I really wish I could leave no stars!!! This company has HORRIBLE customer service. We Started the…read moreprocess in November2018 and it's June 2019 and still NO windows or doors installed. We made an appointment and one installer came on the day of our scheduled appointment at 8:15 am for installation only to tell me that his partner called out sick and he had to reschedule because he couldn't install the windows alone! Also, that He doesn't even install doors so someone else would have to come back on another day. I asked the installer to have someone from the office Call me. Ms. Fontaine from the office finally called me at 9:30am at first to tell me that The installer said I am the one who refused service!!! I explained to her that the installer told me he had to reschedule because he did not have help. Fontaine immediately tried to cover it up and said she didn't know why he would leave, Because the door installer was on the way to help the window installer. She then she called back a second time to say the window installer was too far to come back and to say the door installer wouldn't be at my home until 11am because he had a previous customer and he WOULD NOT be able to do all the doors today, only ONE door. I told Fontaine don't worry about having the door guy come to only install one door. My question is: if he was really coming initially to help the window installer why wasn't he prepared to do all the doors on the same day? Seems like she tried to fit me in after the fact. It's not Albert the installers fault, he was very professional and apologetic but why isn't there a team of guys to install the windows and doors just in case someone calls out sick? I don't expect anyone to risk their life and install windows alone. This entire experience is very stressful seeing how we had to take off from work to be home, do all the prep work to make sure the windows were not covered to be told they can't do it at the scheduled appointment time. I was told everything would be done on the same day. But that was not true. I'm very disappointed and I regret wasting my time with this company at this point. **Update: 6/15/19: After speaking with Ed following the previous, he made an appointment for installation as soon as possible and he sent a great team of guys to do the installation! They were so very nice and very experienced. They communicated with us very well.The windows and doors look great. Ed even called to make sure everything was going well during the installation. Only one door has to be redone because the measurements taken originally were off but Larry and Dewey explained everything and just made my experience so much better!

Buyer Beware: company recently sold in beginning of 2024 to new owners, new staff except installer…read more Not same reputable company it used to be! This has been an absolute nightmare experience. This company has no idea what they are doing and the worst customer service. We are building a 4 season room and ordered 19 Weathermaster windows ($19,000). Series of events / dates: * Dec 8, 2023- contact signed, 1/3 payment ($6000) made. * Jan 8, 2024- windows measured and to be ordered, 2/3 payment ($6000) made. Contract said ~7-9 weeks completion. * Feb 26- received call from company, foreign person, saying measurements wrong and need to come/measure again * Feb 28- new measurements done, told the order form never listed what size/where the picture window is and which was tempered glass, questioned why not noticed before and was told they just saw wrong measurements looking at the order form. Expressed being upset my windows were never ordered and sat there for the last 7 1/2 weeks. * Feb 29- called office spoke to Donna complaining we were told windows would be another 4 weeks since re-measurement. Explained that my 4 season room construction (IE: completing entire inside of the room, ceiling, insulation) cannot be finished or even worked on until the inspector comes + see's the completed window installation that this setback is costing us time/money. Asked to have manager call us. * March 1-manager Alen D- called to tell us cannot do the 2 smaller triangle windows and would have to do 2 custom windows. Change order to be emailed. He said a different manager was on my job before but is no longer with the company and my order was just sitting there. Complained they dropped the ball and asked what they were going to do for us. Said he would speak to his supervisor and get back to us. * March 13: called left VM- said never got change order and Alen never called back. * March 18: called asking what is happening with windows was told they did not know and would call us back tomorrow. * March 29: called Alen- was told the windows are in and was going to call us today, scheduled installation date, will get a discount but still has to speak to his manager and will call back and supposed to email change order. * April 9- partial windows installed, they noticed THAT morning that 2 of the windows were wrong. Complained that why on March 29 when the windows came into their warehouse that no one from their company checks orders to make sure they are correct. Windows were also not padded at all (just loose windows/frame) to get from warehouse to my house (installer Rick was commenting was trying to use his own blankets/clothing to try to cushion our windows during delivery). * April 10-spoke to Rick (installer), he confirmed suspicion that the company sold and are new owners as to why we are getting the run around since January. Called to speak to Alen. Was instructed it would be 2 weeks to rush order 2 incorrect windows and would be TOP PRIORITY to get installed due to the mess up, complained that we never heard back from him before and that he always says he will get back to us and never does. He complained its hard to get a hold of his boss ... but will get back by Friday. * April 12: Alen called said most he can do agreeing with owner is 500-700 discount and will send over the change order. * April 24: called following up where the windows were and that change order was never sent - spoke to Austin - he said he would speak to Alen and call me back in 15 min - never called back. * April 25: Called Austin said he left voicemail w/Alen to call me. Spoke to Alen said the windows are in production still waiting to get and will probably come next week, said 700 discount will be sent over via email adding in details for lifetime warranty/no labor/materials/call fees * May 2: emailed saying we havenot heard yet if windows are in and sent edits for contract to Alen. Told company windows need installed by Monday as leaving out of country. Alen called and said windows came in an hour ago and tentatively lined up Saturday for installation. Alen will call back when confirmed. * May 3. Alen called back said waiting to hear from Rick (installer) but should be on for Saturday and he will send new contract. Rick called later that afternoon and said that it is supposed to rain Sat / Monday and will watch the weather and if clear will install. Explained leaving country on cruise vacation and needs in asap for inspector so we can move forward with finishing our addition. He said I do not need to be home to have the windows installed and it would be done next week. *****Rest of review listed under picture- ran out of characters

