I had an appointment scheduled today to get a passport, but my experience was very disappointing. After waiting in a long line, I was informed by an employee that all passport appointments had been canceled. When I asked who had canceled them, the employee simply replied, "I don't know; I was just told to inform anyone who came in that appointments were canceled." He explained that he was the only staff member working at 1 p.m. today. I understand staffing issues can arise, but there was no prior communication about the cancellation, which wasted my time and caused unnecessary frustration. Better communication and planning would go a long way in improving the customer experience. read more

This office is so bad it's causing me stress...the wildly varying delivery times have no excuse. 630 pm one day, noon the next, 4pm...it's now 330 and for the second time in a week I'm waiting on something important that I absolutely need to have by 4pm. They never answer the phone either....I just don't get it read more

Slow because under staffed. Had a passport appointment that I showed up 15 minutes early for. Still had to stand in long line for almost 20 minutes. Presented the filled out form that I downloaded from the government website but was told it was the wrong form. Had to fill out another form then waited again. Problem was short staffing. However the clerk was nice and helpful. read more

The postal worker went above and beyond today for me. She called me in California to confirm my son's address in Michigan. So kind and really took away the stress I caused myself by writing the incorrect city on a package. read more

Postal workers should not be allowed to use cellphones, ear phone's, quite a few of my deliveries taken to wrong address, not paying good attention.. POST MASTER, please Read This. Thank You... read more

Wouldnt print off an existing tracking tag, suggested I go to fedex to print off my label and come back. other facilities would let me print there. disappointing that our national mail service is so lack luster compared to private mail services read more

My mother is 98 years old. Unable to walk or speak. I'm her caregiver ( daughter, she recieved an allowance like clockwork every week, and here we are again missing checks. I have informed delivery, they don't know anything but will take a complaint. So what is she supposed to do for basic necessities. No checks this year. I'm fed up, bad enough the mail shows up after dark. I'm a senior too read more

Worst customer service here. I've been here three times to pick up packages and deliver. First they act like they can't find your package. Then they are very rude. Also I understand lines can be long but if you see the line getting to be about 12 people you shouldn't have all the workers leave and have 1 person to work the desk and help everyone. Need better training here. read more

Absolutely the worst post office! I've waited over a month for a mailbox key I went inside and the lady pretty much told me oh well. She said everyone is waiting so who cares. that place needs a whole restructuring of the staff terrible customer service. read more

This is a 0 star review! WORST CUSTOMER SERVICE EVER I went in to send a 25 pound box to china and not only was the lady upfront rude and made comments that the box is way too heavy and big (serious a medium size box that's 25 pounds?) she then proceed to complain and say she will throw my box into the trash if I didn't spend 5 dollars to purchase a label. I have done this a dozen times and u don't need to purchase a label for international shipments! And because the postal people in china can't read English, we always put a Chinese label on. But This USPS worker said "I don't understand these crap writings and if we don't understand we will throw it in the garbage" I proceed to tell her I had all the customs paperwork filled in English but only to be yelled at . She said she doesn't care and no one understands this language I told her I have done this a dozen times and I never had anyone tell me I can't ship but she was so rude and said she will personally throw it in the garbage if I give it to her. Then she pushed the box off the scale and almost dropped it on my toe. She didn't even care that I wasn't ready to go, I could of seriously hurt my foot. Even if it's only 25 pounds! The thought that she deliberately pushed over the counter is disgusting! I needed her not to scream at me Infront of 20 people saying I was ridiculous for putting a language no one knows. Really ms? 2 billion ppl in china and. No one knows Chinese? Not only was she so rude but she disrespected my language, my culture and she made it seem like it was a crime for me to ship something that's 25 pounds. The whole time her coworker stopped doing her job and was watching and laughing. Seriously how rude can u get? Have u ever heard of customer is always right or even if I didn't know the procedures you should never say you will literally throw my box in the trash! I took my box back and went to another usps. And guess what? I shipped it because There was nothing wrong with my shipment!!!!!! Nothing at all. The man helping me even said that that's rude behavior and it's fine have Chinese words and that I filled our paperwork perfectly. So I won't be back again. Thanks a lot! Next time learn your manners and stop being a stuck up rude b. read more

i hate post offices, always long waits, today was almost different well lucky me had 3 things to return and there was no line only 4 people including myself there...amazing. i think i was here about 1pm or so. looked like 2 workers working behind the counter. unlucky me is when i realized i forgot half the stuff to be able to actually make these returns and had to leave with my 3 packages. gosh darn it!!!! would totally come back here same time read more

