I was suppose to have my front door replaced, but I never had the work done. The owner Mike came to my home to measure the door a week and a half prior. He was suppose to replace the door on Monday, Jan 22nd. at 9am. He did not arrive until 11:30 only to tell me he could not put the door slab on because the measurements were incorrect. He texted saying he would be "running behind a bit." My interpretation of running behind a bit is 30 minutes max. At 9:43, I messaged him again asking what time would he arrive, and he said 11. After 11 at 11:15, I messaged him again asking what time was he coming. He said, "in 10 minutes." Well, ten minutes came and went. He arrived at 11:30. When he came a week and a half prior, he measured wrong. How is that possible, and you are a door company, smh. His communication was very poor; no follow up or follow through without me initiating all communication. He gives a long explanation about his assumptions... he thought... his apology... regarding the door being measured incorrectly. Next, he says he has a solution. He was getting a fiberglass door because the original door was steel, and couldn't be cut. He says he only has experience cutting 1 inch, but not 4. Wait, what? According to him, my door is 34 inches across, and you were getting a 36 inch fiberglass door so that's 2 inches off, not 4. SMH. I explain that it's 2 inches, and he apologies again. Then he says he can't use the fiberglass door because it's wood on the end, and can't be cut. Also, he never cut a door, but in the same breath says, he cut 1 inch before. ARE YOU HEARING YOURSELF SIR. At this point I was DONE. I thought something was seriously wrong with him. He's talking in circles, changing his story, making conflicting statements, he can't perform the basic skills he should have being an owner, etc. After confirming the fiberglass could not be used, he looks on Home Depot and Lowes website for a 34 inch door because I told him I saw 34 inch doors on the site, but he claims it has to be ordered custom, and not sold in the store. Had you measured correctly the first time, the door could have been ordered. He said it takes 3 weeks for a custom door to be sent. According to Home Depot and Lowes, they had same day pick up, but my size door was out of stock. He was suppose to contact someone he knew at Lowes, and he also suggested going to Second Chance on Wednesday to get a used door. I don't want a used door. Anyway, hours went by, and I didn't hear from him. I refuse to be the one to follow up first again. I was fed up, and expressed my frustration informing him that I no longer needed his services. His initial response was, "Ok ty" That's it. This further confirmed the lack of professionalism and concern for the customer. The saddest part of this entire situation was that he was referred to me, and of course my friend felt bad about my experience. NEVER AGAIN. read more
