender; I would prefer a thicker dry fry. But I absolutely lover their spicy ketchup which more than makes up for the fry's. So much in fact that I bought a bottle of spicy ketchup at HEB to bring home with me. If you're hungry for a burger you can't go wrong stopping at Whataburger to fulfill your craving. read more

They forgot to put the grilled chicken on my salad which is the main part of the salad... waste of my money. Otherwise, the previous times I have gone has been okay. read more

Really bad. This location has been really good. Tried the 1431 location last time and it was Cold and terrible. Tried this location today. Cold and terrible. Cheeseburger got tossed. Will not be back. Wish they hadn't been bought out. read more

My first time stepping foot in here in a year. My last experience with the food was so bad I didn't think I would ever eat here again. My husband wanted it though and I'm glad we came: a young gentleman by the name of Richard (at least that's what our receipt said) greeted us with a very warm "Good morning!" He was super chipper and upbeat. He was kind to every person who walked through their door and even the way he interacted with his co workers seemed respectful and cheerful. As much as I hope he doesn't stay for the sake of him making a career for himself outside of fast food, I also kind of hope he never leaves because his warm attitude would be enough to make anyone come back! He is great! Give that boy a raise! read more

My friends warned me about this location but I decided to try it anyways and sure enough, they were right. Service was slow, and my food was cold by the time I got to my house (8 minute drive). During this pandemic, I have been to fast food places (including other Whataburgers) where they keep the drive thru line moving but this one just didn't do it for me. Skip this location if you wanna go to Whataburger. read more

We went through the drive through tonight around 4:15 Am. Saw the employee handling the drive through window being treated like absolute garbage by two separate cars also going through the drive through. Our food came out perfect and very quick service. This employee deserves a raise, did not get a name but longer blond hair in a pony tail. So sorry you were treated horribly tonight. read more

Just left the drive thru. I'm not sure who's on the window but this is their idea of a Large order of French fries. What a rip off... good way to add to the bottom line, I guess. read more

Whataburger - Burgers Near Me - Austin, Texas

This review is a long time coming. I deliver for Favor and end up here A LOT. Whataburger in general has a big issue with consistency and correct orders and this location is definitely no exception. In fact it's one of the worst. There's a newer person working at this location and he constantly interrupts you while ordering and makes you feel very rushed. He always seems to have an annoyed tone to his voice and makes you feel like you're inconveniencing him. When this guy is working orders are always wrong, missing items, incorrect items, etc. Tonight my husband ordered for myself and family and it was this guy who took the order. The burger I got was ICE cold. Not cool from cold veggies but the meat itself is cold. It's somehow cooked through but is so cold all the way through. It is significantly colder than the veggies. I don't know how that happens but it doesn't make me want to eat it. I've taken 2 bites before dissecting it and it's almost Frozen in the middle. What? So I'm hungry and not eating this burger that's clearly not fit for consumption. Did they precook and freeze burgers? I have no idea. The burger was very sloppily made, too. Veggies only on half, mayo only on the opposite half, jalapenos only directly in the middle, the tomato tastes rotten....but it was made correctly as far as containing all the ingredients I asked for. We ordered 4 meals, 2 of which were kids meals, said we wanted ketchup and my husband asked for extra regular ketchup.....we received NO KETCHUP. Not a big deal but it is incredibly annoying. It's frustrating that I can't eat what I paid for and I can't rely on this location to make food correctly. read more

I don't even know why I went here today. Whoever the lady was that took my order. Yeah keep your attitude at home. Didn't even give me time to get my order correctly ! read more

This restaurant is always extremely busy (especially the drive thru) but these employees are always on point! PLUS they're always smiling and friendly. Even when I have to wait a few extra minutes due to customer volume, the friendliness of the staff is what makes this place have exceptional value. read more

Last time I went I received my hamburger raw. This time the chick at the window let the money fly off and wanted me to give them money again. I will never go back to this one again. The chick lost $5.00 of my hard earned money!!!!! read more

Demetrius that works in the drive thru is AMAZING. He is so efficient and friendly. Made my experience super awesome. Food was super yummy as well and they got our complicated order correct! Overall, 10/10 experience!!! :) read more