Westland Post Office - Post Offices Near Me - Westland, Michigan

USPS experience is usually not great, but this one is by my far the worse I've ever been to. The representative are extremely rude, and made totally inappropriate comments. If you don't have everything in order, they will basically tell you to f*** off. As an example, I witnessed an old lady wanted to send a big package to the west coast. She had trouble filling one of the form, and the representative didn't help her at all and ranting she was too slow. For my experience, I had to pick up a package that couldn't be delivered to my house. When picking up the package the post office sounded like I was bothering him for picking up my mail. This USPS office is full of lazy, useless and unhappy employees. If you had a bad day and have to deal with them, then they will make your day even worse. read more

USPS experience is usually bad, but this location will tell you how worse they could be! i had an appointment at 1pm for passport application. I arrived at 12:56, and found some errors in my application forms, so I tell the representative (his name is Robert) that I needed to revise the form. At 1: 07 (my baby was crying, so it took me about 10 minutes) I told him that we were ready. you know what, he said "you are late, I can't do it today". come on, there was NO CUSTOMER, and we were late because we need to fill the form. i can't believe such a rude man could find a job!!!! read more

I arrived before opening hours hoping to send off a certified letter with receipt request. The janitor cleaning the lobby stopped what he was doing to assist me in completing the task as he saw I was I bit upset that I needed to be somewhere else but needed to do this. I returned later in the morning to pick up a parcel and he saw me sham waiting in Libby and came right over to see if I needed anything. I was impressed by his customer service skills. He far exceeded anything I ever experienced from behind any guest service counter in all my years. 8-22-16 Quick trip to purchase a roll of stamps and get a change of address card for my mother in law. The clerk was very helpful and explained the COA process and warned against online companies charging exorbitant prices for a process the PO charges very little to free for. read more

This post office is in serious need of new management and mail carriers that actually have a brain. I put a hold on mail for 3 weeks using the online service and received a confirmation number and email confirming hold. I leave town thinking all is well only to have a neighbor inform me that mail is lying all over my porch. I called the USPS 800 # 3 times to get this fixed - they kept saying Westland carriers were "apparently" not informed and escalated my case 3 times. Kept calling the number 614.351.0138 and phone was never answered- well it was picked up once and immediately hung up. After my 3rd complaint to USPS they finally held my mail but of course I was back home then!!! Mail delivery has always been shoddy - I get neighbors mail and vice versa all the time. Luckily we're all aware of this and deliver it ourselves to the correct neighbor. I should have known when I moved in 2 years ago and witnessed our mail carrier drop a handful of mail in the street (corner of Fremont and Westmoor) he actually looked at it and left it there... Just walked away! I ran out and tried to flag him down and he ignored me. I then picked the mail up off the ground and delivered it myself to a neighbor 3 streets away. How this post office gets away with such blatant disregard and incompetence is mind boggling. They all need fired. read more

I stay in the Wayne and Palmer neighborhood & my mail comes all hours of the night and day ! Sometimes 12 p sometimes 2-3 p sometimes 8-8 p and even 11 p ! The mail lady is caught sleeping at mobile and or McDonald's many times during the week by multiple neighbors and I'm tired of it ! She will even skip a mail box or two ! It is 6/28/21 haven't seen her or any mail in 3 days !! read more

This is the worst post office ever! Small home business here and I depend on pickups because of not being able to lift boxes to the post office. You put in for a pick up and have them ring bell in the instructions and they REFUSE TO RING DOORBELL! When you get to the manager, she says they can not find good workers. I do not know what my options are at this point, but think UPS or FEDEX might be the ticket! read more