I bought new furniture for my bedroom - two night tables, dressers and two display cabinets. I…read moreneeded to replaced the tempered glass shelves in the display cabinets with thicker glass and I needed to protect the night tables and dressers with glass tops. The staff at Caplin helped me select the best protection at a good price and the right shelves without going overboard. They saved me money and had the glass cut, polished and ready quickly. I recommend them highly.

These guys were awesome. I had a window replaced by another company that fell out an hour after it…read morewas put in. That company refused to fix their work, so I called Caplan Bros. They met me the next morning at 930 am to measure. I got a quote by 11 and was told someone would be out between 12 and 4 pm. They showed up at 1210 and were done within half an hour. Great company and workers. Thank you!​

We worked with [the original?] Sam on several separate projects after a recommendation when we…read morelived in 21286 a some years ago, and were incredibly pleased with the whole process - sales meeting/discussion, pricing, scheduling, installation service, follow-up, and results. We recently had some questions about the work and contacted the company, only to find that the Sam we knew had sadly passed. The new owners (Sam's children) seem to be just as qualified, caring, friendly, and eager to support customers. I can only guess they have the same ethic, and would highly recommend the company. They originally provided exactly the service requested, great quality, and value. I predict the next generation will continue to do so.

Like the previous review, I also worked with the owner in 2007 to have all my windows and siding…read morereplace. It went well. I like the windows, but the screens are deteriorating and I wanted the screens fixed (re-scree-ed). No more than 6 screen. They took a week to get back to me but only after I called. 100 bucks a screen despite a "Lifetime No Gimmick Warranty" on the windows. They said the screens are old- not covered. Apparently they don't understand the concept of "Lifetime" Anyway, the current owner won't even talk to me. A signed letter from Mr Sam Hammaker makes no difference. I guess he's no longer around. I wouldn't do business with this company but if you do, don't count on any warranty On more thing, the written response to me said that "no warranty was given" back in 2007. Anyone who wants to see the signed letter from Mr Hammaker or the big whole page "Lifetime No Gimmick Warranty" I would be happy to send a picture of both.

I had my siding, roof and gutters replaced the Badger contracting did an excellent job. A special…read moreshout out to Mr. Kwan my siding installer- He takes pride in his work and his recommendations were greatly appreciated. Their pricing was better than other contractors. I intend to use the for my door project. DA

My husband and I want to share with the neighborhood, our experience with a contractor that…read morefrequently solicits work in Stevenson. In fact, when we first hired him, it was from a neighbor referral. Unfortunately, we have not had the same positive experience and, instead, would like to share a warning. Grab a glass of wine, it's a long one.  We hired Badger Contracting to replace a roof on our 1958 Gordon Sugar home in 2018. It was a warranty claim and the owner, Barry Flacks, was initially friendly and responsive, and clearly understood the insurance game. The crew he hired, however, turned out to be unfamiliar with flat roof construction and, on first attempt, failed to retain the MCM aesthetic. Despite a street of identical houses they could have used as a reference, it was starting to look like an 90's builder special (and with a moat of rusted nails yeeted into the grass). Throughout the project, they were tearing out and re-installing elements. By the time the roof replacement was "complete," there were half a dozen patches already in place on our brand-new roof. We were not impressed, but he was paid in full--as it was an insurance claim, there wasn't much we could do.  We called Barry back a few months later when the ceiling in the living room started leaking. And then a few more months later for the same. Then they came back when there were mushrooms growing in the master bedroom closet. Another time, they had to come back to switch a downspout that was mistakenly installed upside-down and catching debris. This was around the time he told us that he never used that crew again. Badger returned frequently--well beyond our 5-year labor warranty which we asked to be extended on good faith. It was clear his profit margin on our roof was shrinking, and it showed in the way we were treated. None of these return trips were prompt, communicative, or friendly. We would come home to men on the roof without even a return phone call, and then no update on work performed. Over and over again.  We were never out to ruin anyone's livelihood. We know Barry has a working relationship in the community and we've wanted to believe that our experience was a one-off due to a poor crew and, other than not passing on Badger's contact info, we kept our experience to ourselves. Our most recent experience with Barry, however, has convinced us that we need to share the continuation of this story. Our 8yo roof failed inspection when we went to sell. Badger came out and performed a repair on soft spots identified by his crew (but we discovered not everything on the inspection report). Then Barry lied to us about the work performed when he insisted that the roof wasn't regraded and that the soft spots were caused by a clogged drain, "maybe a mouse."  But we were on the roof with the roofer. We spoke with him about the work and the crew leader pointed out the low spot, the pooling, and acknowledged it being the cause of the rot--not the drain, which was adjacent. We took a dozen photos as he re-sloped that area. The roof in that area wasn't sloped correctly to begin with. Second and third inspections were performed by certified roofing contractors. They both identified the same additional repairs that needed to be made and submitted their own quotes for repairs. Understandably, after Badger failed to catch (or repair) what their peers had noted, our buyers did not want Badger to return. When we presented those two estimates to Barry and asked that he cover the cost of the lower estimate, he delayed correspondence through the weeks leading up to settlement--not responding until well after we closed. We covered the expenses of the repairs at closing because an 8yo roof should be sound and it was the right thing to do. Again, we asked for reimbursement. Five weeks later, Barry reached out to say that he will not be reimbursing us because 1) he doesn't agree with the three inspections noting the same areas of concern; 2) he feels his crew should have been permitted additional opportunities to address repairs; and 3) it was on us as the seller to negotiate the cost of his failing roof into our sale price. ​​​​​​​So here we are. Dropping reviews across the internet and hoping to avoid small claims court, but certainly not opposed to traveling down that road.