Loveeeeee ittttt!!!!!!!! GET THE FRIES AND RANCH ITS BETTER THAN SEX and on an off night stick with the honey butter chicken biscuit

Even though Whataburger is fast food and it is practically the worse thing you could possibly put in your mouth... I don't care, I love it! It is my on the go food, my drunk food, and my make me feel better food. I can not live without my chicken tenders and coke. But we all know what they have to offer so that's not what this review is about... On my way to work this morning, I stopped by Whataburger to treat myself to a filling breakfast on a cool fall morning. The entire transaction went well, as planned but it was the end of it that sent me away with warm and fuzzies on the inside... and man do i need those lately! The woman at the window reached out to give me my soda and said, with a smile on her face, "Thanks for stopping on by sweetie! You have a great morning and see you later." To me... see touched me and put a smile on my face. You just can't pay for that! read more

I eat very little fast food. I try to primarily eat at home because most food in the outside world is plagued with high-fructose corn syrup, the fat that will kill you and a TON of salt. That being said, occasionally, a sandwich or burger will tickle my fancy. And once a year or so, I'll give one a try. I went to this Whataburger to try a Honey BBQ Chicken Strip Sandwich because, well, it looks very tasty. The sandwich delivered on its promise. It was honey, BBQ, chicken, strip-y and a sandwich. Hell, it even gave me some cheese on top of that -- BONUS. Service was OK. Somewhat slow and uneventful. I so rarely experience fast food service, though, so maybe my expectations are skewed? All in all, I'd only eat this sandwich once a year - MAX - but, I wasn't disappointed. It was A-OK! read more

Deirdre at the drive through was like go go go when we received our food. We live a block or so from this Whataburger so why would my burger be cold from the time we picked it up until the 30 second drive to the house? Then I ordered it without onions & it had onions. So it's obvious they premake burgers with everything on it (why it was cold) & just send those out even with one item removed requested (why it was wrong). Cold burger & being told to go go go....bad customer service & bad quality of food read more

My usual is the chicken tenders meal. It's perfect. Crispy tenders, fries, coupl'a pieces of Texas Toast and some good ole sweet tea to sip on. This Whataburger always gets that meal down pat. I can't remember a time when my order was screwed up or I was gypped items (I just looked up "gypped" and was surprised to learn it's actually in the dictionary. whoa!). Tonight I decided I was in the mood for a hamburger. Did the new Build Your Own custom burger menu and everything turned out great. I like that method. Seems a lot easier to order only the things you want on there. This location always has fries that seem like they popped directly from the fryer into my bag because DAMN they always burn my mouth! Same with the onion rings. Always hot and crispy. The only negative point to this location is that there is usually a long line/wait (I guess that's all relative, huh?). That pretty much goes for every location, though. Whataburger just takes a little longer to make their food, but if that's all it takes to get it done right, then I don't really mind. So as far as Whataburgers go, I give this one four stars. read more

Ordered tonight two meals. Got food drove home and stuff out of my order was missing. This has happened many times. I am over ordering food here and not getting what I ordered. Not sure if I will return read more

It's a Whataburger - there's not all that much to say about it. If you've eaten at a Whataburger you know what to expect. If not, you owe it to yourself to give it a shot. The burgers taste the same as you would expect from a typical fast food joint. The breakfast food is pretty good and they serve it from 11pm - 11am. The cinnamon raisin biscuit things are delicious. I've eaten at this particular establishment a couple times and the food has always come out in a reasonable amount of time and the employees have always been nice. The food has never been sloppily prepared or poorly cooked or anything like that. No complaints there. I've only been through the drive-thru so I can't speak for the cleanliness of the restaurant interior, but I didn't see employees pooping in cups or anything like that. read more

There for lunch today. My coworker was waiting a bit and wondered if they forgot his order. Christopher in the dining area saw him looking around and went to check on his order and reported back it was up next. Wish all fast food places had people like Christopher working for them. Great customer service. read more

The Bob sausage (breakfast on a bun) is one of my favorite breakfast sandwiches for fast food. It's also hard to beat the price at like $2.64 including tax when you compare the size. This one is located right across the street from where I work so it can be a little dangerous for me...being over 40 and all. read more

