I felt discriminated against and harassed at the North York location - 40 SHEPPARD AVENUE EAST.
To whom it may concern:
I am a loyal customer of your North York store/ cafe at 40 Sheppard Ave East. I live in the neighbourhood and have been a member of the community for a long time. At this store/ cafe I really enjoy the avocado BLT and the coffee with almond croissants. Not only do I visit the place in person, but I also order lots via online delivery. I truly enjoy the atmosphere of the place and usually, the quality of food is good.
However, I have to admit that today I was fed up with the harassment of one particular employee at this location. She might be in her 20-30s and has black hair (possibly curly) and fair skin. I don't know her name, but she always gave me anxiety and demonstrated really mean behaviour towards me. So, now I realized that she actually might have discriminated against me (I am Asian, born outside of Canada) and harassed me - let me feel like I am an idiot.
1) Whenever she is working at the counter she always looks very confused when I make orders. I order nothing complex: an avocado BLT with cream cheese added to it. In response, she seems always tired and fed up with people in general. Isn't she supposed to serve customers with respect and be polite? I am not asking to smile all the time, I am simply asking to not make your customer feel like they are idiots.
2) She would always sigh and look at me like l am sooooooo confusing to her. She is making me feel very bad on numerous occasions when I visit the store and she is there.
3) I speak English quite well and other employees always understand me. So it may be something to do with my race, my look or whatever her personal reasons might be.
4) So this kind of attitude made me very anxious all the time. Whenever I enter the store I would always look at the counter - who exactly is there? And whenever I see her, my heart drops and I feel distraught.
5) The most upsetting is that I really like the place and all the other employees there are usually very friendly. I never had any issues with other employees there! The manager/ supervisor is nice and she always jumps in with help.
6) It is that one person who is so unhappy with her life I am assuming, that tries to make everybody else feel miserable. I feel sorry for her, but I will not tolerate this kind of behaviour towards me. I am polite and always say thank you, so why can't she make a little effort?
Today again I felt discriminated against and harassed... Left the store with a very bad "taste in my mouth" :(
I think if What a Bagel really cares about its customers, they should consider either some additional training on the anti-discrimination and anti-harassment topics or really talk to this one employee, who makes people feel really upset after visiting the store. read more