Decent burgers, super slow service, no matter what time of day or night you go. You will always have to wait to have your order taken and food to be delivered. Drive thru can be a nightmare if you go around lunch time, so unless you are starving, just don't even try that catastrophe. They are one of the few places that are opened 24 hours so that is a plus. I did give them 3 stars because I absolutely love their fries and hot ketchup. Every now and again I will get lucky and get a good burger, I go mainly for the fries but will get a regular cheeseburger on occasion. Staff is hit and miss here. Seems to have a super high turnover rate. Never actually been inside here, so I can't tell you about the cleanliness or ample seating is available. read more

Whataburger - Cheesburger, not to bad today. - Fast Food Near Me - Alabaster, Alabama

First time visiting a Whataburger! Great food! This location could use some improvements on customer service. Did online order. Had to wait 20+ minutes past the promised time to get food. Manager had Cashier stop taking orders so they could get caught up. Husband talked to regulars who stated the store always has issues with their workers but the food is good. read more

We stopped at the 1st street whataburger on our way home from a trip to gulf shores. There was construction going on in the back by the drive thru speaker and the young lady employee asked us to pull to her window, she was so nice and patient and courteous. Her name is Kyla and if you want a smile and a great burger this is the place to stop! Thanks Kyla! read more

Apparently, it is difficult to remember to add the egg and cheese to the bacon-egg-sausage biscuits that we ordered. The only reason I gave one star is because they got my daughter's order correct. read more

Always slow And workers will be out in the parking lot talking not working place is really sad don't recommend

Slowest whataburger I have ever been to. They routinely are slow to provide service. It is a clear indication that This place will ever speed up. has poor management. Time is of NO concern, Steer clear. Unless you want want to wait 15 mins for your meal read more

I don't know why I keep coming back lol I guess food that good. Only issue is service is slow as hell. Always waiting in drive through line for nearly 30 minutes. This is ridiculous. Not sure if it's because of bad management or short on staff but this issue has been going on for months. Chick-fil-A can have a line 10 miles long still get your order in under 5 minutes and it always correct. read more

Decent option over the other fast food places in the area. It is kinda hidden on the other side of the interstate from all of the other stuff. The restaurant was clean and the food came out relatively quick. Fries were cold and my patty melt wasn't made like I asked, but it tasted ok. I'm sure its still better than McDonalds. Beware if you are a fellow construction crew or traveler with a trailer...the parking lot is not big truck or trailer friendly. read more

Honestly the customer service that is at this establishment is AWFUL. The ladies act like they hate their job and they don't want to be there. In particular a young lady named Mae C. had the RUDEST attitude towards my wife and I the entire time we were in the drive thru. If you're looking for a place with much better food and much better service I recommend choosing somewhere else. read more

I don't know if the lady at the window is racist or a complete mute but she was rude af. Gave us dirty looks, didn't acknowledge anything I said when I told her thank you. Only word she said to me was no, when I asked her if she could throw a cup away for me. Her demeanor almost made me uncomfortable to eat this food. Don't go to this location. Just go a couple miles away and eat somewhere else. Idk her name but she's an older white lady with glasses. read more

As always Whataburger's food was excellent, what really caught my attention was the staff. Everyone was extremely clean and presentable. Being a Sunday night it wasn't too busy, just myself and two other people. They made me feel as if I was at a sit down restaurant and not just a fast food place. Great job guys, this is why I always come back. P.S. I recommend the creamy pepper sauce that comes on the patty melt to dip your fries in. read more

this exact location gave me food poisoning. that is the worst i have felt in years. i will never be returning to this place

Flies. Lots and lots of flies. Tasteless burgers, but the onion rings were pretty good. No ketchup on the counter and the workers seem to take it as a personal affront when you ask for some, as if to say, "What? You wish to add flavor to our burgers? Well that is not permitted!" Anyhow, we're leaving now. Won't be returning. Of course, it's unlikely we'll be back to Alabaster anyway. I would write more, but we're off to find a Chick-Fil-A. read more

We had excellent service at this location. It appeared to be all females working except one dude in the kitchen. They were all super nice and speedy. Food was great, employees were nice, restaurant was clean. I highly recommend it. read more

Not only is the food good and hot, but the service is great. From the person behind the counter to the cook that appears to be the manager came around to everyone asking if they needed anything and now the workers are cleaning all the tables. Even took someone's trash for them. Also Christian music playing. Clean friendly and good food. read more

Absolutely awful experience here. Waited in the drive through for 25 min only to get a bacon egg and cheese on a hamburger bun instead of a biscuit. Save yourself some time and money and go somewhere else. read more

OMG!! Expensive and what the heck was hard that felt like ground up bone?!? THREE times, I had to spit out hard objects. For a cheeseburger plain, I should not be experiencing this! Way too expensive for the quality!! As a first-time guest, I will never return nor recommend this establishment! Gross!! :-( read more

my experience at this whataburger was anything but pleasant. my boyfriend and i stopped here on our way home from vacation, hoping to catch a quick bite before heading back on the road...but no. i walk in and up to the register and the only girl who was taking orders walks away and starts cleaning tables. multiple other people filed in behind me, waiting to order their food. finally after about 5 minutes of standing there, she comes back. she takes my order, barely looking at me or giving me a smile. i go sit down at a booth to wait for my food. my boyfriend and i sat there for 45 minutes before getting our food. i almost went up and asked for a refund. it was ridiculous. the service was not good whatsoever. the food was average and definitely not worth the wait, especially since we still had 9 hours of driving ahead of us. i do not recommend this whataburger. read more

