I live in Saline, Michigan and yesterday I was home, in my basement, when there was a knock on my front door. I was expecting an important package that was signature required. Even so, I am 70 years old and partially handicapped, so it took me a minute get upstairs and answer.
By the time I had, the postal carrier had returned to his truck at the end of my driveway. I was only about 20 feet away and I called to him. He ignored me, jumped into his van and sped off. I was confused by figured he hadn't heard me. But I live on a small cul-du-sac, so I knew he had to come back by my house.
I stood in the middle of my street so he wouldn't miss me. As he drove back by, I waved both arms and called out to him. He again ignored me, driving withing a couple feet of where I stood, and parked at a house across the street about two doors down.
I began walking toward his van and I again called out to him as he got out with some mail. Suddenly, he turned toward me and screamed, "You're not getting your package today! You didn't answer your door quick enough!"
Stunned, I said, "Sorry, but I'm here now. Can I just sign for it?" Once again, he yelled, "NO! You don't get it today!" This went back and forth a couple more times as we walked toward one another.
Finally, he came up to me, got within a couple of inches from my face (he was unmasked, by the way) and screamed, "Get out of MY face! I'm calling the Postal Police!" I said, "Please do. I just want my package." He yelled the same thing again and I said, "Fine. I'm calling the Saline police.
As I was making the call, he delivered mail to a few houses when he saw me on my phone. He ran back to his van, jumped in an drove off quickly without finishing deliveries on our street. The police chased him down. When the office came to my house a few minutes later, he informed me the carrier still refused to give me my package and he recommended I call the local Saline Post Office. So I did.
I talked to a woman who told me the postmaster was busy with a customer. I gave her all the details of what had happened and she promised the postmaster would call me right back. More than an hour passed and no call. I called again and this time the postmaster was the one answering the phone.
As I expected she knew most of the details, I just quickly recounted my experience and asked to get my package redelivered. She shrugged off my concerns and told me that I would get it the next day. I explained to her that the package contained something I desperately needed. She again curtly refused, saying if someone volunteered to deliver it, it MIGHT get delivered that same day. I asked if she could deliver it herself and once again, she refused.
Long story short--the package was finally delivered today by a very courteous, and completely different, postal carrier. I want to also point out that the original carrier never left a note on my door--although he claims he did--and his action of screaming within inches of my face while maskless jeopardized me due to my existing health issues.
The belligerence and completely uncalled for behavior by the postal carrier was beyond disturbing. His actions were totally unhinged and he may well be a danger to other people.
Furthermore, the postmaster was very unprofessional and made zero attempt at resolving the problem. Instead, she exacerbated it by refusing to listen to my concerns and simply having the carrier redeliver my package since he was still in my area.
I have made a formal complaint to the USPS and they are investigating both the original postal carrier and the postmaster, who was extremely rude, insulting and disrespectful of me and my desperate need of my package.
This is easily the WORST CUSTOMER SERVICE I have ever received, bar none. read more
