Kendall can change that store and i HOPE SHE DOES ! Giving ppl food on time as its made is a lost art. ASK FOR KENDALL ! Highly recommend read more

Disaster: Drive through order of a breakfast on a bun with no meat and an extra egg turned it to be too much for this staff. After being asked to kill up and sit there for 10 minutes waiting for the order,, I Received a single egg on a bun, no cheese. I ended up having to park, go in the store and get the entire order corrected. As I watched them, they proceeded to take my order, unwrap the sandwich, add an egg from a warming drawer, and rewrap it. I refused this sandwich and asked them if this is what they consider "fresh", the answer was yes. Whataburger has gone downhill ever since it started being operated fun an investment firm in Chicago. Never again, it's time to admit all good things must come to an end. read more

First time trying Whataburger and being a Californian and all the comparisons of which is better should not even be an issue. When you compare something, they should have equal measures to make it fare. As Whataburger was not a bad burger, there's truly a difference with the freshness of an In N Out burger. Just the preparation a In N Out's grilled onions, was flavorfully different to Whataburger's grilled onions. Their mustard, ketchup mayonnaise is. Or the same taste profile that In N Out can deliver. As for French fries, I know in N out fries are not the best, but freshly sliced potatoes fried too an extra crispy doneness is how I like it. Whataburger fries were not bad but it completely reminded me of frozen McDonald's French fries. The service we received at Whataburger was really good. The manager or staff that took our order was patient and explained the preparation of the burgers to us. I also took the advice of my friend who grew up and lived in California and is very experienced with In N Out food, was to try the Whataburger Patty Melt. Out of all that we ordered, that stood up to be the best thing on the menu. I would not say either way which is the best burger, but what I truly say, is they are just not the same to make a bold prediction of superiority. However, given the choice, I'm still team In N Out. read more

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I ordered two whatachickens with lettuce tomato and pickles. I got home with one whatachicken that had one pickle slice on it. Everything else was good. read more

Who ever invented jalapeños on burgers, I love you. Got the jalapeno with cheese Whataburger tonight. Had a day and a half at work. Didn't stop for lunch so I was starving when I finally got out. I basically inhaled it down. But I do remember a little spice to it. Juicy yummy big Whataburger. Couldn't have asked for anything better to close out the work day. read more

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I went to this Whataburger about 2 weeks ago and had the best experience I've ever had at any location. The absolute best service and perfectly cooked burgers made this a 10/10 for me! Devon, Ethan and Shawn's great attitudes and camaraderie made the service smooth, efficient and outstandingly delicious. Thank you 3 for everything! I'll never forget such a great experience at his location! Highly recommend! read more

Store manager took my food order on arrival at the counter. Ordered the #7 meal and all good with quality, quantity, and taste. No pickles and toasted buns as requested, fries hot and fresh. Cold drink. Store looked clean and well kept with two major exceptions. Inside and outside trash cans were overflowing to the point where one had to push in /down to throw trash away after my meal. Cleanliness and attention to detail were lacking but a good burger and fries as I've come to expect from Whataburger. read more

There was no one to take my order when I arrived. I had to wait 5 minutes. I ordered my food at 2:58 PM. I did not receive my full order until 3:24 PM. I approached the manager at 3:15 PM and he told me they were working on it. From what I could tell, they had not started. I approached the manager because the person who ordered after me received his food. My food arrived at 3:20PM with no drink. I tasted my food and the fries were cold. Cold French Fries were verified because people in the drive through came inside to report the exact same thing. When my fries were brought out. I asked about my drink and the manager acted like he did not understand my order. I ordered a signature drink and did not recieve. What I noticed during my wait, the employees were on their cell phone. They were standing around having conversations while orders waited. The manager is not fit for his job. He offered the drive through people coming inside extra items. He offered me nothing not even an apology. When Whataburger employees ordered food, they were more friendly to them than actual customers. They received their orders within 7 minutes. The food was not good and over salted. read more

Ok I was coming in on National Cheeseburger Day for their special at 3:30am... usually when I go to a Whataburger that late... the drive-thru is the fastest way to get your meal but this location is on top of things!! Good fast food inside and nice people!! Even the music is happy! (And no high fructose corn syrup in their ketchup!!) read more