This post office is the worst. Sent in a money order to pay for my post office box two weeks ago and they're still telling me that they haven't received it. I mailed it in a public mailbox in the envelope that they provide for this. Asked the postal worker at the front desk why it's taking so long to get my payment. He tells me that they have "no control" over how long it takes for a payment to arrive. I tell him that even if I mailed it from another state it would have arrived by now. Says he has no idea where it could be. He was extremely rude to me and told me to "have a nice day" real loud as I left upset. So now I may have to pay for my box twice so I don't lose it. read more

Are we to receive any mail?????? Some days I get nothing then the next day I may receive my neighbors mail..... and then maybe the next subdivision with the same house numbers the next day or nothing read more

I moved into my new home three months ago still can't get my mail keep telling me other people have been waiting longer for a key for their mailbox it takes an hour and a half to walk there and second week in a row they told me I have no mail and I haven't received any of my bills this month and you can't call after going through the menu they tell you you will be on hold for over a hour and no one ever answers Even a hour and a half later I need my mail I need this resolved read more

to whom it may concern ..... including postal carrier; whomever is taking my mail and or leaving it at the wrong address when you deliver at Pointe West Apartments . an extremely important piece of mail was stolen. it came from Lansing, Michigan . The office in Lansing , Mi. stated that you're in for an extremely rude awaking whenever you try to use it. ALL EYES ON YOU ! read more

This has to be the worst post office in the history of the United States. You wait FOR EVER for basic stuff. The employees there are the only people slower than employees at the DMV. They disappear into the back for 10-15 minutes every 5-10 minutes. read more

I'm am so tired of our mail being thrown onto the porch instead of walking up 3 steps; I'm tired of our mail being shoved into the box until it falls out the other side; I'm tired of boxes being crushed so they will fit into the box so the carrier doesn't have to walk up the driveway and today our packages were both smashed to fit and shoved in so far they popped out the other side and got utterly soaked in the rain. Have some professionalism and pride. Deliver the mail like you would like it to be deliver to you. I'm am fed up with the dis-respect our mail/packages continue to receive with our complaints going nowhere. It's sad and frustrating that no one cares about other people's packages and mail anymore. I post my complaint here because every other complaint goes nowhere...no response...nothing. Yes I've sat on hold forever to "talk" with someone to complain. The post office has all of us over the ol' "barrel" with our choices, but, a note to the post office; you're doing it to yourself. Time to go paperless and UPS here I come. read more

IF I COULD GIVE 0 STARS I WOULD!!!!!!!!!!!!!!! I can not wait till I live in a different city so I don't have to deal with the laziness of mail carriers any more!!!!. Every week we have an issue with our mail. Our mail carrier decides to just not deliver packages and state they "couldn't get in the door" when the apartment building door is always wide open and NEVER locked. Can't wait till I move into my Canton house. WORST WORST WORST customer service as well can't tell you how many complaints we have put ina bout these issues as well. read more

WOW what can I saw about TARI! The horrible miserable customer service lady I got. She was so rude and speaks to the public like they're children. Don't even bother asking her questions either. As I proceeded to leave she even made a snippy comment. This is the worst post office ever. The morning staff is never rude. I hope your supervisor sees this read more

I don't understand what they are doing with my mail. I moved to my house over a year ago and it seems that something I'm expecting is always missing, including payment checks from out of state, my gas bill for 3 months, among other pieces of mail. I've received mail for people not even on my street, and I've seen my neighbors chase after the delivery person to give them back mail they shouldn't have received as well. Today I saw one of the workers pull off the road onto a gravel lane in the park and just sit there, while in the mail truck. read more

First, I get there ten minutes early as required. The lady at desk says she will be here in a minute. No one else in the lobby, she doesn't attempt to get her. Ten minutes goes by the lady comes out the back, ask our name and gets started. She is on her phone texting while helping us. Goes to the back to make copies and take another ten minutes. We where getting two passports, everything filled out ahead of time. However, the Unprofessionalism had us there 20-30 mins longer than needed!!! read more