Whataburger's are usually pretty awesome. But this one's pretty mediocre for a chain Whataburger. Long wait and mediocre waitstaff. And weird customers as well. read more

Is it healthy...nope, but is it good....heck yeah! I do not have a Whataburger where I live so it is a treat for me, but I am always pleased when I stop in one. This Whataburger was very clean, had very friendly employees, and very good food. Definitely worth grabbing a honey butter biscuit if you are passing by. read more

First of all, let me explain that we were traveling through the area. Specifically looking for a Whataburger on the way back to Illinois from Florida because we really liked the food received at other locations in previous years. I talked up the restaurant to my family who also stopped behind us to eat it, ONLY to be extremely unhappy and with cold food. The lobby being closed completely slows down any "fast food service". Secondly, the 45-50 minute wait in line before ordering food and only having 5 cars ahead of us was insane. Thirdly, the employee once at the menu to order took awhile to greet me and was not friendly by any means. Once the food was ordered we waited another 15-20 minutes to get to the window to pay/receive order. Then got our drinks and were told to pull forward to wait for the rest of our meal. So this makes me think, they are"obviously" busy and everything is being made fresh!!! Well that was a LIE. Once we received the food, my wife's order was inaccurate she asked for mustard and Mayo on her cheese burger and got nothing on it. Mine, my wife's, and friends in the vehicle food was COLD. The cheese was not even melted. Same with my family's vehicle behind us. Their food was cold. This was by far the worst experience I have had at a Whataburger. I have been to locations in San Antonio Texas where they were much busier than this one and is Destin Florida, again much busier. This location should truthfully shut down if it can't keep up. I know we were not the only ones unhappy with our experience as I talked to other that had waited. Also, once our food was received the employee ran back inside and we couldn't get ahold of anyone to get it corrected. There was no way I was waiting in like again for 50 minutes. I don't what a free meal for completing this. I'd rather have my 47.00 back I spent on the crap service we got and crap food. read more

I pulled into this location at 1:30am and fully acknowledged that it was late, but they are supposed to be a 24 hour restaurant so I didn't think it was going to be bad. I waited over 15 minutes for the two cars ahead of me to place orders. This was mainly due to the person working the drive thru that would ask people to wait before they would accept an order. Over 45 minutes later I pulled out of the drive thru without any food because the person two cars up still didn't have their food. I'm just sad that I sat there so long that my other food options closed. I wish I could pinpoint what went wrong, but the whole experience was ridiculous and I feel bad for the other people that stayed in line and most likely waited over an hour. read more

By far the slowest "fast food" restaurant I've been to in memory. I am a driver for DoorDash, which means the order I'm picking up was placed ahead of time. However, it defeats the purpose of calling in your order if they don't start processing it until you get there; that is, after you've waited in line as well. If you're going to accept phoned in orders and participate with a delivery service, maybe start processing the order before the driver gets there, and train your employees to understand the process so that they're not clueless when I walk up to the register. 25 minute wait time for an order that was placed in advance... read more

The staff was very friendly. Also, the dining area was clean. I recommend the chocolate milkshake.

Very friendly staff, well managed, excellent service. Great food. We were welcomed upon arrival and a received a "thank you" as we left. Manager stopped by our table during the meal to make sure all was well. read more

This is some of the most disgusting food I've ever had. How they're still in business I'll never know. I can't express enough just how gross they're food is. Breakfast, lunch, dinner, late night snack? Doesn't matter. NEVER will I eat there AGAIN!!! I don't even want to give it one star but I don't have a choice (just to explain why I even gave it 1star) read more

I've never had Whataburger before but this was a terrible experience. They only had 1 register of 3 open and the woman taking orders was constantly having to get help from the manager. I was in line for at least 7 minutes waiting to have my order taken. Once I ordered, I went to get my drink. The sweet tea urn was completely empty, the coca cola was out, and the coke zero tasted disgusting. My grilled chicken sandwich was decent but even with avocado added to it, it still had little flavor. The fries were awesome though! That's really the only reason I gave them 1 star to be honest. read more

I personally drive from Tuscaloosa to eat here, I love the food and the service is always good, I personally recommend the triple cheese burger with bacon read more

First impression: great! They play Christian music there and that was a big plus for us. The burgers were made fresh and ginormous! The bacon and cheese whataburger and the chop house whataburger were both good. We order fries and they were made fresh and way better than McDonald's. The spicy ketchup taste great too. read more

Visited this location several times in the past year and love it. They've never messed up my order or kept me waiting for what I felt was excessive time. I didn't know until recently that they served breakfast foods. Their breakfast taquitos are excellent! read more

No clue how the food is, I stood there for over 5 minutes and no one said a word to me so I left.

Burgers have no taste seems to have been sitting in a water bath however shakes are ok.

Upon arriving we had to wait at least 3 minutes for our order to be taken. When we received our burgers they were wrong. We sent them back and after waiting about 5 minutes they got our order wrong again. Being raised eating Whataburgers (I'm 51) I have to say this was the worst experience ever. read more