Scheduled an appointment through the website. Responded…read morewithin 24 hours and set up an appointment. Thank you! Eric arrived on time, sought out the issue, then gave a very detailed report on his findings. All said and done, it was only aesthetic and nothing detrimental to the roof itself! Very polite, well spoken, clear and distinct to make sure we understood his findings. So glad we went with EC for our re-roof! Thank you VERY much! HIGHLY recommend your service to anyone.

This contractor was recommended by my insurance company and they were great. They replaced my roof…read moreand did it fast (1 day!). It looks beautiful. Anthony was a fantastic communicator leading up to the Big Day, Then there was a big work crew and everyone was skilled and professional. I was really surprised at how thoroughly they cleaned up afterward. There was literally no evidence left behind, not a single nail or wood scrap. They even repositioned my deck furniture perfectly. I highly recommend them!

Highly recommend! Brian and his team are professional and do great work. He did a roof replacement…read moreon our home; we were happy with the entire roofing process so we hired him to replace all windows and doors and to side the house. Brian steered us in the right direction with choosing materials, colors, etc., and was very patient when we were indecisive. While performing the work Brian and his team were punctual, polite, and tidy. We are completely happy with the look and how protected we are from the outside elements now. Would hire again!

I'm sure he does good work, but I set up three different times for him to come out and provide an…read moreestimate to repair/replace siding. Each time he didn't show up and he didn't call to let me know either.

Major Exterior Remodel: Siding, Windows, Doors, Gutters, etc! LS&G was easy to work with, did…read morefantastic work, and had a very competitive price. Here're the details. After talking to several contractors about my exterior remodel, some taking hours of my time, I met with Rick from LS&G. We went over my goals in about 15 minutes, he took some measurements, and sent me an estimate a few days later. No pushy sales tactics! His price was very competitive, but I was weary of working with the smaller company. After reading many great reviews I decided to move forward with LS&G. We did Acadia Windows (a local window company), ProVia doors, and Alside Ascend siding (a composite vinyl available in a wide plank). The windows and doors were done by one crew in one day! The siding crew was also fantastic - great attention to detail. Rick and/or the Owner, Dayson, were at my house daily to check on the progress and ensure everything went smoothly. The only delays on the project were my own fault - we decided to get custom shutters which took over a month to arrive. The guys came back out to install them and pointed out to me that the shutters I ordered were a little too large. So I ordered another set of shutters, and Rick was very accommodating to have the guys come back out again to install the right shutters, nearly two months after the rest of the work was done. I can't say enough good things about LS&G. A lot of their reviews are for one door, or a few windows, but I can assure you they can handle a major exterior project, at a highly competitive price point.

LS & Grandson put a roof and rain gutters on my home in Wiltondale as I prepared it for sale. They…read morewere quick and easy to work with and the pricing was fantastic. I recommend them without hesitation.

The spring broke on our very heavy garage door. I called on a Monday and Willi, our service rep…read morearrives the very next day, on time and very polite. Unfortunately he didn't have the part necessary on his truck, but instead of giving up and rescheduling me, he actually waited at my house while another colleague brought the part to him. I was really shocked and impressed by the dedication of Willi and team to try their best to get the repair right the first time, and not extend the repair process. It was the most positive service-related interaction that I've had in a very long time, and restored my faith that there are still people out there who have pride in their work. Thank you, Willi and USA Home &Garage services!