They lost my package my passport at that the manager acted like he did care poor service never again

I put a stop on our mail last summer for our vacation. I had it stopped the day before our vacation to make sure it was stopped, and it was. We left for one week and when we came home, our neighbor had a bag of mail for us. (Thank God we have good neighbors who watch our house when we are gone). Needless to say, we were furious. We went to the post office with our bag of mail to complain. The lady told us that we must have only put a stop on it for only one day, which is beyond ridiculous!! I asked to check their records, and she couldn't find anything. I will never trust them again with stop mail. Our good neighbors will collect it for us. read more

Absolutely the worst customer service I have ever had, they admit to delivering a package full of sensitive information, Social Security #, etc to the wrong house, they won't tell me what house, won't even tell me what street. Just zero help at all... Very rude on the phone, and complete waste of time. And now my info is out there somewhere. read more

We moved from Plymouth to Westland in Dec. 2016. The lady who delivers to the house is an absolute delight. The staff at the P.O. on Wayne are equally nice. I usually am there twice a week to mail books (I'm and author) and look forward to those visits. I don't understand the negative reviews. read more

This is the worst Post Office I have ever had to deal with. The carrier in my area must be retarded. I was expecting a package on Saturday and she reported it being left at the mailbox and it's not there. Went to the post office this morning, wrote down my tracking number and it's not at the post office. Why say that the package was left at the mailbox when in reality it was never delivered. This is not the first incident. My daughter never received her ID from the Secretary of State. She took her picture 4 months ago on the same day as my oldest child and never received her ID, but my oldest did. What kind of operation are ya'll running? This is the worst place ever!!! read more

Every single person I have encountered at this location has been down right rude. They seem miserable with their job and it shows by how unfriendly they are. I was not greeted when I approached the counter, even after being the one to say, "hello, how are you today?", was not talked to through the entire transaction, and did not get a response when I said, "thank you have a nice day". Forget about getting a smile from them! I have not been back here and will go to a different location from now on. read more

They keep delivering my packages to wrong house cause. I am not getting them... I am about fed up with this!!!!! They are doing nothing about it won't call me back after I go in there about it every time. Now I'm scared to buy anything in mail. I think either one is taking it or they really are giving it to wrong house every fricken time... I'm pissed!!!! read more

There is something wrong with this Post Office. I have had a substitute carrier for over 1 1/2 years. Mail is not delivered until after 7:00 at night most days. Mail that is supposed to be held for a vacation stop is delivered any way. Mail is often delivered to wrong address. Complaints at the Post Office are met with deaf ears. I am looking to file a formal complaint. I guess I will have to contact my Congressman John Conyers in order to find out what is going wrong. read more

Postal carriers don't do their jobs properly. Never once have they taken mail from our box to be sent out. They just leave it there. Every. Time. read more

Always put at least 30 minutes aside when you come here. There is always a line going out the door with only 2 people manning the registers. The cashiers take their sweet time. Go to either the office in the mall or meijer. There is never a wait. They really need to do a better job of staff management. read more

Since moving to Westland we have several times received others mail i get mistakes happen however I ordered over twenty different items from Amazon never have I had any problems well the estimated time frame has past and I dont have over half of that order yes the compaines are either refunding me or replacing the items but thats not the point. I can see one or two items but over half!!!! For me I dont think that all these items from different companies all got together and said lets not send the things shes paid for nor do i think it simply has been lost in the mail. I think the mail carrier has given my products to others dont they train the people to do this job proper? Like i said mistakes happen as we are all human but this goes beyond a simple mistake read more

On hold for more than half hour, she was suppose to track down my lost payment/bill with my check in it. She took my address down and put me on hold... read more

Absolutely AWFUL. I am having an issue with a package being delivered to my old address. The 800 number told me to call the Westland post office where it was at. I have called multiple times and they NEVER answer!! I am back to trying the 800 number. Such poor service! read more