It's Whataburger, so there is not much more to say. Best of the fast food burger joints. Would be 5 fast food stars, but this location has the absolute slowest drive through! The location management knows and does not care because they have never addressed the problem. Expect 10 minutes plus on an average day in the drive through. read more

AWFUL!!! I am tired of receiving the worst service going through the drive-thru, and to the lady who disrespect my father, I hope you do have a horrible life. There is no justification for the sarcastic tone and comments on simply waiting a little bit to let us THINK what we want to order, also, there were several times when food was missing or not delivered because the workers wanted to be petty. Do not waste your money on mediocre food and bad service, even if it is cheap, your money is worth something, and it is the most MEDIOCRE, second-rate, process burgers on earth. read more

This whataburger has me in a chock-hold. It's that toxic relationship you just can't get away from.

I swear that part of the hiring process is to ask: how slow are you? It seems like they have no sense of urgency at all. Employees are nice but very slow. read more

I don't have any complaints about the food or the cleanliness of this location. The only thing I will comment on is the same thing that a lot of others are saying: the service is slow. More often than not I will order and then the people behind me usually get their food first which always confuses me. In the end it doesn't bother me too much, but that's probably because I'm more easy going than others. However if you are in a hurry or want your food on time it may be a while. read more

40+ minutes and counting for a patty melt... i ordered at 9:50pm and it's 10:30pm. both my friends got their orders and they lost mine, said they were going to make another one and then forgot again. read more

What a mess wearing the same gloves for the whole shift..... I don't know who started this culture of not washing hands and wearing gloves. It's disgusting... Joel was amazing but wtf whataburger!!!!!!!!! read more

What a nightmare. I've had three horrible experiences here, and I held my tongue until now. One of the three times they were missing half of my order, which I didn't realize until I got home. When I emailed them to get a refund they never replied. The second time, the burger was freezing cold, inedible. The service is abysmal, the waits are 20-30 minutes sometimes. It's a joke, not worth your money. read more

What happened to my favorite hamburger restaurant? The food was cold and forget about the whatawings. Very small pieces of breast, about the size of a chicken sandwich for $12. Ordered my burger with jalapeños and was charged .65 cents and no jalapeños on the burger when I got home. What a disappointment! read more

BEST service at this location! LaTonya is so kind and helpful. Not to mention, the cinnamon rolls at this location in particular are the best I've ever had at any Whataburger I've ever been to. Best experience coming here! Thank you!!! read more

This location is ridiculous, the food is good but the service is constantly awful. It's 2 miles from my house so it's convenient is the only reason I go. I've sat in the parking lot for an hour for an order. Just waited 12 minutes for a biscuit with 2 cars in line. read more

That's my large onion ring from the 620 location. Really getting tired of restaurants using covid as an excuse to put out low quality product and in this case, not give customers what they are currently paying high prices for. I appreciate Lance, manager on duty, for offering to make it right. What I would really like is quality. Have bag fillers initials orders they fill and drive accountability is my suggestion. read more

Whataburger - That's my large onion ring from the 620 location. - Fast Food Near Me - Austin, Texas

Food was consistently good (we ate there). They came out to check on how we were doing and gave my kiddo a free little milkshake sample. Can't beat the sweet workers at this location! Thank you! read more

I've given this location multiple chances to get it right. It just isn't happening. Online/curbside orders very rarely do they actually bring it out, a few steps to get the order isn't a big deal so I'll go get it. Then comes the order, usually wrong item, missing item, missing condiments, no napkins.....the manager is a really nice person, as are most of the employees. Until today when I got my order, missing hash browns and condiments. I say something, and the young man rolls his eyes because I asked for what I ordered. This location is convenient as it's on my way to work, but I'll find something else for breakfast. read more

So slow! I ordered at 12:30pm. There are we're about 4 cars in front of me. Which isn't bad for noon on a day before a holiday 7/3/23. I had an appt at 1 in the same parking lot. It took me 20 min at least to get through the line. I managed to scarf down a few fries before my appt. The fries were t super hot either. I'd only go here again if there was no one at all in line or if you have a lot of time to kill. Don't be pressed for time and stop here. read more

