We found the people in the Martinsburg Office to be thoughtful, helpful, efficient and friendly…read more When I called this morning, the gentleman I spoke to was helpful and courteous. I asked about the delivery schedule and he offered an opening of today, tomorrow and the next day (whichever suited our schedule best). Today it was! Leslie who took our payment details and address noted that our delivery address was different than our billing address and called back to confirm the correct delivery address. The delivery driver, Matt, went above and beyond driving the truck. He gave assistance when needed, he was patient with my husband and son, he made the completion of the job pleasant and the whole experience from beginning to end enjoyable and successful. I highly recommend this company and the people who work there!! Juliet Haislip

From the owner: Hire our experienced and reliable team to perform your commercial, residential, and municipal…read moreconstruction services. Locally owned and operated since 1909, Thomas, Bennett & Hunter, Inc. is a ready-mixed concrete supplier serving customers in central Maryland and the Eastern Panhandle of West Virginia with four, state-of-the-art concrete batch plants.

Counter sales guy oversold us on both tile and waterproofing membrane. We had specifically asked…read moreif we could return un used materials and were told "Yes, but with a 20% restock fee." When I attempted to return un opened boxes of tile he ( same man who sold materials) said that we were over 30 days out and they would not accept the return. Nice products, but 'customer service' was severely lacking in the partial answer to a very specific question. Had he answered completely, I could have easily returned the materials within 30 days, but waited as I continued with other tasks.

Our first visit to Clayland was a good experience. Bill was helpful and gave us 4 or 5 tile…read moresamples to take home and decide which one worked best in our home. We asked about pricing and were given a sq ft price for each tile. On your second visit to finalize our selection and go over layout Bill was a bit grumpy and impatient. We also confirmed the sq ft price of the tile we selected and he started throwing different pricing around that was higher than our first visit, in the end he agreed to the original price. My wife did not getting a good feeling and we should have gone somewhere else, but we decided to stay the course as we liked the tile we found. Our contractor went to Clayland and order our tile, paid for it and brought it to our job. Our contractor did a great job and the tile looks great. When it came time to settle up on our last payment we had a $500 dollar overage on the tile purchase then what our projected budget. Obviously, we were not very happy about this, I could expect a slight difference than the projected budget, but 500 dollars. It ended up that he was only quoting us on one size tile and never gave us the price for the other sizes, sham on us for not getting that, but as a "professional in the business for over 15 years" I thought he would have given us the price for each tile size we used. Bottom line if you use Clayland makes sure you get your pricing up front in writing for each tile size you will be using so that you don't get hit with a big bill at the end of the job.

Things went quite well until after I provided JPS with a $ 4,000 deposit check. After that things…read morewent steadily down hill fast. Communication issues, delivery issues and then being charged for 21% additional material used beyond original price quote. Wow ! So sorry I chose JPS for my countertop

This place is a joke zero customer service! I would not recommend anybody to purchase anything from…read morethese people! they're dysfunctional they don't care about their customers at all! they don't have no problem taking that big money from you though. they ignore you when you call Ignore you when you text message them. my Granite looks horrible you can see the seem the edges are not buffed. they should be ashamed of their self people spend that kind of money and get treated like they never were a customer . ignore you Hoping you go away they won't be in business long as every dog has their day! with everything going around in this world today and for somebody to treat others like they do is icing on the cake! I there are many avenues to report these kind of people buyer beware shop around and to top it off they're not cheap! And their sales people suck!

Always helpful staff and have what I need. East parking and location. Will use whenever possible…read more Highly recommend

Very poorly done installation. New material was damaged, gaping seams in molding, wood fillers look…read morelike a child did them (the little bit that was filled in). Will not use again.

Great work and great price. Highly recommend for countertops. They were very detailed and took…read moretheir time to make sure it was done right. Absolutely perfect!

We recently purchased a house, and the granite countertops needed some work in our kitchen. We…read morecontacted a few places to get repair quotes for a few chips, cracks, a wide/warped seam, and we also wanted to get the counter re-sealed. Chris, the owner, was very responsive and friendly. His quote was slightly lower but quite similar to the other companies who responded, and we decided to go with him based on the price, his responsiveness, and the reviews on here (particularly the previous review with the seam repair, as the "before" seam looked exactly like ours!). Scheduling was straightforward and we were able to get our ideal day/time the following week. Two guys arrived on time and they got to work right away to fix all of the issues. They were here for quite awhile, and worked really hard to get everything looking great. The seam is now closed up and is MUCH less obvious. The two stone pieces were also uneven, with one jutting out past the other, and they completely fixed it- you would never know! The cracks and chips are all sealed and barely visible, and we haven't had any issues with the counters since their visit. Chris sent us a link before our visit so that we could pay by credit card at the end of the visit (otherwise we could have paid by cash or check). Overall, two thumbs up and we will definitely be calling them in the future if we have any issues with our counters!