Went here the other day to look at some mid-sized sedans. Usually would't even bother to visit a…read moredealership that sells Japanese cars (I'm more of an American made guy). Anyways my wife convinced me I needed a car with better fuel mileage than my gas guzzling Dodge Ram 1500 extended cab. When I got to the dealership I was very pleased to receive the help of Stephen Lakes. He showed me exactly what I was looking for and even went on a test drive with me! He was very knowledgeable on the cars and it warmed my heart when he told me how much he enjoys finding the best deals for the people he meets. He was a no BS type of salesman and a great all around kid. Will definitely look to buy from here again in the future. 10/10

I went to Cronin Nissan and met Brandon. Very upbeat , likable young man. He sold us a 2024 Nissan…read more He told us that the previous owner had not returned one of the key fobs. Fine, we'll wait. The day after we drove away the fob that was given to us started falling apart. We were told hat they would repair it on Monday. Monday came, we went out there. The "key guy" was on vacation, so no repair. So now, I have a car with a broken fob, ad someone out there somewhere has a fob to my car. I will NOT be going back here, nor will I recommend them.

Nick was our guy. He was amazing. We went in with not a real idea of what we wanted. He was able to…read morenarrow it down to 3 vehicles. Then it was easy. He understood our needs and found us the perfect vehicle. Unfortunately someone ran a stop sign and totaled that one. I have faith that Nick will be able to find me something else that is perfect for me. He really went above and beyond. He helped us with wealth management ( even though we have none) retirement information. Great guy great dealership. They are not salespeople and do not get commission so you know they really are there to help. Thanks

Two days ago, I went out to take a look at their cars, after a friend suggested to me that the…read morebrand was good. I'm a little leery about a brand where you might not find service all that often, especially after having a Volkswagen and moving to a small town. As I started to look a salesperson emerged from the building, Keith Glover. I always hope that sales people will be honest and helpful. He was very friendly, as I explained to him that I was being nosy at this time and couldn't buy anything. I told him what kind of car was on my mind, so as they didn't have that exact configuration, he moved me to something I wouldn't even consider. Still, he wasn't really doing the wrong thing, it was just fruitless, as was his asking me if I wanted to take a test drive. I asked him about PZEV (Partial Zero Emissions Vehicles) since I'm planning to move to California and would not like to trade an almost new vehicle at a huge loss after a year. He went into a lovely story about Cleveland and Ohio, and pointed to the emissions information on the sales sticker, but never really answered my question. I know there are salespeople who do a good job, but in these difficult times, can they afford to be less desperate? I realize that he wanted to give me a "good presentation" but he was misleading and probably hoping for a quick sale even though I told him I couldn't. No harm done.

Dan Zappia from Cronin contacted me about a 4 Runner I had listed for sale. The dealership offered…read moreto buy it and Dan made it a very simple process. We agreed on the price, I dropped it off, signed a few documents and had a check at my house the next day. Contact Dan if you have a car to sell. He's good to work with.

Let start with this place sucks. AVOID IT AT ALL COSTS…read more Absolutely terrible experience with Cronin of Richmond. After my vehicle was totaled with only 6,000 miles on it, I tried to get a refund for the warranties that were never even used. Nobody ever explained that the warranties were refundable, and nobody mentioned anything about cancellation policies when I purchased them. Trying to get answers from this dealership has been nothing but frustrating. Nobody answers the phones, nobody calls back, and every conversation feels like a different story or another excuse. Kaleb and Stephen both seemed completely unorganized and unhelpful throughout the process. It honestly felt like nobody knew what they were doing. Customer service after the sale is nonexistent, and they make you feel like they only care once they already have your money. I would never recommend this dealership to anyone. Save yourself the headache and go somewhere that actually values honesty, communication, and customer service. This was being nice, i wish i could say what i really wanna say. This place deserves zero stars.

I took my 2019 FORD Ranger in on Monday 5/18 to diagnose a HVAC problem, they couldn't find a…read moreproblem but stated there was a code, Ford TSB states repair is to replace the temperature control box, my service writer was Marty Weiser who in return ordered said parts and scheduled repair for next day 5/19, dropped vehicle off at 0800 and received call at 1600 (4 PM) that vehicle was done. They had to remove instrument panel, center console, and front seats, when I picked up vehicle you couldn't even tell anyone had been in there, excellent job by the repair tech and to Marty Weiser for getting the job done in a timely manner and keeping me informed during the process.

My company vehicle broke down on me the techs and their service rep Peyton was helpful and very…read morequick on the turnaround to get my vehicle running again they kept me updated every day with what was going on .When I ever have a problem with my ford I will definitely go back .

My daughter bought a car from here 7months ago and the engine started knocking even though the car…read moredid not have a warranty the owner Harold offered to pay for a new engine and we paid for the labor. I would recommend friends and family to visit him when they are shopping for a vehicle.

The service department is the absolute best. I have had my RAV 4 in four times and each time I was…read moregiven fast, honest, pricing . Try them out!

I wish I could give a half star or less on this one. Wow, where to begin? I would suggest you buy…read moreelsewhere, I was sold a vehicle they knew was defective. (Air didn't work, they owned and drove it several thousand miles). I had it in their service department over 10 times in the span of a year and they either couldn't or wouldn't fix the problem. Vehicles were overpriced and service was unfortunate. They were all very nice though, which I would expect for the amount of money they took from me. Dumped the car and will never do business with these clowns again.

Elstro has helped me several times, and my most recent visit was just as great as usual. When my…read morevan started acting up last Thursday, they got me in first thing Monday, even with the short holiday week. As a single mom with a full time job, I have limited time and heavily rely on my vehicle, and I trust Elstro to diagnose issues honestly without pushing unnecessary repairs. Matt quickly found the problem, ordered the part to be delivered asap by his supply truck, and reminded me I was due for an oil change and asked if I wanted to get it taken care of while I was there because he knows its hard for me to find time to get the van to them! During the multi-point inspection, he showed me that my drive belt--which had been cracked since I bought the van--was now in much worse shape. He always explains what can wait and what can't, but this time it clearly couldn't wait any longer. Thanks to the inspection and photo, I felt confident getting it replaced. He ordered the belt immediately and fixed it as soon as the part arrived. They also noticed my taillight and license plate lights were out, so they replaced those too--saving me from a ticket and keeping my van safe and reliable. I cannot express how grateful I am for their services and also appreciate them squeezing in my oil change and repairs when I was just there for a diagnosis. They have a quiet, clean waiting room. They are friendly and explain things well. No one wants to pay for auto repairs but if you have to, I highly recommend Elstro Auto!

$139 hourly, the dealer is $140. terribly high mark up on parts offer NO service like shuttle…read moreservice or car drop off! I've been a customer of Elstro Automotive since 2018, but unfortunately, the quality of service has steadily declined while prices have continued to rise. My most recent visit was for a diagnostic test, and they told me the issue was with the ECM -- which turned out to be completely wrong. I ended up paying for two diagnoses, one from them and another from a different shop that correctly identified the real problem. After years of loyalty, this experience was frustrating and disappointing. I will no longer be using their services and would advise others to verify any diagnostic findings before committing to repairs.