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    Westminster Security Company

    3.3 (7 reviews)
    Open Open 24 hours

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    2 months ago

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    6 months ago

    They are the best. Do not use anyone else! They have done our alarm systems for more than 30 years!

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    3 years ago

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    6 years ago

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    15 years ago

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    Brad S.

    Thank you! Your parents are a pleasure!

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    5 years ago

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    14 years ago

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    Brad S.

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    1st Security USA

    1st Security USA

    4.6
    (32 reviews)

    In July of 2019, we moved to Baltimore's Federal Hill area. This was my first experience with inner…read morecity living and I truly loved it. One of the necessities of city living, is having some type of security system for your home. I researched several companies and decided upon a highly recommended one, in First Security. First we met the sales representative, Jeremy, who was quite knowledgable about his competition and of course his company. He shared the differences First Security offered and every one of his points of contention were quite valid. I believed his straight forwardness and honest approach and agreed to utilize their services. Now the installation. Larry Conner was their man. This man had so much knowledge about his company, the alarm company they work with and every little detail one could ever ask for. He had the entire system set up in about an hour and completely covered every detail of their system. I was totally able to turn off, or turn on any part of their alarm from anywhere in the world. That was truly a feature we just loved. In early December we returned to our home, to find we had no heat in the upstairs of our home. Since the entire heating system had just been installed, we were totally baffled why this was happening. Was it our alarm installation? Did the installation effect the heating system? We called Larry to discuss the situation. He agreed to come back to the house to check out his installation and to be sure it wasn't caused by him. In an extremely professional manner, Larry explained why it couldn't be caused by the new security installation. He was so concerned that we didn't have heat, he called us at least 4-5 times during the week to see if we found the cause. That was far beyond his job description, but we truly appreciated his concern. We finally discovered by an electrician, that the wiring for our upstairs heating system was done incorrectly and the original gentleman who installed it, came back to repair the problem. Everything ended well, but we were totally taken back by the concern of First Security, We strongly recommend using their services. Totally first class in every way.

    I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

    ADT Security Services

    ADT Security Services

    1.6
    (66 reviews)

    Worst Customer Service ever! I set up an appointment with ADT to come out to my house to submit a…read moreprice to upgrade my existing exterior security cameras and adding additional cameras. They missed the appointment and never showed up. When I called the main number of ADT, after waiting on hold for 10 minutes, I was shuttled around to 4 different departments - each one said it wasnt their part of the business. When I finally got to the installationand scheduling department, they wouldnt give me the local office's phone number. They said they texted the technician, but no one ever followed up with me by phone or email. i have been a customer of ADT for 30 years. Maybe not much longer! Based on the other one star ratings i see, it appears that this is their norm. They promise and do not deliver.

    Misled Into $5,000 Loan Without Full Disclosure -- Ongoing Dispute…read more I'm extremely disappointed with my experience with ADT. I was quoted a total cost of $1,103.33 for my security system, and I paid $663 upfront. And itemized list of equipment installed and the total. Later i find out it was not a complete list of equipment nor was it the correct total. At no point was I told that I was being signed up for a $5,000 loan through a third-party lender or that the system would cost over $7k, and I was never shown a complete contract during installation. The technician had me sign documents with no clear breakdown, and the actual contract was only emailed after the fact -- showing a loan and total much higher than what I agreed to. When I brought this to ADT's attention, I spoke with both a sales rep and a technician who reviewed my equipment list and confirmed that what I received does not add up to $5,000. Despite this, ADT has been unwilling to fix the issue. I've now filed formal complaints with the Better Business Bureau, the Consumer Financial Protection Bureau (CFPB), the FTC, and the Pennsylvania Attorney General's office. I'm posting this review to warn others: make sure you are shown the full contract up front and know whether you're signing up for a loan. I feel deceived and financially trapped. ADT needs to take accountability and stop these misleading practices.

    Hi Solutions Maryland

    Hi Solutions Maryland

    5.0
    (11 reviews)

    Patrick installed my Lorex NVR with bullet cameras, installed a new wired doorbell (where no wiring…read moreexisted previously), and some WIFI floodlight cameras. The first thing of note was how good Patrick's quote was when he sent it to me. His pricing was fair, and his detail and thorough approach to making a proposal were top notch. Everything was in it...including diagrams and photos. He does a complete breakdown of labor and hardware costs so you can tell what you are getting for your money. If, like me, you are providing the cameras or NVR, he helps you understand where your part ends and his begins. He also was very quick to get back to me and keep in contact as I was making my decision between him an other vendors. In the end, obviously I went with Patrick...and his price was not the lowest in fact. His professionalism was what tilted me in his direction. We made a few adjustments to the proposal so by the time he came in, there were almost no details left to work out. That is always a good sign. I'm very glad I made that decision. Hey and Indy did a great job taking care of our home as they worked. The camera's went up and they look as they they were originally a part of the house design. The doorbell also looks original. I would absolutely work with Patrick again and most likely I will.

    Recently I was having internet issues, and Patrick was able to evaluate my service and connect me…read morewith better products to make sure I was able to keep working remotely. Their service was affordable and of good quality. I needed them to update my internet, and they definitely delivered!

    Westminster Security Company - security - Updated July 2026

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