They've gotten faster at making orders in the last month or so...a lot faster. Not sure what changed, but keep up the good work! read more

Don't even bother. I've lived across the street for a year and I've never been able to get anything there. On three occasions I've gotten in line only to leave after waiting 20 minutes and not even making it to the order screen. They clearly have problems, do not go here. read more

Whataburger - Fast Food Near Me - Austin, Texas

Probably the slowest Whataburger I've been to. Always the same thing. They seem to never be prepared. Waiting 15 minutes for breakfast every time. read more

This is the best Whataburger! They have made everything to perfection! And there always so kind and have great customer service. I ordered through the mobile app and it was so fast and easy! read more

Whataburger - Fast Food Near Me - Austin, Texas

I have been coming to this Whataburger for 7 years and always have had a good experience. Today was an exception. A women in a white managers uniform, was so condescending I walked out. Without saying hello she said what do you want on your burger. I said no cheese, and she said it doesn't come with cheese very rudely. Then she said what size fries and I said regular and she said we don't do anything regular you should know that and that's when i walked out. Very unprofessional! read more

This location sucks! We always make online orders and head to the store and arrive at the estimated time, but then we're stuck waiting for close to 30 mins more EVERYTIME because they happen to be "backed up" every single time. We always receive our food cold and we never fail to be missing part of our order. They always have an excuse like "drive thru is backed up". I NEARLY PLACED MORE ORDER ON THE APP 30 MINTUES AGO AND YOURE TELLING ME YOU'RE TOO BUSY THAT YOUR ONLY CATERING TO YOUR DRIVE THRU?? Go to a different location. This one sucks. read more

They are kind. Fast.accurate. Consistent. Definitely would go to this one everyday if I had the money

I would put a 0 stars if possible, walked in to dine in tonight and while I patiently waited for my food I was given a bag with my food inside, didn't think much of it until a group of friends (white ethnicity) walked in and was handed their dine in food on a tray, I definitely felt a bit uncomfortable do to me being of Hispanic ethnicity, I felt as if my presence was not welcomed here and was taken as a sign to leave. It's also not the first time I've felt racial discrimination here, as I've had a few weird experiences late at night with the staff before. Very bad experience I will definitely be going to the Lakeway location from now on. read more

The food is fine when they actually get it right. Half the time I open my bag to find something missing, or the wrong sizes given. I learned the hard way not to leave the drive thru before going through the bag. read more

The home of the true custom built burger. Weather you order your Burger on a wheat bun, toasted bun with grilled mayo, grilled onions, grilled jalapeños, extra lettuce, extra tomato, grilled pickles, double cheese, with bacon on top, and THEN have them cut it in half... Thats just anotherrr day in the office for these AWESOME burger builders!!! read more

Whataburger - Mural - Fast Food Near Me - Austin, Texas

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I can't believe I waited 25 minutes for a burger. They really need to hire staff that can get the food out. Oh, I was in line from 12:30 -12:53 on 8-23-23 read more

The kid on the microphone cut us off mid order to comment: "Da*mn, someone's hungry" after ordering 2 meals? was then too busy laughing at himself to listen to the rest of the order, never heard someone say "what was that?" so many times. and of course, half the order is missing :) read more

This place is absolute garbage. Pulled into the drive though with two cars in front and waited 30 minutes until leaving. The two cars in front did not move and I saw three customers leave without service. This location is broken. Don't waste your time. read more

I ordered breakfast online and when I showed up they had just received the order and they told me that breakfast was done being served even though I ordered it on time The app was super unhelpful because I ordered on there, but it didn't tell me that breakfast was no longer available instead it set my time for 11 o'clock at night as if that's what I was trying to do was order breakfast at 10 o'clock so that I can eat it at 10:30 tonight ..bunch of bull sticks.. so I had to cancel the order and wait for them to refund me which they still haven't if they are going to at all Whataburger is the worst customer service out of any place I've ever been to in Texas you shouldn't have to wait 30 minutes for food just for them to say they don't even fucking have it read more

I am allergic to pickles and I mentioned that and they still put it in my food cheese was not melted

I started coming to this location in 2019 and have never had any issues, the employee are always so sweet and the food taste great! Overnight crew especially! read more