Whataburger burgers are a step above McDonald's or DQ or the like. Not quite up to the level of a true restaurant burger, but great for fast food. Sort of on par with Sonic, but easier to customize since you don't have to speak through the irritating speaker thingy that seems to somehow drop the most important part of your order. I mean, Whataburger advertises "Just like you like it", but seriously, what burger joint is going to say "NO! YOU MUST HAVE MAYO INSTEAD OF MUSTARD! NO SUBSTITUTIONS!" Well, I'm sure there's some local, natural, anti-GMO, organic, hipster, Austin original place out there that takes that stance on burgers, but yeah...it's not normal. What was unusual about this particular Whataburger was how incredibly friendly the staff was. They were quick enough, and my order was simple, but correct, but what really struck me was that they went out of their way to be friendly and nice. That's not normal for fast food,and certainly not normal for fast food at 1am on a Saturday night. Maybe they were just happy that I wasn't drunk or high and was easy to understand, i dunno. Regardless, it's a much better environment in which to sit and eat than, say, a Waffle House or a Denny's, which tend to have questionable service and loud, irritating customers during the same time frame. The location might have something to do with the less unruly crowd. You couldn't get much further from 6th street and still be in Austin, which is a plus, in my opinion. Also worth mentioning is that Whataburger's chicken tenders are also really good, some of the best I've ever had, and their gravy that they put with it is great. And their milk shakes are awesome. read more

Lady bug in Salad. Visited Whataburger at Palmer lane, Austin. Took one Salad and finished most of them before I found a lady bug in it, they initially told that it's part of lettuce, but then I took it out and called upon Manager after then they apologized and promised to revert back the bill. But what they did is to add one more entry in my card with $0.00. read more

Closest place to me to grab a bite at 3 in the morning. Since there weren't very many people there, service was good and fast through the drive-thru. Can never go wrong getting the Whatachicken and the occasional chicken tenders. Tasted great as always. read more

bleh. The burgers themselves, for a fast food burger, aren't bad. Breakfast is nice, especially beginning at 11PM. However, this location specifically takes waaaaaay longer than it should to get your food in the drive thru. I've given up numerous times and gone somewhere else. On the rare times that I do have the patience to wait for them to kill the cows and grow the vegetables there's way too often something missing from my order. Not recommended. read more

Really sucks for a vegetarian to pick up some breakfast tacos... drive back to the office.... only to find out the ordered potato egg and cheese taquitos were in fact SAUSAGE egg and cheese.... Ugh. Its not that hard. Really. read more

Having experienced some 15 or so Whataburgers in my lifetime, I would say that this has the best service. They also delivered my chicken strips in under 2 minutes. Typically it's some 5-10 mjnute wait. I just moved to the area, and haven't been in the 2AM taquito mood yet. Will update on overnight breakfast at my first wild night...they always include a trip to The What. read more

Went through drive through and the cashier was so incompetent. He acted annoyed as soon as we got there. It was a short line and we purposely made it an easy order. He refused to read the order back to us and a result I was charged for fries that I never got and all the burgers were made wrong. We asked for a number 14 chicken bites and received chicken tenders. Even when using order numbers and specifying what it was he wasn't able to do a simple thing. I asked for no pickles no mustered and got both of those. If it was just one issue, it would have been fine, but the combination of terrible service and not getting what we ordered and paid for is unacceptable. I made this order on November 8th at 12:07:59. My order number was 518651. I'd say who the cashier was but I didn't receive a receipt and his name is not on the order ticket. I hate to sound like a Karen but I work in food service and know that there was no excuse for this level of incompetence. read more

Whataburger - Burgers Near Me - Austin, Texas

Yes, this restaurant hamburger chain is one of America's Regional Favorites. According to several poll's, Whataburger is getting rave reviews for being Awesome and better than the Big's! Damn! I grew up on these burgers. I'm so Texas proud that they are doing well. They are still my favorite hamburger if I'm not being a snob and seeking a gourmet burger. Two thumbs up as always. read more